1. Selling IBM Lotus Notes and Domino 6.5

2. Agenda What are IBM Lotus Notes and IBM Domino?
IBM Lotus Domino Server and Administration
IBM Lotus Notes Client Family
IBM Domino Designer and Application Development
Purchasing Options
Customer Migrations to Domino and IBM Success Stories
Conclusion

3. What are IBM Lotus Notes and Domino?
IBM Lotus Domino is a highly secure server platform which allows customers to rapidly build collaborative applications and world class messaging solutions.
Core tasks (mail, calendar, directory, security, web server, etc.) are integrated
Domino Administration, Statistics and Monitoring are integrated.
IBM Lotus Notes represents the client side, offering the industry’s most secure and full featured collaboration client.
Lotus Notes provides users access to , calendar, to-do, and contact information.
Lotus Notes is the premier rich client for accessing Domino applications. These collaborative applications allow customers to improve their core business processes. Applications can be created by your own internal developers, or purchased from a variety of third party commercial vendors and IBM Business Partners.
The Lotus Notes family also includes clients for accessing Domino via Web Browsers, Mobile devices, and even Microsoft Outlook.

4. IBM Lotus Notes and Domino Architecture
security
Choice of client: Lotus Notes (Windows and Mac),
Domino Web Access (Windows and Linux), POP3/IMAP, Mobile Devices, MS Outlook
Mail Server
Web Server
Development
Tools
Directory Server
Collaboration
Server
Integrated Administration, Statistics and Events, Monitoring
Runs on multiple platforms
IBM AIX, IBM OS400, IBM zOS, Linux, Microsoft Windows, Sun Solaris

5. IBM Lotus Domino Server

6. IBM Lotus Domino Provides a highly secure messaging and collaboration platform for sharing data and connecting your employees and extended communities
Provides Customers Choice
Operating System, Hardware Platform, Directory, Client Access
Lower Cost Of Ownership
Policy Based Administration, Network Bandwidth, Server Storage, Quota Management
Unmatched Security
Granular Levels: Server, Database, View, Field.
Integrated Seamless PKI encryption. Digital Signatures. Execution Control Lists
Smartcards
Ensured Reliability
Clustering for both Failover and Load-balancing
Transaction Logging, Automated Server Restarts and Diagnostic Data Collection
Advanced Administration Tools, Statistics and Events, Tivoli Analyzer

7. What is new in IBM Lotus Domino 6
What is new in IBM Lotus Domino 6.5 Provides a highly secure messaging and collaboration platform for sharing data and connecting your employees and extended communities
New platform support:
Linux on IBM zSeries
Microsoft Windows 2003 Server
Database unread marks can now replicate between databases on clustered servers or on all servers where the database resides.
Rename a Resource by changing its name, Site, and, if the Resource is of type "Other," its category.
Administration enhancements:
Unified interface for Fault Recovery and Cleanup Scripts.
Advanced diagnostic tools for memory and semaphore management
Automatic diagnostic collection tool
Domino for z/OS native hardware cryptography for SSL
Statistics and Monitoring platform statistics for Domino on Linux
Server.Load now includes workloads for Domino Web Access, IMAP, and R6Mail.
Let’s talk hardware
zSeries is a popular platform and now we’re extending platform support with Linux on zSeries.

8. Domino Administration Client

9. Domino Policy Based Administration

10. Controlling Your Company’s Email
Journaling allows the Domino router to keep a copy of messages that are sent in your environment.
Controlling Your Company’s
The Domino router can check whether incoming SMTP connections originate from servers listed in one or more DNS blacklists (DNSBLs) before delivering messages.

11. Server Based Mail Rules
Automate actions at the server, to help manage before it gets to the users mail files.
sender
subject
body
importance
delivery priority To CC
BCC
To or CC
body or subject
Internet domain
size (in bytes)
all documents
any attachment name
number of attachments
form
recipient count
any recipient

12. IBM Lotus Notes Family

13. IBM Lotus Notes 6.5 Provides a world-class messaging and collaboration platform to help integrate people and business processes
Gives users a single access point to their most valuable messaging, collaborative and personal information management (PIM) resources through the new Lotus Workplace for Notes welcome page
Integrates Lotus Instant Messaging functionality to provide presence awareness and enable users to initiate chats with colleagues—without launching a separate application
Maximizes responsiveness through follow-up function and visual indicators to show users when they’ve forwarded or replied to messages
Helps reduce total cost of ownership through minimal training requirements, end-user productivity enhancements and built-in management function like Smart Upgrade

14. Lotus Notes – Workplace Welcome Page Improves productivity by providing unified access to the tools, tasks, and the people users work with

15. Lotus Notes - Mail

16. Lotus Notes - Mail
Running on Apple Mac OS X

17. IBM Lotus Instant Messaging integration Offers peripheral vision, while users remain within the context of an or task
Single Sign-On
View and manage online status
Presence awareness through online status indicators
Mail view
To, From and CC fields on received and sent messages
Right-click menu support
Initiate chat sessions
Instant Messaging Contact List
Add Instant Messaging integration to custom Domino applications
Using the products in our collaboration portfolio together, in an integrated way, is what Workplace is all about.

