1. Stakeholder Engagement Plus Presented by Ian Bishop

2. Stakeholders  Actions include Identification of stakeholders Working out their standing, influence, interests Classifying them into logical groups Recording the interactions i.e. issues Responding in a timely, accurate and efficient manner  Interactions are two way You contact them (access, information etc) They contact you (complaints, advice etc)  Stakeholder engagement is a critical component of CSR

3. Stakeholder Engagement Plus  “ Conventional” Stakeholder Engagement  Names, addresses, companies  Issues  Groups  Stakeholder Engagement Plus is  All above, plus Networks Spatial awareness Integration with other activities

4. Stakeholder Networks  What do we mean by this?  Example Mr X is a news journalist on a local TV channel Mrs X is a local councillor The Xs own and occupy a house 2 miles from your facility They have a student son living at home They also own a property next to your facility This property is leased to a Miss Y Miss Y works for the Environment Agency …. This network links to other networks

5. Stakeholders Are Dynamic  Complexity - Stakeholders can  Have more than one hat (e.g. domestic, work)  Work for one or more organisation  Some may have many issues  Own several pieces of land  Have leasehold and/or freehold ownerships  Stakeholders also move house, change jobs, purchase adjacent land, sub let part of their land …..  Information is managed by Location not a Stakeholder’s name  e.g. Location can be a field, home, commercial property, road, canal  Why?  Because Locations tend not to move, and  We always have to know all the properties/land ownerships along a corridor or surrounding a facility

6. Spatial Integration  We link cadastral data with other spatial data sets  We merge disparate data sets such as Land Registry (1 st bulk purchase customer) Electoral Role OS Address Point (post codes) Envirocheck type data  And integrate Land Ownerships/Occupancies with Aerial Photography Monitoring Locations – groundwater, stacks, discharges Valve pits, access routes Documents Ecology, Archaeology, Geology SSSI, ancient woodlands Parish boundaries OS 1:50,000 Elevation models (DTM) ….

7. Who Lives Here?  We need to know who to call to gain access to a valve pit #39 on our pipeline Who owns that field?

8. Network – Stakeholder Organisation  Who do we know at Endsleigh House Ltd?

9. Network – Stakeholder Location  What do we know about an address?

10. Network – Stakeholder Name  A Mr John Smith telephones..

11. Summary  Stakeholders do not operate in isolation  We need to know who lives, works and owns what around our facilities  Public Relations  Access  Discharges  Accidents  Stakeholders must be managed as a Network, a network that can be analysed  A knowledge system that can link names, people, businesses, ownerships, occupancies … with stakeholder management  Leads to improved understanding of the world around us and better stakeholder engagement and management