1. WECC Human Performance Work Group 2013 Conference Good Industry Practices Human Performance Tools Training Methods Ron Fenex Oct 10th, 2013

2. What We Have Learned Human Performance Tools Once Taught Must Be Anchored Operators and Craft Workers Benefit From Knowing What Desirable HP Behaviors Look Like Employees Need To Be Able To “Connect The Dots” Between HP Tools And The Work They Perform The 3 Step Method Of Tell Me First, Show Me Second And Involve Me Third

3. We Have Attempted To Incorporate These Learnings In Our HP Training HP Simulator “The Game” – Training Video “The Switch-Up” – Training Video

4. WECC HPWG Contacts Ron Fenex/APS – Chairman Ronald.Fenex@aps.com 602-714-0268 John Patton/PG&E – Vice Chairman jmpn@pge.com 510-847-5116 Our website: http://www.wecc.biz/committees/StandingCom mittees/OC/OTS/HPWG/default.aspx