18. Follow Up Mark messages with a follow-up flag to indicate that further action is warranted – maximizing user responsiveness to incoming requests
From the Inbox, a user can flag a message to be looked at on a later date via “Follow Up”.
Flags for high, normal, or low priority
Alarms can be set for a specific date and time, including notifications
Inbox can be sorted via follow-up priority flags
Follow up information is included on the header
Actionable mail

19. Managing your inbox Increase control over the flow of communications to improve operational efficiencies
Block Mail from Sender
Block future messages from a specified sender from display in the inbox view by automatically moving them to the Junk Mail folder
Easily manage list from Junk Mail folder
Helps users reduce junk mail and quickly navigate to important messages
QuickRules
Easily accessible on Tools drop down menu
QuickRules automate the creation of rules, by populating the sender, domain, and subject from the selected message
Manage or remove from Rules view
Notes has had mail rules for a long time, but Quick Rules are designed to make them more accessible

20. Lotus Notes 6.5 - Additional features increase productivity
Drag and drop messages from the inbox view to the calendar or to-do icon on the bookmark bar to automatically create and populate a new entry
View only unread mail in the inbox view by toggling on and off
Confirm when selecting Mark All Read or Mark All Unread
Time column added to inbox view
Set Lotus Notes as the default mail client, so that when users click a mailto: link on a Web page, a new message window will automatically open in Notes.
Smart Upgrade continues to allow users on Notes 6 or higher to seamlessly upgrade to the latest version with a single mouse-click
You might have missed this in Notes 6, but keeping everyone on the same version is much easier

21. IBM Lotus Domino Web Access
Linux client running on Mozilla

22. IBM Lotus Domino Web Access

23. Domino Access For Microsoft Outlook

24. Lotus Domino Designer

25. IBM Lotus Domino Designer 6.5
Rapidly create multiplatform applications to automate business processes and increase workflow efficiency
Add online awareness to forms and views
Enable a names field to show online status
Enable a column to show online status
New embedded element – Instant Messaging Contact List
Embed on a form or page
Export a view as comma separated values (CSV)
All LotusScript backend classes, methods, and properties new in 6.0 are available in Java/CORBA and COM
AdministrationProcess, ColorObject, DxlExporter, DxlImporter, NoteCollection, ReplicationEntry, RichTextDoclink, RichTextNavigator, RichTextRange, RichTextSection, RichTextTable
What’s new in Lotus Domino Designer 6.5
Domino developers can now enable online status for a names field on a form and a column containing names in a view with little or no code
There is a new embedded element – instant messaging contact list. You can embed the contact list on a form or a page with little or no code
From the Lotus Notes client, you can export a view as comma separated values (CSV) file which works great with Microsoft Excel
All of the new LotusScript backend classes, methods and properties introduced in 6.0 are now available in Java/CORBA and COM
Some of those new classes are listed
Highlights of Domino Designer in general
Lets you rapidly build and deploy open, security-rich, mission-critical applications
Helps you build highly functional, easily upgradeable, Web-enabled applications with multiplatform support and workflow
Enables WebSphere application developers to easily leverage Lotus Domino applications using JSP technology
Enables you to easily manage complex applications and distributed development teams
Uses industry standards to leverage developer skills
Lets you reuse code as your applications grow and become more sophisticated

26. Domino: A Secure and Open Application Platform
Notes Client
Web browser
Domino: A Secure and Open Application Platform
MS Office
NRPC, HTTP, NNTP, POP, IMAP, SMTP, LDAP
Visual Basic
COM
OLE
Enterprise Data
LEI
DECS
LC LSX
ODBC
portlets
Portal Builders
Portals
Domino Toolkit
For WS Studio
XML
Domino Designer
DECs, LEI, DCRs, etc.
Domino Global Workbench
Lotus Domino Toolkit For WebSphere Studio
Domino Portlet Builder
Domino Everyplace Access
anything that
reads XML
Domino Everyplace Access
Lotus EasySynch
WebSphere Everyplace Access
3rd party
Java Server Pages (JSP)
Mobile Devices, Smart Phones, PDAs

