Presentation on theme: "The Profession of Medical Assisting"— Presentation transcript:
1 The Profession of Medical Assisting 1The Profession of Medical Assisting
2 Learning Outcomes1.1 Describe the job responsibilities of a medical assistant.1.2 Discuss the professional training of a medical assistant.1.3 Identify the personal characteristics a medical assistant needs.1.4 Define multiskilled health professional.
3 Learning Outcomes (cont.) 1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration. 1.7 List the benefits of becoming a member of a professional association.
4 Introduction Fast-growing occupation Generalist Medical assistant Someone trained in all departments of the facilityMedical assistantGraduate of accredited institutionMultitasking skillsA multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.
5 A Successful Student – Key Factors Organizational skills – prepare in advanceStudy habitsQuiet areaStudy “buddy”Set goals
6 Growth of the MA Profession According to U.S. Department of Labor - Bureau of Statistics, medical assistants will hold 565,000 jobs by 2016; an increase of 35% from 200660% in physicians’ offices14 % in hospitalsAlmost 10% in nursing homes and offices of other health-care practitionersRemainder in outpatient care centers, laboratories, and other health-care-related services
7 Knowledge Base Needed Administrative and clinical skills Patient insurance product knowledgeCompliance: Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA)
8 Knowledge Base Needed (cont.) Provide exceptional customer servicePractice managementCurrent patient treatments and education
9 Apply Your KnowledgeWhat are the key factors to your success as a student?ANSWER: Developing good organizational skills and good study habits, and setting goals.Good Job
10 American Association of Medical Assistants (AAMA) Established: 1956Purpose of the organization is to raise the standard of medical assisting to a more professional levelThe Code of Ethics of AAMASets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting
11 Importance of Medical Assistant Credentialing MalpracticeHaving credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of careManaged Care Organizations (MCO)Place great importance on professional credentials for employeesMeet components of state and federal regulations
12 Certified Medical Assistant (CMA) CMA(AAMA) credential is awarded by the Certifying Board of the AAMACertification examination evaluates mastery of medical assisting competenciesRecertify every 5 years60 contact hours10 each in clinical, administration, general areas30 additional hours in any area
13 American Medical Technologists (AMT) Organization Credentials medical assistants as Registered Medical Assistants (RMA)Education and experience requirementsHigh school diploma or equivalentGraduation from an accredited programPass the AMT examination
14 American Medical Technologists (AMT) Organization (cont.) Educational and practical requirementsHigh school graduate or acceptable equivalentGraduate from accredited programPass the AMT examIf certified after 2006, 30 contact hours of continuing education is required every three years to recertify
15 RMA(AMT)/CMA(AAMA) Examinations General medical knowledgeAdministrative knowledgeClinical knowledgemedicationsHIPAAMedical RecordsspecimensInsuranceTerminology
16 Medical Assistant Associations Set standards for quality and performanceDefine tasks and functions for an occupationProvide opportunities for networkingFurther the professionAssist members to achieve career goals
17 CMA(AAMA) Member Benefits Professional publicationsEducational opportunitiesGroup insuranceLegal informationNetworkingLegislative monitoringWebsite:
18 RMA(AMT) Member Benefits Professional publicationsAMT Institute for EducationGroup insurance programsLegislature legal representationAnnual meetings and educational seminarsStudent membershipWebsite:
19 Apply Your KnowledgeWhat are two reasons why credentialing is important?ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees.BRAVO!
20 Apply Your KnowledgeList three things professional medical assistant associations do or provide.CorrectANSWER: Medical Assistant AssociationsSet standards for quality and performance for the professionDefine tasks and functions for an occupationProvide opportunities for member networkingAssist members to achieve career goals
21 Formal Training and Educational Programs Vocational-technical high schoolsPostsecondary vocational schoolsCommunity and junior collegesFour-year colleges and universities
22 Accreditation The process by which programs are officially authorized Two recognized entities for accrediting MA programsThe Commission for Accreditation of Allied Health Education Programs (CAAHEP )Accrediting Bureau of Health Education Schools (ABHES)Must meet minimum standards
23 Graduating from an Accredited Program Greater career optionsCompletion of a program that meets national standardsProvides recognition of your education by professional peersMakes you eligible for registration
24 Externships Obtain practical work experience Required by accredited programsDuties will be planned to meet your program’s requirements
25 National Healthcare Association (NHA) Established in 1989 as an information resource and networkOffers certification exams and continuing educationServices:Continuing educationProgram developmentEducation, career advancement, and networkingRegistry of certified professionals
26 National Center for Competency Testing (NCCT) Certifies the validity of competency and knowledge of the medical profession through examinationDesignations:National Certified Medical Assistant (NCMA)National Certified Medical Office Assistant (NCMOA)
27 Volunteer Programs Experience in a variety of settings Practical experienceHelp you make career decisionsInclude on résumé
28 Multiskill Training Reduces health care costs Personnel are cross-trained for more than one positionExpands your career opportunitiesOffice managerCertified Office Laboratory TechnicianMedical lab technicianECG technicianMedical billerHospital admission coordinator
29 Apply Your KnowledgeWhat is the purpose of accreditation for medical assistant programs? List two advantages of multiskill training.ANSWER: Accreditation ensures that the program meets nationally accepted standards.ANSWER: Multiskill training reduces health care costs and expands your career opportunities.Great!
