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10 Departments in Hotel Industry
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As an outsider when you look at a hotel, the operation appears to be pretty simple, selling of rooms and your favourite food and beverage. But, actually, the hotel is a highly complex operation where several departments function and interact to create a home away from home.
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Front office Housekeeping Food and beverage Kitchen or F&B production Engineering and maintenance Accounts Securityh H R department Sales and marketing Purchased and store
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This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest.
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2. Housekeeping: The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surroundings in a hotel.
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3. Food and Beverage Service: This department looks after the service of food and drinks to guests.
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4. Kitchen or F&B Production: All the food and beverages that are served to the hotel guest is prepared in kitchen.
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Engineering and Maintenance
It looks after the maintenance of all the equipment, furniture and fixture installed in a hotel.
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6. Accounts: This department maintains all the financial transactions
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The security department of a hotel is responsible for the overall security of the hotel building, in-house guests, visitors, day users, and employees of the hotel, and also their belongings.
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8. H R Department: Human Resource department is responsible for the acquisition, utilisation, training, and development of the human resources of the hotel.
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9. Sales and Marketing: The responsibility of increasing the sales of the hotel’s products and services is the major task of the department.
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10. Purchase and Store: The purchase department is responsible for procuring, storing and issuing the inventories for all departments of a hotel.
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