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TTSS CRU SERVICE – 23rd 24th May 2022
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Agenda
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Cont. Branch Presentation Budget against Last year Actuals
Action Plan on Takata Completion How you managing WIP Tonga Service Samoa Service America Samoa Service
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Capacity Daily Monitoring Technicians Clocking - 3913 Option 1
Technician Productivity Report Monthly Sales Target Report ( SA/ Techs )
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Technician Productivity
SERVICE C/Eff Efficiency Productivity April May June July August September October November December January February March 119% 127% 93% 0%
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Advisor Performance SA # Service Advisor Name Sales Jan-23 Feb-23
Mar-23 Apr-22 May-22 01/06/202 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 3095 FINAU FILIMOE'ATU Total Labour Sales Total Sublet Sales 165.00 Total POL Total Misc 977.44 Grand Total Sales Target 23000 21000 28000 25000 Sales % 0.0% 46.4% Total RO 56 Total Budgeted RO 139 129 161 130 140 150 Total Variance % 0% 43%
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WIP Analysis
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WIP Analysis S - SERVICE A88139 14/10/2021
The Church of Jesus Christ of Later Day Saints 197 39640 TO317-10 GDH322R-EDFDY-3B: HIGH ROOF 16-SEATER 2.8LTR TD MANUAL 922.25 Stephany Petelo CHARGE AWAITING PARTS C BOP 100%, eta 3/6/2022 A88406 12/11/2021 168 31515 TO288-20 TRH223R-LETDKQ-MA: 2.7 LTR PETROL 5-SP S/LONG H/ROOF - MID 54 Q9146 BOPA - WIP A88650 06/12/2021 Vision Car Rental Ltd 144 R-2204 TO302-07 NSP150R-BEXRK-2B: YARIS SEDAN 1.3LTR PETROL 65 Christine Lemalu A88711 13/12/2021 SAKALAFAI Contractors 137 3613 USED IMPORT LAND CRUISER 400 CHEQUE A88915 07/01/2022 112 31237 TO287-16 113 A88969 13/01/2022 106 R-1847 TO284-04 Q9305 A89127 07/02/2022 Ropati & Misileti Satuala 81 36364 TO302-23 HZJ79R-DKMRS-2C: 4.2L D 5-SP MAN D-CAB W A89161 10/02/2022 KARLA VITO 78 35586 TO300-02 A89185 14/02/2022 FALEFUSI ETEUATI 74 OBM YA E40XMHX: ULTRA LONG SHAFT 80 BEING WORKED ON WIP A89234 18/02/2022 BETHAM AND CO BDO 70 4166 DA A DAIHATSU TERIOS Q9435 BOP 100%, eta tbc A89389 07/03/2022 MINISTRY FOR REVENUE 53 DEP PM TO265-08 KDJ150R-GKAEY-2B: 3.0L D 5-SP AUTO WAGON - MID 130 AWAITING APPROVAL WAPP to replace rear brakes & disc rotors A89415 08/03/2022 DR TUITAMA 52 365 TOYOTA LANDR CRUISER CASH A89505 15/03/2022 45 YA 110 INVOICED WPAY A89506 UNREG YA 60 A89585 19/04/2022 ANDREW LAUFISO 10 33324 TO289-01 GUN125R-DTFLH-L7: 2.5L TD 4X4 D-CAB BASE+AC JUANITA ALE Warranty approval in process (alternator) A89632 23/04/2022 SEIULI ELISALA LEAVAI 6 13800 TOYOTA VANGUARD 395 A89661 26/04/2022 ELIZABETH EVANS 3 31978 TOYOTA NOAH 249.5 OUT FOR SUBLET WIP (key cutting in process by Parts team)
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Department Performance Analysis
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Quote Win Rate Advisor Name Quote Count Convert Count % Converted
Total Quote Hours Heniara 10 8 80 53.5 AILA PAOPAO 16 50 237 Harris Faaofo 171 119 69.59 635 Tuítuí Ieremia 157 114 72.61 312 Maryanne Collins 121 97 80.17 748.6 1 100 3 Iaeli Faifili 120 118 98.33 231 Branch Quote Count Convert Count % Converted Total Quote Hours RO Hours % Hours Converted Quote Price RO Price PAG-S61 475 346 72.84 1986.1 800.18 40.29 95.84 TAF-S62 121 119 98.35 234 202.06 86.35 12110 180.05
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Service Appointment Analysis
