1. TTSS CRU
SERVICE – 23rd 24th May 2022

2. Agenda

3. Cont. Branch Presentation Budget against Last year Actuals
Action Plan on Takata Completion
How you managing WIP
Tonga Service
Samoa Service
America Samoa Service

4. Capacity Daily Monitoring Technicians Clocking - 3913 Option 1
Technician Productivity Report
Monthly
Sales Target Report ( SA/ Techs )

5. Technician Productivity
SERVICE
C/Eff
Efficiency
Productivity
April
May
June
July
August
September
October
November
December
January
February
March
119%
127%
93% 0%

6. Advisor Performance SA # Service Advisor Name Sales Jan-23 Feb-23
Mar-23
Apr-22
May-22
01/06/202
Jul-22
Aug-22
Sep-22
Oct-22
Nov-22
Dec-22
3095
FINAU FILIMOE'ATU
Total Labour Sales
Total Sublet Sales
165.00
Total POL
Total Misc
977.44
Grand Total
Sales Target
23000
21000
28000
25000
Sales %
0.0%
46.4%
Total RO 56
Total Budgeted RO
139
129
161
130
140
150
Total Variance % 0%
43%

7. WIP Analysis

8. WIP Analysis S - SERVICE A88139 14/10/2021
The Church of Jesus Christ of Later Day Saints
197
39640
TO317-10
GDH322R-EDFDY-3B: HIGH ROOF 16-SEATER 2.8LTR TD MANUAL
922.25
Stephany Petelo
CHARGE
AWAITING PARTS C
BOP 100%, eta 3/6/2022
A88406
12/11/2021
168
31515
TO288-20
TRH223R-LETDKQ-MA: 2.7 LTR PETROL 5-SP S/LONG H/ROOF - MID 54
Q9146
BOPA - WIP
A88650
06/12/2021
Vision Car Rental Ltd
144
R-2204
TO302-07
NSP150R-BEXRK-2B: YARIS SEDAN 1.3LTR PETROL 65
Christine Lemalu
A88711
13/12/2021
SAKALAFAI Contractors
137
3613
USED IMPORT
LAND CRUISER
400
CHEQUE
A88915
07/01/2022
112
31237
TO287-16
113
A88969
13/01/2022
106
R-1847
TO284-04
Q9305
A89127
07/02/2022
Ropati & Misileti Satuala 81
36364
TO302-23
HZJ79R-DKMRS-2C: 4.2L D 5-SP MAN D-CAB W
A89161
10/02/2022
KARLA VITO 78
35586
TO300-02
A89185
14/02/2022
FALEFUSI ETEUATI 74
OBM YA
E40XMHX: ULTRA LONG SHAFT 80
BEING WORKED ON
WIP
A89234
18/02/2022
BETHAM AND CO BDO 70
4166
DA A
DAIHATSU TERIOS
Q9435
BOP 100%, eta tbc
A89389
07/03/2022
MINISTRY FOR REVENUE 53
DEP PM
TO265-08
KDJ150R-GKAEY-2B: 3.0L D 5-SP AUTO WAGON - MID
130
AWAITING APPROVAL
WAPP to replace rear brakes & disc rotors
A89415
08/03/2022
DR TUITAMA 52
365
TOYOTA LANDR CRUISER
CASH
A89505
15/03/2022 45 YA
110
INVOICED
WPAY
A89506
UNREG YA 60
A89585
19/04/2022
ANDREW LAUFISO 10
33324
TO289-01
GUN125R-DTFLH-L7: 2.5L TD 4X4 D-CAB BASE+AC
JUANITA ALE
Warranty approval in process (alternator)
A89632
23/04/2022
SEIULI ELISALA LEAVAI 6
13800
TOYOTA VANGUARD
395
A89661
26/04/2022
ELIZABETH EVANS 3
31978
TOYOTA NOAH
249.5
OUT FOR SUBLET
WIP (key cutting in process by Parts team)

9. Department Performance Analysis

10. Quote Win Rate Advisor Name Quote Count Convert Count % Converted
Total Quote Hours
Heniara 10 8 80
53.5
AILA PAOPAO 16 50
237
Harris Faaofo
171
119
69.59
635
Tuítuí Ieremia
157
114
72.61
312
Maryanne Collins
121 97
80.17
748.6 1
100 3
Iaeli Faifili
120
118
98.33
231
Branch
Quote Count
Convert Count
% Converted
Total Quote Hours
RO Hours
% Hours Converted
Quote Price
RO Price
PAG-S61
475
346
72.84
1986.1
800.18
40.29
95.84
TAF-S62
121
119
98.35
234
202.06
86.35
12110
180.05

