Software Customers.

Software Customers

Cut Administrative Costs by 35% While Boosting Productivity
Challenges Lowered productivity and increasing operational costs Challenging to keep up with 25,000 customers Billing processes suffered from errors and delays resulting from lack of coordination Remote access was cumbersome NetSuite Benefits Cut administrative operating costs by 35% Reducing outstanding receivables by 80% and the number of past-due customers by 47% Integrated business processes have eliminated redundant and overlapping customer data Overview Producer of barcode software Founded in 1995 Based in Phoenix, AZ NetSuite replaced legacy software and spreadsheets Running NetSuite across ERP, inventory, CRM and eCommerce Results: American Barcode and RFID cut administrative operating costs by 35% The company has increased cash flow by reducing outstanding receivables by 80% and the number of past-due customers by 47% Integrated business processes have eliminated redundant and overlapping customer data, resulting in greater efficiencies across the business Anywhere, anytime access to real-time, end-to-end business information has helped the company substantially improve productivity Challenges: Lowered productivity and increasing operational costs were challenging the company to keep up with its 25,000 customers American Barcode and RFID maintained five disparate customer databases, serving different but overlapping product lines Billing processes suffered from errors and delays resulting from lack of coordination Remote access was cumbersome Solution: The company chose NetSuite because of its cloud architecture and application integration NetSuite partner TrueCloud helped the company design new processes and implement a phased rollout NetSuite greatly reduced the manual effort in the billing process, and has given AB&R a path for continued growth “ NetSuite gives us the ideal platform for flexibility, from our 360-degree view of the business to our fully integrated application workflows. ”

NetSuite OneWorld Helps Enable 200% Growth at Atlassian Software
Challenges Couldn’t handle rapid growth with existing software Needed to consolidate across subsidiaries, while managing 15,000+ customers Manual currency conversions increased risk of error NetSuite OneWorld Benefits Real-time consolidation across 7 subsidiaries based on sales into 138 countries Automated multi-currency management Leveraging integrated budgeting and planning Overview Business enterprise software company Founded in 2002 225+ employees Based in Sydney, Australia Replaced MYOB and spreadsheets NetSuite OneWorld and Financial Planning Results: NetSuite has helped Atlassian grow more than 200% since its implementation Automated multi-currency function speeds financial consolidations across 7 subsidiaries selling into 138 countries Challenges: Company couldn't handle rapid international growth with small-business accounting software Needed to consolidate financials for seven subsidiaries, more than 15,000 customers Manually currency conversions, other issues greatly increased risks of error. Solution: NetSuite OneWorld was implemented by existing accounting staff, with minimal help from an outside consultant NetSuite Financial Planning Module was implemented for advanced what-if modeling. “ No one at Atlassian has to maintain NetSuite... and it has allowed us to build a stable and reliable financial platform to support the company through its dramatic growth. ”

Eloqua Gains Worldwide Visibility and Room to Scale with NetSuite OneWorld
Challenges Required multi-entity and global currency management to support rapid growth Subscription billing model and multi-element contracts meant revenue recognition complexity Lacked dashboards for clear view into business NetSuite OneWorld Benefits Transparent roll-up of operations in six countries and four currencies Integrated, sophisticated, and EITF compliant revenue recognition functionality Streamlined invoice and contract management Provides headroom for long-term growth Overview Provider of automated marketing and demand generation software Founded in 1999 Based in Vienna, VA NetSuite OneWorld Results: NetSuite OneWorld provides transparent roll-up of operations in six countries and four currencies NetSuite OneWorld provides integrated, sophisticated, and EITF compliant revenue recognition functionality NetSuite manages multi-element contract revenue recognition without resorting to cumbersome spreadsheets or manual processes Eloqua can centralize accounting functions for all worldwide offices while retaining full currency visibility and regulatory compliance Several hundred monthly invoices with staggered contract terms are easily managed with small finance staff due to NetSuite efficiencies. Challenges: Multi-entity and global currency support vital for fast-growing business Subscription billing model creates revenue recognition complexities Most contracts are multi-element, further complicating revenue recognition Complex business relationships with major customers proved too difficult for other solutions to manage High-volume business strained previous system Previous system lacked comprehensive dashboards and seamless reporting. Solution: NetSuite OneWorld supports easy expense entry in both native and non-native currencies NetSuite OneWorld provides intricate, flexible business process flows and contract terms to support Eloqua's engagements with Fortune 500 clients Dashboards provide management with vital snapshots into current cash balance, customer contract, and invoice status NetSuite OneWorld provides head room for long-term scalability NetSuite attaches all customer contact notes to invoices and customer accounts, clarifying long-term business relationships at a glance “ You can't grow if you spend all your time in the auditor's department. As a venture-backed company, the transparency and accurate revenue recognition NetSuite provides are critical ”

Bytemobile Saves 50% on ERP System Costs Using NetSuite Financials
Challenges Previous ERP solution proved too expensive to maintain as the company grew Required several hours of weekly maintenance Required complex overhead to maintain NetSuite Benefits 50-55% reduction in ERP system expenditures over 5 year period with NetSuite Accelerated financial close process Multi-currency management and instant consolidation Deploying to hundreds of employees at Bytemobile’s 24 national subsidiaries Overview Provider of mobile capacity management applications Founded in 2000 249+ employees Based in Sydney, Australia NetSuite Financials Results: 50-55% reduction in ERP system expenditures over 5-year period with NetSuite, compared with the previous ERP solution Bytemobile eliminated costly consulting hours with an easy-to-use, cloud-managed NetSuite solution NetSuite being deployed to hundreds of employees at Bytemobile's 24 national subsidiaries Challenges: Previous ERP solution proved too expensive to maintain as the company grew Required several hours of weekly maintenance Required complex IT overhead to maintain Solution: NetSuite provides ERP functionality for several accounting functions Multi-currency capabilities enable data entry in any currency, with seamless conversion to US dollars for easy global roll-up Bytemobile's custom workflow was implemented in the flexible NetSuite solution Financial close process faster and easier than with the previous ERP solution “ We were growing very rapidly, opening offices around the world, and our previous ERP solution was making it difficult and expensive to sustain that growth. NetSuite has proven itself far more cost-effective. ”

NetSuite Helps ESET Increase Ecommerce Revenues Tenfold
Challenges Business multiplied annually, outgrowing small office software Had no unified view of customer Needed enterprise grade infrastructure without IT staff NetSuite Benefits Scaled efficiently with monthly E-store orders from 4,000 to 30,000 in 4 years Reduction in chargebacks by a factor of 8 Managing over 1,000 customer support contacts daily with reduced error rate and greater efficiency Overview Provider of antivirus software Founded in 1992 250+ customers Based in Bratislava, Slovakia NetSuite Financials, CRM, and Ecommerce Results: Increased monthly E-store orders from 4,000 to 30,000 in 4 years with NetSuite Ecommerce Ecommerce sales revenue increased 10-fold since adopting NetSuite Managing over 1,000 customer support contacts daily with reduced error rate and greater efficiency, slowing growth of support staff even as volumes grow Tightened anti-fraud controls, leading to reduction in chargebacks by a factor of 8. Challenges: Business multiplied annually, outgrowing constraints of small-office software Previous solutions offered no unified view of customer records, leading to mishandled inquiries Former shopping cart lacked sophisticated activity and abandonment analysis ESET needed enterprise-grade infrastructure without adding IT staff Wanted highly flexible solution without typical high ERP costs Solution: 200 NetSuite users for Financials, CRM and Ecommerce — all integrated, providing timely insight to month-end P/L, avoiding point solutions Customer support, lead gen, and sales routing all automated in NetSuite Partners and resellers access NetSuite through Customer Center Promotional codes and referral program via NetSuite Web services “ We have been able to customize NetSuite to meet most of our needs, faster and at a lower price than we would have with any other system. ”

Hard Dollar Cut Costs by 20% with NetSuite
Challenges Limited visibility due to multiple business systems International expansion created taxation challenges Inability to get clear consistent view of customers NetSuite Benefits ROI in just 12 months, with 20% lower costs Proposal generation times slashed over 80 percent Reduced one FTE by automating contract generation and client renewal processes Greater visibility and control over sales process OpenAir provides detailed project management integrated into financials and customer data. Overview Provider of project cost management systems Founded in 1989 50+ Employees Based in Scottsdale, Arizona NetSuite CRM, SFA, Financials, and OpenAir PSA Replaced Intacct and Salesforce.com Results: Cost savings led to positive ROI in just 12 months, with ongoing 20 percent lower administrative costs Improved marketing ROI through NetSuite sales resource analysis, highlighting most productive lead sources and sales activity Greater visibility and control over sales process, improving average deal size and better aligning sales efforts to high-value customers Proposal generation times slashed over 80 percent NetSuite enabling Hard Dollar to seamlessly manage new channel sales program with unified quotation and pricing system NetSuite analytics and dashboards providing both fine-grained and at-a-glance visibility into all corporate activity Reduced one administrative FTE by automating contract generation and client renewal processes NetSuite supporting 278 percent year-over-year profit growth Challenges: International expansion and new channel sales program put greater strains on Hard Dollar's access and command over data Limited sales funnel visibility due to multiple enterprise systems which lacked tight integration Disparate systems limited Hard Dollar's understanding of customers, creating support delays No visibility into marketing effectiveness and return on investment for leads and advertising activity Expanding sales footprint creating new taxation challenges which incumbent solution could not address Solution: Implemented NetSuite for CRM, SFA, marketing, financials, and channel management NetSuite providing complete sales funnel visibility, from lead generation and opportunity management through forecasting and win analysis OpenAir solution providing detailed project management capabilities, with full integration to NetSuite financials and customer records Deeper opportunity management improving sales cycle efficiency NetSuite manages and automatically updates sales tax tables for all territories Detailed reporting and trending available, as all data consolidated in the NetSuite solution “ From an accounting perspective, it is so refreshing to see all the detail in the reports from NetSuite—the transactional searches are extremely detailed and rich. ”

NetSuite’s ERP and CRM Solution Helps Raise ₤5 Million in VC for i-Nexus
Challenges Lacked visibility into financial information Financial and customer information was inaccurate Lack of reliable business data NetSuite Benefits Financial transparency, helped secure ₤5 million in venture capital Revenues have grown by 250% since NetSuite Reliable, up-to-date information improved confidence and decision-making. Overview Provider of utility infrastructure services Founded in 2005 Based in Coventry, England Chose NetSuite over SAP, Salesforce.com Results: Financial transparency, confidence in business performance helped secure £5 million in venture capital Revenues have grown by 250% in the years since bringing in NetSuite Reliable, up-to-date information and powerful reporting tools have improved management's self confidence, decision-making. Challenges: Startup business software maker lacked visibility into financial information Financial and customer information was inaccurate, inconsistent Lack of reliable data threatened company's ability to grow. Solution: Chose NetSuite over SAP, Salesforce.com Began by implementing ERP, then integrated CRM. “ There's no doubt that NetSuite has continued to help us increase sales. Over the five-year period NetSuite has helped us grow revenue by 250 to 300%. ”

Significant Reductions in turn-around time and Global Visibility with NetSuite
Challenges Hairball of several disconnected systems Manual consolidation of spreadsheets Required analytics for global visibility Required an ERP that could be quickly implemented for acquisitions NetSuite OneWorld Benefits Seamlessly acquired three businesses in 6 months Financial close time 33% quicker Order processing time reduced by over 20% Consolidated product catalog from 1000 items to 100+ Stable and integrated platform across 3 continents Overview Leading provider of Service Experience Management 260 employees Based in Sunnyvale, CA Replaced Epicor and Microsoft Dynamics NetSuite OneWorld, Financial Planning, Revenue Recognition, Adv Financials, Projects and Billing, and Platinum Support “ We now trust our numbers, and that improves our ability to collaborate and make better business decisions. ” 9

Kardia Reduces Audit Fees by 30% Using NetSuite
Challenges Needed to tightly integrate accounting with forecasting and planning functions Improve support with sales and billing processes Reduce high IT costs Ensure systems aligned with fast moving needs of healthcare startup NetSuite Benefits Saving $75,000+ annually on IT Reduced yearly audit fees by 30% Driven budgeting, planning and forecasting Able to outsource data entry while maintaining HIPAA compliance Overview Provider of healthcare software Founded in 2006 Based in Golden Valley, Minnesota Chose NetSuite over Microsoft Dynamics GP Results: Saving more than $75,000 annually on IT over old system, with greater functionality NetSuite's front-to-back office integration helps Kardia reduce yearly audit fees by 30% NetSuite Financial Planning provides end-to-end financial visibility to help maximize business performance by providing budgeting, planning, forecasting, and "what-if" analyses Integrated vendor records let Kardia outsource data entry while maintaining compliance with HIPAA and other medical privacy regulations. Challenges: Maximize performance management for healthcare startup Integrate accounting with forecasting and planning functions Improve customer support by integrating support with sales and billing information Reduce IT costs, increase functionality over existing fragmented systems. Solution: Replaced Microsoft Dynamics (Great Plains) with NetSuite Dashboards give managers visibility into complete company operations NetSuite workflow speeds financial information gathering to optimize financial planning processes. “ In addition to saving us time and money, NetSuite helps keep management focused on our organization and our business goals, rather than on smaller parts. ”

Using NetSuite, Learning.com Saves $150K Annually
Challenges Wanted to expand sales across US and Canada Needed to add remote sales people and build third party sales partner channel Fragmented IT systems NetSuite Benefits Saved $150,000 per year over in-house IT costs Able to calculate commissions in hour not days Invoicing takes 2 days instead of a week Strengthened sales force and partner channels Automated revenue recognition processes Overview Provider of education curriculum and web assessment programs Founded in 1999 Based in Portland, Oregon Chose NetSuite to run ERP and CRM Replaced QuickBooks and Salesforce.com Results: Saving $150K per year over costs of in-house IT infrastructure Time to send commissions reports, receive partner verification dropped from 1-2 days to one hour Time to invoice after closing sale reduced from 1 week to two days Ability to add custom commissions structures has strengthened sales force and partner channels Revenue recognition automation simplifies accounting —valuable for handling complex subscriptions-based business processes. Challenges: Company wanted to expand sales across the U.S and Canada Needed to add remote sales people, build third-party sales-partner channel Fragmented IT systems slowed order processing, discouraged adding complexity to commissions structure. Solution: Replaced QuickBooks, Salesforce.com, and spreadsheets with NetSuite ERP and CRM Selected NetSuite's cloud computing over on-premise IT system Used NetSuite Web services to add product-trial function to website NetSuite partner SaaS Experts Intl. integrating NetSuite's Ecommerce shopping cart with Learning.com's proprietary license-provisioning database Partner Center portal gives partners visibility into orders pipeline. “ Without NetSuite's integrated architecture it would have been near impossible to expand as smoothly as we did. ”

NetSuite ERP and CRM Grew One Call Now’s Earnings from $2M to $8M
Challenges Business model required complex billing, customer service processes Needed integration with custom databases Increasing company visibility NetSuite Benefits Grew from $2M to $8M in revenue without growing finance staff Customer support time decreased by 75% Reduced customer setup time from hours to seconds Grew more than 35% annually Overview Provider of communications solutions Founded in 2005 Based in Troy, Ohio Replaced Goldmine and QuickBooks NetSuite running across Financials and CRM Results: Since implementing NetSuite in 2003, grown from $2 million to $8 million in revenue without adding finance staff Account creation time for new customers dropped from 24 hours to 60 seconds Average customer support ticket time decreased from 12 minutes to 3 minutes Growing more than 35% annually Third party sales reps now use self-service portal to track commissions, saving 2 days per month of finance-staff time NetSuite dashboards, integration with SQL database let managers drill into profitability, customer-service, billings, and other details. Challenges: Innovative business model required complex billing, customer service processes Needed integration with custom database holding 40,000 clients, 15 million phone numbers, and 400 different pricing plans Wanted better visibility into per-region profitability in order to optimize marketing expenditures. Solution: Selected NetSuite after evaluating Goldmine, Sage, and Microsoft products Replaced combination of Goldmine and custom software with NetSuite for ERP and CRM Used NetSuite Web services APIs to integrated with the company's website and massive underlying SQL database. “ We didn't want to add servers — we've got 180 triple-redundant SQL servers right now — but we needed a way to manage all that information, so we chose NetSuite. ”

Qualys grew 132% with NetSuite OneWorld
Challenges Financial processes struggling to keep up Growth Pains: siloed systems hampered international expansion NetSuite OneWorld Benefits Improved financial processes and data accuracy Decreased billing cycle from 10 to 2-3 days Revenue grew 132% Expanded from 3 to 10 international locations Increased annual order volume 66% Automated Order Management Overview Leading provider of on demand IT security risk and compliance management solutions Founded in 2009 250+ employees Based in Redwood Shores, CA Replaced Epicor and Salesforce.com NetSuite OneWorld and Revenue Recognition “ In the past, we didn’t know which data is up to date between our two systems. Today, NetSuite functions as our data warehouse: one real-time version of the truth. ” 13

Retail Management Solutions Saves $300,000 Using NetSuite
Challenges Pharmacy software company responding to fast market growth Needed to hire geographically dispersed talent Needed to improve efficiency over fragmented IT systems NetSuite Benefits Saved more than $125,000 over hosted IT system Saved more than $150,000 on personnel while growing at 25% Grew revenue from existing customers by 50% Integrated UPS shipping saves $10,000 / month Overview Provider of point of sale technology for pharmaceutical companies Based in Olympia, Washington Replaced Siebel/Upshot and Peachtree Software Running NetSuite across financials and CRM Results: Saved more than $125,000 over the cost of a hosted IT system Saving more than $150,000 annually on personnel while growing at 25% per year Integrated UPS shipping module helps RMS save $10,000 per month Revenue from existing customers grew by 50% in one year It takes just one person to handle the entire accounts payable department NetSuite remote-access convenience helping company hire industry's best professionals to work remotely. Challenges: Pharmacy software company responding to fast market growth Need to hire geographically dispersed top talent to take advantage of growth Want to project professional image — necessary for startup in pharmacy industry Need to improve efficiency over fragmented IT systems. Solution: Replaced Siebel/Upshot, Peachtree software with NetSuite Workflows now automate order processing, inventory, accounting, and other administrative processes Integrated customer information helps improve customer support, up-selling and cross-selling. “ We couldn't live without it. We would never have been able to grow the way we've grown without NetSuite. ”

Satmetrix Cuts Hundreds of Thousands of Dollars in IT Spending with NetSuite
Challenges Multiple systems for ERP and CRM activities Lengthy professional services sales cycles Needed sophisticated revenue recognition support NetSuite Benefits IT spend reduced, saving $240,000+ Advanced billing capabilities Streamlined purchase order entry, routing, and approval Customer support data integrated with sales/accounting providing 360◦ customer view Overview Provider of SaaS applications 499+ Employees Based in San Mateo, CA Replaced Siebel, Epicor, Excel Chose Netsuite over Acclique Results: Internal IT group reduced by half, saving $240,000 in salaries annually Advanced billing capabilities replaced discrete spreadsheets, resulting in more accurate billing and compliant revenue recognition Streamlined purchase order entry, routing, and approval greatly reduced the need for after-the-fact expense approval, providing more predictable budget performance Customer support data integrated with sales/accounting transactions through NetSuite Customer Center, providing 360-degree visibility into all stages of client lifecycle. Challenges: Multiple on-premise systems for ERP and CRM activities (Siebel, Epicor, Excel) created integration hassle, limited visibility, costly IT overhead and staffing requirements Lengthy professional services sales cycles created an acute need for comprehensive sales cycle management As a services company, Satmetrix required sophisticated revenue recognition support Senior management created initiative to modernize internal systems, directing Satmetrix to adopt more cloud computing solutions. Solution: Satmetrix manages offices in Silicon Valley, New York, Paris, UK, and India through the NetSuite solution Complete account transparency to reps and managers, including all transaction and invoice history, reducing manual reporting demand on finance staff NetSuite testing sandbox enables Satmetrix to quickly prototype customizations, then roll out finalized capabilities with confidence Advanced analytics more powerful and less labor-intensive reporting than Excel Budgeting significantly more sophisticated at the department level, including fully transparent and automated currency conversions. “ Everything from information extraction to expense accounting to budgeting has been made easier with NetSuite. ”

NetSuite Helps Manage 11 Subsidiaries With Real-Time Data
Challenges Needed to improve operational efficiency to maintain competitive position Wanted to continue its global expansion into India and other countries Needed to improve website sales efficiency NetSuite OneWorld Benefits Month-end closing takes five days instead of three weeks Budgeting with real-time data from 11 subsidiaries and 9 holding companies around the world Web-based product sales processes are integrated with accounting, inventory and other processes Overview Producer of digital signage Founded in 1987 Based in Exton, PA NetSuite OneWorld replaced QuickBooks, Sage MAS 50 and 200 Running NetSuite across ERP, Inventory, CRM and eCommerce Results: Month-end financial closing now takes just five days, compared to three weeks or more before NetSuite NetSuite's multi-language, multi-currency capability allows Scala to do budgeting with real-time data from 11 subsidiaries and nine holding companies around the world Scala used NetSuite Ecommerce to quickly and efficiently add products to their web channel that meet the needs of their growing customer base Web-based product sales processes are integrated with accounting, inventory and other processes, saving Scala staff several days a month over paper-based methods Customer/partner portals for support and financials decreased administrative time for support staff and accountants A multi-language knowledge base improves field-service and customer-service performance, while saving time of in-house technical staff Challenges: World's leading digital-signage company, with 11 subsidiaries in seven countries, needed to improve operational efficiency to maintain competitive position Scala also wanted to continue its global expansion into India and other countries, like Russia and China Needed to improve Website sales efficiency to sell lower-cost products to small and medium size business customers Solution: Scala chose NetSuite OneWorld over an on-premise systems because of the lower IT cost and fast implementation of NetSuite's cloud architecture More than 200 custom scripts automate everything from subscription billing to licensing agreements and contract management Integrated CRM lets sales and support staff track customer data, something not previously possible NetSuite functions such as advanced billings and revenue recognition simplify the financial processes necessary for automating sales of lower-cost, higher-volume product packages “ NetSuite helped us combine multi-company, country, language, and currency silos into one data center, and now lets us view all this information globally or locally. ”