30 Daily Duties of a Medical Assistant Duties will vary based onType and size of practice settingWhether you are at entry level or advanced practiceGoverned by state lawAdvanced duties generally require additional training and certification.
31 Daily Duties – Administrative Examples Entry levelGreet patientsHandle correspondence and answer telephoneSchedule appointmentsCreate and maintain patient medical recordsAdvancedDevelop and conduct public outreach programsParticipate in practice analysis
32 Daily Duties – Clinical Examples Entry levelAssist the doctor during examinationAsepsis and infection controlGive medications and explain treatments to patientsAdvancedInitiate IVs and administer IV medicationsReport diagnostic study results
33 Daily Duties – Laboratory Examples Entry levelPerform Clinical Laboratory Improvement Amendments (CLIA) – waived testsCollect, prepare, and transmit laboratory specimensTeach patients to collect specimensAdvancedPerform as Occupational Health and Safety (OSHA) compliance officerPerform moderately complex laboratory tests
34 Apply Your Knowledge F F T T True or False: Your duties will never vary.Advanced duties never require additional training.State laws regulate medical assistant practice.You must have the appropriate training to perform a procedure.Duties vary based on practice setting, state law, level of practice.FFAdvanced duties require advanced training and certification.TKudos!T
35 Personal Qualifications Critical thinking skillsAttention to detailEmpathyWillingness to learnFlexibilitySelf-motivationProfessionalism
36 Personal Qualifications (cont.) Neat appearanceUniform cleanShoesHairstyleNailsAvoid acrylic nailsJewelryTattoosPiercingsHygieneHealth
37 Personal Qualifications (cont.) AttitudePositive and caringRespond to criticism as a learning experienceTake direction from authority without questionFunction as a vital member of a medical team
38 Improve Your AttitudeIf you can answer “yes” to any of these questionsDo I have repeated conflicts with people?Have I had a conflict at work that has resulted in termination?Do I have conflicts with authority figures?Do people make comments about my attitude?
39 Personal Qualifications (cont.) Integrity and honestyEverything you do and every task you complete should be performed with a goal of excellenceThese characteristics are key to providing superior customer serviceYou must be dependable and reliableYour office staff and physician must be able to trust you and the decisions you make
40 Other Attributes Diplomacy Proper judgment Communication skills Remaining calm in a crisisWillingness to work as a team memberEthical behaviorTeam DynamicsContinue
41 Team Dynamics Assist each other with required duties Avoid interpersonal conflict with team membersPerform extra responsibilities without questioning or complainingBe considerate of other team members’ duties and responsibilities
42 AAMA Occupational Analysis Areas of competence for entry-level medical assistantsProvides the basis for medical assisting education and evaluationThree areas of competenceAdministrativeClinicalGeneral
43 Scope of PracticeNo single definition of the Scope of Practice for medical assistantsVaries by state of employmentResourcesAAMAAMTAMAA Occupational Analysis
44 Apply Your KnowledgeList any four personal qualifications you should have to be an effective medical assistant.ANSWER: List any four of these personal qualifications that medical assistants should display:Critical thinking skills Attention to detailEmpathy Willingness to learnFlexibility Self-motivationProfessionalism
45 Apply Your KnowledgeWhen should you take action to change your attitude?ANSWER: When you can answer “yes” to any of the following questions:Do I have repeated conflicts with people?Have I had a conflict at work that has resulted in termination?Do I have conflicts with authority figures?Do people make comments about my attitude?Correct!
46 In Summary1.1 Responsibilities will vary from administrative to laboratory duties 1.2 Professional training includes formal training in a variety of educational settings 1.3 Personal characteristics include flexibility and good communication skills 1.4 Cross-training/being multiskilled is important for marketability
47 In Summary (cont.)1.5 Continuing education keeps you abreast of changes in health-care and governmental regulations. 1.6 Certification and registration provide peer recognition and career advancement. 1.7 Professional membership affiliations provide networking opportunities.
48 End of Chapter 1Participating in any aspect of healing is an awe-inspiring experience.— Carol Jackson, The Healer’s Art