1. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. "A T E ASE " WITH M ILITARY S TUDENTS Presented by: C OSMO W OLLAN S TUDENT C OMMUNICATIONS E XPERT

2. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. M ILITARY STUDENTS are one of your fastest growing and most important demographics… successful interaction requires SPECIAL SKILLS.

3. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. Military students fall into THREE DISTINCT CATEGORIES : A CTIVE D UTY V ETERANS M ILITARY S POUSE E ACH WITH UNIQUE COMMUNICATION NEEDS AND CHALLENGES.

4. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. A CTIVE D UTY soldiers typically present : SPECIFIC GOALS DEFINED NEEDS RIGID TIMELINES Y OUR ADVISORS MUST BE ABLE TO HANDLE THESE SITUATIONS.

5. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. V ETERANS frequently need : CONFIDENT GUIDANCE RESPECTFUL ASSISTANCE Military S POUSES require : A SOFTER APPROACH D O YOUR ADVISORS UNDERSTAND THE DIFFERENCE ?

6. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. It is not enough to know the proper acronyms, programs and funding options specific to military enrollments… Interaction with military students requires a UNIQUE COMBINATION of : R ESPECT C LARIT Y A PPRECIATION

7. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. Whether your school has a dedicated military admissions team or not… EVERY MILITARY STUDENT HAS ALREADY EARNED OUR RESPECT Now it is up to your Admissions Advisors to earn theirs.

8. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. “At Ease” with Military Students is available as a stand-alone 3-hour seminar or can be incorporated as a 3-hour segment of a larger scope training program. Seminar groups should be no larger than 20-25 participants for optimum interaction. All university Admissions or Academic Advisors who interact with all three categories of potential or enrolled military students can benefit from this training. Military students present unique communication challenges requiring mastery of specific conversational nuances. U NDERSTAND WHO THEY ARE – NOT JUST WHAT THEY DO.

9. “ AT EASE ” WITH MILITARY STUDENTS ©2012 C OMMUNICATION E XCELLENCE. A LL RIGHTS RESERVED. T HANK Y OU. W E L OOK FORWARD TO W ORKING W ITH Y OU. W E L OOK FORWARD TO W ORKING W ITH Y OU. Cosmo Wollan Student Communications Expert Senior Training Executive Communication Excellence SM Office: 754.300.9678 Cell: 305.788.2469 Cosmo@CommunicationExcellence.biz