NetSuite Helps Snagajob.com Drive Five-Fold Growth
Challenges Existing combination of small-business software unable to support fast growth Needed sales forces automation/CRM solution to manage substantial planned expansion Needed system to support subscription-based pricing and revenue accounting complexities. NetSuite Benefits Five-fold revenue growth since 2006 with minimal new staff in finance and administrative functions Reduced new-account setup time by 10% Work-queue automation reduced cost-of-service delivery to customers by 20% Overview Search engine and resource that focuses on finding jobs 249+ Employees Founded in 2000 Based in McLean, VA Replaced QuickBooks and spreadsheets Running NetSuite across SFA, CRM and Financials Results: Five-fold revenue growth since 2006 with minimal new staff in finance and administrative functions Sales team growth of 15X — with visibility into sales rep pipelines and bookings forecasts Integrated automated work queues reduced new-account setup time by 10% Work-queue automation reduced cost-of-service delivery to customers by 20% Revenue recognition functionality increased accuracy of revenue reporting, reduced invoice processing time by more than 25%. Challenges: Existing combination of small-business software unable to support fast growth Needed sales forces automation/CRM solution to manage substantial planned expansion of the SnagAJob direct sales and service organizations Needed system to support subscription-based pricing, revenue accounting complexities, and high-volume order and invoice levels Needed closed-loop system integrating SFA, CRM, and financials, and SnagAJob's proprietary operating platform. Solution: Replaced QuickBooks and spreadsheets with NetSuite SFA, Financials, and CRM NetSuite partner Upaya used NetSuite APIs to integrate proprietary back-end operations platform and automate work queues with NetSuite Advanced revenue recognition tools in NetSuite financials simplify subscription-based billings, even with order pricing that can change on a monthly basis. “ NetSuite provided us a holistic, closed-loop solution that let us scale the business dramatically, while at the same time improving our processes and reducing costs. ”

Using NetSuite Solution, Solarwinds Cuts Administrative Costs By 30%
Challenges Global software maker had difficulty keeping up with accounting demands of 60,000 customers Complex revenue reporting requirements Fragmented IT software NetSuite OneWorld Benefits Cut administrative costs by 30% Achieved 3 month ROI Instant visibility across customers, geographies, products, and employees International roll out in just 6 months to 10 subsidiaries Overview Developer and marketer of network, application, and storage management software 249+ Employees Founded in 1998 Based in Richmond, VA Replaced QuickBooks Running NetSuite OneWorld integrated with Salesforce.com Results: Cut administrative costs by 30% with simplified billing, while continuing to grow Achieved 3-month ROI with NetSuite Instant visibility across customers, geographies, products, and employees NetSuite resource planning helps to handle double the customer support caseload, without having to increase staff at the same rate. Challenges: Global software maker had difficulty keeping up with accounting demands of 60,000 customers in 170 countries Complex revenue-reporting requirements compounded by variations in currencies, taxes, and accounting-compliance regulations Fragmented IT software hindered performance and reliability of financial reporting. Solution: Replaced QuickBooks, spreadsheets, and custom programming with NetSuite OneWorld International roll out in just 6 months to 10 subsidiaries in North America, Ireland, Czech Republic and Singapore Implementation included order-to-cash, procure-to-pay, customer support tracking, and integration with Salesforce.com Managing complex revenue recognition rules directly in NetSuite, instead of relying on spreadsheets to insure compliance. “ We needed more than just a good accounting solution. We had to responsibly manage growth, and NetSuite provided the business application infrastructure to do exactly that. ”

Statseeker Saves $200K in Maintenance Costs
Challenges Manage efficient global growth Wanted to upgrade its business processes Accounting processes were inefficient and unreliable NetSuite Benefits Saved $200,000 yearly in internal development Saved $300,000 compared to a comparable SAP on premise system Saving $150,000 yearly in finance admin costs Profit margins improved to 30% Reduced customer-support response times by 40% Overview Provider of network monitoring software Founded in 1998 Based in Brisbane, Australia NetSuite ERP, CRM, and Ecommerce Replaced MYOB and Sage ACTI Results: Network-management software firm is saving $200,000 yearly over the costs of ongoing internal development, and saved $300,000 over the cost of installing and maintaining a comparable SAP on-premise system StatSeeker is also saving $150,000 yearly in financial costs of daily updates and manual maintenance of complex revenue recognition spreadsheets Profit margins have improved to 30% Company was able to reduce customer-support response times by 40% New product releases now come out on time, accounting for a 40% reduction in customer complaints Challenges: StatSeeker, already successful in Australia, wanted to grow globally but without the expense of opening remote branch offices To prepare for growth and improve efficiency, the company needed to upgrade its business processes, which relied on fragmented software applications and manual data entry Accounting processes were inefficient and unreliable because StatSeeker used spreadsheets and manual data entry for complex revenue-recognition calculations Customer support was slowed by the frequent need for manual research into non-integrated customer and financial applications in order to resolve problem cases New software releases were often delayed, or were not bug-free when released, because the company's developers lacked visibility into issue tracking and related customer complaints Solution: Replaced MYOB, Sage ACT!, and in-house applications with NetSuite ERP, CRM, and Ecommerce Role-based dashboards let managers see custom KPIs instantly; also, a special customer dashboard highlights each day's critical customer events StatSeeker uses customer portals for self-service documentation, product customization requests, training, and product downloads Standard NetSuite tools let the company a knowledge base that automatically reflects updates in StatSeeker software products NetSuite's cloud architecture made it possible for StatSeeker to reduce Brisbane office costs by $250,000 through telecommuting “ We needed an enterprise-wide solution so we could scale our business without adding headcount, and NetSuite is a great fit. ”

SuccessFactors Consolidating Financials Across 19 Subs Using NetSuite OneWorld
Challenges Wanted to exploit growth potential of international markets, but avoid the costs Key business processes were hampered by bottlenecks in existing software Financial reporting slow and unreliable NetSuite OneWorld Benefits Saved $250,000 annually in IT salaries that would be required for on premise ERP software Instant consolidation across 19 subs in 19 countries Saved 33% of equivalent costs of on premise software Facilitated financial reporting and compliance Overview Provider of business execution software Based in San Mateo, CA Replaced QuickBooks Running NetSuite OneWorld Results: Saving $250,000 annually in IT salaries that would be required for on-premise ERP software Saving 33% of equivalent costs of on-premise servers and software NetSuite OneWorld's multi-currency, multi-tax features help SuccessFactors facilitate financial reporting, compliance with Sarbanes-Oxley and other requirements. Challenges: Wanted to exploit growth potential of international markets, but avoid the costs of ramping up in-house IT resources Key business processes were hampered by bottlenecks in existing business software Financial reporting slow and unreliable. Solution: Replaced QuickBooks with NetSuite OneWorld for more than 100 users NetSuite OneWorld consolidates financials for 19 subsidiaries in 19 countries spanning North America, South America, Europe, and Asia-Pacific NetSuite partner Avalara added sales tax compliance controls for local regions Revenue recognition capabilities simplifying tasks for SuccessFactors' finance team vs. previous solution NetSuite dashboards let SuccessFactors managers and accountants track sales, expenses, and other KPIs in real-time. “ We now have a world-class SaaS ERP system in NetSuite OneWorld with our multiple subsidiaries in North and Latin America, Europe and Asia-Pacific, yet the software is so easy to use that we can get new users up to speed very quickly. ”

Teleca Automated Resource Management Using NetSuite CRM
Challenges Couldn’t efficiently keep up with global growth Couldn’t keep track of skill sets of 1,700+ engineers in 11 different countries Achieving consistent resource management NetSuite Benefits Consistent skills assessment processes between local and functional managers Automated skills tracking, development, and compensation plans Optimized employee utilization and improved new-business planning Overview Provider of mobile communications software Founded in 2001 Based in Malmo, Sweden Running NetSuite CRM+ Results: Created consistent skills assessment processes between local and functional managers Automated skills tracking, development, and compensation plans Now able to optimize employee utilization and improve new-business planning. Challenges: Global software developer/consulting firm had trouble keeping up with growth Couldn't keep track of skill sets of 1,700 software engineers in 11 different countries Consistent resource management, appropriate compensation considered key to success. Solution: Brought in NetSuite CRM+ to use for HR resource management With NetSuite, company implemented global HR initiative within 4 months. “ NetSuite CRM+ has helped us very quickly transform from a company with different, inconsistent processes into an organization with a global view of our resources and performance. ”

TradeCard Consolidating 5 Subs Using NetSuite OneWorld
Challenges Kept adding wide-ranging, disparate point solutions Employees tied up in data processing tasks Limited data on professional services availability or client engagement profitability NetSuite OneWorld Benefits Reduction in tens of thousands of dollars in maintenance spend Deployed across 5 GL’s and 5 separate currencies Improvement in visibility and SOX compliance Freed up tactical roles to focus on analytical needs Optimized resource utilization and gained clarity into customer profitability Overview Provider of business integration software Based in New York, NY Switched from QuickBooks Running NetSuite OneWorld Results: Eliminated hardware and software support contracts and one-half full-time employee Tens of thousands of dollars in maintenance contracts have been dropped Converted data processors to true business analysts Optimized resource utilization and gained clarity into customer profitability. Challenges: Fast-growing global supply chain company kept adding wide-ranging, disparate point solutions Several full-time employees tied up in data processing tasks. Limited data on professional services availability or client engagement profitability. Solution: NetSuite OneWorld seamlessly integrates GLs of the five international subsidiaries, each with own currency Huge improvement in visibility and SOX compliance to have books on single system Acts as a business intelligence tool allowing drill-down into specific patterns of transactions between customers NetSuite Professional Services helped TradecCard create full-fledged NetSuite administrators worldwide — from Hong Kong to Taiwan to Sri Lanka Partner Center building closer relationships with customers. “ NetSuite was the perfect partner to help us clean house, and it has improved our visibility and SOX compliance having our books on a single system. ”

Wholesale Distribution Customers

ACAL Consolidates 14 European Sales Operations Using NetSuite OneWorld
Challenges Fragmented sales software couldn’t keep up with business growth in Europe ACAL sales teams couldn’t access customer data Manual lead processing, lack of pipeline visibility hindered sales performance. NetSuite OneWorld Benefits All 14 operations have a single view of sales and customer information Overall sales team efficiency increased significantly Automated processing of website speeds integration with sales pipeline Used NetSuite Web services to integrate with ACAL's JD Edwards deployment Overview Distributors of supplies for electronics companies Based in Wickingham, Berkshire NetSuite OneWorld Chose NetSuite over Salesforce.com and Sage Results: All 14 operations have a single view of sales and customer information Overall sales team efficiency has increased significantly Automated processing of Website speeds integration with sales pipeline. Challenges: Fragmented sales software couldn't keep up with business growth in Europe ACAL sales teams couldn't access customer information held in databases of other ACAL operations Manual lead processing, lack of pipeline visibility hindered sales performance. Solution: Chose NetSuite OneWorld over Salesforce.com and Sage First consolidated ACAL's 4 UK operations, then consolidated subsidiaries in France, Germany, Italy, Spain, Sweden, Denmark, Finland, Norway, Belgium, and Holland Used NetSuite Web services to integrate with ACAL's JD Edwards business software. “ With NetSuite we all work on one system, and that means we can work together as a single team. ”

Antech Saved 75% On IT Costs While Growing 250% Using NetSuite
Challenges Multiple, disparate applications created errors, delays, and inventory inaccuracies Lack of consistent process controls and scalability Disparate systems meant no real-time visibility No sales visibility into back office data NetSuite Benefits NetSuite's full enterprise functionality is one-fourth cost of other options Faster delivery and more consistent customer experience due to superior inventory controls Home delivery business has grown 250% Overview Pediatric nutrition specialists Based in Manila, Philippines Replaced MYOB and Access Chose NetSuite over SAP, Oracle and Microsoft Dynamics GP Results: NetSuite's full enterprise functionality is one-fourth cost of other options Faster delivery and more consistent customer experience due to superior inventory controls Home delivery business has grown 250% since switching to NetSuite Rich customer demographic data collected in NetSuite led to profitable spinoff of consumer intelligence business. Challenges: Hairball of multiple applications created errors, delays, and inventory inaccuracies Lack of consistent process controls and scalability prevented growth of home delivery business Disparate systems meant no real-time visibility Staffing costs mounted as inefficiencies required additional headcount. Solution: Chose NetSuite over SAP, Oracle, Microsoft Dynamics GP NetSuite delivering financials, CRM, and inventory in one integrated system NetSuite providing industry-proven controls and practice standards Can customize internally, eliminating need for expensive consultants Flexibility allows for easy adding of users as business grows. “ NetSuite has a best-in-class system with controls that are tested and proven in the real world. ”

NetSuite Reduces Operating Expenses by 30% for CB Engineering
Challenges Fragmented accounting applications Spreadsheet-based sales-order systems couldn't supply timely information on status of custom orders NetSuite Benefits Automated sales-order, purchase-order, inventory-management, and shipping processes Reduced operating expenses by 30% Time to process in-stock order dropped from 30 minutes to 5 minutes Time to compile 100-line custom-order proposal dropped from 3 hrs. to 30 min. Overview Products and services for the industrial market Based in Alberta, Canada Founded in 1974 Replaced ERP system, quoting package, CRM, , technical support, and service and repairs databases NetSuite ERP and CRM Results: Reduced operating expenses by 30% Sales report frequency improved from 1 report per quarter to automatic monthly and self-service on-demand reports as needed Workflow handling cut typical sales training time from 2 years to 3 months Time to process in-stock order dropped from 30 minutes to 5 minutes Time to compile 100-line custom-order proposal dropped from 3 hrs. to 30 min. Ability to manage and report on very-large data volumes strengthened CB's relationships with customers as well as suppliers. Challenges: Increasingly competitive North American market for specialized processes automation, instrumentation, and other equipment Needed highly trained staff for selling and servicing highly complex products that can cost as much as $250,000 Wanted to win trust and confidence of manufacturer-partners Combination of fragmented accounting applications and spreadsheet-based sales-order systems couldn't supply timely information on status of custom orders. Solution: Replaced existing IT applications and spreadsheets with NetSuite ERP and CRM Automates sales-order, purchase-order, inventory-management, and shipping processes Dashboards give real-time tracking of often-complex proposals, complete sales activities, and manufacturer updates for in-process custom products Ability to work remotely helps recruit and maintain skilled technicians for sales and support. “ NetSuite gives us a central place to manage and access all our information, so we can keep our hands on the business at all times, and not worry about losing track of anything. ”

NetSuite Helps Digital Check Save $300,000 a Year in Maintenance
Challenges Fast-growing market challenged ability to handle substantial new business Error prone spreadsheet based reporting Multi-location and serialized inventory posed challenges for QuickBooks and Sage No sales visibility into back office data Switched to NetSuite in 2007 Grew 350% in 6 years without adding staff Saving $300K annually in maintenance Saving $150K+ annually in customer service Reduced open inventory by 54% Overview Worldwide provider of check scanning equipment Founded years ago 250+ employees Based in Northfield, IL Switched from QuickBooks, Sage, Exact, Spreadsheets, Access Running NetSuite across finance and CRM Results: Company grew 350% in 6 years without adding staff Saving $300,000 annually in maintenance costs vs. server-based IT systems Improved customer service without adding staff, saving $150,000 annually Improved case management reduced customer-call escalations by 62% Reduced open inventory by 54% as a result of integrated inventory tracking Integrated shipping-FedEx module saves 30 hours/week of staff time Improved from two-day order-processing to same-day shipping. Challenges: Fast-growing market challenged ability to handle substantial new business Multi-location business model strained near-obsolete, server-based IT systems Spreadsheets and fragmented systems unable to effectively handle order processing, inventory-tracking, customer case management Needed to improve service and support for top customer-resellers. Solution: Replaced hodge-podge of applications with NetSuite ERP and Ecommerce Eliminated need to maintain dedicated VPN connections to remote users Created Ecommerce site to sell inkjet cartridges, other scanner accessories directly, helping reduce costs to end-user customers NetSuite dashboards give sales, service, and other personnel real-time, end-to-end visibility into their important KPIs. “ NetSuite has helped us become more efficient, more responsive to customers, and more profitable. ”

DV&A Saves $120,000 Using NetSuite
Challenges Fast growing distribution business couldn’t keep up with sales Unable to track inventory across multiple warehouses Information access difficult for traveling executives Former IT software solutions were costly and limited NetSuite Benefits Saving more than $120,000 annually on costs Now able to track inventory in real time Reduced order-to-cash time / rekeying of data NetSuite for iPhone simplifies executive access to sales, finances and other information Overview Retailer of excess DVDs, Books and Toys Founded in 1998 Based in Los Angeles, CA NetSuite ERP, CRM, Ecommerce, and NetSuite for iPhone Replaced SAP R/3, Microsoft Great Plains, and QuickBooks Results: Saving more than $120,000 annually over costs required for other solutions Company now tracks inventory in real-time; impossible with previous systems Employee productivity increased substantially across all operations due to reduced order-to-cash time / rekeying of data NetSuite for iPhone simplifies executive access to sales, finances, and other information. Challenges: Fast-growing distribution business couldn’t keep up with sales Unable to track inventory between busy bi-coastal warehouses Information access difficult for traveling executives Former IT software solutions had been both costly and functionally limited. Solution: NetSuite ERP, CRM, and Ecommerce replaced several earlier installations that included SAP R/3, Microsoft Great Plains, and QuickBooks NetSuite partners OzLink, SPS Commerce built integrations with third-party shipping, EDI systems NetSuite ease of use maximized employee ramp-up and let DVA customize settings via simple configuration screens. “ We went from the most expensive piece of software on the planet—SAP—down to QuickBooks and then to Great Plains. They were all either limited, costly, or both. We finally realized that we had to get on a single system. ”

EcoBox Saves $100,000+ Versus On-Premise Software
Challenges Needed to expand online and retail business while minimizing costs Required ability to make rapid pricing changes essential to profit in a commodity business NetSuite Benefits Doubled revenues to $3,000,000 without adding administrative staff Website sales grew from $20,000 to $1,000,000 Company saved $100,000 over on-premise software costs Achieved 20% online marketing conversion rate Reduced per order shipping time by 20% Overview Distributors of shipping supplies Based in Austin, TX NetSuite ERP, CRM and Ecommerce Chose NetSuite over Peachtree and Sage ACT! Results: EcoBox has doubled revenues to $3,000,000 without adding administrative staff Website sales have grown from $20,000 to $1,000,000 yearly Company saved approximately $100,000 over the cost of on-premise software Integrated accounting and retail processes have cut point-of-sale transaction times by 30% Expedited shipping has reduced per-order shipping time by 50% Real-time customer analytics helping EcoBox achieve an average 20% conversion rate for online marketing Bringing a new store online takes only a few minutes with NetSuite rather than a week with previous software Challenges: Company wanted to expand by growing their online business and by adding retail stores, but needed to minimize costs Thousands of product skus with complex metadata tagging challenged company to make the rapid pricing changes essential to profits in a commodity business Solution: Replaced Peachtree and ACT with NetSuite EcoBox initially integrated applications for two stores, a warehouse, and the website Subsequently added two more stores; others are planned NetSuite partner, ERP Guru, integrated Google Maps for planning local shipping routes Company has doubled its inventory to add customer choices, and, via a customer portal, simplified customer order tracking and payments for wholesale customers Multi-channel transparency lets customers order products online, then pick up at retail store Vendor price tracking now lets EcoBox leverage quantity discounts NetSuite iPhone application simplifies remote access for managers “ With NetSuite we've got a platform that lets us expand any way we want, whether online or by opening new stores. ”

300% Annual Growth and FDA Compliance with NetSuite
Challenges Inadequate functionality to handle growth Zero inventory and manufacturing controls Complex supply chain: China, Korea, EU, USA NetSuite Benefits Fully implemented in two months NetSuite webstore delivers 15% of revenue Configured Case Management for FDA compliance Reduced 4 FTE IT staff and $8K per user license vs. on-premise solution Overview Manufacturer of gastroenterology devices Founded in 2008 90 employees Based in Alpharetta, GA Replaced Quickbooks NetSuite ERP, CRM, Advanced Inventory and eCommerce Results: Conversion from QB to Netsuite nearly automatic Less than 2 month implementation Pre-built reporting-income statement, dashboards, sales, inventory reports Configurable, rather than customizable Web access-anywhere in the world real time Integrated Ecommerce Ability to configure for FDA compliance Order management is quick and easy Inventory management fully integrated with forecasting Location control, lot control, serialization Work order management controls shop floor activities Pick pack and ship activities integrated with UPS “ NetSuite is the only Cloud based solution that was built from the ground up. Salesforce.com, Great Plains and SAP BBD are all patch-up solutions. ”

NetSuite OneWorld Supports 50% Year-on-Year Growth at Fasten
Challenges New company required easy-to-install IT system with worldwide access and corporate transparency Managing network operating in 25+ countries, multiple currencies and languages NetSuite OneWorld Benefits Real-time management across all local subsidiaries, supporting multiple currencies and languages Helped support 50% YoY company growth Managing all local subsidiaries, supporting multiple currencies and languages Anytime, anywhere access to financials Overview Company that focuses on wholesale/ distribution Based in Holland NetSuite OneWorld Replaced Microsoft applications Results: NetSuite has helped enable a 50% year-on-year company growth Successful management of international currencies and time zones Accurate account of operations, including sales coordination, supplier control, consolidated accounting and reporting, quality control, delivery and payment. Challenges: New company required easy-to-install IT system with worldwide access and corporate transparency to support the company's fast growth Needed to replace inefficient manual data entry into Word and Excel Managing network operating in 25+ countries, multiple currencies and languages, with subsidiary relationships and rapid deployment timeframes Lack of expertise to maintain and update website. Solution: Replaced outdated on-premise Microsoft applications with NetSuite OneWorld Manages all local subsidiaries, supporting multiple currencies and languages Customisable, role-based dashboards maintain real-time management data across different time zones Anytime, anywhere access to the system via the internet and the NetSuite iPhone application Successful creation and hosting of new company website. “ We've evaluated the competition and came to the conclusion that NetSuite is leagues ahead in terms of functionality, ease of use and price. ”