27. Take Advantage of Domino Features
Awareness and Instant Messaging
Column Color Coding
Cascading Style Sheets
Collapsible Framesets
… and much much more!
Regional
Sales
Quotas

28. Lotus Domino  MS Excel
Using LotusScript and COM, it is simple to integrate Domino data into MS Office applications.

29. “Powered By Domino” Web Sites

30. Thousands of Commercial Domino Products
Team / Community Discussion Databases and Forums
Document Storage and Collaboration
Customer Relationship Management
HelpDesk / Customer Support
Human Resources
Billing Systems
Inventory Management / Supply Chain Tracking
Project Management
Sales Force Automation
Administration Tools: Anti-virus, Backup and Restore, SPAM filtering
Infrastructure Tools: Server Administration and Management

31. Free/Open Source Software
Sites such as the Lotus Developer Domain Sandbox:
and OpenNTF:
allow Developers to create and share applications with the entire IBM Lotus Domino Community.

32. Purchasing Options

33. Offerings Designed To Meet Your Needs
The Lotus clients are purchased via Client Access License (CAL)
IBM Lotus Notes for Messaging
Provides a full featured rich client (Win32/Mac) for accessing messaging, calendar and scheduling, and PIM (directory) functions
IBM Lotus Notes for Collaboration
Adds support for collaborative applications to Notes for Messaging
IBM Lotus Domino Web Access for Messaging
Provides access to messaging, calendar and scheduling, and PIM (directory) functions through a Web browser
IBM Lotus Domino Web Access for Collaboration
Adds support for collaborative applications to DWA for Messaging
Domino Designer
Enables Application Developers to build Domino applications

34. Offerings Designed To Meet Your Needs
The Domino Server offerings are purchased per CPU
Domino Messaging Server
Provides access to messaging, calendar and scheduling, and PIM (directory) functions
Domino Enterprise Server
Provides access to full collaborative applications
Provides Domino clustering for failover and load-balancing
Domino Utility Server
Provides unlimited access to collaborative applications, but does not allow the use of individual mail files.
Customers can choose to access their Domino applications through a Web browser, or via a separately purchased Lotus Notes client.
Applications are available to users internal to your company, as well as external.
Access is allowed for individually authenticated as well as anonymous users.

35. Complete Enterprise Option (CEO)
CEO Product Categories are collections of closely associated products, which together, create an enterprise infrastructure solution. These CEO Product Categories are offered on a per user basis and are subject to specific acquisition rules including a minimum initial user quantity requirement.
Example:
Product Category
Products Included in Bundle
Solution
Minimum Initial User Requirement
Lotus Communications
Domino Messaging per Processor
Domino Enterprise per Processor
Notes with Collaboration
Notes with Messaging
Domino Web Access for Collaboration
Domino Web Access Messaging
IBM Lotus Domino Webmail
Domino Designer
Lotus' leading messaging, groupware and collaboration clients and servers; accessed either through the Lotus Notes Clients or Web Browsers
100

36. IBM Lotus Domino Express
Offerings designed to make it easy for small and medium business (SMB) organizations to acquire, deploy, and use the same rock-solid messaging, scheduling and solutions leveraged by large organizations.
Pricing, packaging, and promotion are optimized for small and midsized organizations.
Available only for companies that have 1000 employees or less.
Similar to CEO, no client/server purchase, just purchase via # of users.
Domino Collaboration Express
Allows customers to use both the messaging and collaborative capabilities of Domino.
Customers can choose to access Domino via Lotus Notes, or Lotus Domino Web Access clients for both and collaborative applications.
Does not allow the use of Domino Clustering or advanced Directory functions
Domino Utility Server Express
Provides unlimited access to collaborative applications, but does not allow the use of individual mail files.
Customers can choose to access their Domino applications through a Web browser, or via a separately purchased Lotus Notes client.
Applications are available to users internal to your company, as well as external.
Access is allowed for individually authenticated as well as anonymous users.

37. Additional Software Included With Your Purchase
WebSphere Application Server and Lotus Domino Toolkit for WebSphere Studio
IBM Lotus Domino customers are entitled to a “restricted license” version of WAS
WAS can run servlets that access Domino objects via the Domino 6 JSP tags
WebSphere Portal Express and Lotus Instant Messaging and Web Conferencing
IBM Lotus Domino customers with active maintenance agreements are entitled to 20 user licenses of IBM Lotus Instant Messaging and Web Conferencing as well as a 20 user license of IBM WebSphere Portal Express at no additional charge
Allows customer to take advantage of the new instant messaging integration points in the Notes 6.5 client, as well as the previously introduced integration of Web Conferencing within the Notes scheduling form
Allows customers to extend their Domino applications via WebSphere Portal
Limited-time offer: October 1st, 2003 until December 31, 2003
Does not apply to IBM Lotus Domino Express customers
New and Limited Time Offer!
Great Service Opportunity!!!

