1. RDTTS Managed Services Offering
Contact information: SDVOSB
President – David R. Goldsworthy
Vice-Pres. Finance and Contracts – Lynn S. Cupp
Office: (757)
Fax: (757)
Web:

2. Capabilities “IMAC” 3rd Party Maintenance Managed Services:
Installation
Moves
Adds
Changes
3rd Party Maintenance
OEM Support
Multiple OEM Support
Server
Mainframe
Storage
Managed Services:
Help Desk
Server Management
Inventory Management
Tech Support
NOC
Break/Fix
Disaster Recovery / Back Up
ISO 9001 – 2000 Compliant

3. Our Initial approach: Strategy Overview
Subcontract first and Prime second
Develop Business relationships with:
Large Businesses under Mentor Protégé Programs
Other SDVOSB
Other VOSB
WOSB
8(a) SDB Business

4. IMAC Overview Prior Corporate Management Relationships: Federal
USDA RD & FSA
JFCOM
NAVAIR TSD
DISA/DITCO
US Army
US Air Force
US Navy
DAPS
Commercial
Northrop Grumman
SATCO
CSC
CUBIC
KCI
Wachovia Bank
Black River Computers
NEVERFAIL

5. Network Infrastructure
IMAC Solutions
Devices Supported:
Voice:
Phones (ATS, PBX, VOIP)
Data
Servers
PCs
Printers
Computer/Data Center
DASD
Storage
Tape Libraries
Network Infrastructure
Routers
Hubs
Switches
Cabling
Capacity Planning
Design
Connectivity
Load Balancing
Firewalls

6. Installation of new equipment
IMAC Solutions
Installation of new equipment
De-installation and disposal
Major reconfiguration of existing customer premise equipment
Asset warehousing, refurbishing, and redistribution

7. 3rd Party Maintenance Overview
Can provide support for:
Juniper
TopLayer
Foundry
IBM
Dell
CyberGuard
COMPAQ
SONY
Bluecoat
CISCO
Quantum
Exabyte HP
Tandem
Gateway
Lexmark

8. Disaster Recovery / Backup-Neverfail
Managed Services
Solutions Overview
Managed Services:
Depot Services
Help Desk
Break Fix
NOC
Server Management
Disaster Recovery / Backup-Neverfail
Inventory Management

9. Managed Services: Managed Services Help Desk Solutions: Help Desk
Take service calls
Web login
Resolve by phone or dispatch Field Engineer
Ship or send parts with field engineer to install
UPS/FEDEX or Express counter to counter
Trouble management reporting
Web enabled report integration for customer viewing and reporting
Crystal reports for customized contract reporting

10. Managed Services Managed Services: Break Fix Solutions: Break / Fix
Field Service Maintenance
Lowest Replaceable Unit
Products Supported
Over 120 OEM’s
Over 600 Products
National In Scope
Onsite personnel
On call or available for permanent assignment
Complete replacement
Field Engineer dispatch
Equipment Upgrades
SLA’s can be negotiated:
2 hour
4 hour
Same day
Next Business Day

11. Managed Services Capabilities: OEM’s
Solutions: Break / Fix

12. Managed Services: Server Management Managed Services
Solutions: Server Management
Managed Services:
Server Management
Scope: Hardware and OS (Linux/Unix/Windows)
Remote Monitoring and Maintenance on backside of the firewall
On site network management and technical support
SLA’s on/off site , management of multiple maintenance providers
Business process / security consulting / information assurance
Network administration
Load applications
Tuning
Capacity planning
IP Addressing
Virus protection

13. Solutions: Network Operations Center
Managed Services
Solutions: Network Operations Center
Managed Services:
Network Operations Center (NOC)
Network Monitoring to Lowest Replaceable Unit (LRU)
Diagnosing errors
Dispatching technicians
Monitoring, analysis, configuration and repair
Management reporting
Standard and custom
Crystal Reports

14. Solutions: Inventory Management
Managed Services
Solutions: Inventory Management
Managed Services:
Inventory Management
Customer Premise
Inventory Audit
Asset Management
Technology obsolescence and/or redeployment
Sold & recapture
Non-profits
Donations for tax treatment
Warehouse surplus assets
Inventory management - on/off site
Theft protection
Shipping / pick / pack
Replace asset with existing configuration

15. Solutions: Disaster Recovery & Backup
Managed Services
Solutions: Disaster Recovery & Backup
Managed Services:
Disaster Recovery / Backup
Consulting
Backup on Site and off-site storage services
Recovery program
Continuity of operations
NEVERFAIL-GSA Schedule GS-35F-0567S
Mid-Atlantic premiere Partner

16. Solutions: Depot Services
Managed Services
Solutions: Depot Services
Managed Services:
Depot Services
Re-conditioned failed components
Quality Assurance & Redeploy
Crystal reports for customized contract reporting
Disposal services
Excess spares
Parts inventory
Systems
Processors
Storage Devices

17. Managed Services
Contact Information
Contact information: RDTTS is a SDVOSB
President – David R. Goldsworthy
Vice-Pres. Finance and Contracts – Lynn S. Cupp
Security/Office Manager – Fred Michael
Proposal Manager – Frank Bryce
HR Manager - Linda Goldsworthy
Office: (757)
Fax: (757)
Web: Jensen Dr., Suite101
Cell phones: Virginia Beach, VA 23451
Dave (757)
Lynn (757)
Fred (757)
Frank (757)
Linda (757)