NetSuite Saves $120,000 Yearly for König
Challenges Company wanted to grow its custom wheel business in the U.S Challenged to meet the rapid-delivery demands of its 350 chain stores and wholesale customers Needed fast response from its own suppliers NetSuite Benefits Doubles sales in four years, while saving $120,000 per year over on-premise applications Just-in-time shipments reduce need for physical inventory by 25% Automated EDI order fulfillment simplifies transactions and enhances relationships with suppliers and customers Overview Manufacturers and distributors of wheels Based in New York Chose NetSuite over Microsoft Dynamics GP Results: König doubled its sales in four years, while saving $120,000 per year over the costs of maintaining on-premise applications Just-in-time shipments reduce König's need for physical inventory by 25% König is able to promise three-day U.S. deliveries from its two California and New York warehouses Automated EDI order fulfillment simplifies transactions and enhances relationships with suppliers and customers NetSuite Ecommerce lets König sell wheel accessories via their website, which relieves wholesale and chain-store customers of an unwanted burden Supply chain efficiencies have allowed König to expand into tire sales Challenges: Company wanted to grow its custom wheel business in the U.S, but was challenged to meet the rapid-delivery demands of its 350 chain stores and wholesale customers Time-to-market challenges were compounded by the fact that custom wheels go in and out of fashion quickly, so König needed fast response from its own suppliers Solution: Chose NetSuite over Microsoft Dynamics GP to replace the combination of Flexware and proprietary applications A vendor portal lets König's six major suppliers track customer orders to forecast demand, and helps suppliers minimize König's physical inventories with just-in-time deliveries A customer portal lets customers track order status, place new orders, and check the progress of custom wheels built from scratch NetSuite partner Celigo used Web services to integrate and coordinate retail chains' individual stores with König's customer portal “ NetSuite lets us look into our suppliers' workload, and lets our customers see our inventory. And it lets us monitor our entire business from anywhere in the world, all in real time. ”

Laguna Tools Saving $90,000 Annually with NetSuite
Challenges Fragmented IT systems added to business costs, slowed product shipments Lack of visibility into lead generation Wanted to expand online sales — difficult with existing systems NetSuite Benefits Saving nearly $90,000 annually in IT over old system Online sales leads now entered automatically into NetSuite to eliminate manual data entry Average order-to-ship time cut from 3 days to 2 days Online sales with live inventory updates take just 30 seconds, compared to 30 minutes with the old system Overview Manufacturer and provider of woodworking machines Based in Irvine, CA Customer base of 35,000 and more than 120,000 contracts Replaced multi-vendor IT system Results: Laguna now saving nearly $90,000 annually in IT costs over old system Average order-to-shipment time has been cut from 3 days to 2 days NetSuite delivering 100% reliability, compared to former system's average 2 to 3 outages per month Laguna boosts online sales with live inventory updates that take just 30 seconds, compared to 30 minutes with the old system Managers can now modify prices instantly to take advantage of sudden market opportunities. Challenges: Competition increasing in economic downturn Fragmented IT systems added to business costs, slowed product shipments Lack of visibility into lead generation reduced marketing effectiveness Wanted to expand online sales — difficult with existing systems Wanted to decrease use of paper and toner, environmental impact by "going green." Solution: Laguna replaced multi-vendor IT systems with NetSuite ERP, CRM, and Ecommerce NetSuite now serving 24 NetSuite users with customer base of 35,000 and more than 120,000 contracts NetSuite Web intelligence links to customer record so Laguna can track online behavior Online sales leads now entered automatically into NetSuite to eliminate manual data entry. “ NetSuite has helped us streamline our operations, become more profitable, and it has given us the ability to grow without any limitations. ”

Launch Using NetSuite OneWorld to Manage Rapid Growth
Challenges New-business incubator faced sudden, rapid growth Risked alienating major retail chains due to slow, unreliable IT resources Needed upgrade of manual order processing, inventory management and other processes NetSuite OneWorld Benefits Two-year growth in transactions of 500% while adding only three extra staff Average time-per-order cut from 10 minutes to less than 2 minutes. Automated inventory management eliminates risk of penalties due to shipping mistakes. Overview Develop, market and distribute consumer products Based in Greenwood Village, CO Replaced QuickBooks and manual processes NetSuite OneWorld Results: Two-year growth in transactions of 500% while adding only three extra staff NetSuite lets Launch Pad use EDI, a requirement of large retailers Tier one retail chains now ordering frequently Average time-per-order cut from 10 min. to less than 2 min. by replacing faxes, s, and redundant data entry Automated inventory management eliminates risk of penalties due to shipping mistakes. Challenges: New-business incubator faced sudden, rapid growth for newly released product Risked alienating major retail chains due to slow, unreliable IT resources Needed upgrade of manual order processing, inventory mgmt., other processes Solution: Replaced QuickBooks and manual processes with NetSuite OneWorld OneWorld includes global ERP, CRM, Ecommerce, Services Resource Planning (SRP), and business intelligence applications Accelerated implementation took just 40 days Can grow portfolio of operating entities as subs while maintaining business controls and financial consolidation “ We couldn't be handling this volume of business without NetSuite. We’d need an army of extra staff, and even then it wouldn’t work because of the inefficiencies and inaccuracies of spreadsheets and manual processes. ”

NetSuite gives control back to drop shipper
Challenges Siloed order & content management system Multiple entries to reconcile data and constant batch update between webstore and previous system NetSuite Benefits Fewer employees processing more orders SuiteTalk and SuiteScript integrate sales tax, EDI, shipping EDI Integration saves hiring extra staff during peak season Better customer service using cases and forms Drop ship from 200 suppliers direct to consumers in over 170 countries Overview Worldwide supplier of marine parts and products. 20 employees Based in Bainbridge Island, WA Replaced Sage ACCPAC, Quickbooks NetSuite ERP, CRM, Ecommerce and Advanced Partner Center Results: Running entire back-end on NetSuite Holistic, real-time view of the business Doing more with less Fewer employees processing more orders Grew into other NetSuite functionality Continuing to customize & extend NetSuite Integrated other SAAS solutions; sales tax, EDI, shipping, fax Limited IT staff focused on projects that enhance the business – instead of managing systems Enable flexibility for remote workers and working from home Challenges: Started on Quickbooks, moved to Sage ACCPAC in 2006 Custom developed order & content management systems Returns & customer case management – manual processes Batch integration between Websites & ACCPAC Double data entry required to reconcile data between ACCPAC modules ACCPAC difficult to use and customize Solution: “ Our accounting team found Sage ACCPAC’s modular set-up to be very difficult to use. NetSuite is easier, and the flexibility is outstanding. ” 35

Mountain Khakis Manages Growth with NetSuite
Challenges Rapid growth required robust back-office system QuickBooks and spreadsheets couldn’t cut it anymore Competing with well-known brands such as North Face, Columbia and Patagonia. NetSuite Benefits Company growing with fewer people and resources than typical for company with large channel Able to do business with the largest retailers (REI, Cabelas, etc.) who demand EDI compliance Company has grown tenfold with the help of NetSuite Boosted yearly units shipped from 20,000 to 300,000 Currently the top-selling pant line in the outdoor specialty retail space. Overview Manufacturers and distributors of outdoor apparel Based in Jackson Hole, WY Replaced QuickBooks and spreadsheets Results: Company has grown tenfold with the help of NetSuite Grew from 150 to 750 dealers Boosted yearly units shipped from 20,000 to 300,000 (a factor of 15) Currently the top-selling pant line in the outdoor specialty retail space. Challenges: Rapid growth — from 0 to 150 dealers in 2 years — required robust back-office system QuickBooks and spreadsheets couldn’t cut it anymore Competing with well-known brands such as North Face, Columbia and Patagonia. Solution: Chose NetSuite for ERP, CRM and inventory management in 2005, right before company grew even faster NetSuite Partner LST completed implementation in a matter of weeks Company growing with fewer people and resources than typical for company with such a large distribution channel Can do business with the largest retailers (REI, Cabelas, etc.) who demand an EDI compliance with their systems. “ Our business was growing at a rate that challenged our IT systems, and fortunately we chose NetSuite at just the right time. ”

NetSuite OneWorld Foundation for Two-Tier Delivery at NBTY
Challenges Sage Accpac ERP system was too time-consuming and inflexible to support explosive growth. Sage financial reporting was slow and cumbersome On-premise ERP expansion of Lawson ERP system used at headquarters would require extensive networking and localization NetSuite Benefits Two-tier ERP deployment provides U.S. corporate parent with real-time web-based visibility. Flexible business management platform helps support rapid growth in expanding China market. Avoids cost of at least three FTE’s at the sub level Overview Producers and distributors of vitamin supplements Based in Beijing, China Replaced Sage with NetSuite NetSuite OneWorld Running two-tier deployment Results: Two-tier ERP deployment provides U.S. corporate parent with real-time web-based visibility into subsidiary performance, with monthly roll-up into Lawson ERP application at HQ Flexible business management platform helps support rapid growth in expanding China market for vitamins and nutritional supplements with required local controls Avoids cost of at least three full-time employees at the subsidiary level for accounting and IT that would be required to run a competing system Streamlines inventory management, warehousing and distribution for millions of dollars of imported products in over 200 SKUs. Challenges: Sage Accpac ERP system used at the subsidiary level was too time-consuming and inflexible to support explosive growth, from small startup-like operation to multimillion-dollar subsidiary in just four years Long data entry times of up to 1 minute with hosted Sage system were "killing the business"; on-premise ERP expansion of Lawson ERP system used at headquarters would require extensive networking and localization Sage financial reporting was slow and cumbersome with custom reports requiring engagement with Sage consultants. Solution: Replaced Sage Accpac with NetSuite OneWorld for China subsidiary across four offices for ERP/financials, supply chain, sales management, and wholesale/distribution management Utilize NetSuite OneWorld multilingual capabilities and built-in support for China-specific currency and value-added taxation (VAT) Empower employees and 300 China distributors with self-service access and enables real-time management of inventory stock levels for subsidiary operations. “ NetSuite is a very good system that beats everything we compared it to and it makes the globe small. ”

Olympus Deploys NetSuite Across North America, India and Japan
Challenges Running an aging proprietary system Poor visibility to KPI’s No unified system for distribution channels Difficult to enforce business rules or workflows Little disaster recovery knowledge/experience Highly distributed business NetSuite Benefits Eliminated need for multi-year, multi-million dollar deployment Only a small IT team required to maintain NetSuite effectively supports multiple locations Customization ensures support for ongoing change Overview Global manufacturer of imaging, medical, life sciences, and industrial products 40,000 employees Running corporate SAP Running NetSuite in North America, India, Japan subsidiaries Olympus NDT subsidiary running NetSuite across multiple factories “ We can create quotations and sales orders, and measure the forecast by product — something we couldn't do previously. ”

Grew 60% since using NetSuite without adding additional backend employees
Challenges Focus on managing and growing business without the hassle of managing servers Managing multiple disparate systems Growth meant adding more IT staff NetSuite Benefits Increased productivity of every employee Complete Integration: NetSuite, POS, Shipping and Yahoo Hours saved reconciling sales orders Automated POS system saves 2-3 hours of staff time daily Integrates 3 websites Overview Worldwide distributor of plastic products and manufacturing services Founded in 1914 40+ employees Based in San Diego, CA Replaced Peachtree and Custom developed software NetSuite W/D Edition, ERP, CRM and Ecommerce “ NetSuite is a very powerful tool that allows us to focus on our business from all points. We can easily customize to make it fit our specific business model without having a full time IT position. ” 39

NetSuite Helps Room It Up Save $50,000 Using Automated Order Management
Challenges Add Ecommerce to existing business-to-business model On-premise accounting and manual warehouse- management couldn't keep up with order increase Avoid building an in-house IT group NetSuite Benefits Grew customers to 5,000+ while adding minimal administrative staff Saving $50,000 yearly in extra staff with automated order processing Bulk-invoicing cuts processing time for daily billings from half day to 1 hour Overview Fashion accessories retail company Based in Stuart, FL Replaced Sage MAS 90 Using NetSuite for ERP, CRM and Ecommerce Results: Grown customers to 5,000+ while adding minimal administrative staff Saving $50,000 yearly in extra staff with automated order processing Bulk-invoicing cuts processing time for daily billings from half day to 1 hour Dynamic store locator built for one-tenth the cost of adding third-party locator service Typical training time reduced from months to days Custom middleware uses Web services to capture orders from multiple sales channels. Challenges: Growing fashion accessories importer wanted to take advantage of market opportunity, add Ecommerce to existing business-to-business model Combination of premises-based accounting software and manual warehouse-management processes couldn't keep up with expected order increase Wanted to move to logistics-warehouse outsourcing and avoid building an in-house IT group. Solution: Replaced Sage MAS 90, manual systems with NetSuite ERP, CRM, Ecommerce Set up B2C and B2B websites via NetSuite Ecommerce NetSuite was compatible with outsourced logistics system NetSuite partner FarApp developed automated order processing from the company's Amazon.com storefront Customer Center portal lets Room It Up set minimum purchases for retailers. “ NetSuite has helped us open an Ecommerce channel and take on a much larger workload, all without adding the costs of IT servers or staff. ”

Skin Authority Saving $100,000 Annually Using NetSuite
Challenges Wanted to expand business beyond resellers to reach customers directly Needed to track inventory closely, since component suppliers are in China and Korea. NetSuite Benefits Saving $100,000 per year versus on-premise Advanced inventory module and threshold alerts help maximize customer satisfaction through on-time product deliveries Integration of Ecommerce, inventory, and customer information helps speed special promotions Role-based dashboards provide management with real-time visibility into supplier performance Overview Producer and distributor of skin care products Based in Carlsbad, CA NetSuite Solution Replaced QuickBooks, Sage ACTI, and Salesforce.com Results: Saving $100,000 per year over cost of premise-based servers and IT infrastructure while maintaining steady growth in US and new global markets Advanced inventory module and threshold alerts help maximize customer satisfaction through on-time product deliveries Integration of Ecommerce, inventory, and customer information helps create special promotions quickly in response to sluggish product sales Role-based dashboards give mgmt. real-time visibility into supplier performance NetSuite CRM and Ecommerce track and manage on-line webinars and training sessions for professional and reseller partners. Challenges: Former spa-industry founders wanted to expand business beyond 5-star spa reseller customers — including the Ritz-Carlton chain – to reach consumers directly Wanted to expand US business to Japan, UK, Canada, and Mexico Needed to track inventory closely, since component suppliers are in China and Korea. Solution: Started company with NetSuite in 2003 Used NetSuite partner Gproxy Design for adding functionality to website Now managing numerous customer touchpoints, including 24-hour personal coaching feature Plan to use NetSuite OneWorld's multiple-subsidiary function to manage international businesses as they grow larger. “ We knew we'd need top-quality products and service to succeed in this competitive business. NetSuite helps us do just that. ”

Spectronics Improved Customer Service With NetSuite
Challenges VPN solution for multi-user access to corporate systems was a serious bottleneck Siloed departments lacked integration and data integrity between systems NetSuite OneWorld Benefits Web based access frees them from VPNs and removes bottlenecks between international offices Accelerates expansion from Australia and New Zealand into other APAC markets Seamless consolidation adheres to tax regulations Marketing ROI has increased due to better customer data integration Improved experience for partners and customers Flexible and customizable using SuiteCloud Overview Provider of special needs software Based in Underwood, Queensland, Australia NetSuite OneWorld Replaced QuickBooks, Outlook, and Access Results: Always-available Web client access frees Spectronics from the vagaries of VPNs, removing operational bottlenecks between international offices Thanks to fully integrated processes and data, customer support team now understands the entire customer lifecycle, leading to faster resolution of additional purchases, warranty claims, and service inquiries Training and therapy consultants offer faster, more accurate guidance due to complete access to customer profile and purchase history, eliminating the need to build new profiles for each contact Marketing ROI has increased due to better customer data integration and superior targeting capabilities through NetSuite's CRM capabilities Integration with fulfillment and workflow systems through SuiteTalk keeps all of Spectronics' enterprise systems up-to-date, presenting a reliable and trustworthy experience to Spectronics' partners and customers Challenges: Customizations to Microsoft Outlook for contact management were pushing the boundaries of the software VPN solution for multi-user access to corporate systems was a serious bottleneck Information was siloed on a departmental basis, with very little integration and no data integrity between systems Siloed data required manual hunts through the organization for the right person and right system to answer interdepartmental customer queries, leading to inefficiencies and slow response Highly competitive field demanded the ability to differentiate Spectronics from others based on strong processes and market-leading customer service Solution: NetSuite delivers end-to-end integration and data integrity on-premise solutions lack NetSuite OneWorld's seamless international consolidation capabilities enable Spectronics to adhere to tax regulations requiring careful reconciliation of operations in Australia and New Zealand Extensibility of NetSuite OneWorld creates a clear and easy path to future expansion into other Asia/Pacific markets, with no need to invest in additional IT infrastructure Spectronics required a solution with strong customization and integration capabilities, which was delivered by NetSuite's SuiteCloud Developer Tools All of Spectronics' 30 employees are NetSuite users “ It was obvious to us that the other products were stitched together. NetSuite is built to be integrated from the ground up. ”

Suntech America Runs on Cloud Connected to SAP @ Corporate
Challenges Uneconomical to deploy SAP within Americas division Required elastic system to scale with rapidly growing distributor network NetSuite OneWorld Benefits Manage complex chart of accounts in real time (used to take 5 days with prior systems) Manage all sales opportunities for SunTech sales and distributors EDI integration for real-time inventory and order generation to partners All financials in NetSuite roll-up to parent company Overview NYSE: STP $3BN revenue Running corporate SAP “ In less than five years, there will be more than 20,000 solar installers around the country, and NetSuite will help us reach the partners and customers we want. ”

Launched New Brand, Doubled Growth in First Two Years with NetSuite
Challenges Support fast growth of a new food brand Avoid large capital expenditure Access real-time business information from UK and Peru Needed software that automatically translate multiple languages and currencies NetSuite Benefits Achieved immediate ROI Double growth from £1M to £2M in two years Has been able to minimize plant and salary overhead Company management is now able to focus on distribution growth Overview Manufacturer of potato chips Based in Buckinghamshire, UK Chose NetSuite over Microsoft Great Plains Results: Viva La Papa achieved immediate ROI, thanks to NetSuite's cloud architecture Company is now on pace to double growth from £1m to £2m in first two years of operation Company has been able to minimize plant and salary overhead Virtual management lets directors control stock, logistics and invoicing from anywhere in the world, maximizing company efficiency and agility Company management is now able to focus on distribution growth, with top-end supermarket launches already taking place in the US, South America, and Europe Challenges: Viva La Papa wanted to support fast growth of a new food brand, but avoid a large capital expenditure Company needed to give managers and staff in the UK and Peru easy access to real-time business information Company needed software that would foster collaboration by automatically translating multiple languages and currencies Solution: NetSuite partner First Hosted Limited were chosen because they offered cost-effective implementation Up-front and implementation costs for NetSuite were significantly lower by 25-30% than alternative solutions looked at Viva La Papa chose NetSuite's cloud architecture over Microsoft Dynamics' on-premise solution to achieve flexibility for its international business. NetSuite gives Viva La Papa a seamless connection with all business stakeholders, and lets Viva La Papa instantly support new agents and partners anywhere in the world “ NetSuite is helping us grow to become an international brand while keeping our overhead to an absolute minimum. Our directors can go anywhere in the world and still have real-time access to business information. ”

Wine.com Launched New Division in Record Time Using NetSuite
Challenges Prepared to launch a new division at the end of 2009 Urgently needed an IT platform that could be up and running fast enough to capture sales for the holiday season. NetSuite Benefits Met Wine.com’s stringent time requirements as well as required integration with parent system of record Wine.com Logistics was able to save substantial costs and labor, avoiding hiring any permanent IT staff Tied new Logistics division into system of record via Web Services, allowing a direct flow of data between Wine.com Logistics customers and Wine.com. Overview #1 rated online wine store Based in San Francisco, CA Chose NetSuite over open source and wine-specific alternatives Running NetSuite across financials and CRM Results: Wine.com Logistics was able to save substantial costs and labor that would have been required with the open source or industry-specific package Avoided hiring any permanent IT staff Got the Web Services piece working well, which was very important for development and integration Able to get it done in the condensed timeframe, which was equally important. Challenges: Wine.com prepared to launch a new division, Wine.com Logistics, at the end of 2009 with extremely limited timeframe Urgently needed an IT platform that could be up and running fast enough to capture sales for the 2009 holiday season. Solution: Wine.com chose NetSuite over an open source and wine industry-specific package alternatives Was able to accommodate Wine.com's stringent time requirements as well as the required integration with its parent system of record NetSuite accomplished the feat via its SuiteCloud Connect integration platform SuiteCloud Connect tied the new Logistics division into Wine.com's system of record via Web Services, allowing a direct flow of data between Wine.com Logistics customers and Wine.com. “ The NetSuite system was up and running for our new logistics division within an incredibly short amount of time, and it helped us close a significant amount of business when we needed it most — in December, our busiest month of the year. ”

Ecommerce Customers

NetSuite Helps Grow 2Pure 95% Without Adding New Staff
Challenges Rapid growth required accessible, user-friendly system to scale with the business Needed efficient way to promote specific brands through multiple websites NetSuite Benefits NetSuite has helped support a 95% increase in revenues without adding staff Integrated business processes, new website saved 25% of sales staff’s time Warehouse distribution efficiencies have cut need for warehouse space by 40% Overview Wholesale Distributors of outdoor lifestyle products Based in Edinburgh, UK Replaced Sage NetSuite OneWorld for Finance, Inventory and eCommerce Results: NetSuite has helped support a 95% increase in revenues without adding staff Integrated business processes, new website save 25% of sales staff’s time Warehouse distribution efficiencies have cut need for warehouse space by 40% Browser-based access lets Mac users access NetSuite as easily as PC users. Challenges: Rapid growth required accessible, user-friendly system to scale with the business Needed efficient way to promote specific brands through multiple websites Wanted software compatible with Macs as well as PCs. Solution: Chose NetSuite for ERP, CRM, Ecommerce after working with disparate systems in previous companies Managing multiple websites that highlight its separate product brands Role-based dashboards manage everything from CRM and Ecommerce to stock control and accounting. “ NetSuite saves us time and allows us to focus on running the business, and that has helped us increase our turnover—our revenues—by 95% ”