APPOINTMENTS ANALYSIS FOR PAG-PAGO PAGO (STORE61) FOR THE PERIOD 02 FEB 2022 TO 28 FEB 2022 [NOTE THAT INTERNAL ROS ARE EXCLUDED MMYY DEPT DEPT/TEAM NAME ADVISORNAME #ROS #APPT #WINS %APPT %WINS TOT % %NON JOBS SCHED SCHED PANEL AILA PAOPAO 4 100.0 0.0 Harris Faaofo 1 Heniara Maryanne Collins 5 **TOTAL 11 SERVICE 14 14.3 85.7 41 56.1 43.9 33 10 Tuítuí Ieremia 60.0 40.0 103 27.2 72.8 114 24.6 75.4
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Service Promotion SAM Schedule additional Service Promotional Activities to support the increase (below shows examples - pls add) 1. Lube Service 4 X times per year ?? (each quarter) 2. Vehicle detail 2 x per year 3. Transmission service 2 x per year 4. Major service x 5. Coolant flush ,etc. Schedule additional Service Promotional Activities to support the increase. 1. Lube Service 4 X times per year ?? (each quarter) 2. Vehicle detail 2 x per year 3. Transmission service 2 x per year 4. Major service x 5. Coolant flush ,etc PLAN Activity Continue Special Lube Promo 34 Customers Achieved YES/ NO COMPLETE (34)
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Campaign Verification Criteria 8K2M-864 2001-2004 TACOMA
3KB TACOMA 17SMD TACOMA 4KET TUNDRA/SEQUOIA 19SMD TACOMA Total Frame/Assorted Parts 1) Total no. of affected VIN (From TSIN) 291 238 137 51 440 1157 FINAL CSC VIN LIST 162 125 915 Verification Steps 2) #.of Invalid VIN in DMS (Customer data not existed) 2 3) #.of valid VIN in DMS (Customer data is existed) 49 913 4) Customer not verified by Phone yet 5 3 227 235 5) Customer verified by Phone (3)-(4) 132 46 202 667 6) No contactable Customer 7) Contactable Customer (5)-(6) 213 678 8) Total #. of VIN completed SSC 8 114 121 30 511 9) Total #. of VIN waiting for service 154 11 16 203 FY20Frame completed/ TARGET 180 39 Parts Current Available Parts Stock (Frame) in your warehouse in Qty 1 12 13 Parts on order to PAC / TMC 48 50 Parts stock ratio against No. of Contactable Customers 0% 1% 6% 2% KPI Potential Completion rate in % ( 7/1 ) 56% 53% 96% 90% 48% 59% CSC completed VIN rate on Contactable Customer in % ( 8/7 ) 5% 91% 92% 65% 112% 75% Overall CSC completion rate on total affected VIN in % ( 8/1 ) 3% 88% 54% 44% Completion target Overall Completion due date Vs. total no. of affected VIN for FY %
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Takata Campaign
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Campaign Total # VIN Affected Total # VIN completed
Total # VIN Affected Total # VIN completed VIN # Parts on Order by RO # of customer yet to contact # of vehicles Lost (no Contact) Expiration date 18SMD-121 (Brake Booster 18 17 1 The warranty period for this recall is unlimited. 17SMD-060(Tacoma Crankshaft Sensor ) 7 6 17SMD-051 (Tacoma Rear Diff) 145 63 82 17SMD-093 Tacoma Air Pump 15 8 18SMD-052 Ac Blower Motor Tacoma 81 59 5 16 17SMD-005 Rear Bumper Reinforcement 22 9 13 20SMD-006 Front Suspension RAV4 4 2 16OSD-062 Rear Suspension Lower Arm 2006 112 77 35 20SMD-004 Fuel Pump -Tacoma Tundra Sequoia FJ Cruiser 126 10 100 21SMD-048 Highlander Low Fuel light 21SMD-024 Tacoma Centre High Mount stop Light ( ) 323 322 4KET-283 Seat Track for Yaris 128 32 96 19SMD-001 Prec Collision Tacoma/Tundra 107 3 20SMD-080 Battery Inspection RAV4 118 36 21SMD-114 Power Steering Gear Assy Tundra & Sequoia 310
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Customer Retention CY2022
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Customer Retention CY2022
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General Discussion
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Thank You
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