2. Basic Training / Induction / Branch Details
Berkeley Scott Manchester
Front of House Division
65 Princess Street
Manchester
M24EG
Office:
Mobile: (24 hour emergency contact)
Fax:
Opening Times: Monday-Friday
BerkeleyScottTemps
@BSManchester

3. www.berkeley-scott.co.uk Click on – Temporary
Basic Training / Induction / Website
Click on – Temporary
Meet the Teams - Information about your consultants
Temp Tool Kit - Timesheets, Tax Forms, Holiday Pay requests etc
FAQ - All you need to know
Contact Details - Contact details of office and Emergency numbers

4. Basic Training / Induction / Meet the Team
Toby Holt Area Manager (North)
Manchester Front of House Team
Brendan Quirke Events Consultant
Rebecca Wild Senior Consultant
Rachael Saunders Contract & Facilities Management Consultant
Manchester Back of House Team
Tariq Rashid Senior Consultant
Gareth Evans Chef Consultant

5. Berkeley Scott Manchester provide:
Basic Training / Induction / What We Do...
We are pioneers in Hotels, Hospitality and Catering recruitment, our experience enables us to meet any kind of temporary recruitment project.
Berkeley Scott Manchester provide:
Banqueting Staff Bar Staff
Event Managers Function Supervisors
Food Service Assistants Kitchen Porters
Chefs of all levels Silver Service Staff
House keepers Promotional Staff
Host & Hostesses Team Leaders
Explain the processes involved in booking staff and booking candidates

6. Basic Training / F&B Service / Induction
Booking Shifts
All shifts will be verbally confirmed face to face or over the phone. You will be told what you will be doing, where you will be working, who to report to and what to wear. No matter how far in advance this is confirmed we expect that you turn up, turn up on time and work hard. If for some reason you do not like the shift please finish the shift and report this to us. We will then make sure we do not send you again. Please do not walk off site before your shift is finished.
Cancellation Policy
Once we have confirmed your shift you then fall into the cancellation policy. As a courtesy we ask that you give us 24hrs notice if you cannot attend a shift you have confirmed. In cases of emergency ONLY you must call 4 hrs prior to the start of your shift. Failure to do this is a disciplinary offence.

7. Basic Training / Induction / Arrival at work
Before going on an assignment you must ensure you have all the details you need. Where you are going, who you report to and what you will be doing. When you arrive on shift you must wherever possible use the staff entrance. If not please use the main entrance and ask reception for the manager that you need to report to. Please ensure you arrive to your shift on time.
The office can provide you with Post codes, Maps, Train & Bus Time Tables, Taxi Numbers etc.
Some useful web addresses are below:

8. Basic Training / Induction / Timesheets
Group Timesheet
Single Timesheet
Explain the diffences in time sheets

9. FIVE THINGS TO REMEMBER WHEN COMPLETING YOUR TIMESHEETS
Basic Training / Induction / Timesheets
FIVE THINGS TO REMEMBER WHEN COMPLETING YOUR TIMESHEETS
Where you have worked: Company name and department
Week ending date: Date of the Sunday of that week. Berkeley Scott week runs Monday-Sunday
Your name: First and Sir name and employee number if you know it
Signature of the Manager / Supervisor on site: confirming that you have worked the hours stated above. Without this signature your timesheet is invalid and can not be processed
Total hours that you have worked: Start to finish time added up and to the nearest 15 minutes

10. Basic Training / Induction / Timesheets
You ALWAYS need to have a timesheet with you on shift unless your consultant has stated other wise
You will need a time sheet per client
Do not leave you timesheet on site for another day
Timesheets must be brought to the Berkeley Scott office by Monday at 12pm FAILURE TO DO THIS WILL RESULT IN MISSED PAYMENT
You can Scan, Fax and your timesheet into the office
(This is open 24 Hours a day, 365 days a year)
You can post your timesheet through the post box at the main office doors
In worst case scenarios you can take a picture of you timesheet on your smart phone and text it in (contact office for number)

11. We do not expect anyone to be asking for a break on a 4hr shift.
Basic Training / Induction / Smoking
Smoking Policy
It is now illegal to smoke in the work place. If you are on shift for longer than 4 hours and your manager allows you to take a break you must ensure if you are a smoker that you smoke in the designated area for staff.
We do not expect anyone to be asking for a break on a 4hr shift.

12. Basic Training / Induction / Mobile Phones
Please ensure your mobile phone is switched off at all times during your shift.

13. Breaks Basic Training / Induction / Breaks
Breaks will be given at your manager’s discretion. You are not expected to ask for a break or food if on a 4 hr shift. Your manager will tell you when it appropriate and where you can go for your break.
Do not eat or drink any food or beverage unless specifically pointed out as staff food and drink by a manager on site

14. Toilets, Staff Areas and Staff Entrances
Basic Training / Induction / Staff Areas
Toilets, Staff Areas and Staff Entrances
You must ALWAYS use staff areas, toilets and Staff entrances.
Please do not use guest toilets under any circumstances.
If waiting for a check in please ensure you do not wait in any public areas.
Always ensure your valuables are locked away or in a management office. Do not leave your valuables without checking they are in a safe area.
Avoid taking any unessential valuables to work

15. Basic Training / Induction / Uniform
LONG SLEEVED BLACK SHIRT or BLACK POLO T-SHIRT
MUST HAVE BUTTON TO TOP
MUST BE PRESSED OR IRONED
CLEAN
NO FRILLS, PATTERNS OR STRIPES
ALWAYS TUCKED IN

16. Trousers Basic Training / Induction / Uniform
BLACK SUIT STYLE, BOOT CUT TROUSERS or BLACK
CARGO TROUSERS
PREFERABLY WITH CREASE
MUST BE PRESSED OR IRONED
CLEAN
NO PATTERNS OR PINSTRIPES
NO CHINOS, SKINNY JEANS OR SKINNY TROUSERS
PLAIN BLACK BELT WITH PLAIN BUCKLE (optional)

17. Shoes Basic Training / Induction / Uniform
BLACK SAFETY BOOTS OR SHOES WITH STEEL TOE CAP
CLEAN AND POLISHED
NO TRAINERS, PUMPS, UGG BOOTS, HEALS OR OPEN TOE
BLACK SOCKS OR TIGHTS

18. You will also need: Basic Training / Induction / Uniform
BLACK TIE
PLAIN WHITE LONG SLEEVED SHIRT
WAITERS FRIEND
PEN

19. Basic Training / Induction / Appearance
Hygiene and Appearance
Please ensure that you are freshly showered and deodorised before every shift.
Hair must be neat and tidy and completely tied back off face.
Make up must be natural and not too heavy.
No Nail varnish to be worn under any circumstances.
Perfume/aftershave not too heavy.
No jewellery - Only wedding band is permitted
No VISABLE tattoos, bright coloured hair or festival bands
Clean shaven

20. One Compass Welcome for Agency Workers
Basic Training / Induction / One Compass Welcome
One Compass Welcome for Agency Workers
Compass group are Berkeley Scott’s largest client and therefore at some point in your time with Berkeley Scott Manchester you will work a shift at a Compass site.
To work at a Compass site you will need to complete the One Compass Welcome Course. This will give you an insight in to the Compass Group before you start working.
You must complete this course within your first month at Berkeley Scott to ensure you are eligible for the maximum amount of work.
Please visit the following website and follow the instructions. Once you have completed the course you will be issued with a certificate. Please save this and it to