NetSuite Cuts Order Processing Time by 66% for Advantage Sign Supply
Challenges Wanted to attract more franchise customers Fragmented IT systems meant challenge to manage inventory of 15,000 SKUs IT systems overloaded by 8,000 orders a month across 9 warehouses NetSuite Benefits Order processing time cut by 66% Decreased monthly inventory by $500,000 (15%) Saved $1,000 per month in mailing Web channel now accounts for 11% of revenues Cut pricing update time from 2 hours to 10 minutes Overview Sign Making Equipment & Supplies Based in Grand Rapids, MI NetSuite ERP, CRM, and Ecommerce Replaced Counterpoint Results: Order processing time cut by 66% Decreased monthly inventory on hand by more than 15% ($500,000+ in inventory) Electronic invoicing saves $1,000 per month over costs of paper mailings New website channel attracts 50+ customers per month, accounting for 11% of revenues Cut time required to update pricing from two hours to 10 minutes for 500+ items. Challenges: Large supplier of sign-making materials and components wanted to attract more franchise customers, improve profitability Fragmented IT systems forced company to set prices manually — frequently —to growing inventory of 15,000 SKUs IT systems overloaded by 8,000 orders per month, mostly multi-SKU and requiring inventory from several of 9 warehouses in U.S. Lack of website meant lost orders to competition. Solution: Replaced Counterpoint and in-house software with NetSuite ERP, CRM, and Ecommerce NetSuite Advanced Shipping integrates order management with warehouse software to automate picking, packing, and shipping Used NetSuite partner SPS Commerce for outsourced EDI. “ NetSuite has simplified our company's operations, given us great efficiency, power, and flexibility, helped us do business on the Web, and has helped unify our customer touchpoints by linking CRM with ERP and Ecommerce. ”

All About W8 Streamlined eMarketing and CRM With NetSuite CRM+
Challenges Needed better support of inbound and outbound customer service due to tremendous growth Didn't want to build a customer management system from scratch or use a pre-packaged solution NetSuite Benefits Able to manage all inquiries from website, reducing overheads previously incurred with manual processes Easily create and execute campaigns and track campaign ROI Easily integrated 3rd party telephony system Scaled with customer base growth of 60%+ Overview Distributor of healthcare products Based in Cheshire, UK Replaced bespoke CRM application NetSuite CRM+ Results: NetSuite allows All About W8 to manage all enquiries from website, reducing overheads previously incurred with manual processes. All About W8 has the ability to create and execute campaigns and also track and report on marketing campaign ROI. Fast ROI—All About W8 is only paying £4 per user per day for their NetSuite system. Emarketing is now fully integrated with CRM—something that wasn't possible with All About W8's previous system. They are also able to easily integrate a third party IT telephony system into NetSuite. Challenges: Due to the tremendous increase in their client base, All About W8 needed to create an inbound and outbound customer service. They already had a bespoke database system, so didn't want to build a customer management system from scratch or use a pre-packaged solution. All About W8 was growing rapidly but, as a small start-up company, they needed something scalable and cost-effective. Solution: NetSuite provided a feature-rich CRM system that interfaces with All About W8's existing website and SQL database system. NetSuite's Software-as-a-Service model was clearly the most cost-effective and logical way forward. NetSuite's functionality provides All About W8 with full relationship management of clients, prospects and the All About W8 consultants network. First Hosted, the NetSuite partner, made the implementation process easy. They were proactive and supportive and not only ensured all technical requirements were met, but also involved all the necessary end users and staff in the process. “ The NetSuite system we needed works out at about £4 per user per day—so deciding to use NetSuite was really a no-brainer! ”

Beyond The Rack Serves 4 Million Customers with NetSuite OneWorld
Challenges Disparate systems provided no visibility into profit and cost across global operations Inventory turnover created significant inventory management challenges Avoid additional hiring for IT operations and system administration NetSuite Benefits 1,100% growth in sales 8x FTE growth in 12 months Eliminated order processing delays Seamless multi-location inventory management Streamlined process for adding hundreds of new products daily Overview Online shopping club Based in Montreal, Canada Replaced QuickBooks and in-house software Chose NetSuite OneWorld Results: Order processing delays eliminated by NetSuite OneWorld NetSuite OneWorld provides seamless multi-location inventory management, creating clear visibility into rapidly-changing stock levels Fully-integrated customer and inventory model enables Beyond The Rack to understand complete customer lifecycle and accurately measure margins NetSuite OneWorld simplifies process of adding hundreds of new products daily, freeing resources for further growth and expansion Future-proof, worry-free cloud availability of NetSuite OneWorld keeps processes running smoothly even during 100-fold traffic spikes caused by sales Challenges Beyond The Rack added over 4 million customers since 2009 inception Intensely rapid growth putting strain on startup software, creating process delays and foreshadowing more serious errors to come Tremendous inventory turnover produces hundreds of new SKUs every day, creating significant inventory management challenges Startup systems were a loose aggregation of point solutions with no formal integration Growth-mode company wanted to avoid additional hiring for IT operations and system administration Disparate systems and distributed warehouses provided very little visibility, and no way to understand true profit and costs across multiple countries and currencies Solution: NetSuite OneWorld now manages all Beyond the Rack back-office processes NetSuite OneWorld CRM, inventory, and order management integrate seamlessly via SuiteTalk with custom Ecommerce front-end NetSuite Professional Services worked with Beyond The Rack to understand unique cashflow requirements of its high-turnover model, implementing processes to support complex chart of accounts Easy-to-use NetSuite OneWorld solution rapidly deployed to over 200 employees “ Using NetSuite rather than a traditional in-house solution allows us to reduce upfront investment and keep our money focused on growing the business. ”

NetSuite OneWorld helps manage retailers in 76 Countries
Challenges Demand planning around new devices Multi-country inventory management Currency conversion issues with manufacturers NetSuite OneWorld Benefits Able to monitor re-order points, stocking levels, etc. – using KPIs and reports International revenue grew from 12% to 40% Real time inventory allows easy movement of stock around the world Better purchasing power with automatic currency adjustment Overview World’s leading mobile accessories brand Founded in 2006 100+ employees Based in Tucker, GA Manufacturing in Taiwan and Korea; Retails in 76 countries NetSuite OneWorld replaced QuickBooks “ The advanced features in NetSuite OneWorld 2011 allow us to further drive the efficiency, speed and control of our financial process across our international operations ” 51

Child Care Marketplace Launches in Just 5 Months Using NetSuite
Challenges Needed ecommerce capabilities with integrated financials and CRM Parent company's Oracle ERP could not meet goals due to time and budget constraints Aggressive goal to launch in just 5 months NetSuite Benefits Intuitive Ecommerce interface enabled rapid expansion from 200 to 4,000 products Complete visibility into financial status of the company Child Care Marketplace operational within 5 months 360-degree view of customers for marketing and merchandising Overview Maker and distributor of childcare products Based in Portland, OR Replaced Salesforce.com with NetSuite CRM Results: Shipping product within 5 months of initial commitment Child Care Marketplace fully operational within 5 months, ready to serve clients ranging from individual operators to child care centers with 100 centers Intuitive Ecommerce interface enabled rapid expansion from 200 to 4,000 products Complete visibility into the health of the company in its crucial early months 360-degree view of customers for broad marketing and merchandising. Challenges: Child care industry lacked single-source marketplace supplier Aggressive business launch goals to launch in just 5 months Needed ecommerce capabilities with integrated financials and CRM Parent company's Oracle ERP could not deliver to goals within time or budget constraints. Solution: Minimal project team able to implement NetSuite Achieved necessary integration with wholesale partners and banks Migrated all customer data from Salesforce.com to NetSuite CRM 40 users on NetSuite — most providing part-time support to the Child Care Marketplace business from other Knowledge Universe companies. “ We were looking for a solution that would provide a full view of our business activity as well as the agility to implement an integrated ecommerce, CRM, and back office system. ”

Clickstop Doubles Shipping Output Using NetSuite
Challenges Needed to quickly tap a market growing at 25%+ YoY Manual order processing slowed sales processes and risked errors Lack of analysis and reporting NetSuite Benefits Growing 40-90% annually with only 5 additional FTE Saving $70,000 per year on IT support versus hosted Nearly doubled shipping output without adding warehouse staff Amazon.com stores integration saving 5-10 hours Produce custom reports in minutes not hours Product profitability reports maximize ad value Overview Retail and Online sales merchant 18 websites & 11 retail stores Based in Urbana, IA Replaced QuickBooks and spreadsheets NetSuite ERP, eCommerce, CRM and Inventory Management Results: Saving $70,000 per year on IT support over a hosted system Nearly doubled shipping output without adding staff Saving 5-10 hours per week by automating order processing Amazon.com stores integration saving 5-10 hours per week for processing sales Product profitability reports help Clickstop maximize advertising value Time to produce custom reports reduced from hours to minutes. Challenges: Multi-brand Internet retailer wanted to leverage a market growing as much as 25% annually Order processing required manual typing and retyping customer information, slowing sales processes and risking errors Lack of analysis and reporting. Solution: Replaced QuickBooks and spreadsheets with NetSuite accounting, CRM, and Ecommerce NetSuite Partner Ozlink added advanced shipping and logistics management NetSuite partner Celigo integrated NetSuite with Amazon Stores to automate order processing and confirmation Multiple website capability lets Clickstop add new acquisitions to its 9 current brands without altering order processing or inventory mgmt. processes. “ We knew that we couldn’t continue manually typing and retyping information like we were with QuickBooks. It was slowing our sales down and was much too error-prone for our multi-brand retail business. ”

Emarket.com Streamlines Business Processes with NetSuite
Challenges Managing operations in Portugal, England and France Multiple currencies, trading regulations and languages Needed global access to key business metrics Required a system that would allow integration with complex website front-end NetSuite Benefits Increased the efficiency of operations, logistics and finance by 20% by reducing manual processes Access to real-time reporting and KPI’s Remote, real-time access for entire staff Overview Online Exchange for Consumer Goods Based in Funchal, Portugal Replaced Sage Trading 100 with NetSuite NetSuite ERP, Inventory and Analytics Results: Increased the efficiency of operations, logistics and finance by 20% by reducing manual processes Business working environment has become noticeably more dynamic and target-driven due to access to real-time reporting and KPIs Enabled remote, real-time access into the system for all staff. Challenges: Managing a network operating in three European countries; dealing in multiple currencies, trading regulations and languages Needed to provide staff with remote access to the system on a global basis Required a system that would allow integration with the company's existing, complex website front-end Wanted a solution that would provide real-time access to key business metrics. Solution: Replaced an inefficient, bespoke system with NetSuite Cloud-based system means staff can access from any location Customisable, role-based dashboards provide access to real-time management data at anytime, from anywhere with an internet connection Web integration and automated, real-time reporting means smoother and more efficient business practices. “ By allowing us to automate key business processes, NetSuite has increased the efficiency of our operations, logistics and finance teams by 20% ”

NetSuite Helps Boost Igloo’s Online Sales by 30%
Challenges Rapid product turnover lead to static catalogs Unattractive and costly consumer website Strengthen online presence while limiting IT spend Meet Ecommerce needs while maintaining wholesale business model NetSuite Benefits Web store traffic increased 40% and sales increased 30% year-over-year Fast, easy to design and maintain customer product information Smooth handoff to third-party Ecommerce vendor for easy order fulfillment Easy integration with Fluid Media website tools Overview Portable coolers Founded in 1947 250+ employees Based in Katy, TX NetSuite eCommerce, Inventory Management, Shipping, CRM Results: Web store traffic increased 40% and sales increased 30% year-over-year Fast and easy to design and maintain customer product information Integration with Fluid Media website tools automatically produce attractive, interactive rolling banners and zoomable images Smooth handoff to third-party Ecommerce vendor for easy fulfillment Consumers better able to access Igloo's replacement parts, detailed product specifications, and specialized new launches Integration with Facebook and Twitter keeps Igloo customers and brand representatives connected. Challenges: Rapid product turnover lead to static catalogs Previous consumer website unattractive and costly to edit Need for online presence paired with need to limit additional IT spending Had to meet unique needs of Ecommerce operation without infringing on a business model that is more than 99% wholesale. Solution: Merchandisers and designers can manage all aspects of Igloo's online presence, eliminating need for costly IT support In future, NetSuite point-of-sale capabilities in factory store can reduce transaction time, increase customer service NetSuite content mgmt. system/database integrated with Igloo's business processes Igloo controls all aspects of product presentation and representation, bringing company closer to consumers Consumer-friendly search and recommendation tools aid consumer navigation. “ Igloo has claimed full control over their online content and presence, thanks to the powerful Web tools delivered by NetSuite. ”

Inkjetsuperstore.com grows exponentially with NetSuite
Challenges Need a faster way to get orders in and shipped out Human errors from multiple data entries NetSuite OneWorld Benefits Faster turnaround with Integrated order, fulfillment and shipping Proactive customer service resulting in repeat orders Marketing tied to Inventory helps move products out Opened doors for International business – easy setup, complete control and automatic currency and tax compliance Apps Integration lead to high savings and efficiencies Overview One of the largest printing supplies websites in the US, Canada, and UK. 50 employees Based in Bell, CA Replaced Quickbooks, UPS Worldship and MIVA NetSuite OneWorld, Ecommerce and Advanced Inventory “ NetSuite has helped us close a lot of deals. Without NetSuite, we would need five additional people to handle our current volume. ” 56

Magellan GPS Reduces IT Costs 20% and Triple Productivity with NetSuite
Challenges Outdated and underpowered Ecommerce system Real-time transaction processing and reporting were unavailable Lacked integration between webstore and financial system 3 month new product rollout to website NetSuite Benefits Increased daily online transaction processing by 3X Seamless integration between webstore and on- premise Oracle financials Cut product launch times from 3 months to 1 week IT cost for Ecommerce cut by 20% Overview Portable GPS Devices Founded in 1986 Over 200 patents in GPS Technology Based in Santa Clara, CA Replaced SAP and Home- Grown Systems Results: Magellan GPS Ecommerce team's productivity tripled with NetSuite solution Magellan GPS reduced Ecommerce-related IT spending 20 percent NetSuite providing enhanced risk management Call handling times 35 percent lower with NetSuite customer service solution Overall transaction processing times 10 percent less Challenges: Ten year old homegrown Ecommerce system lacked flexibility Existing Ecommerce system was expensive to maintain, limiting growth Real-time reporting unavailable, limiting visibility Real-time transaction processing unavailable, slowing order flows New product lines required extensive customizations to aging Ecommerce software Solution: NetSuite providing unified solution to Ecommerce, marketing, merchandising, and customer service teams Magellan GPS processing over 800 transactions daily through NetSuite NetSuite SuiteCloud development platform enhancing partner selling programs NetSuite delivering seamless integration with core Oracle ERP financials “ NetSuite unifies our Ecommerce efforts on a single platform, and gives us real-time order processing unavailable with our outdated legacy system. ”

Triples Ecommerce Productivity, Reduces IT Costs Over 20%
Challenges Ten year old homegrown Ecommerce system lacked flexibility Existing Ecommerce system was expensive to maintain Real-time reporting unavailable Real-time transaction processing unavailable NetSuite Solution Benefits Overall transaction processing time 10% less Reduced Ecommerce-related IT spending 20 percent Overall transaction processing times 10 percent less Call handling times 35 percent lower with NetSuite customer service solution Overview Leader in portable GPS devises Based in Santa Clara, CA Founded in 1986 NetSuite OneWorld replaced SAP and homegrown system NetSuite running across eCommerce, Marketing, Merchandising and Customer Service Results: Magellan GPS Ecommerce team's productivity tripled with NetSuite solution Magellan GPS reduced Ecommerce-related IT spending 20 percent NetSuite providing enhanced risk management Call handling times 35 percent lower with NetSuite customer service solution Overall transaction processing times 10 percent less Challenges: Ten year old homegrown Ecommerce system lacked flexibility Existing Ecommerce system was expensive to maintain, limiting growth Real-time reporting unavailable, limiting visibility Real-time transaction processing unavailable, slowing order flows New product lines required extensive customizations to aging Ecommerce software Solution: NetSuite providing unified solution to Ecommerce, marketing, merchandising, and customer service teams Magellan GPS processing over 800 transactions daily through NetSuite NetSuite SuiteCloud development platform enhancing partner selling programs NetSuite delivering seamless integration with core Oracle ERP financials “ We have tripled our productivity, enhanced our risk management, and reduced our overall Ecommerce IT expenditures by more than 20 percent switching to NetSuite. ”

Discount medical supply store increases revenue by 30% with NetSuite
Challenges Error prone, manual data entry between webstore and QuickBooks Difficult to manage customer records and orders Limited number of users have access to data NetSuite Benefits Stress free implementation using best practices Automation frees 20+ hours per week Able to provide better and efficient customer service Integrated accounting, CRM and Ecommerce provides efficiencies and increase in productivity Overview Discount medical supply and equipment store 90 employee Based in Brooklyn, NY Replaced Quickbooks and Monster Commerce NetSuite ERP, CRM and Ecommerce “ NetSuite automates our business processes giving us the opportunity to focus on growing the business instead of managing business processes. ” 59

Outback Toys Grows by 33%, While Saving $100,000 Yearly With NetSuite
Challenges Transition from phone to webstore for order placement Needed to improve order processing, inventory management, to keep customers happy and supply chain efficient Existing webstore not compliant with security standards and did not interface with business systems NetSuite Benefits Saving more than $100,000 yearly over the cost of comparable on-premise business software Order-to-cash process increased up by approx. 25% Saving $25,000 per year on webstore-management staff with no increase in warehouse staff SEO reporting, other upgrades have helped increase webstore traffic by 27% Overview Online toy retailer Based in Litiz, PA 85,000 SKUs Replaced Proprietary IBM based solution NetSuite ERP, CRM, Ecommerce Results: Outback Toys is saving more than $100,000 yearly over the cost of comparable on-premise business software Even with a 33% growth in orders, the company is saving $25,000 per year on webstore-management staff, and has not had to increase warehouse staff SEO reporting, other upgrades have helped increase webstore traffic by 27% Order-to-cash process has sped up by approximately 25% PCI compliance now allows Outback's webstore to handle credit card transactions securely. Challenges: Mail-order toy merchant couldn't keep up with growth and high seasonal peaks Needed to improve order processing, inventory management, to keep customers happy and supply chain efficient Company also wanted to transition from phone to webstore, where automated processes could produce higher margins Existing webstore was not PCI compliant and did not interface with business system. Solution: Outback Toys chose NetSuite over SAP partly because of significant cost differences Bin-management functions help Outback optimize warehouse stocking to maximize efficiency NetSuite search function helped Outback qualify its entire mailing list with a single report. “ With NetSuite, we're running a lot more proficiently. Growth isn't a problem now—it's an opportunity and we can make the most of it. ”

NetSuite Helps Save POS Supply $50,000 While Supporting 40% Growth
Challenges Disconnected sales, marketing, and accounting hampered growth Sales and marketing analysis was difficult and slow Limited financial resources were strained by existing IT infrastructure NetSuite Benefits $50,000 savings from productivity gains and reductions in IT spending 50 percent gain in sales campaign effectiveness Supporting 40 percent growth in sales volume Overview Wholesale distributor of point of sale supplies Based in Danvers, MA Replaced ACT, QuickBooks Enterprise, Miva Merchant Chose NetSuite over Salesforce.com and SalesLogix NetSuite CRM, Advanced Inventory and eCommerce Challenges: Disconnected sales, marketing, and accounting processes hampered growth Sales and marketing analysis was difficult and slow, limiting success of marketing programs Limited financial resources were strained by existing IT infrastructure Solution: POS Supply Solutions chose NetSuite over Salesforce.com and SalesLogix NetSuite selection began with CRM, later extended to cover the full ERP suite The NetSuite Professional Services quick-start program helped import customer data from existing database Results: $50,000 savings from productivity gains and reductions in IT spend 50 percent gain in sales campaign effectiveness Supporting 40 percent growth in sales volume “ We were initially just looking at NetSuite’s CRM side, but after looking further we began to think about integrating our CRM, ERP, e-commerce, and UPS shipping, and realized what a powerful solution that would be. ”

Red Hare LTD Doubles Sales, Cuts Costs Using NetSuite
Challenges Wanted to take advantage of fast-growing demand for consumer electronics products by online retailers Spreadsheet-based system created data entry bottlenecks, and caused pricing inaccuracies Shipping errors caused by manual data entry NetSuite Benefits Doubled growth to $30 million in sales without adding any IT staff Saved $65,000 over the cost of on-premise business software End-of-quarter financial reconciliation now takes four minutes versus 50 hours with the previous system Reduced on-hand inventory by two-thirds Overview Online retailer of consumer electronics Based in Hong Kong Replaced Microsoft Office Accounting, Excel Spreadsheets Selected NetSuite over Microsoft Dynamics ERP Results: Since bringing in NetSuite, Red Hare has doubled its growth to $30 million in sales without adding any IT staff Company saved $65,000 over the cost of on-premise business software, and saves additional costs by re-allocating employees from time-consuming spreadsheet maintenance chores Red Hare has reduced on-hand inventory needs by two-thirds by using inventory re-order automation, freeing up space to add to product variety without adding storage cost End-of-quarter financial reconciliation now takes four minutes, compared to approximately 50 hours with the previous system. Challenges: Consumer electronics wholesaler wanted to take advantage of fast-growing demand for gray-market products by online retailers, but had to keep margins razor thin Spreadsheet-based pricing, order, and inventory calculations wasted employee time, created data entry bottlenecks, and caused pricing inaccuracies Shipping errors caused by manual data entry required the company to take expensive write-downs to avoid risking customer dissatisfaction. Solution: Rather than upgrade to Microsoft Dynamics, Red Hare brought in NetSuite ERP, CRM, and Ecommerce Advanced inventory automation lets the company produce additional revenues by offering third-party fulfillment services, where Red Hare stocks its suppliers' inventories Easy-to-use Website-building tools helped Red Hare, which formerly took orders by fax and phone only, experiment with online ordering to broaden customer appeal Company used NetSuite partner ONE Consulting Services for implementation and customization services. “ Besides helping up keep on a sharp growth curve, NetSuite has put us at the top of our field. ”

