1. Indicator 3.02 Use communication skills to foster open, honest communications.

2. Impact of providing false or misleading information

3. Potential impact of providing half-truths

4. Providing information out of context can impact honest communications

5. Withholding information can be harmful

6. Topics that should not be discussed with a competitor Prices Products and services Business practices Territories Distribution Channels Customers

7. Topics that should be avoided with coworkers

8. Importance of a business’s proprietary information

9. Examples of a business’s proprietary information

10. Why employees should avoid posting company information in chat rooms, forums, or blogs

11. Need to follow company policy regarding communications with the media

12. Employee practices that would hamper confidentiality

13. Methods businesses use to protect their proprietary information