1. Open Enrollment Meetings July 1, 2012 Goodwill Industries

2. Todays Agenda Changes in Medical Plan Being a Good Consumer Using the UHC Benefits Reminder: Health Advocate Enrollment Procedures/ID Cards

3. Effective July 1, 2012 There will be no change in carriers. You will now have a choice between two plans! The current plan design will remain in place but there will be an increase in the employee contribution. Changes in the Health Plan

4. Health care costs continue to rise New technology, drug development Poor lifestyle habits and behaviors Inability for consumers to recognize the difference in quality & cost Choice of options allow you to decide where to spend your money – paycheck or doctors office Plans both encourage employees/dependents to continue to utilize preventative services and fill prescriptions Why The Changes?

5. Insurance Terminology Annual Deductible The amount you must pay for certain covered health services in a calendar year before the plan will begin paying for major medical benefits in that calendar year. Coinsurance The amount or percentage the plan (UHC) pays and you pay after the deductible is met. Maximum Out-of-Pocket The maximum amount of Annual Deductible and Coinsurance you pay every calendar year. Once you reach the Out-of-Pocket maximum, benefits are payable at 100% of Eligible Expenses during the rest of that calendar year. NOTE: These do not include benefits that are subject to copays.

6. Current Plan – Option 1 In NetworkOut of Network Annual Deductible Individual$1,500$5,000 Family$3,000$10,000 CoInsurance80%60% Maximum Out-of-Pocket Individual$4,000$10,000 Family$8,000$20,000 Preventive CareCovered at 100%60% after Deductible Dependent CoverageUp to age 26. NOTE: The Out-of-Pocket Maximum INCLUDES the Annual Deductible. Copayments do not accumulate to the Deductible or Maximum Out-of Pocket.

7. Current Plan – Option 1 Plan Design The plan design – deductible, coinsurance, out of pocket expenses – remains the same. Certificate of Coverage through UHC While the essential benefits of the plan stay the same, there are a few changes including increased requirements for precertification of procedures. Be sure to read the handout for more details. Employee Contribution The employee contribution for this plan will increase. An alternative plan design is available at the current employee contribution.

8. New Plan (Navigate) – Option 2 In NetworkOut of Network Annual Deductible Individual$2,000N/A Family$4,000N/A CoInsurance80%-- Maximum Out-of-Pocket Individual$4,000N/A Family$8,000N/A Preventive CareCovered at 100%60% after Deductible Emergency CoverageIn-Network Deductible / Coinsurance Dependent CoverageUp to age 26. NOTE: The Out-of-Pocket Maximum INCLUDES the Annual Deductible. Copayments do not accumulate to the Deductible or Maximum Out-of Pocket.

9. Both Plans – Employee Cost Single per month Family per month PPO$112.64$292.84 HMO$104.18$270.80

10. Introducing the UnitedHealthcare Navigate SM Plan Cover area with cropped image. Do not overlap blue bar. Completely cover gray area.

11. UnitedHealthcare Navigate SM Plan Connects you to a primary care physician (PCP) that you can trust who will provide and manage most of your care The Navigate Plan Stresses delivery of quality care Coordinates care across specialists, hospitals and other health care providers Helps to improve the overall health care experience Helps set a path to better health outcomes

12. 12 UnitedHealthcare Navigate SM Plan You must select a primary care physician (PCP) near where you live. Network coverage only (unless emergency) Referrals are required to see network specialists Not receiving the right care can result in: Unnecessary procedures Duplication of services Needed care not being recognized Poor quality and outcomes Patient confusion and frustration

13. Selecting a Primary Care Physician Search by clicking on the plan link.

14. The Primary Care Physician 14 Once you select a PCP, he or she will: Provide your preventive care and routine care for most illnesses & injuries Coordinate all of your care, from staying healthy to managing serious and chronic conditions Refer you to other network physicians and specialists as needed The following physicians can be selected as a PCP: General Practitioners Family Practitioners Internists Pediatricians Your PCP will be your guide to the right treatment, the right specialist, at the right time.

15. 15 Selecting a Primary Care Physician You must select a PCP Each family member may select a different PCP in your area If you do not select a PCP, UnitedHealthcare will assign one Navigate health plan ID cards will include the name of your PCP You can request to change your PCP after you enroll. This process could take up to 6 weeks. Health plan ID cards will include name of your PCP

16. Selecting a Primary Care Physician 16 If you want to change your PCP Call Customer Care or log in to myuhc.com® Must submit change request by the 15th of the month to have new PCP by the 1st of the next month (e.g., submitted June 15 th, effective July 1st) If submitted on the 16th (or after), change wont occur until the following month (e.g., submitted June 16 th, effective August 1st) New health plan ID cards will be issued whenever there is a PCP change Retroactive changes will not be permitted June 2011 July 2011 August 2011

17. Your PCP evaluates you. 17 Obtaining Referrals Youre not feeling well. You make an appointment with your PCP You make an appointment with your PCP 1. Your PCP asks questions to try to understand what may be causing the illness. If necessary, your physician will order some tests. 2. Based on the evaluation, your PCP may: Provide a treatment plan and/or prescribe medications 3. OR Refer you to a network specialist

18. 18 Obtaining Referrals Navigate members must receive referrals before seeing another network primary care physician or specialist Referrals are not needed for emergency care even if received at a non-network hospital Referrals are NOT REQUIRED for services from network: OB/GYNs and Chiropractors Behavioral health and substance abuse disorder clinicians Optometrist/ophthalmologist for refractive exams Urgent and convenience care centers

19. Good Consumers of Health Care Dollars Saving money starts with communication….. Make sure you at least have a Primary Care Physician. Ask questions and be in control of your care. Create a healthcare journal – track your own condition as well as your treatments and concerns.