Sonoma Wine Accessories Grows by 30% While Saving 50% Using NetSuite
Challenges Wine cabinet and cooler maker wanted to expand into accessories market QuickBooks and proprietary systems couldn't scale to high-volume business Existing IT systems slow and inflexible NetSuite Benefits Accessory sales have tripled each month, without need to hire admin staff Saving $24,000/year versus previous software Reduced order processing time from 20 min. to 20 sec. Custom report takes 10 min. vs. 1 day Overview Online retailer of wine accessories Based in Sonoma, CA Replaced QuickBooks, proprietary and manual IT systems Running NetSuite across ERP, CRM and Ecommerce Went live in just 4 months Results: Accessory sales have tripled each month, without need to hire admin staff Saving $24,000/year vs. cost of maintenance for the previous software Integrated order processing reduced time from 20 min. to 20 sec. Creating custom report takes managers 10 min. vs. 1 full day with the old system NetSuite's CSV import/export function helps export product feeds to Shopzilla, other services in 15 min. vs. 4 hours manually. Challenges: Manufacturer of high-end wine cabinets and coolers wanted to expand into accessories market QuickBooks, proprietary systems — adequate for low-volume, high-profit sales — wouldn't scale to high-volume business Existing IT systems slow and inflexible, making it difficult to analyze customer trends and create proactive marketing campaigns. Solution: Complete changeover to NetSuite ERP, CRM, Ecommerce took just 4 months Used NetSuite partner SuiteCommerce for custom scripting Used NetSuite partner FarApp for custom integration with Amazon, Ebay retail storefronts Using NetSuite to manage three websites — which maximize customer engagement/loyalty, collect data for trend analysis, capture leads, etc. “ With NetSuite, we've boosted business processes, and we're able to do serious, proactive marketing, which is just what the new business needs. ”

South Cypress Grew Revenue Eightfold Using NetSuite
Challenges Company required affordable, agile solution Required solution that would support growth and allow founders to focus on strategic goals Previous systems lacked automation resulting in paper-bound processes and delays NetSuite Benefits NetSuite supported eightfold growth in revenue from to 2011 with just three sales professionals Able to shift half of all transactions to the Web Product import capabilities allow update to thousands of products in 5 minutes Overview Online retailer of flooring products Based in Birmingham, AL Founded in 1952 Replaced Miva Merchant, QuickBooks Chose NetSuite to manage ERP and eCommerce Results: NetSuite supported eightfold growth in revenue from 2007 to 2011 with just three dedicated sales professionals Efficient NetSuite Ecommerce solutions have enabled SouthCypress.com to shift half of all transactions to the Web NetSuite's internal task management, calendaring, and full audit trail have paid surprise dividends in visibility and accountability into all corporate activities SouthCypress.com able to manage over 500 orders per month with greater accuracy and superior customer service compared to industry rivals with one-tenth the volume NetSuite supports SouthCypress.com's goal to become a true paperless office NetSuite analytics and reporting enabling SouthCypress.com to maximize return on inexpensive keyword search terms, resulting in outsized marketing ROI vs. rivals Strong product import capabilities enable SouthCypress.com to update thousands of products in just five minutes NetSuite's consistent processes and controls enable entrepreneurial founders to step back from daily operations while maintaining commitment to high standards in sales and service Challenges: Company required affordable, agile solution to survive and thrive in industry with fierce competition and thin margins Required solution that would support growth and allow founders to focus on strategic goals instead of day-to-day operations Previous systems lacked automation and detailed support for flooring industry-specific needs, resulting in paper-bound processes and many delays Industry suppliers are low-tech, limiting data visibility and further lengthening sales cycles Growth to hundreds of sales calls per day proved unsustainable with existing practices Solution: NetSuite provides superior value, functionality, and visibility compared to other on-premise and cloud-based solutions Highly customizable NetSuite Ecommerce adapted in-house to meet the unique unit sizing requirements of flooring, such as square foot vs. linear foot sales Ninety percent of all sales are drop-shipments coordinated with manufacturers and distributors NetSuite's centralized records and unified database enables any employee to seamlessly interact with customers at any point along the long, considered-purchase sales cycle NetSuite's product management capabilities enable SouthCypress.com to rapidly update product information in the fast-changing marketplace, from new colors to new case sizes. “ NetSuite's cloud-based model allows us to scale without having to worry about additional IT infrastructure. ”

Wrigleyville Sports Grows by 400% Using NetSuite
Challenges Difficulty exploiting growing order volumes Disconnected order processing between retail outlets and Web store caused conflicts, lost sales Lack of multi-site inventory management slowed order deliveries. NetSuite Benefits Sales growth of 400% without additional staff Order automation and shipping integration freed 5 employees for customer service Integration with payment processors enables better negotiation of payment processing rates Overview Online sports retailer Based in Chicago, IL Replaced Retail Star Chose NetSuite over Microsoft Dynamics/Great Plains and Sage ACCPAC Results: With NetSuite, sales have grown 400% without company having to hire additional staff Automating order processing and UPS shipping freed Wrigleyville to re-assign 5 employees to customer service Newfound flexibility in payment processors helps company negotiate better discount rates. Challenges: Difficulty exploiting growing order volumes for Pittsburgh Steelers and Chicago Cubs product lines Uncoordinated order processing between retail outlets and Web store caused conflicts, lost sales Lack of multi-site inventory management slowed order deliveries. Solution: Company chose NetSuite over Microsoft Dynamics/Great Plains, Sage ACCPAC NetSuite partner OnSite's point-of-sale (POS) system integrated with NetSuite Multi-Channel Retail Management Suite (for Ecommerce, accounting, inventory, and CRM). “ NetSuite is helping us handle substantial growth in order volume without having to maintain on-site hardware and software and a staff of IT support people. ”

WineMarket.com.au Improves Web Site Conversions by 50% using OneWorld
Challenges Maximize growth while keeping costs low Manual order processing was error-prone and slow Previous website was difficult to navigate leading to low customer conversion and high cart abandonment NetSuite Benefits Automated order processing handling a 650% increase in orders Website conversions have increased by 50% Driven first-call resolution to 95%+ Reduced call back time by 75%+ Multi-subsidiary, multi-currency management Overview Retailer of wine products Based in Sydney, Australia NetSuite OneWorld Replaced Volusion ecommerce software Results: Automated order processing is now handling a 650% increase in orders without requiring manual intervention Website conversions have increased by 50%; overall customer satisfaction has improved as well Average customer call-waiting time has dropped to 11 seconds, compared to 45 seconds previously First-call resolution is 95%; with the outsourced system every call required a callback Role-based dashboards deliver real-time views into key operating information, reducing the need for specialized reports. Challenges: Discount online wine seller wanted to maximize growth while keeping costs low Manual order processing was error-prone and slow, requiring one full-time person to process 100 orders per day Previous website was difficult to navigate, causing customer conversions to fall, cart abandonment to rise Outsourced call center created customer service slowdowns, risked further alienating customers. Solution: WineMarket replaced small-business ecommerce software and manual systems with NetSuite NetSuite OneWorld was selected for its multi-subsidiary, multi-currency cloud architecture, which supplies cost-effective, seamless migration for international growth WineMarket created a new customer call center for sales and support inquiries, and used NetSuite partner Online One to integrate its operations with sister companies' logistics systems Advanced inventory functions help WineMarket keep billings up to date by tracking activities of complex consignment sales. “ Now we can handle all the orders we get, and it's all automatic. All information is held centrally, our business processes are simplified and we've got a smooth path to near-infinite growth. ”

Services Customers

ABS-CBN Streamlined Business Using NetSuite Two-Tier ERP model
Challenges Costly IT maintenance for patchwork of software applications across multiple operating regions Lacked worldwide visibility into sales effectiveness and inventory levels Adding new customers, products, promotions, and locations required IT support and resulted in delays NetSuite Benefits Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Self-service capabilities eliminated dependence on IT Flexible and reliable CRM, inventory tracking, and accounting across multiple operating regions Overview Provider of TV broadcast services Based in Quezon City, Philippines and Redwood City, CA Replaced custom CRM and ERP system Chose NetSuite ERP, CRM, and inventory over Microsoft Great Plains Results: Flexible, efficient two-tier ERP model with integrated reporting into parent company's SAP instance Greater speed and flexibility in rolling out products such as TFC (content broadcasted to various platforms such as satellite, cable and the Internet), StarKargo (cargo), Easy Remit (money remittance), Starry Starry Store (retail) and Sarimanok One (telco product) , with transparency down to the regional level and a unified customer database Empowered hundreds of business users with self-service management capabilities, virtually eliminating reliance on IT for everyday tasks More flexible, reliable CRM, inventory tracking, sales management, accounting and order fulfillment across multiple operating regions. Challenges: Patchwork of software applications across multiple operating regions hindered efficiency and growth, requiring constant and costly IT maintenance ABS-CBN lacked worldwide visibility into sales effectiveness and inventory levels, and needed more structure and order in sales, marketing and fulfillment processes Adding new customer bundles, products, promotions, and locations were major tasks, requiring IT intervention and weeks of delay. Solution: NetSuite was selected to disparate applications that could not meet the parent company's requirements for sophisticated, consistent CRM practices ABS-CBN deployed NetSuite to support CRM, sales management, inventory, and accounting for worldwide subsidiary The company implemented the NetSuite Advanced Partner module to streamline contact center interaction of dealers with subscribers and give dealers self-service capabilities. “ NetSuite provides the functionality and flexibility we needed, and a single version of the truth, with a reduced initial cost outlay. ”

ADH Cut AP Reporting Time by 50% Using NetSuite OneWorld
Challenges Needed to consolidate to a single global ERP Wanted to jump-start and manage new regional operations with minimal expense Reduce high costs of network communications for remote access as well as multiple disconnected ERP systems. NetSuite Benefits Business growing globally, yet spending less on IT Accounting report-calculation time cut by 50% Yearly external audit costs have been cut by 45% Overview Provider of media/publishing services Based in Singapore, Southeast Asia Replaced Microsoft Great Plains and Sage CRM and HR Chose NetSuite OneWorld after evaluating Salesforce.com Results: Business growing globally, yet spending less on IT than with previous software Accounting department's report-calculation time has been cut by 50% Costs for the yearly external audit have been cut by 45% by giving auditors direct access to consolidated financials Company brought new China subsidiary online in just 2 hours, without hiring outside consultants. Challenges: Needed to consolidate to a single global ERP to exploit the fast-growing online digital marketing space in Asia Wanted to jump-start and manage new regional operations with minimal expense, time-to-launch and use-of-resources Had to reduce high costs of network communications for remote access as well as multiple unconnected ERP systems. Solution: Chose NetSuite OneWorld after evaluating NetSuite vs. Salesforce.com Currently managing 11 subsidiaries with consolidated accounting and CRM in locations ranging from Malaysia and Australia to China and India. “ With NetSuite OneWorld we get real-time reporting in all our subsidiaries, and we have the ability to customize our reports at a high level and in just the way our top management needs. ”

BearingPoint Saved $250K Using NetSuite OpenAir
Challenges Spinning off a 130-employee "startup" within a 90-day timeframe Needed a complete business software architecture but parent company’s on-premise solution was too costly Wanted to boost sales pipeline visibility NetSuite Benefits Added pipeline visibility and other functions while saving more than $250K in upgrade costs Monthly invoices are now processed in 4 days rather than 2 weeks DSO (Days Sales Outstanding) has been cut by 30% Overview Provider of IT consulting services Based in Sydney, Australia Replaced Sage ACCPAC and PeopleSoft NetSuite OpenAir, financials, CRM Results: BearingPoint added pipeline visibility and other functions while saving more than $250K over the costs of upgrading the parent company's hosted applications Monthly invoices are now processed in 4 days rather than 2 weeks, and DSO (Days Sales Outstanding) has been cut by 30% The company has continued growing without adding administrative headcount Resource utilization and profitability, as well as management confidence, have increased because of sales-pipeline visibility and improved reporting quality End-to-end business process integration is also helping BearingPoint reduce its quote-to-cash cycles by improving the speed and quality of per-client billings and expenses. Challenges: As a result of a management buyout, BearingPoint was faced with spinning off a 130-employee "startup" within a 90-day timeframe The company needed a complete business software architecture, but simply cloning the parent company's premise-based applications was prohibitively expensive BearingPoint also wanted to boost sales pipeline visibility over the previous software in order to improve consultants' resource utilization and company profitability. Solution: BearingPoint replaced the parent's Sage Accpac and PeopleSoft applications with NetSuite OpenAir The company was able to install core functions—integrated timesheet management, expense reporting, and client invoicing—in just 45 days BearingPoint's resource manager uses NetSuite's profiles database and reporting tools to help identify consultants for new and projected client engagements. “ Prior to NetSuite, we were many versions behind out parent's applications because of the costs and detailed customizations needed to upgrade. ”

Cut Time and Costs To Support Cynergi's 150% Growth Goal
Challenges Difficulty supporting fast growth with its combination of limited business software and spreadsheets Accessing and reporting data was time-consuming and costly Company didn't have coherent view of P&L, salary, and marketing data NetSuite Solution Benefits Has the ability to support 150% growth year on year over the next three years Company achieved software ROI within 5 months of full NetSuite implementation Overview Provider of cleaning services Based in Hertfodshire, UK NetSuite replaced Sage Peachtree Deployed NetSuite to manage ERP Results: Cynergi now has the ability to support 150% growth year on year over the next three years Greater invoice accuracy generates a saving in time equal to £1000 per month Company achieved software ROI within 5 months of full NetSuite implementation Administrative time for sales and marketing staff has been reduced by 50% Better access to more accurate customer data has helped Cynergi greatly improve its customer service Challenges: Cynergi had difficulty supporting fast growth with its combination of limited business software and spreadsheets Accessing and reporting data was time-consuming and costly, which hindered monitoring and reporting growing volume of transactions Company didn't have coherent view of P&L, salary, and marketing data Queries against invoices were frequent and disruptive Solution: Cynergi chose NetSuite over an upgrade of its Sage software NetSuite partner First Hosted helped with implementation Cynergi directors can now monitor the company's business performance in real time through a single viewpoint, and have 24/7 secure access to management information from remote locations “ NetSuite gives us a complete view of our business in real time. It saves the leadership team time we can use to focus on growing our client base by 150% over the last three years. ”

NetSuite SRP Integrated EORM’s Sales, Delivery, and Invoicing
Challenges Hairball of three disparate systems Cumbersome spreadsheets required for deep business analysis Invoicing process was time-consuming and error- prone Existing systems lacked uniform user interface Needed to reduce IT expenditures NetSuite Benefits NetSuite SRP reduced invoice generation time by factor of ten Real-time, role-based visibility into key metrics Refocused resources on sales and billable services Overview Strategic management and technical consulting Based in San Jose, CA NetSuite SRP Replaced Salesforce.com, and Deltek Advantage Results: NetSuite SRP reduced invoice generation time by factor of ten Real-time, role-based visibility into key business metrics, including client, revenue, project delivery, resource management, sales pipeline, cash balance, forecasting and financial ratio metrics EORM spends less time on administration, refocusing resources on sales and billable services Complete audit trail provides total organizational accountability NetSuite SRP properly positions EORM for organic growth as well as new acquisitions Advanced, real-time analytics enable EORM to optimize revenue for each billable resource. Challenges: The international service network managed on a hairball of three disparate systems Core accounting system had reached end-of-life, incompatible with latest version of Microsoft Office Cumbersome spreadsheets required for deep business analysis Invoicing process was time-consuming and error-prone Existing systems lacked uniform user interface Company hoped to reduce IT expenditures. Solution: NetSuite SRP delivers total integration of sales, project delivery, and invoicing EORM avoids version lock and end-of-life crises with updates in the cloud from NetSuite NetSuite SRP provides consistent, intuitive browser-based user interface NetSuite provides secure, always-on access with full backup and redundancy NetSuite SRP role-based permissions make financial reporting easier while protecting sensitive cost data. “ NetSuite SRP gives us the ability to handle a higher volume of business with the same staff. ”

NetSuite OneWorld Reduced Gawker Media’s Bookkeeping Costs by 20%
Challenges Operational inefficiencies hindered growth Difficulty optimizing complex, multi-dimensional advertising contracts using QuickBooks Lack of consolidated financial information Inefficient revenue recognition and limited business visibility NetSuite Benefits Deployed NetSuite OneWorld in 60 days Integrated accounts payable and receivable processes cut bookkeeping costs by 20% Role based dashboards give up-to-the minute views of order performance, receivables and expenses Overview Provider of online publishing services 30 million readers per month Based in New York, NY Replaced QuickBooks and Excel with NetSuite OneWorld Results: Enjoying significant year-over-year growth, even during the 2009 recession Integrated accounts payable and receivable processes cut bookkeeping costs by 20% Integrated order-to-accounts payable processes maximize cash on hand Production of detailed business reports take seconds, rather than hours Fast, consolidated information access lets Gawker continually improve advertising contracts Scalability and speed of implementation provides Gawker team with confidence that any future acquisitions will be up and running quickly. Challenges: Operational inefficiencies hindered Gawker's ability to exploit growing popularity Difficulty optimizing complex, multi-dimensional advertising contracts utilizing QuickBooks and spreadsheets Lack of consolidated financial information led to inefficient billing processes. Solution: NetSuite OneWorld rolls up Gawker's 8 blog properties and associated websites into 5 subsidiaries, which include multiple countries and currencies. NetSuite implemented in just 60 days A dozen executive dashboards deliver real-time views of ad revenues, AP/AR employees, contractors, and other information. “ Our processes are integrated and automatic, and our analysis is based on dependable, up-to-the-minute information. ”

NetSuite Cloud Improved ICD’s Sales Efficiency 50%
Challenges Global operations across China, India and SE Asia needed sophisticated enterprise wide solution On-premise system had no CRM capabilities, poor data flow and reporting resulting in human error Previous solutions offered minimal marketing opportunities NetSuite OneWorld Benefits NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Sales Proposal process cut by 50% Expanded limited accounting staff into full international financial group using OneWorld Integrated marketing campaign, and improved customer analysis Overview Provider of security services Founded in 1999 Based in Beijing, China Serving 11 cities in Asia NetSuite OneWorld replaced QuickBooks and Excel Results: NetSuite provides easy, fast, and accurate tailoring of local tax and VAT rates in each operating region Competitive advantage as no rivals have similarly sophisticated ERP/CRM solution Sales proposal process time cut in half with NetSuite OneWorld ICD smoothly expanded limited accounting staff into full international financial group with NetSuite OneWorld capabilities NetSuite integrated marketing campaign management improving communications and customer history analysis Challenges: Growing firm with operations throughout China, India, and Southeast Asia required sophisticated enterprise solution Disconnected, underpowered on-premise apps had no CRM capability, poor data flow, poor reporting and high human error Previous point solutions offered minimal marketing opportunities Need to think big and act big for future expansion without growing overhead Solution: NetSuite cloud provides reliable platform for future growth NetSuite provided simple path to full SOX compliance and reporting to new parent Brink's Can deploy new territory with full localization in just minutes Managing all aspects of customer engagement, from lead to quotation to project, through integrated NetSuite solution “ Going through SOX compliance with NetSuite has been easy, inexpensive, and fast. ”

Imagine! Avoided 3+ FTEs Using NetSuite
Challenges Streamline service delivery to families dealing with cognitive disabilities Inability to report and share financial information Needed to minimize costs and maximize worker efficiencies NetSuite Benefits NetSuite efficiencies helped Imagine! avoid 3 full-time-employee hires Managers get financial reports whenever and whenever they want Saving $2,000+ annually on postage costs alone Overview Nonprofit provider of healthcare service Based in Lafayette, CO Founded in 1963 550+ employees NetSuite running Finance Replaced Microsoft Great Plains and Microsoft Access Results: NetSuite efficiencies helped Imagine! avoid at least 3 full-time-employee hires Company saves more than $2,000 annually on postage costs alone Managers now get financial reports whenever they want, compared to the once-monthly schedule of the previous software. Challenges: Wanted to streamline services delivery to families dealing with cognitive disabilities Wanted to support civilian users planning their own public services consumption Needed to minimize costs and maximize worker efficiencies. Solution: Imagine! chose NetSuite over Microsoft Navision OneCare, other applications NetSuite's Customer Center lets client families self-manage services provisioning NetSuite's data-privacy functions help Imagine! maintain full confidentiality of records NetSuite helping manage more than 200 providers of counseling, education, and other services. “ Our biggest advantage is in reporting, because every manager and supervisor is able to use NetSuite to check on their budgets and employees using real-time data. ”

Finanacial Services Startup Grew its Sales Force by 400%
Challenges Attract and retain highly qualified sales staff with accurate commission payments Manual data entry slowed administrative processes Needed a secure, reliable software system to handle complex financial scenarios NetSuite Benefits Helped Imagine FS automate its commission processes Reduced commissions time from 1 day to 5 minutes Dashboards allow directors to plan and control growth Overview Financial security company Based in London, UK Selected NetSuite over Sage 200 Deployed NetSuite to Manage Commissions Results: NetSuite has helped Imagine FS automate its commission processes, simplifying and reducing monthly preparation time from 1 day to 5 minutes Imagine FS report increased satisfaction as partners and internal sales staff are paid accurately and on time Company has been able to grow its sales staff by 200% in the first year, with a further 200% anticipated in the next year Training in administrative processes has been reduced from a day's intensive training to less than an hour's instruction Challenges: Fast-growing company needed to attract and retain highly qualified sales staff with fast, accurate commission payments Manual data entry slowed administrative processes, while the need for manual enquiries wasted time for sales staff Imagine FS needed a secure, reliable software system to handle complex financial scenarios, yet one that was easy to use for non-financial staff Solution: Because NetSuite is able to integrate all parts of the business, Imagine FS chose NetSuite and NetSuite partner, First Hosted Limited, over Sage 200 Self-service NetSuite portals save time, allow better use of internal resource and improve relationships between third-party sales partners and their customers Role-based dashboards let company directors plan and control rapid growth by creating custom roles for newly defined staff positions “ With NetSuite, we get the efficiency of end-to-end integration, real time information, and all the flexibility we'll ever need to stay on our growth path. ”

