1. How come it goes the way it usually goes? …And what else is possible…

2. How come it goes the way it usually goes? …And what else is possible… PeopleWho?Or…Leadership stands Tops Bottoms Middles Customers ? ? ? ? ? ? ? ? We all play all these roles at various times…

3. How come it goes the way it usually goes? …And what else is possible… Predictable conditionPredictable responseFamiliar realitiesLeadership stands Top overload Bottom disregard Middle crunch Customer neglect Suck it up Hold them responsible Slide into the middle and get torn Stay aloof and hold it responsible Burdened by circumstances Oppressed by them Torn between them and them Screwed by the delivery system Be a top who creates responsibility through the organisation Be a bottom who takes on responsibility not only for your condition but for the whole thing Be a middle who maintains your independence of thought and action Be a customer who gets in the middle of the delivery process and helps them work for you