1. 1 PowerPoint ® to accompany Second Edition Ramutkowski Booth Pugh Thompson Whicker Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display. Medical Assisting Chapter 1

2. 2 Objectives 1-1 Describe the job responsibilities of a medical assistant. 1-2 Discuss the professional training of a medical assistant. 1-3 Identify the personal characteristics a medical assistant needs. 1-4 Define multi-skilled health professional. 1-5 Explain the importance of continuing education for a medical assistant. 1-6 Describe the process and benefits of certification. 1-7 List the benefits of becoming a member of a professional association. The Profession of Medical Assistant

3. 3 Introduction Fast Growing Occupation Generalist Someone who is trained in all departments of the facility. Medical Assistant Graduate of accredited institution Multitasking skills Multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

4. 4 Fast Growing Occupation According to U.S. Department of Labor Bureau of Statistics in 2002, medical assistants held 329,000 jobs. 60% were in physicians office 15 % in hospitals 25% in nursing homes and offices of other health care practitioners

5. 5 Knowledge Base Needed Administrative and clinical skills Patient insurance product knowledge Compliance (OSHA, CLIA & HIPAA)OSHACLIAHIPAA Providing exceptional customer service Practice management Current patient treatments and education

6. 6 Knowledge Base Needed OSHA – Occupational Safety and Health Administration CLIA – Clinical Laboratory Improvements Act HIPPA – Health Insurance Portability and Accountability Act BACK

7. 7 American Association of Medical Assistants National Association of Medical Assistants Works to raise standard of medical assistant to a more professional level AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 1575 CHICAGO, IL 60606 (312) 899-1500 http://www.aama-ntl.org/

8. 8 American Association of Medical Assistants (cont.) Dedicated to Serving the Needs of Medical Assistants by providing: Publications Accreditation Certification Recertification Continuing Education Legislative Monitoring Member Discounts Group Insurance Annual National Convention Networking Opportunities

9. 9 AAMA Code of Ethics The code of Ethics of AAMA shall set forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting. Members of AAMA are dedicated to the conscientious pursuit of their profession.

10. 10 Registered Medical Assistant Credential is given by American Medical Technologists (AMT) Take and pass certification exam Educational and experiential requirements High school graduate or acceptable equivalent Graduate from accredited school Pass the AMT exam RMA is generic term used by American Registry of Medical Assistants since 1950 and by AMT since 1984

11. 11 Certified Medical Assistant CMA Awarded by Certifying Board of the AAMA Examination that evaluates mastery of medical assisting competencies based on Role Delineation Study, 2003

12. 12 Credentials Malpractice Having credentialed personnel or staff will lessen the likelihood of legal challenges. Managed Care Organizations (MCO) Places great importance in credentials for employees.

13. 13 Accreditation The process by which programs are officially authorized. CAAHEP and ABHES Program has to meet minimum standards (essentials) for accredited program

14. 14 Graduation from Accredited Program It shows that you have completed a program that meets nationally accepted standards. Provides recognition of your education by professional peers. It makes you eligible for registration.

15. 15 Externships Obtain work experiences in actual medical office Duties will be planned to meet your programs requirements Offers you opportunity to acquire a good reference

16. 16 Multiskill Training Reduces health care costs Expanding your career opportunities Office manager Medical lab technician ECG technician Medical biller Hospital admission coordinator

17. 17 Unit Secretary 1. Discuss what skills and duties are required for unit secretaries. 2. Where do unit secretaries usually work? Apply Your Knowledge

18. 18 Unit Secretary 1. Discuss what skills and duties are required for unit secretaries. 1. Where do unit secretaries usually work? Answer Apply Your Knowledge - Answer Reception, communication, clerical duties, and safety. Hospitals and nursing homes

19. 19 Daily Duties of Medical Assistants Administrative, clinical and laboratory duties are all part of your duties as a Medical Assistant. Administrative Greet patients Handling correspondence Scheduling appointments Answering telephone Creating and maintaining patient medical records Clinical Assisting the doctor during examination Asepsis and infection control Giving medications Performing ECGs Explaining treatments to patients Laboratory Duties Performing tests, such as a urine pregnancy test, on the premises. Collecting, preparing and transmitting laboratory specimens. Teaching patients to collect specific specimens

20. 20 Personal Qualifications Critical Thinking Attention to details Empathy Willingness to learn Flexibility Self motivation Professionalism

21. 21 Appearance Uniform, clean and pressed Shoes, comfortable, clean white Hairstyle clean and pulled back Nails, short pale color Jewelry at a minimum

22. 22 Attitude Positive and Caring Respond to criticism as a learning experience Take direction from authority without question Function as a vital member of a medical team Change of Attitude needed if Yes to Questions Below: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?

23. 23 Integrity and Honesty Everything you do, every task you complete should be performed with a goal of excellence. Integrity and honesty are key in providing superior customer service to your patients. Your office staff and physician must be able to trust you and the decisions you make.

24. 24 Other Attributes Proper Judgment Communication Skills Remaining Calm in a Crisis

25. 25 Rights of the Medical Assistant Title VII – you have the right to be free from any kind of discrimination in the workplace and during the hiring process. Sexual Harassment – Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Sexual harassment occurs in a variety of circumstances and anyone may be sexually harassed.

26. 26 AAMA Role Delineation Study Areas of Competence Includes Delineation Chart found in Appendix 1. Provides the basis for medical assisting education and evaluation. Three areas Administrative Clinical General

27. 27 Apply Your Knowledge What questions should you ask yourself to be sure that you have a positive and caring attitude?

28. 28 Answer Apply Your Knowledge -Answer Do I have repeated conflict with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude? What questions should you ask yourself to be sure that you have a positive and caring attitude?

29. 29 Summary Medical Assistant Skills and Duties according to AAMA Role Delineation Chart Stay abreast with changes in technology, procedures, and regulations Training on-the-job or training programs

30. 30 End of Chapter