InfrastructureWorks Accelerates Quote-to-Cash Process with NetSuite SRP
Challenges Corporate spinoff needed enterprise-grade systems Previous parent company used disparate systems for accounting, CRM, and customer support Re-keying data between multiple systems, slowing processes and severely limiting visibility NetSuite Benefits Saved 1.5 FTE due to automated processes Quote-to-billing takes minutes Cloud delivery ensured go live with company launch Streamlined prospect-to-customer processes Visibility into the success of lead-generating activities Overview Provider of infrastructure services Based in Short Hills, NJ Replaced QuickBooks and SugarCRM NetSuite and OpenAir Results: infrastructureWORKS saving 1.5 back-office FTEs due to superior process automation through NetSuite and OpenAir Key operations such as quote-to-billing now take mere minutes, cutting hours or days out of customer lifecycle transactions Rapid, zero-overhead cloud computing deployment enabled infrastructureWORKS to be live on its new enterprise systems when the company launched Streamlined prospect-to-customer processes enable infrastructureWORKS to begin billable work sooner, boosting performance and customer satisfaction Unified solution creates greater visibility into the success of lead-generating activities, enabling infrastructureWORKS to properly account for the strength of its channel-building and marketing investments Responsiveness to customers and partners greatly improved due to single point of access for all relevant corporate data, improving turnaround time for quotes, orders, and accounts payable/receivable activity. Challenges: Corporate spinoff needed enterprise-grade systems, but wanted to avoid large outlay on systems and support staff Previous parent company used disparate systems for accounting, CRM, and customer support Disconnected systems meant re-keying data between multiple systems, slowing processes and severely limiting visibility Under previous management, company had limited insight into complete customer profitability, as non-billable time such as pre-sales efforts were masked Multiple systems (including QuickBooks and SugarCRM) provided limited visibility into success of marketing efforts. Solution: With four years of experience using OpenAir at the previous parent company, infrastructureWORKS' principals wanted to keep the power and familiarity of OpenAir's time and billing management NetSuite Professional Services helped infrastructureWORKS streamline processes previously hampered by the quirks of disconnected enterprise software NetSuite provided more flexible and powerful accounting and reporting, delivering greater insight into key financials both on an enterprise-wide and customer-by-customer basis infrastructureWORKS now has 360-degree view of all customer activity, increasing customer transparency and clarifying service activities and future opportunities Complex, performance-based compensation model now better supported thanks to superior reporting through NetSuite and streamlined access to data from OpenAir Dashboards providing corporate principals with crucial and instantaneous role-based data, replacing over a dozen QuickBooks reports that were laborious to generate. “ The combination of NetSuite and OpenAir gives us complete, paperless enterprise management and allows us to stay lean. ”

Innovise Grows Sales by 100% With NetSuite OneWorld
Challenges Multiple business units couldn't share sales and other data, hindering company growth Manual invoicing was slow, error-prone Inability to track sales leads NetSuite Benefits 60 users across UK; 100 employee users in California access NetSuite easily via browsers and dashboards Company sales have increased by 100% Company is saving 33% of administrative time over previous system Better visibility into customer data Overview Provider of IT services Based in London, UK NetSuite OneWorld Replaced Salesforce.com, Maximiser, Goldmine, Sage Results: Company sales have increased by 100% since bringing in NetSuite Company is saving 33% of administrative time needed with previous systems Better visibility into customer data has helped Innovise strengthen customer relationships. Challenges: Multiple business units couldn't share sales and other data, hindering company growth Manual invoicing was slow, error-prone Inability to track sales leads prevented company from focusing marketing efforts. Solution: Chose NetSuite over Salesforce.com because of NetSuite's end-to-end application integration Began by consolidating software division on NetSuite CRM, then added accounting / upgraded to NetSuite OneWorld 60 users across UK; 100 employee users in California access NetSuite easily via browsers and dashboards. “ Using OneWorld stopped duplication of effort and improved financial accuracy by eliminating the errors inherent with manual processing. ”

ITS-PLC Drives Profitability with NetSuite
Challenges Bringing company processes and systems up to date to enable future growth Needed to eliminate duplication of information between departments Simple tasks took far too long to complete NetSuite Benefits Company more profitable due to accurate, live data at fingertips Frees up time to process mass transactions, turn queries and issues around rapidly More dynamic and accurate across all departments Reduction in back-office staff Overview Provider of IT services Based in London, UK NetSuite Replaced Scala, Excel, and Outlook Results: Company more profitable due to accurate, live data at fingertips Frees up time to process mass transactions, turn queries and issues around rapidly More dynamic and accurate across all departments Reduction in back-office staff KPI and reporting features provide all information needed without waiting for colleagues to provide it. Challenges: Management buyout in 2005 required bringing company processes and systems up to date to enable future growth Needed to eliminate duplication of information between departments Simple tasks took far too long to complete, which meant delays to customer queries and no time to work on other tasks. Solution: Using one system for ERP, marketing, campaigns, customer support and Web services NetSuite provided immediate functionality 'out of the box' The hosted cloud solution eliminated the headache of equipment failing and data being lost. “ ” NetSuite has helped us to leap frog our competitors.

Mindwave Saving $50,000 Annually Using NetSuite
Challenges Needed to improve financial forecasting and business performance Fragmented systems and spreadsheets delayed accurate financial reporting and close NetSuite Benefits Reduced accounting time for cash flow analysis by 18 hours per week Reduced time spend on monthly close by 8 hours Saving $50,000 yearly over extra staffing Profitability analysis helps direct sales efforts Expedited project mgt., expense reporting and purchase-order processes Overview Provider of full service market research Based in Austin, TX Founded in 1999 Replaced QuickBooks and Salesforce.com Chose NetSuite over Microsoft Great Plains, Sage MAS 90 and 200 Results: Reduced accounting time for cash flow analysis by 18 hours per week; added ability to forecast cash flow up to 6 months in advance Reduced accounting time for monthly financial closings by 8 hours per month Saving $50,000 yearly over extra staffing that would be required without NetSuite Workflow automation expediting project mgmt., expense reporting and purchase-order processes Profitability analysis helps Mindwave direct sales efforts to most profitable projects. Challenges: Needed to improve financial forecasting and business performance Fragmented systems and spreadsheets ruled out timely, accurate financial reporting Cyclical, ad hoc sales efforts required full-time processes, including monitoring new-proposals pipeline to evaluate best prospects for profitability. Solution: Replaced QuickBooks and Salesforce.com with NetSuite Selected NetSuite over Sage MAS 90, Microsoft Dynamics (Great Plains), and QuickBooks Enterprise NetSuite partner Celigo added customized cash flow modeling and advanced P&L analysis modules Dashboards help drill for real-time detail on new-business proposals and current projects. “ NetSuite helped us significantly reduced the hours we were spending on accounting allowing us to spend more time on forecasting and profitability. ”

NetSuite CRM+ Led to Prudential’s Skyrocketing Agent Productivity
Challenges Lacked efficient way to share data with agents and sales managers Needed solution to blend real estate market data with customer data No off-the-shelf solution supported its unique workflow NetSuite Benefits Agents able to manage 10X more relations over previous system Delivering 1.5 million s on behalf of agents yearly 98% buy-in from 240 independent real estate agents Integration between NetSuite CRM+ and Prudential Web portal Overview Provider of real estate services Based in Honolulu, HI NetSuite CRM Replaced Salesforce.com Results: Delivering 1.5 million s on behalf of agents yearly 98% buy-in from 240 independent real estate agents who pay to subscribe to Prudential's NetSuite-based service platform Integration between NetSuite CRM+ and Prudential Web portal provides agents with important insights into client desires Agents have more sales tools for re-engaging past clients and prospects Agents able to manage up to 10X more relationships than was possible using previous solutions. Challenges: Lacked efficient way to expose its extensive data to agents and sales managers Needed solution to blend real estate market data with customer data No off-the-shelf solution supported its unique workflow Prudential Needed cost-effective and insightful customer communication methods for the peaks and valleys of real estate business cycle. Solution: Switched from Salesforce.com to NetSuite CRM+ for 300+ users NetSuite providing powerful, reliable platform for core CRM and custom functionality All agent contacts with prospects and clients provide full sales cycle history Automated marketing campaigns keep prospects warm with minimal need for agent action Flexible platform allows for future expansion in property management. “ We knew we needed a solution that was both powerful and easy to customize. NetSuite was the most flexible architecture for our needs. ”

SQL Became Globally Competitive With NetSuite Solution
Challenges Company wanted to expand globally but held back by administrative inefficiencies Lack of critical functions, such as customer case management, limited company's ability to grow Client billings were inaccurate NetSuite Benefits NetSuite has helped company increase customer case management by 50% over old system Improved service and billing accuracy has boosted customer satisfaction Timesheet automation is helping company save $3,000 per year in administrative costs Overview Provider of IT services Based in Makati City, Philippines NetSuite Mid-market International Replaced SugarCRM Results: NetSuite has helped company increase customer case management by 50% over old system Improved service and billing accuracy has boosted customer satisfaction Timesheet automation is helping company save $3,000 per year in administrative costs Project managers are able to maximize resource utilization thanks to detailed, timely timesheets Localized functionality enables the finance group to comply with regulatory requirements within the system Challenges: Company wanted to expand globally and transition from product sales to consulting services, but it was held back by administrative inefficiencies Lack of critical functions, such as customer case management, limited company's ability to grow Client billings were inaccurate because consultant timesheets didn't detail actual tasks performed Solution: Replaced on-premise applications with NetSuite Implemented NetSuite to handle all backend processes for sales, consulting and finance Cloud architecture allows for remote access, which helps prepare for global expansion into North America, Europe, and Australia ERP functionality is localized for the accounting rules and statutory and regulatory requirements of the Philippine market “ NetSuite gave us a way to streamline our internal processes and automate functions that had been performed manually, so we will be prepared for growth and expansion. ”

NetSuite Helps Temple University Efficiently Scale Student Recruiting by 20%
Challenges Needed to handle sudden growth in prospective student applications System needed to handle student applications coming via Website as well as phone and other channels Tight cost controls would not allow adding to IT staff. NetSuite Benefits Temple efficiently growing 20% per year Boosted the speed of response and follow-up to prospect applications Recruiting teams work more efficiently Overview Provider of education services Based in Tokyo, Japan Replaced Microsoft Access and Excel Chose NetSuite over Salesforce.com and SAP Running Netsuite across CRM and Financials Results: Temple is now growing 20% per year without adding IT staff NetSuite has helped Temple boost the speed of response and follow-up to prospect applications Recruiting teams work more efficiently by sharing prospect data, avoiding response duplications. Challenges: Needed to handle sudden growth in prospective student applications, automating lifecycle registration services System needed to handle student applications coming via Website as well as phone and other channels Tight cost controls would not allow adding to IT staff. Solution: Chose NetSuite over Salesforce.com, SAP Implementation started with CRM; now adding ERP to serve as Temple's end-to-end business platform. “ Since we moved to NetSuite, we’ve had a flexible, platform-oriented, extendable, customizable system that offers complete hosting functionality. None of the other solutions had this. ”

NetSuite Helps Cut WMG’s Billing Reconciliation Time by 50%
Challenges Underpowered and inefficient accounting system Slowdowns occurred in client and employee payments, damaging relationships Disparate processes and separate instances risked errors in expenses and commissions NetSuite Benefits Reconciliation now 50% faster and fully accurate Commissions calculated quickly and paid on-time Streamlined billings ensure that sponsors pay on time and process expenses fast Financial information available to in real-time Overview Provider of professional services Based in Los Angeles, CA NetSuite OneWorld Replaced Microsoft Great Plains Results: Financial reconciliation is now 50% faster and fully accurate Commissions are calculated quickly, payouts to athletes and employees are on time Streamlined billings ensure that sponsors pay on time and process expenses fast — at an average of 10 minutes per report Upper management now accesses all financial information in one place, in real-time. Challenges: Leader in sports management marketing had inefficient accounting that couldn't keep up with fast growth in athlete management Slowdowns occurred in client and employee payments, damaging relationships Disparate AR, AP processes and separate instances risked errors in expense reimbursements, agency commissions. Solution: Company replaced Microsoft Great Plains with NetSuite; later upgraded to NetSuite OneWorld — migrating many subs into one rolled-up parent account End-to-end business processes now integrated and visible to management Financial, sales, expense, and commissions reports automatically ed to managers, or are available as needed Easy to research transactions, track financial transactions by projects, departments, and athletes — reporting on the specific financial results. “ With NetSuite, our contracts and processes are linked, making it much easier to see what we keep and what we remit. ”

Using NetSuite, WhippleHill Grows 20% Without Adding Extra Staff
Challenges Disparate systems resulted in the inability to reconcile financial information Financial reporting, billings were hampered by limited visibility and unreliable revenue recognition processes Small-business applications stifled growth NetSuite Benefits Business has grown 20% annually without adding extra staff Billing processes simpler, more reliable Integration of customer information and product- support information NetSuite for iPhone helps users connect remotely Overview Provider of IT services Based in Bedford, NH Replaced QuickBooks, QuickBase, and Microsoft CRM Chose NetSuite over Microsoft Great Plains Results: Business has grown 20% annually without adding extra staff Billing processes simpler, more reliable because of NetSuite's revenue-recognition automation Integration of customer information and product-support information has helped WhippleHill improve product quality by analyzing root cause of service and support problems. Challenges: Company couldn't reconcile product-support, financial and other issues because information was housed on disparate IT systems Financial reporting, billings were hampered by limited visibility and unreliable revenue recognition processes Difficulty growing due to limitations of small-business applications in place. Solution: Replaced QuickBooks, QuickBase, Microsoft CRM with NetSuite Chose NetSuite over Microsoft Great Plains (Dynamics) Role-based dashboards support 85 users NetSuite for iPhone helps users connect remotely. “ The NetSuite approach to revenue recognition is much better than the massive spreadsheet we had to use before, which inevitably introduced errors in our accruals. ”

NetSuite Helps WSI Automate Lead Management
Challenges Expensive in-house ad campaign software In-house CRM system not cost effective to keep Difficult to measure and maximize advertising impact NetSuite Benefits Target prospects for high lead-to-sales conversion using site performance and customer behavior reports KPI reporting helps manage ad campaigns and marketing spend Opened new markets in Europe, Asia and Australia using high-volume processing and analytics Same-day response to high-priority leads Overview Provider of digital marketing services Based in Toronto, Canada Replaced in-house CRM Chose NetSuite CRM over Salesforce.com and FranConnect Inc. Results: Automated lead-processing and prospect qualification helps WSI process 7,000 leads per month with just 35 sales people Reports on site performance and customer behavior let WSI target the best prospects for a higher-than-average lead-to-sale conversion rate KPI reporting features helps manage ad campaigns and best use of marketing dollars by measuring lead conversion per sources NetSuite capacity for high-volume processing and customer analytics helping WSI open new markets in Eastern Europe, Asia, and Australia. Challenges: 15-year-old Internet marketing agency with 1,500 franchises in 87 countries had in-house ad campaign software too expensive to maintain In-house CRM system not cost effective to keep developing and maintain Proliferation, dynamic nature of new Internet advertising channels made it difficult to measure and maximize advertising impact. Solution: Implemented NetSuite CRM; chose over Salesforce.com and FranConnect Inc. NetSuite helps WSI achieve same-day response to high-priority leads. “ Our conversion rates are consistently better than the industry average, and NetSuite plays a large role in that success. ”

DFMS Saves $10,000 Yearly Using NetSuite
Challenges Losing money because of errors in manually prepared invoices Company had no way to foresee changes in rental volume by large clients Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software NetSuite Benefits Billing automation saves $10,000+ annually through faster, more accurate invoicing Accurate forecasting helps manage rental fleet dynamically by responding to changing market conditions Overview Provider of rental car services Based in Paranaque City, Philippines Using NetSuite across accounting, CRM and Ecommerce Chose NetSuite over SAP and Quickbooks Results: Rental-car billing automation saves more than $10,000 annually through faster, more accurate invoicing Accurate forecasting helps company manage its rental fleet dynamically by responding to changing market conditions. Challenges: Growing rental-car company losing money because of errors in manually prepared invoices Company had no way to foresee changes in rental volume by large clients Thin profit margins prohibited Diamond from bringing in expensive on-premise IT software. Solution: Chose NetSuite for fleet management over SAP, QuickBooks Using NetSuite for ERP, CRM and Ecommerce Next phase will automate Diamond’s repair and maintenance business. “ With NetSuite, analytical and reporting tools are available instantly, from any Internet-enabled terminal. ”

Retail Customers

Energy Matters Slashes Order to Cash 33% Using NetSuite OneWorld
Challenges Wanted to leverage the growing clean-energy market Fragmented software applications Customer questions on complex configuration or installation issues often required hour-long phone calls NetSuite Benefits Saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33% Website price updates now happen instantaneously Customer self-service enables sales to come in daily without requiring any employee contact, while reducing hour long service calls to 20 minutes. Overview Provider of clean energy Based in Melbourne, Australia Chose NetSuite OneWorld over Microsoft Dynamics Replaced MYOB and SugarCRM Results: Company saved $200,000 over buying on-premise software and servers, and is now doubling revenues yearly Average order-to-cash time has decreased by 33%, from 21 to14 days Website price updates now happen instantaneously as the central database is updated, compared to one or more weeks with the old software Typical hour-long customer phone calls have been reduced to an average of 20 minutes, thanks to website self-service features such as an automatic configurator Also thanks to customer self-service, sales typically totaling $10,000 to $15,000 come in each day without requiring any employee contact. Challenges: Energy Matters wanted to leverage the growing clean-energy market, but couldn't risk delivery or installation problems that might upset price-sensitive customers Fragmented software applications didn't allow timely updates to web pricing, so Energy Matters sometimes charged incorrectly for products Customer questions on complex configuration or installation issues often required hour-long phone calls with Energy Matters experts, wasting employees' time and trying customer patience. Solution: Energy Matters chose NetSuite OneWorld to replace MYOB and SugarCRM partly because the company wanted to eventually expand to the U.S. and other countries Company chose NetSuite over Microsoft Dynamics because NetSuite permits customization without requiring expensive consultants Energy Matters used web services to connect its existing website with NetSuite, and used NetSuite Ecommerce to build a new site to host online sales NetSuite Ecommerce automatically synchronizes pricing and sales information between the ecommerce website and the company's five branches in Australia, automatically updating inventory as needed A customer self-service portal lets customers and installers track shipping and installation progress, which builds customer confidence and reduces customer-support burdens on Energy Matters staff. “ NetSuite has enabled us to grow at a rate faster than we expected, from 20 people to more than 100 in just a few years. ”

NetSuite CRM Helps Guitar Center Grow Outside Sales Division
Challenges Manual handling of complex sales quotes Sales of equipment and services to recording studios and live venues require extended contract negotiations Quate system consisted of Excel spreadsheets NetSuite Benefits 3X growth in three years Increased sales efficiency helping company to achieve 12% annual growth rate in a difficult economy Improved pipeline efficiency has reduced quote time from 5 hours to 1 hour Pipeline analysis reports help sales representatives increase effectiveness Overview Provider and retailer of musical supplies Based in West Lake Village, CA Chose NetSuite CRM over Salesforce.com Replaced custom built software Results: In three years GC Pro has growth from 12 to 33 offices Increased sales efficiency helping company to achieve 8% annual growth rate in a difficult economy Improved pipeline efficiency has reduced quote-administration time for sales representatives from 5 hours per week to just 1 hour NetSuite pipeline analysis reports help sales representatives increase effectiveness by organizing day to meet with most important customers. Challenges: Manual handling of complex sales quotes was hindering growth of the business Sales of equipment and services to recording studios and live venues require extended contract negotiations Sales people had to regularly re-negotiate contracts because of customer changes or corrections to low-level details of original quotes Quotation system consisted of Excel spreadsheets pinned to bulletin boards Sales people had difficulty focusing on most promising prospects. Solution: GC Pro chose NetSuite CRM+ over three other competing products NetSuite integration let GC Pro build automated, four-stage quote pipeline NetSuite dashboards give GC Pro sales people and department managers visibility and analysis tools for maximizing pipeline efficiency Dashboards also let GC Pro create customized, role-specific dashboards for key managers of parent company. “ With NetSuite our salespeople can organize their workday, and we can deliver sales quotes that are impressively accurate. ”

Hallelujah Acres Increases Ecommerce Sales by 25% With NetSuite
Challenges Order fulfillment errors due to limited IT system Unreliable accounting, lack of reporting lead to lost revenues on shipping costs Wanted to maintain hard-won leadership position NetSuite Benefits Saved $500,000 over cost of on-premises installation Will save $50,000 annually in extra staff expenses vs. on-premise system Ecommerce sales increased by 25% in 6 months Real-time data for call center, marketing, Web, accounting, retail stores, IT, and CEO office Overview Provider of Christian health services Based in Shelby, NC Chose NetSuite for ERP, CRM, and Ecommerce Replaced ProfitCenter Software Results: Saved $500,000 over cost of comparable on-premises installation Will save $50,000 annually in extra staff expenses vs. on-premise system Within 6 months of go-live and internal revamping of company's website, ecommerce sales increased by 25%. Average employee training time reduced from 2-3 months to 2 weeks Faster sales-trend reports saving IT about 4 hours/month vs. previous system. Average backorder time dropped from 30 to 15 days. Challenges: Limitations of small-business IT software prevented proactive marketing and endangered customer loyalty through order-fulfillment errors. Unreliable accounting, lack of reporting lead to lost revenues on shipping costs Wanted to maintain hard-won leadership position by improving its abilities to engage customers through online seminars and other educational tools. Solution: Chose NetSuite for ERP, CRM, and Ecommerce, over 9 other competitors, including cloud-computing and on-premise software vendors Full-scale software changeover, in time for the Christmas rush, took just 4 months Partners have built NetSuite integrations for everything from the company's warehouse to point-of-sale software for the retail store Real-time data for call center, marketing, Web, accounting, retail store, IT, and CEO offices. “ NetSuite has helped us improve customer service and order fulfillment. Plus it is flexible enough for us to affordably customize it to fit the company's long-term needs. ”

