1. www.absyz.com Salesforce Service Cloud Services www.absyz.com

2. Overview of ABSYZ Salesforce Platinum Consulting Partner Achieved FY 2019 and over 300+ Projects executed Successfully 4.9/5 Customer Satisfaction Score Total Resource Strength: 450+ 750+ Salesforce Certifications 30+ Architects 70% Yearly Growth Appraised to CMMI Level 3 Salesforce Consulting Complete Feasibility Studies Access to Salesforce Architects/Experts Salesforce Implementation Fixed Scope Projects Time & Material Projects Staff Augmentation Certified Resources Dedicated Team of Developers Center Of Excellence Access to Technical Architects Niche Projects with Multiple Tech Stacks Robust Quality Assurance Manual and Automation Testing Strict Quality Governance and Adherence www.absyz.com

3. The ABSYZ Story 200+ Successful Projects Delivered Acquired by Youngsoft Inc. 100 + Happy Clients Platinum Consulting Partner for Salesforce ABSYZ Family Grows to 20+ Consultants ABSYZ Founded in a 2 BHK Apartment in Hyderabad Suburbs 350+ Employees & Growing Times Business Award 400+ Employees + ET Award CMMI Level 3 & GPTW Award 2011 2015 2018 2019 2020 2021 2022 2023 2024

4. www.absyz.com Salesforce Service Cloud Solutions for Customer Service Excellence. 360-degree customer view Omnichannel support Case management SLA Management Entitlements Email-to-Case management Self-service portals Salesforce Field Service

5. www.absyz.com Salesforce Advisory & Consulting Trusted Center of Excellence Making solution and technology recommendations to align with customer’s business roadmap Salesforce Implementation Services Higher Return on your Salesforce Investment Two types of contracts – Fixed Bid- where the efforts, scope, and the team structure are quoted and agreed upon upfront. The scope is also fixed TNM- Built on time & material execution mode where the volume of work is taken on the requirements with a high-level view of the initial scope Managed Support Services Enhance, Innovate, See Results & Repeat System maintenance, new enhancements supporting existing system Staffing/Staff Augmentation Find People that are Accountable and Build Scalable Solution We deploy a team of consultants and developers to help the clients scale upon their delivery team Our Services

6. www.absyz.com Capabilities and Tracks Target setting KPI calculation Data visualization through Reports and Dashboards Customizable sales automation Mobile app integration for sales rep Customer service portal SSO integration Multilingual customer service portal Live agent service Service Cloud SSO implementation for seamless navigation across system Gamification for users Integration with cloud content management tools like BOX Live agent for real time chat support Storefront Site setup using SiteGenesis Storefront Site setup using SFRA Cartridges, Catalogs, Categories, Products, Pricebooks and other base setups Multiple Signatures on Service Reports Multi-Day Support for Schedules Map Polygons for bulk actions to hit multiple Service Appointments at once Enhanced product search Display Planned & Actual Travel Routes REST / SOAP / OAuth Sites and Integration Batch Processing Repository Management Lead Scoring & Grading Automate Drip Marketing Campaign Customized landing pages Customer journey builder Pardot & Marketing Cloud Social studio implementation Dynamic content creation Campaign ROI, Performance tracking Sales Cloud Integration with different data sources Data Manipulation Data Visualization AI-augmented Prediction, Forecasting & Insights using Recipes Einstein Analytics Community Cloud Commerce Cloud Field Service Lightning Integrations

7. www.absyz.com SALESFORCE CORE CLOUDS: SALES: SERVICE, COMMUNITIES, CPQ, COMMERCE and MARKETING Quick Stats: ABSYZ Resources INDUSTRY CLOUDS: MFG, RETAIL, FINANCE, HLS, EDU MULESOFT/DELL BOOMI/TALEND QUALITY ASSURANCE RELEASEMANAGER/SCR UM/PMO Developers (2-6 Years Exp) 250+ 25+ 10+ 20+ NA Consultants (6+ Years Exp) 50+ 8+ 5+ 10+ Ba/Functional/Pm (4+ Years Exp) 20+ 5+ 10+ 5+ Architects (10+ Years Exp) 10+ 2+ 7+ 2+ 1+ MfgRetailFin ServHCLS [

8. www.absyz.com Certifications 745+ Salesforce Certifications 25+ Digital Certifications 10+ ServiceMax Certifications Salesforce Certifications 36% 2%2% 2%2% 4% 17% 12% 10% 17%

9. www.absyz.com Low Cost and High Efficiency Blended Offshore Model Allocation Certified and Experienced Salesforce Resources for Projects Ramp up in Record Time with Certified Resources Complete Coverage on Change Management and Sla’s Quick Deployment Time Agile and Nimble Team Structure 1 2 3 4 5 6 ABSYZ Differentiators

10. www.absyz.com Our Clients

11. www.absyz.com Our Reach ABSYZ HQ: Wixom, Michigan, USA Other Branches: Hyderabad, Bangalore (India), Dubai (UAE), Toronto (Canada), San Francisco (USA) www.absyz.com

12. marketing@absyz.com +1.415.364.8055 +91 79979 66174 www.absyz.com Thank you! INDIA HYDERABAD 6th Floor, S S Tech park PSR Towers, Gachibowli, Hyderabad, Telangana-32 +91-7997966174 BANGALORE 2nd Floor, 91Springboard, Padmavathi Complex, 80 Feet Rd, Koramangala 8th Block, Bengaluru, Karnataka-560095 M: +91 8886332345 USA MICHIGAN 49197 Wixom Tech Dr, Wixom, MI – 48393 M: +1.415.364.8055 UAE DUBAI ABSYZ SOFTWARE CONSULTING DMCC Unit No: 3407 DMCC Business Centre Level No 1 Jewellery & Gemplex 3 Dubai, United Arab Emirates www.absyz.com