11. Service Appointment Analysis
APPOINTMENTS ANALYSIS FOR PAG-PAGO PAGO (STORE61)
FOR THE PERIOD 02 FEB 2022 TO 28 FEB 2022
[NOTE THAT INTERNAL ROS ARE EXCLUDED
MMYY DEPT DEPT/TEAM NAME
ADVISORNAME
#ROS #APPT #WINS %APPT %WINS TOT %
%NON
JOBS SCHED SCHED
PANEL
AILA PAOPAO 4
100.0
0.0
Harris Faaofo 1
Heniara
Maryanne Collins 5
**TOTAL 11
SERVICE 14
14.3
85.7 41
56.1
43.9 33 10
Tuítuí Ieremia
60.0
40.0
103
27.2
72.8
114
24.6
75.4

12. Service Promotion
SAM
Schedule additional Service Promotional Activities to support the increase (below shows examples - pls add) 1. Lube Service 4 X times per year ?? (each quarter) 2. Vehicle detail 2 x per year 3. Transmission service 2 x per year 4. Major service x 5. Coolant flush ,etc.
Schedule additional Service Promotional Activities to support the increase.
1. Lube Service 4 X times per year ?? (each quarter) 2. Vehicle detail 2 x per year 3. Transmission service 2 x per year 4. Major service x 5. Coolant flush ,etc
PLAN
Activity
Continue Special Lube Promo 34 Customers
Achieved YES/ NO
COMPLETE (34)

13. Campaign Verification Criteria 8K2M-864 2001-2004 TACOMA
3KB TACOMA
17SMD TACOMA
4KET TUNDRA/SEQUOIA
19SMD TACOMA
Total
Frame/Assorted Parts
1) Total no. of affected VIN (From TSIN)
291
238
137 51
440
1157
FINAL CSC VIN LIST
162
125
915
Verification Steps
2) #.of Invalid VIN in DMS (Customer data not existed) 2
3) #.of valid VIN in DMS (Customer data is existed) 49
913
4) Customer not verified by Phone yet 5 3
227
235
5) Customer verified by Phone (3)-(4)
132 46
202
667
6) No contactable Customer
7) Contactable Customer (5)-(6)
213
678
8) Total #. of VIN completed SSC 8
114
121 30
511
9) Total #. of VIN waiting for service
154 11 16
203
FY20Frame completed/ TARGET 180 39
Parts
Current Available Parts Stock (Frame) in your warehouse in Qty 1 12 13
Parts on order to PAC / TMC 48 50
Parts stock ratio against No. of Contactable Customers 0% 1% 6% 2%
KPI
Potential Completion rate in % ( 7/1 )
56%
53%
96%
90%
48%
59%
CSC completed VIN rate on Contactable Customer in % ( 8/7 ) 5%
91%
92%
65%
112%
75%
Overall CSC completion rate on total affected VIN in % ( 8/1 ) 3%
88%
54%
44%
Completion target
Overall Completion due date Vs. total no. of affected VIN for FY %

14. Takata Campaign

15. Campaign Total # VIN Affected Total # VIN completed
Total # VIN Affected
Total # VIN completed
VIN # Parts on Order by RO
# of customer yet to contact
# of vehicles Lost (no Contact)
Expiration date
18SMD-121 (Brake Booster 18 17 1
The warranty period for this recall is unlimited.
17SMD-060(Tacoma Crankshaft Sensor ) 7 6
17SMD-051 (Tacoma Rear Diff)
145 63 82
17SMD-093 Tacoma Air Pump 15 8
18SMD-052 Ac Blower Motor Tacoma 81 59 5 16
17SMD-005 Rear Bumper Reinforcement 22 9 13
20SMD-006 Front Suspension RAV4 4 2
16OSD-062 Rear Suspension Lower Arm 2006
112 77 35
20SMD-004 Fuel Pump -Tacoma Tundra Sequoia FJ Cruiser
126 10
100
21SMD-048 Highlander Low Fuel light
21SMD-024 Tacoma Centre High Mount stop Light ( )
323
322
4KET-283 Seat Track for Yaris
128 32 96
19SMD-001 Prec Collision Tacoma/Tundra
107 3
20SMD-080 Battery Inspection RAV4
118 36
21SMD-114 Power Steering Gear Assy Tundra & Sequoia
310

16. Customer Retention CY2022

17. Customer Retention CY2022

18. General Discussion

19. Thank You