ICF Drives IT Efficiency Using NetSuite
Challenges Needed robust solution for CRM and back-office finance Required a unique system to meet student and course needs Required a solution supporting educational and restaurant-grade supply needs NetSuite Benefits Significant cost savings over alternative solutions Avoided hiring dedicated IT personnel due to NetSuite cloud delivery Reduced IT overheard Overview Culinary school Based in Makati City, Philippines NetSuite Results: NetSuite represents significant cost savings over alternative solutions avoids hiring dedicated IT personnel due to NetSuite cloud delivery NetSuite's robust purchasing and inventory capabilities allow those tasks to be shared, avoiding additional hires No costly servers needed, reducing administrative overhead. Challenges: Newly launched culinary school needed robust solution for student registration and enrollment, billing, materials management office, inventory, customer relation management and back-office finance Enrollment cycle differs from FEU's and other college institutions, requiring unique solution to student and course needs Required a solution supporting educational and restaurant-grade supply needs Strong desire to minimize administrative hires, focusing more resources on student-facing education. Solution: NetSuite meets requirements of joint venture partners Pancake House Group and Far Eastern University Intuitive interface minimizes training time, allowing for rapid rollout and launch Supports student needs from enrollment through placement and alumni status Cloud-based, anywhere access frees administration staff from the campus. “ NetSuite meets all of the requirements for a school, and automates many of the processes we would normally have to perform manually. ”

Standardizing ERP at a Fraction of the Time and Cost of Oracle
Challenges Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential Too lengthy and costly to deploy Oracle worldwide NetSuite OneWorld Benefits Completed rollout to 10 stores in Vietnam took two months 265 stores subsequently rolled out in China Automating reporting, and enforce governance Real-time visibility across territories Overview Manila-based fast food company $800m revenue 32,000 employees 1,800 stores Strategic emphasis on rapid global expansion Oracle Financials at corporate Results: Cost-effective platform keeps Jollibee expansion within budget Online supply ordering cut store re-stocking costs, order time from 3 days to 1 Real-time visibility across territories optimizes operating, purchasing, and expansion decisions Multi-language support allows China accesses system in Chinese while management sees same info in English. Challenges: Robust growth potential threatened by fragmented, unreliable financial information Aggressive expansion goals made consolidated financials essential for operations and purchasing Adding licenses to the existing major-vendor ERP system run at Jollibee HQ too costly to undertake globally. Solution: Jollibee brought in NetSuite OneWorld, in order to run multiple subsidiaries and multiple currencies in one system Complete rollout to 10 stores in Vietnam took two months NetSuite secured China accreditation and localization to support growth in China 265 stores rolled out in China; more coming in U.S., other countries. “ NetSuite OneWorld gives us a way to deliver a standard platform across the organization in a timeframe and at a cost that supports our continued growth and development. ”

Knowledge Universe Gained Agility and Reduced Costs With NetSuite OneWorld
Challenges Needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive Needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries NetSuite Benefits Four month rollout to 6 subsidiaries Reduced ongoing systems costs by 70% Real-time consolidated view of performance across subsidiaries Overview Global education company Based in Singapore $2B+ annual revenue 40,000 employees 3,700 locations worldwide NetSuite OneWorld and SuiteCloud customization Replaced on premise ERP system Results: Reduced ongoing systems costs by 70% while gaining advanced multi-currency consolidation and increased organizational flexibility Two-tier ERP model gives headquarters greater visibility into diverse brands and operations across multiple continents, with while empowering subsidiaries with flexible local control and management Realized fast four-month initial rollout of NetSuite OneWorld across 6 subsidiaries in Asia Pacific Region NetSuite's user-friendly capabilities and self-service features drove rapid adoption among hundreds of users with simple training. Global education company gains agility and reduces costs by implementing NetSuite OneWorld for all business operations outside the US, while preserving its investment in Oracle for US operations with manual consolidation between NetSuite and Oracle, for an overall two-tier ERP deployment. Challenges: Knowledge Universe, a $2 billion plus global education company with 40,000 staff across 3,700 locations worldwide, needed a solution that could be rapidly deployed and scaled to existing and new subsidiaries to keep pace with growth The cost of implementing an on-premise ERP solution for subsidiaries and new acquisitions would be cost prohibitive in most cases for the company's rapid expansion plans Knowledge Universe needed flexibility and transparency into ERP, financial management, reporting and analysis in the company's subsidiaries. Solution: Knowledge Universe selected NetSuite OneWorld for ERP and financial management at its businesses outside the US, expanding to 6 brands and 5 currencies in the first iteration The company leverages NetSuite OneWorld's multi-company and multi-currency capabilities and uses the SuiteCloud platform to customize for each brand and market NetSuite OneWorld delivers a powerful cloud-based solution for all of Knowledge Universe's global operations except its legacy US operations use Oracle Financials, providing a real-time consolidated view of performance across distributed subsidiaries. “ We chose NetSuite OneWorld for its multi-entity consolidation functionality combined with the capability to tailor the system to meet the unique business requirements of each individual subsidiary. ”

NetSuite Helps Niner Bikes Grow and Save $100K Annually
Challenges Adding international channels meant complexity in bookkeeping, inventory management Wanted to attract quality employees by simplifying remote access Manual inventory management slowed order processing NetSuite Benefits Real-time sales pipeline visibility maximizes cash flow Saving $100,000 annually by eliminating additional bookkeepers Additional savings of $20,000 per year vs. conventional server-based VPN Overview Mountain bike retailer Based in North Hollywood, CA Chose NetSuite over Microsoft Great Plains, Salesforce.com, and Quickbooks Replaced Quickbooks and Excel Results: Operational efficiencies lead to growth even during economic recession Saving $100,000 annually by eliminating the need for additional bookkeepers Additional savings of $20,000 per year vs. conventional server-based VPN Real-time sales pipeline visibility helps maximize cash flow EDI link automates outsourced order—fulfillment process to speed growing numbers of product shipments. Challenges: High-end mountain-bike manufacturer needed to keep up with high growth potential Adding international dealer channels meant greater complexity in bookkeeping, inventory management Wanted to attract quality employees by simplifying remote access Manual inventory mgmt. slowed order processing, risked out-of-stock conditions. Solution: Chose NetSuite over Microsoft Dynamics-Great Plains, Salesforce.com, QuickBooks Enterprise, custom programming NetSuite partner B2BGateway integrated NetSuite’s EDI link with an outsource fulfillment center Using Web browsers and iPhone vs. costly VPN hookups for remote access Automated NetSuite inventory optimization predicts inventory needs based on information from remote suppliers and sales pipeline analysis. “ NetSuite is easy to use, but it also can take us to a $100,000,000 company without missing a beat. ”

NetSuite OneWorld Saved TCT Hundreds of Thousands on IT
Challenges Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount NetSuite Benefits Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half Majority of customizations now managed and implemented in-house, saving on consulting fees Overview Provider of tools used in the culinary profession Based in Sydney, Australia Chose NetSuite OneWorld over SAP BusinessOne Replaced Microsoft Great Plains Results: Saving over $100,000 in server hardware, plus ongoing IT headcount Cut accountant billable hours in half due to NetSuite analytics and reporting NetSuite OneWorld seamlessly supports consolidated international analytics and reporting Majority of customizations now managed and implemented in-house, saving on consulting fees. Challenges: Migration from startup software to Microsoft Dynamics GP failed after 12 months of significant investment Microsoft Dynamics GP provided virtually no usable reporting data Solving GP problems would require over $100,000 in hardware, plus additional IT headcount International business model required support for totally different sales models Chefs Toolbox sells through in-home parties in Australia and New Zealand, but retail distribution channels in US. Solution: Chose NetSuite OneWorld over SAP BusinessOne NetSuite integrates with vertical-specific, in-home sales support software Both in-home and retail distribution sales models effortlessly supported NetSuite's extensive reporting delivers clear view of international inventory levels NetSuite rollout complete in just six weeks. “ We quickly realized just how deep NetSuite's functionality is. NetSuite is powerful enough for us to enhance, refine, and grow with. ”

Tree of Life Overcomes Barriers to Growth With NetSuite
Challenges Maintaining a VPN across so many sites was both complex and time consuming Managing data across sites took time and risked data integrity Software upgrades was a logistic challenge No real-time information NetSuite Benefits Real-time data available across all stores and the head office Greater insights into the business performance Reduced hardware requirements and eliminated ongoing upgrades and maintenance Eliminated the need for provision and maintenance of individual VPNs Overview Provider of fair trade clothing and accessories Based in Camperdown, Australia NetSuite running across ERP and CRM 85 users Switched from Markinson Shopkeeper running across VPNs Results: Real-time information available across all stores and the head office Greater insights into the business performance Reduced hardware requirements and eliminated ongoing upgrades and maintenance Eliminated the need for provision and maintenance of individual VPNs Gained the ability to remotely deploy new POS sites Training for a new site takes minutes and can be performed remotely. Challenges: Maintaining a virtual private network (VPN) across so many sites was both complex and time consuming Managing the replication of data across sites took time and was a significant risk in terms of data integrity Rolling out software upgrades to 60 outlets spread nationwide was a significant logistic challenge No real-time information Head office lacked a way to centrally aggregate transactions from all branches Tree of Life needed a solution that would work in multiple time zones and with multiple currencies Solution: Switched from Microsoft SQL Server running Markinson Shopkeeper across individual VPNs Initial implementation included NetSuite financials, customer support, and CRM Subsequently expanded to utilize NetSuite for all its point-of-sale needs 85 users run the entire business using NetSuite “ Using NetSuite has allowed us to concentrate on what's important, secure in the knowledge that NetSuite has created a strong and reliable system. ”

BLUW Saves £50,000 Over On-Premise IT
Challenges Managing growth across 3 continents Managing multi-location inventory and supply chain Needed financial consolidation for vendor and products NetSuite OneWorld Benefits Saved £50,000+ over on premise software and servers Grew from £1.2 to £2.8M since switching to NetSuite Multi-currency capabilities facilitate financial consolidations Overview Provider of novelties and gifts Based in the London, UK Customer since 2007 NetSuite OneWorld Replaced QuickBooks Chose NetSuite OneWorld over SAP and Exchequer Results: Saved more than £50,000 over on-premise IT software and servers Company has grown from £1.2 to £2.8 million since switching to NetSuite NetSuite multi-currency capabilities facilitate financial consolidations. Challenges: Small company was trying to manage growth across 3 continents Needed to manage multi-location inventory, distribution chain Needed financial consolidation for complex vendor and product relationships. Solution: Chose NetSuite OneWorld over SAP, Exchequer, for financials, Ecommerce, CRM NetSuite partner First Hosted Ltd provided implementation support. “ We operate on three continents and our business is undergoing enormous growth. It would be impossible to predict future systems and infrastructure requirements for our business. With NetSuite OneWorld, we don't have to. ”

Feeney Competes and Diversifies in Tight Economy
Challenges Shrinking building materials margins as economy tightened Accurate competitive analysis to determine price changes Improve performance by increasing operational efficiency NetSuite Benefits Analytics help management make pricing adjustments based on accurate competitive analysis Set prices for thousands of SKUs in a day, compared to a week or more NetSuite reporting capabilities help managers track sales, order pipelines and inventory Overview Provider of industrial supplies Based in Oakland, CA Founded in 1948 Customer since 2003 Switched from QuickBooks & MBA Accounting Software to NetSuite Using NetSuite for ERP, Inventory, CRM, and Ecommerce Results: NetSuite analytics help management make pricing adjustments based on accurate competitive analysis Feeney can set prices for thousands of SKUs in a day, compared to a week or more without NetSuite NetSuite CRM's "win-loss" opportunity feature helps management closely track pricing impact on sales NetSuite reporting capabilities help managers track sales and order pipelines and manage inventory. Challenges: Margins on wire-rope, cabling, and related building materials were shrinking as economy tightened Feeney needed accurate competitive analysis to determine pricing changes in the face of tough competition Needed to improve business performance by increasing operational efficiency Wanted to create new business models to stay ahead of competition. Solution: Brought NetSuite into parent company to replace MBA, QuickBooks systems Automated ordering, inventory, picking, purchasing, and billing processes Subsequently added marketing, customer service, and Ecommerce applications Every employee — 50 in all — has a NetSuite dashboard Rolled out NetSuite to three subsidiaries Now turning on NetSuite Customer Support Center to facilitate move into sales to retailer market. “ NetSuite helps us be more competitive, more agile, and plan our future with precision. It gave us the tools to provide better customer service, and it gives our departments the information they need. ”

GameWear Cuts Waste and Streamlines Order Management with NetSuite
Challenges Poor integration between QuickBooks and webstore lead to duplicate effort and flawed order management Lack of visibility into order exceptions and stockouts impacted margins Difficult and labor-intensive raw materials tracking Benefits Automatically import and process orders improving shipment times and customer satisfaction eliminated 9 week material ordering delays Commission reporting cut from four hours to four minutes Overview Provider of fan sports apparel Based in Hoboken, NJ Founded in 2005 Customer since 2010 Switched from Quickbooks and PDGsoft to NetSuite Chose NetSuite over Microsoft Great Plains and Sage Mas 200/400 Running NetSuite across ERP, CRM, Ecommerce, Inventory, & Manufacturing Results: GameWear reclaiming seven hours per week on stockout research With NetSuite, GameWear automatically imports and processes orders on continuous cycle, improving shipment times and customer satisfaction Raw materials ordering delays as long as nine weeks eliminated with superior NetSuite inventory management Royalty and commission reporting cut from four hours to four minutes with NetSuite analysis Accounts receivable paid on average three weeks faster with NetSuite solution Challenges: Bulk of business is in B2B sales with 5,000 retailers, creating account management challenges Poor integration between QuickBooks and PVG Commerce led to duplicated effort and flawed order management Orders batch-processed only once per 24 hours, leading to unnecessary shipment delays Lack of visibility led to costly trans-Pacific research for minor order exceptions and stockouts, impairing margins Comparable on-premise systems with comprehensive inventory, ERP, CRM and Ecommerce capabilities looked too expensive Trans-Pacific raw materials tracking was extremely difficult and labor-intensive Solution: GameWear managing 3,500 unique items through NetSuite inventory solution NetSuite meets GameWear's complex requirements at an affordable price NetSuite automation simplifies formerly labor-intensive purchase order generation NetSuite integrates invoices and , speeding accounts receivable processes Integrated customer records make all customer contacts visible from single interface, improving relationship clarity “ Using the NetSuite Ecommerce platform is boosting sales, and gives us the opportunity to scale up our business-to-consumer operations. ”

GTT Running on NetSuite OneWorld with 2,000+ Customers in Just 60 Days
Challenges Needed scalable ERP system after 3M spinoff Unable to perform financial or sales analysis Growth limited by lack of visibility into new sales opportunities NetSuite OneWorld Benefits NetSuite provides a scalable, cost effective ERP system that allows GTT to continue rapid growth Even with 3 subsidiaries, GTT gets detailed, weekly financial and sales reports Dashboards provide instant inventory, backlog and pipeline visibility Overview Provider of transportation technology Based in St. Paul, MN Customer since 2008 NetSuite OneWorld Switched from SAP Running NetSuite in 2 months Deployed NetSuite across inventory, ERP, and CRM Results: NetSuite provides a scalable, cost effective ERP system that allows GTT to continue to grow rapidly Multi-currency support, scalable architecture simplify growing revenues in Canada, Europe, South America, and the Middle East Even with 3 subsidiaries, GTT gets detailed, weekly financial and sales reports Dashboards give instant visibility into inventory, backlogs, pipeline opportunities and data from contract manufacturers Challenges: Innovative traffic technology spinoff needed to deploy a scalable ERP system in short order Didn't have ability to perform financial or sales analysis Needed ability for contract manufacturers to execute transactions real-time in its ERP system Growth limited by lack of visibility into new sales opportunities; sales and financial reports were only monthly, and without critical detail Solution: Keystone Business Services, a NetSuite partner, helped GTT implement NetSuite OneWorld In just 60 days the NetSuite was running the new business with over 2,000 customers NetSuite OneWorld lets GTT run multiple subsidiaries in the U.S. and Canada to support both domestic and international growth “ In 60 days we had a complete, scalable ERP infrastructure, thanks to NetSuite, and we're now growing at a good pace. ”

Honeywell CPG Turns to NetSuite to Drive Sales and Service
Challenges Using SAP R/3, but lacked dedicated SFA, support, and Ecommerce Sales and service had limited visibility into order status and customer info had to query SAP R/3 NetSuite Benefits Integrated NetSuite Ecommerce and CRM with corporate SAP R/3 deployment Easy for Honeywell CPG channel customers to place orders, research products, and verify orders Reduced maintenance costs User friendly application for support staff Using SuiteCloud Connect for SAP Consumer Products Group Overview Division of Honeywell Running SAP R/3 for financials Running NetSuite in a hub and spoke model with SAP R/3 Real time integration

iConn Technologies Saved $100,000 with NetSuite
Challenges Exploit opportunities for international growth Needed cost effective, multi-language ERP solution Distributed workforce and partners needed remote access Benefits 25% greater functionality over SAP BusinessOne 120% growth without adding FTEs Saving $30K to $50K on VPN connections Dashboards provide real-time visibility into supply chains and sales pipeline Overview Manufacturer of electrical components Based in Lake Forest, CA NetSuite replaced QuickBooks and spreadsheets Chose NetSuite over SAP BusinessOne Deployed NetSuite across ERP, CRM, customer and partner portals Results: Saving $100,000 yearly, plus 25% greater functionality, over SAP BusinessOne Company has grown 120% without adding staff Saving $30,000 to $50,000 yearly it would have spent on VPN connections Instant access to international suppliers, difficult and costly with SAP BusinessOne, helps monitor change orders, other critical processes in real-time Customer/partner portals provide greater integration between strategic suppliers and international customers to minimize costs. Challenges: Self-funded design / engineered manufacturing solution provider startup wanted to exploit opportunities for international growth Needed full-range IT services, including ERP and multi-language accounting, but on limited budget Needed remote access for employees in the U.S., China, and Turkey; international customers and manufacturing partners. Solution: Chose NetSuite over SAP BusinessOne to get more functionality at lower cost Implemented ERP, CRM, customer and partner portals in less time than expected Executive dashboards give managers real-time visibility into complex supply chains, sales pipelines. “ SAP BusinessOne would have required us to triple staff, spend more, and we still wouldn't have the functionality and ease of use we're getting now. NetSuite puts you in the driver's seat, so you're not spending time figuring out the software. ”

Lightspeed Technologies Doubled Growth Since NetSuite Go-Live
Challenges Fragmented CRM and ERP slowed order processing Sales people couldn't track order status Combined software and spreadsheets caused data duplication, errors and inconsistencies Benefits NetSuite scalability supports Lightspeed’s rapid growth Significant drop in order processing and customer support handling times Anytime, anywhere access to distributed sales force Eliminated data duplication and extra data entry saving employees from additional administrative hours Overview Provider of classroom audio technology Based in Tualatin, OR Customer since 2005 NetSuite replaced Peachtree, FileMaker and Excel Running NetSuite in 3 months Deployed NetSuite across ERP, Inventory, and CRM. Results: Scalable to support Lightspeed growing over double its size since going live Average time to process an order and handle customer support inquiries has dropped significantly NetSuite's integrated system saves average employee multiple hours a week by eliminating data duplication and extra data entry System availability today is 100%, compared to frequent downtime with older systems. Challenges: Fragmented CRM and ERP systems slowed order processing Sales people couldn't track order status; difficult to close the loop with customers Combined software and spreadsheets caused data duplication, errors and inconsistencies Customer support had difficulty providing data to the sales team and customers. Solution: Replaced Peachtree, FileMaker, and Excel spreadsheets with NetSuite CRM and ERP software, including for groups, assemblies and bill-of-materials ERP was up and running in just three months NetSuite dashboards give Lightspeed user role-based access to order processing, customer behavior, and company operations. “ NetSuite gives us a single view of the customer. We’ve strengthened customer support and relations, and we've been able to speed up order processing while improving system availability at the same time. ”

Malcolite Cuts Order Processing Time from 3 Days to 40 Minutes with NetSuite
Challenges Cut cost of inventory, shipping, and logistics despite a growing list of 8,000 SKUs Expand business while helping customers save money in difficult economy Increase operational efficiency Benefits Saving 75K+ yearly on reduced staff, shipping and paper/toner Increased inventory turns by 66% with real-time carrying cost visibility Automated order processing saves hours per month Overview Manufacturer of light covers Based in Northbrook, IL Customer since 2008 NetSuite replaced QuickBooks, customer software and spreadsheets Chose NetSuite over Salesforce.com, and Infor Deployed NetSuite across ERP, Inventory, and CRM. Results: Saving $75,000+ yearly on reduced staffing, overnight shipping between locations, and paper/toner costs Now building complex lighting assemblies from multiple suppliers Custom-order pricing quotes reduced from 12 hours to 2 hours Cut order-processing time from 3 days to 40 minutes Automated order processing saving hours/mo for copying, faxing, etc. Real-time order visibility reduced carrying costs, increased inventory turns by 66% Won Progressive Manufacturing's PM100 Award for its innovative way of doing business with NetSuite. Challenges: Wanted to increase operational efficiency, extend benefits of efficiency to customers Cutting costs of inventory, shipping, and logistics, particularly challenging with a growing list of 8,000 product variations Wanted to expand business by helping customers save money in difficult economy. Solution: Chose NetSuite over Salesforce.com, Infor, and QuickBooks Moved more than 80 business processes to NetSuite Integrated AP/AR, implemented paperless processing across the 3 locations Sales force, order processing from leads and opportunity management, and shipping and fulfillment all automated Integrated customer service with NetSuite CRM Established new incentive program for telemarketers. “ NetSuite has helped our business improve customer service, eliminate paper and waste, and utilize advanced inventory management techniques to bring new products to market quickly. ”

