1. 10/9/131 2013 WECC Human Performance Work Group Conference “Building the Burning Platform for a Human Performance Program” Kent Peterson Human Performance Program Mgr Transmission - Xcel Energy

2. 2 10/9/13 2013 WECC Human Performance Work Group Conference What we’ve done…  Nuclear  Energy Supply  Transmission

3. 3 10/9/13 2013 WECC Human Performance Work Group Conference And how we’ve done it…  Transmission Executive Support/ Sponsorship Momentum/ Buy-In HPI training delivered to both field employees and management

4. 4 10/9/13 2013 WECC Human Performance Work Group Conference Why it’s needed, and why it’s important  Reliability Safety Regulatory Risk Worker success Reduced cost

5. 5 10/9/13 2013 WECC Human Performance Work Group Conference What’s In It For Me (or You…)  Benefits to company, management, and individual workers People come to work to do a good job No one likes to be at the sharp end of the stick!

6. 6 10/9/13 2013 WECC Human Performance Work Group Conference Lessons Learned  Organization/ Structured Roll-out  No Back-fitting  Executive/ Mgm’t buy-In  Other resources

7. 7 10/9/13 2013 WECC Human Performance Work Group Conference Questions?