20. Good Consumers of Health Care Dollars Use your insurance plans resources. Register on www.myuhc.com.www.myuhc.com Know how to read your Explanation of Benefits. Use the Treatment Cost Estimator to determine and plan for the costs of your treatment. Remember, your health care involves both your coverage as well as your treatment.

21. Good Consumers of Health Care Dollars Take charge! Its your health and money! Use the Care24 services to help deciding on place of service (ER vs Urgent Care). Find out if generics are available and if they qualify for the pill-splitting program. Do your homework – find the Premium Designated physicians and facilities for your diagnosis.

22. Using the UHC Benefits Register for MyUHC website Once you receive your UHC ID Card Visit www.myuhc.comwww.myuhc.com Select REGISTER NOW Type in the requested information Get started!

23. Using the UHC Benefits - MyUHC.com - Find a Doctor – send to cell phone - Find a Hospital - Look up Claims - Improve Health - Order Prescriptions online - Replace ID card - Enhanced Personal Health Record - Embrace Wellness - Check Benefits - Treatment Cost Estimator - And Much More! 71 percent of all eligible users access myuhc.com for claim/benefit information

24. Using the UHC Benefits - Care24 Services Seven days a week – 24 hours a day Toll-free number (1-888-887-4114) Access to registered nurses – assistance with place of service decisions

26. Health Advocate Offers a Personalized and Comprehensive Service Find qualified doctors, dentist, hospitals, other healthcare providers anywhere in the country Expedite appointments including hard-to-reach specialists; arranges for specialized treatments and tests Help resolve insurance claims; negotiates billing/payment arrangements Assist with eldercare such as finding adult daycare, assisted living and other related issues facing parents, parents- in-law Obtain unbiased health information about complex medical conditions to help make informed decisions Work with insurance companies to obtain appropriate approvals for needed services Answer general questions about test results, treatments and medication prescribed by the physician Assist in the transfer of medical records, x-rays and lab results Locate and research the newest treatments for a medical condition Assist with finding qualified wellness programs, providers and services

27. Consumer / Member Health Plan MDs/Hospitals Wellness Programs Disease Management Claim Appeals Health Advocate PBM or EAP Communication Resolution = happy member Health Advocate Connects Member Community & Government Programs

28. Healthcare Cost Estimator Pre-service pricing tool Integrated into Health Advocates work-flow Largest source of private sector claims data – MedStat Database of over 69 million member records

29. Privacy and Confidentiality Protection We protect your privacy Your healthcare information is kept strictly confidential We fully comply with the federal HIPAA law Medical Authorization Form

30. Employee Testimonials I used it and it was great! My daughter seen an out-of network provider and I called Health Advocate to assist with the billing. The clinic worked with them and ended up writing off half of the bill. Ive used Health Advocate 2 or 3 times already. Ive used them to help interpret why a service either isnt covered or isnt covered fully and to help decipher the multiple bills that are sent sometimes when you have hospital services (i.e. hospital, doctor, anesthesiologist…they all get their own bill!) I had a question about coverage for my sons allergy shots. I contacted Health Advocate & the question was answered right away from the source itself (United Health Care). No long waits and I dealt only with customer service representatives (not automated computer-generated messages). I will definitely contact them again.

31. How to Reach Health Advocate Telephone: 1-866-695-8622 (toll-free) Email:answers@HealthAdvocate.com Website: www.HealthAdvocate.comwww.HealthAdvocate.com Open: Monday – Friday 8am and 9pm Eastern Time After hours: Health Advocate can be accessed 24/7. After hours and during weekends, on-call staff is always available for assistance with issues that need to be addressed during non business work hours.

32. Enrollment Reminders Open Enrollment: May 16 th -May 30 th PLEASE NOTE: This election will only be from 7/1/12 – 12/31/12. Goodwill is in the process of aligning the medical renewal with the benefit plan, dental renewal, and Flexible Spending enrollment. Another opportunity to elect a medical plan will be available in November for January 1 st.

33. Enrollment Reminders If you are not making any changes to your current medical plan, you dont need to complete an application. If you need to make any changes (new enrollment/add/move to HMO/cancel coverage) you will need to complete an enrollment form. Enrollment Forms Due: May 30 th to Amanda Dumke – Mission Support Center.

34. THANK YOU!