Medalcraft Mint Adds Customers, Cuts Production Time with NetSuite
Challenges Grow customer base, make better use of its website Phone orders slowed processes and limited potential for higher-margin custom sales Complex drop-ship orders processed manually, slowing shipments to multiple customer locations NetSuite Benefits Added 25% new customers since NetSuite go-live Reduce sales staff 50% since automating order processing Assembling custom-order kits now takes just 20% of the time it took before NetSuite Overview Manufacturer of minted awards and gifts Based in Green Bay, WI Customer Since 2008 37 NetSuite users Replaced BPCS AS400 with NetSuite NetSuite runs ERP, CRM, eCommerce Results: Company has added approximately 25% new customers since bringing on NetSuite Automated order processing has helped company reduce sales staff by 50% Marketing blasts, impossible with old system, bring in new customers each month Assembling custom-order kits now takes just 20% of the time it took before NetSuite Producing complex drop-ship manifests now takes less than 20% of the time required with the manual system Challenges: Company wanted to grow its customer base, make better use of its website Company took custom orders by phone slowing process and limiting potential for higher-margin custom sales Company had to handle complex drop-ship orders manually, slowing shipments to multiple customer locations Solution: Replaced proprietary business software with NetSuite ERP, CRM, and Ecommerce NetSuite partner OZ Development integrated multi-carrier shipping automation software Company has used NetSuite's customer portal to build 26 customer centers and 11 product malls for customer self service Scripts in customer centers and malls post orders to Medalcraft's approvals database automatically NetSuite lets company prioritize shipping modes to benefit preferred customers “ NetSuite helps us across the board. The customer center helps us grow by taking a lot of the labor out of custom order-handling. Shipping automation lets us handle larger organizations that might want to ship products to 200 locations—much more easily. ”

NetSuite Helps Monobind Cut Order Fulfillment Times By 50%
Challenges Manage complex, integrated assembly and quality control processes amid increasing price competition Maintain fast order fulfillment despite fluctuating customer ordering patterns and expanding sales in 90-plus countries NetSuite Benefits 50% decrease in customer order fulfillment times No new IT staff despite continued growth Production planning time reduced from days to hours Complete order-to-source traceability on inventory lots Overview Manufacturer of healthcare tools Based in Lake Forest, CA Founded in 1978 NetSuite customer since 2007 NetSuite replaced QuickBooks, and Corezon ERP Results: Customer order fulfillment times have dropped more than 50%, from about two weeks to just 5 days with NetSuite Monobind continues steady growth without having to add new IT staff Production planning time has been reduced from days to hours The company is able to anticipate stock-outs instantly and begin production builds, rather than several hours with the previous system Warehouse productivity and purchasing efficiency have improved substantially with better inventory management and control. Production planning is now streamlined resulting in improved efficiency. With NetSuite, Monobind has been able to automate complete order-to-source traceability on inventory lots for the first time Challenges: Manage complex, vertically integrated assembly and quality control processes for manufacturing medical diagnostic kits amid increasing price competition Maintain fast order fulfillment in face of fluctuating customer ordering patterns and expanding sales in 90-plus countries Maximize product quality and meet ISO requirement by tracking final-product components back to their primary material sources Solution: Company chose NetSuite for its integrated applications and cloud architecture NetSuite partner Celigo helped integrate NetSuite to Monobind's proprietary source databases Monobind now uses NetSuite for capturing leads and sale-order tracking and fulfillment, Website marketing and sales, customer service, customer communications via a newsletter and self-service customer portal, accounting, purchasing, and inventory management “ NetSuite provides the critical tool to see our current sales demand, direct the orders through our seven-step assembly process, and ensure that they go out the door on time to give the best delivery performance possible. ”

Mountz Saved $100,000 Per Year Over On-Premise Systems
Challenges Couldn't keep up with growing demand for products Legacy IT software fragmented, costly, difficult to upgrade and customize Manual sales and inventory tracking caused lost sales, incomplete product shipments. NetSuite Benefits Saving more than $100K per year by eliminating custom development, server hardware Time to generate a complex purchase order has dropped from 4 hours to 30 minutes Automated order processing reduces errors by matching sales estimates with purchase orders Overview Manufacturer of torque tools Based in San Jose, CA NetSuite customer since 2004 NetSuite replaced Great Plains, Peachtree and Goldmine NetSuite deployed across ERP, CRM and Advanced Inventory Results: Mountz saving more than $100K per year by eliminating custom development, server hardware Time to generate a complex purchase order has dropped from 4 hours to 30 minutes Automated order processing reduces errors by matching sales estimates with purchase orders Challenges: Established manufacturer couldn't keep up with growing demand for products Legacy IT software fragmented, costly, difficult to upgrade and customize Manual sales and inventory tracking caused lost sales, incomplete product shipments Solution: Replaced Microsoft Great Plains, Peachtree online, Goldmine with NetSuite Automated processes such as sales force reporting, order creation, product allocation, and pick-list printing Able to downsize from 12 servers to 3 “ With NetSuite, sales people can manage their own accounts, manufacturing people can track work orders and inventory in real-time, and our CEO is now fully engaged with our information technology. ”

R.O. Arnold Turns to the Cloud to Support Growth while Reducing Costs
Challenges Management of three separate divisions, each in different locations Urgent need to replace single server set-up with limited licenses Distributed workforce needed system access NetSuite OneWorld Benefits OneWorld allows areas of the business to operate as individual entities Automated processes eliminated administrative burden and saved the equivalent of two employees Integrated and streamlined end-to-end processes, from point of sale through to delivery and invoicing Overview Manufacturer of fireplace, stone and bathroom fixtures Headquarters: South Yorkshire, UK Founded in 1923 Customer since 2009 NetSuite OneWorld replaced Bespoke product Results: OneWorld allows key areas of the business to operate as individual entities NetSuite gives each specific department within the business its own set of KPIs through real-time dashboards, which display appropriate information for each individual division and user Automated processes have eliminated administrative burden and saved the equivalent workload of at least two new employees NetSuite has enabled more integrated and streamlined end-to-end processes, from point of sale through to delivery and invoicing Challenges: Management of three separate divisions (trade, contract and retail), each in different locations, with specific departments and individual requirements An urgent need to replace single server set-up with limited licenses Employees are frequently out of the office, so required a solution for them to function productively on the move Solution: Replaced outdated, bespoke product with NetSuite OneWorld Web integration, automated reporting and back-up enable smoother business practices and better preparation for potential issues No longer have to invest in or maintain on-premise hardware or architecture other than ensuring internet connectivity Instant access to the system via any internet connection and the NetSuite iPhone application—especially important in driving productivity of mobile workers. “ We use NetSuite for absolutely everything and the productivity savings since switching have been huge. To achieve the same results without NetSuite would have meant hiring at least two new employees. ”

RedBuilt Switch from SAP in Just 86 Days; TCO Nearly $300,000 Lower
Challenges SAP inflexible and inappropriate for the custom demands of commercial clients like RedBuilt Needed enterprise ERP solution after RedBuilt became independent from corporate parent Weyerhaeuser Rapid ERP replacement required, as former corporate parent would terminate access to SAP in 6 NetSuite Benefits Avoiding $275,000 in annual salary costs for SAP and database administrator First-year costs with NetSuite are just half of what RedBuilt would spend to stay with SAP Transition from SAP to NetSuite completed in just 86 days Overview Manufacturer of Architectural Wood Products Based in Boise, ID Established in 1991 Switched to NetSuite from SAP NetSuite runs inventory planning, sales, marketing, reporting and analysis Results: Avoiding $275,000 in annual salary costs for SAP and database administrators First-year costs with NetSuite are just half of what company would spend to stay with SAP Employees maintained ease-of-use and continuity with the familiar NetSuite interface. Challenges: SAP inflexible and inappropriate for the custom demands of commercial clients; required manual overhead for change orders Needed own enterprise solution after RedBuilt, formerly the Commercial Division of Trus Joist, became independent from corporate parent Weyerhaeuser Rapid turnaround required, as former corporate parent would terminate access to SAP just 6 months after independence. Solution: Transition from SAP to NetSuite completed in just 86 days NetSuite managing all corporate office activity as well as production plants in four cities Customizable NetSuite solution supports rapid changes in work orders and materials Payroll and expenses easily transitioned from PeopleSoft Inventory management, sales, marketing, reporting, and analysis all handled in NetSuite Dashboards provide management with real-time insight. “ We share the vision NetSuite has that the cloud is the future of information systems. At just a fraction of the cost of keeping SAP, NetSuite provides us a solution that is much more flexible and dynamic. ”

Manufacturer Saves $300,000 Yearly Over On-premise CRM
Challenges Inability to track sales leads caused company to lose share of growing market Company unable to evaluate effectiveness of large global marketing expenditures Oracle E-business Suite costly, complex, unable to track new business leads NetSuite CRM Benefits New leads are proactively solicited within 3 days Real-time reporting lets managers identify most profitable customers, improve customer relationships 30-day deployment met critical deadline Overview Manufacturer of fire equipment Based in Riyadh, Kingdom of Saudi Arabia Established in 1983 NetSuite Replaced Oracle, Sage and Spreadsheets NetSuite CRM Results: Saving $300,000 yearly over the cost of extra infrastructure and staff that would be required for Oracle CRM New leads are proactively solicited within 3 days Real-time reporting lets SFFECO managers identify most profitable customers, improve customer relationships. Challenges: Inability to track sales leads caused company to lose share of growing market Company unable to evaluate effectiveness of large global marketing expenditures Oracle E-business Suite costly, complex, unable to track new business leads Inability to track and prioritize customer service requests Solution: Chose NetSuite CRM over Oracle E-Business Suite CRM and Salesforce.com Integrated NetSuite seamlessly with Oracle E-Business Suite Fast, 30-day deployment met critical deadline for important trade show “ NetSuite gives us the ability to track leads, evaluate the value of each lead, and find out which customers we should be pursuing to maximize profits. We couldn't do that before. ”

Saved $100,000 Annually on Programming Costs Alone
Challenges Company growth outpaced 25-year-old AS/400 system Cumbersome manual processes slowed customer shipments Larger customers were requesting automated order and payment methods NetSuite Benefits Web-based software strengthens Schaeffer's competitive advantage Customer shipping time improved from 2.5 days to 1 day, with more accuracy Use of EDI order entry grew from 30% to 70% of orders EFT payments grew from 2% to 15% of orders Overview Manufacturer of automotive oil Based in St. Louis, MO Founded in 1839 NetSuite Replaced AS/400 Chose NetSuite over SAP and Microsoft GP Running NetSuite across ERP, Order Management, Purchasing, Inventory, and CRM Results: Web-based software strengthens Schaeffer's competitive advantage Customer shipping time improved from 2.5 days to1 day, with more accuracy Use of EDI order entry grew from 30% to 70% of orders EFT payments grew from 2% to 15% of orders Yearly cost savings of $100,000 for programming and $14,000 for paper costs. Challenges: Company growth march to $100 million in sales outpaced its 25-year-old fragmented AS/400-based proprietary system Cumbersome manual processes slowed customer shipments Larger customers were requesting automated order and payment methods Faced with buying an expensive ERP system or a collection of applications Schaeffer would have to integrate. Solution: Chose NetSuite over SAP BusinessOne and Microsoft Dynamics GP Using NetSuite for accounting, order mgmt., purchasing, inventory, and CRM Entire order-to-shipment process integrated and automated, with help of OzLINK with NetSuite Easier to offer EDI and EFT because NetSuite automates the processes. “ We were becoming a big company, but we couldn't afford a big, integrated ERP system. With NetSuite our competitive advantage is strengthened. ”

Grew By 30% Without Adding Extra Staff
Challenges Startup wanted to leverage growing market for custom-built ambulances Complex quotation/approval slowed order processing Manual reporting of sales drained human resources, increasing margin of error. NetSuite CRM Benefits Company has grown by 30% without adding extra staff Automated order processing places new orders in seconds, compared to 2 days with old system Single repository and visibility for all customer information Overview Manufacturer of fire safety products Based in Dubai, United Arab Emirates NetSuite CRM Replaced Sage 500 Results: Company has grown by 30% without adding extra staff Automated order processing now places new orders in a few seconds, compared to 2 days with old system Customer visibility helps sales and marketing pinpoint most profitable trade shows, other promotions. Challenges: Startup wanted to leverage growing market for custom-built ambulances Complex quotation/approval process slowed order processing Manual reporting of sales drained human resources, increasing margin of error. Solution: Replaced Sage 50 and Microsoft Excel with NetSuite CRM NetSuite partner Navigant Solutions implemented NetSuite within 30 days Techniq now has single repository and visibility for all customer information and documents including contracts and pricing sheets. “ Turning quotes into sales was essential to our success, but quotes can get very complex. With NetSuite, we go from quote to approval to sale in a matter of seconds. ”

Startup Uses NetSuite toThrived Against Larger Competitors
Challenges Integrate Ecommerce with back-office accounting and inventory Needed IT infrastructure to scale as business grew Avoid cost prohibitive ERP NetSuite Benefits Doubled in size since implementing NetSuite at startup Remote and mobile access saves the company approximately £50,000 per year Automated front- and back-office processes let Tecni-Cable thrive against larger competitors Overview Manufacturer of wire rope and steel cable Based in Highbridge, Somerset, UK Chose NetSuite over Sage Running on NetSuite in 3 months Results: Tecni-Cable has doubled in size each year since implementing NetSuite at startup Remote and mobile access saves the company approximately £50,000 per year by letting staff work more efficiently Tecni-Cable is also saving £5,000 yearly over the cost of comparable on-premise business software Automated front- and back-office processes let Tecni-Cable thrive against larger competitors, with customers perceiving the company to be larger than it is NetSuite's saved-search capability helps customers navigate product catalogs easily, speeding sales and reducing search times Company has built three Web stores with NetSuite Ecommerce and is now planning a fourth Challenges: To support fast growth potential, startup wanted business software that would integrate Ecommerce and back-office accounting and inventory Company wanted an IT infrastructure that would scale as the business grew, but wouldn't be prohibitively expensive at startup Solution: Company chose NetSuite over Sage on-premise business software, and was up and running in just three months Company designed procedures around NetSuite best practices to maximize business-process efficiency NetSuite lets company maintain and customize two websites without hiring outside consultants “ NetSuite has been our system of choice since startup and will continue to be into the future. If we could have dreamt up a system that fitted all our requirements we would have created NetSuite. ”

NetSuite OneWorld Strengthens Links at Wireless Matrix
Challenges Growing customer base put strain on disconnected, manual processes Couldn't grow business without adding costly headcount Little integration or visibility across business groups NetSuite OneWorld Benefits Eliminated numerous cumbersome, manual processes Company continues growth without adding headcount Real-time visibility improves accountability, simplifies compliance management Overview Manufacturer of wireless products Based in Herndon, VA NetSuite OneWorld Replaced Salesforce.com, Made2Manage and Remedy Running NetSuite across ERP, SFA, Marketing, Manufacturing, Inventory and Customer Support Results: Eliminated numerous cumbersome, manual processes Company continues growth without adding IT headcount Real-time visibility improves accountability, simplifies Sarbanes-Oxley compliance management Faster RMA processing, other features strengthen customer relationships Customer portal has saved administrative time and served as competitive differentiator by letting customers manage their own accounts Reduced reliance on new hires contributing to rapidly growing customer base. Challenges: Growing customer base put strain on disconnected, manual processes Couldn't grow business without adding costly headcount Little integration or visibility between three related business groups Lack of accountability of manual processes made Sarbanes-Oxley compliance difficult. Solution: Using NetSuite OneWorld for ERP, sales automation, marketing, manufacturing, work orders and RMAs, inventory, and customer support NetSuite Professional Services and Training teams oversaw phased rollout All customer information now held in a single database. “ Before NetSuite, growing our subscriber base also meant increasing our operational expenditures. Now we can grow without increasing headcount, by leveraging the efficiencies of NetSuite. ”

Other Customers

Oakland Athletics Boost Ticket Marketing, Strengthen Sponsor Relations
Challenges Reliance on outdated software caused errors and wasted time processing and forecasting sales Lead tracking errors lead to poor ticket sales and lack of fresh data Management couldn’t track activities of sales reps NetSuite Benefits Greatly improved sales-lead tracking and management Improved targeted ticket packages due to better analytics Customizations allow the A’s to create new ticket varieties Automated reports provide visibility into sponsorship promotions Overview Professional baseball team Based in Oakland, CA Chose NetSuite CRM over Salesforce.com Have been the Oakland A’s since 1968 Results: The Athletics have greatly improved sales-lead tracking and management, while reducing the wasted time and the errors caused by the old method The A's are creating better-targeted ticket packages because analytics are delivering better information on customer buying habits and preferences NetSuite's customization capabilities make it easy for the A's to create new varieties of ticket bundles for closer customer targeting Automated sponsor lists have improved advertiser relations by including all relevant sponsors in each ballclub promotion Challenges: The company's reliance on outdated software was causing errors and wasted time in processing and forecasting ticket sales Ticket sales were suffering because of errors in lead tracking and a lack of fresh data for sales forecasting Sales management couldn't track the activities of sales representatives, so couldn't avoid embarrassment of multiple sales calls on the same customer Advertiser relationships were damaged by errors in radio and publication promotions that mistakenly excluded some key sponsors Solution: The A's chose NetSuite over Salesforce.com and other solutions largely because of NetSuite's efficiency and flexibility Automated NetSuite reports make it easy for the A's to see which specific sponsors should be included with ballclub promotions NetSuite is also being used to compile a database of fans' buying habits so the A's can develop even more effective marketing programs in the future “ NetSuite's top-tier service and scalability allow us to make changes that positively impact our performance, products and keep our business moving forward. ”

Transformed Critical Business Processes with NetSuite’s Cloud Software
Challenges Move all information into one single database Provide staff with remote access to data Needed a solution which required little on-site maintenance or management NetSuite Benefits Significant saving on hardware Data is backed up automatically by NetSuite, ensuring company information is secure Requires minimal on-site IT infrastructure and management, further reducing costs Overview Study Arboriculture Established in 1964 Based in Hampshire, UK NetSuite replaced Sage 50 and Microsoft Access Live on NetSuite in 3 months Results: Significant saving on hardware—the cost of hardware alone for equivalent on-premise solutions was equivalent to the first year's NetSuite license Integrating all data into one database has brought huge time savings and reduced the possibility of errors entering the system Enabled remote, real-time access into the system for all staff Data is backed up automatically by NetSuite, ensuring company information is secure Requires minimal on-site IT infrastructure and management, further reducing costs Launching new e-commerce and website functionality running on NetSuite, including online membership payments and forums. Challenges: Company wanted to move all its information into one single database Needed to provide staff with remote access to the system Wanted a solution which would require little ongoing on-site maintenance or management Solution: Replaced 17 separate databases running on Sage 50 and Microsoft Access with NetSuite NetSuite selected over Sage 50, Citrix and a VPN infrastructure Cloud-based system means staff can access from any location The initial configuration and launch was completed by NetSuite partner Computaccount within three months NetSuite also provides crucial website and e-commerce capabilities. “ With NetSuite, all of our data is 100% accurate, presented in real time and available at the click of a button. It’s made a huge difference to the way we work. ”

Customers Results with NetSuite Ecommerce

Results with NetSuite Ecommerce
Clickstop.com grew from 3 to 11 webstores in 18 months without adding additional staff. Saving $70K in IT costs and 20 hours/week with NetSuite. Inkjetsuperstore.com experienced 50% YOY growth, without having to hire dozens of additional employees. ESET’s ecommerce sales revenue increased 10X since adopting NetSuite. Went from 4K to 30K estore orders processed/month. Average page views +20%; Average time on site +50%; Bounced rate dropped by 40% and Conversion rate up by 50%

Customers Quotes

Customer Quotes: Manufacturing
“Having BOMs in NetSuite helps us figure out which parts and items we’ll need for sales opportunities and manage where these builds need to go. Because we can plan ahead, we can easily figure out when we want to commit Payment Orders for the different parts of process that we need to purchase: critical parts that would take 6 weeks to produce. From setting up inventory parts to assemblies down to SKUs, NetSuite Light Manufacturing allows us to efficiently manage our production” - Marc Masnik, CIO “By replacing our old system with NetSuite, we’ve gained efficiencies equivalent to six full time employees. NetSuite provides insight and control over our entire workflow, from parts procurement through assembly, shipping, delivery and customer follow-up.” Sonny Jelinek, CEO "NetSuite's platform has helped our business improve customer service, eliminate paper and waste, and utilize advanced inventory management techniques to bring new products to market quickly. We are not only saving money, but using our NetSuite system to help grow our sales.“ - Jason Howard, CEO

Customer Quotes: Wholesale and Distribution
“Choosing NetSuite has allowed us the needed business flexibility for our key backend processes around financials, inventory and CRM. This coupled with their platform allows us to integrate our e-commerce front end seamlessly.“ - Yugo Kanazawa, President “The NetSuite system was up and running for our new logistics division within an incredibly short amount of time, and it helped us close a significant amount of business when we needed it most – in December, our busiest month of the year,” - Geoffrey Smalling, CTO, Wine.com “With NetSuite we can adjust supply-chain or inventory-management priorities based on changes in customer orders, and we can give our customers real-time visibility into the status of their orders – all of these benefits reflect directly back to our differentiation, and to our bottom line success.” - Jad Daye, President, Alpha Comm Enterprises

Customer Quotes: vs Epicor
“The only regret with our cancelling of the Epicor system and our NetSuite selection and implementation is that we didn’t do it sooner.” Pete Teigen, CFO “Leveraging Epicor ERP, it was hard to create the custom forms, workflows, dashboards and reports that were crucial to running our business. With NetSuite we were able to build all of our necessary workflow and build a customized order management process across the web through sales fulfillment accounting, all inside NetSuite.” “With Epicor, remote access and upgrades were always big challenges; NetSuite’s cloud solution changed all that.” - Rob Forand, Dir of Administration

Customer Quotes: Implementation
“We found NetSuite’s implementation team to be much easier to work with and they took an active interest in helping NextLife get up and running.” Pete Teigen, CFO “We signed our contract with NetSuite the 1st week of March and we went live July 1st. It was a very quick implementation made possible by the easy data integration tools. We were also impressed with how easy the online user training was. The training was more effective with our employees because it was done with a web browser which everyone is familiar with.” David Brault, CFO

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