1. No room for complacency National Volunteering Conference Presenters: Roger Mathers & Roz Wollmering Adelaide | September 2013

2. Who we are Our vision To improve the lives of vulnerable people in Australia and internationally by mobilising the power of humanity Our principles

3. Global picture

4. The Value of Volunteers: People who volunteered with the RCRC at least four hours in 2009 Global picture Two people out of every 1,000 volunteer VOLUNTEERS = SOCIAL CAPITAL Million people volunteered with RCRC in 2009 Billion worth of services worldwide 13.1 $6 = =

5. What we do 34,000 volunteers 3,200 staff Emergency Services Social Inclusion Retail Shops Blood Service Community Programs Migration Support International Humanitarian Law International Program Business Support Areas A&TSI programs – informal volunteers

6. What methodology did we use ? Identify good practice & review research Develop a forward looking strategy Consult – internally & externally

7. Client & community facing Leadership & culture Volunteer management Key findings - internal

8. Sustainable communities and social capital Evidence base Partnerships Key findings - external

9. Top down & bottom up action Genuine engagement & professionalisation National coherence & local ownership Balancing act

10. Where are we headed? We aim to inspire people to take action and contribute to building stronger, more interconnected individuals and communities through voluntary service.

11. Strategic framework Community Clients, partners & collaboration Client & community facing, social capital Volunteers Meaningful roles, empowered & diverse Effective, supported, valued Red Cross Culture, leadership & capacity National coherence, local flexibility

12. Thank you