1. Vogin Voorjaar 2010

2. asset overhead CFO CEO SLA Targets & Measurements Management report Ambitions and Performance Figure 1. The choice of being a asset or an overhead has important implications.

3. Intellectual Capital Intellectual Capital Structural Capital Structural Capital Human Capital Human Capital Thinking capital Can not be owned Leaves the company every evening Non-thinking capital Can be owned What remains when employees go home $$ Intellectual capital transfer knowledge into structured information transfer skills into processes 80% 20% Can we get / do we lose the best people? Informationland

4. Intellectual Capital Intellectual Capital Structural Capital Structural Capital Human Capital Human Capital Thinking capital Can not be owned Leaves the company every evening Non-thinking capital Can be owned What remains when employees go home $$ Can we get / do we lose the best people? transfer knowledge into structured information transfer skills into processes 60% 40% Intellectual capital Informationland

5. X X Processes of KM (Nonaka & Takeuchi) Informationland

6. Accessibility of knowledge and information Data Information Insights (learned lessons) Knowledge IntegratedAppliedStand- aloneDistributed Informationland

7. Accessibility of knowledge and information Data Information Insights (learned lessons) Knowledge IntegratedAppliedStand- aloneDistributed Informationland

8. Current Vision Competitor SO Winning Experience Industry Expertise K. in people’s heads Tech. Expertise SO Expertise/ Perform Directory CV’s Financial Performance Forecasts Insider/ Cogitas NWT’s Galaxy/Intra Kick-offs K - Editors Network Questions Competitor Analysis New Galaxy E- Business Card Combining CG and Gemini Yellow Pages Project Profiles Virtual Office Project Statistics/ performance Leveraged Profiles Case Study Toolkit Reference Library Common Search Platform Data (Raw, Implicit) Information (Combined, Organised, Interpreted) Intelligence (Explicit, Externalised Insights ) Knowledge (Internalised, Learned, Tacit) Stand-alone (Personal/Small Groups) Distributed (Shared & Communicated) Integrated (Business Process & Org’n) Applied (Benefits Measured & Valued) Informationland

9. Mapping of knowledge and information environment of knowledge workers R Informationland

10. Mapping of knowledge and information environment of knowledge workers R Informationland

12. 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 0,0 1,0 2,0 3,0 4,0 5,0 Informatieland

13. International / cross - cultural mapping Informationland