38. IBM Passport Advantage & Advantage Express
Designed for larger enterprises.
Offers better pricing for your volume purchases over time and is based on your Relationship Suggested Volume Price (RSVP) level.
Passport Advantage Express
Designed to meet the needs of medium-sized businesses.
Designed for single-site, smaller enterprises.
Combines the full Passport Advantage product list with the simplicity of transaction-based acquisition
Both include a full twelve months of software maintenance with each license.

39. Worldwide software e-Catalog
Shop for IBM software products with on-line purchasing through IBM's Passport Advantage Express program.
Includes license, support and one-year renewable Software maintenance.
Links to product information and product pricing specific to your country.

40. Customer Migrations To Domino
From Exchange
From Groupwise

41. Domino 6 Supports Worldwide Strategic Messaging and Collaboration Platform for International Distributor
To develop a consistent global IT systems for its worldwide strategy, DKSH decided to replace its different systems--including Microsoft Exchange and Novell Groupwise---and deploy an advanced communication and collaboration infrastructure based on IBM Lotus Domino 6 servers.
"One of the main reasons DSHK chose Domino is that it is a very self-contained system that does not depend much on the underlying platforms it runs on--whether that's Windows, Linux or another platform. From DKSH's perspective that meant that we could more quickly deploy our infrastructure and applications. “
"Second, we know from experience that Lotus Notes and Domino are more than just messaging. The system has lots of out-of the-box functionality we could build-on in developing workflows to support new company-wide administration processes. “
"Third, the ease of Domino 6 system administration is a big plus compared to Microsoft Exchange, and that will result in total cost of ownership savings. Server-centric features such as centralized, multilingual Notes client upgrades are a big step forward compared to the traditional way of pushing out new software“
Zoltan Peter Szabo, DKSH's Chief Information Officer

42. Collaboration thrives at Southern California Edison after switch to IBM Lotus software
When SCE's system had to be upgraded, the decision makers wanted to streamline the process. Users were on several different systems, so consolidation on a common platform was needed in order to make easier to support. But which system to choose? At the time Microsoft Exchange was SCE's primary system. Exchange offered and calendaring, but little else.
SCE chose IBM Lotus Notes and Domino for its lower cost of ownership and powerful collaboration capabilities. "The Notes and Domino environment was easier to implement because of the way the components are integrated, and how they build upon each other," Pinter says.
Lotus Notes and Domino are known for their robust security features. As a result, SCE's business has never been hurt by the wave of viruses and hacker attacks that have plagued corporate America in recent years. "The security functionality has turned out to be a real win for us," Pinter says. "We have not been affected by all the viruses other companies have. This has saved us significant time and money.“
"With Notes and Domino, when you build a new application you're basically reusing the collaboration and workflow engines and the applications you have already built“… "The reusability of basic infrastructure provides a significant return on investment.“
- Mike Pinter, Director of IT Infrastructure Services

43. Greif switches from Exchange to Domino for the applications and gets a windfall in the bargain
“Our migration from Microsoft Exchange and Outlook to Lotus Notes and Domino was one of the smartest tactical and logistical moves of my 12 year IT career. With Domino we've transformed slow, based processes into streamlined Domino applications we can share company-wide. And I'm convinced Domino positions us to integrate with far more back-end applications than we could with Exchange or any other solution.”
“With Exchange we were basically running our business and sharing documents via e- mail, and revision control was difficult… Domino's TeamRoom application has minimized this problem for us, keeping all our shared documents in one central repository and eliminating the need for huge amounts of storage.
“With our Domino servers, we have better performance, reliability and availability“…"The Domino servers either aren't going down at all, or with clustering we aren't noticing when they do. It's a much more robust system“
Since completing the switch-over from Outlook to Notes in September of 2002, the Greif Help Desk receives 30-40% fewer related calls each month."... "People are a lot more likely to get answers from the Notes Help”
- James Hayes, System Analyst at Greif

44. Medical Device Maker Medex Cures Its Communication Ills With IBM Lotus Notes and Domino
Medex maintained two different groupware platforms - IBM Lotus Notes in Europe and Microsoft Exchange in the United States. The company wanted to standardize on a single platform worldwide … After examining the successes born from using Lotus Notes and Domino in Europe, and seeing the Lotus commitment to Web access, the company decided to standardize on the robust IBM messaging and collaboration platform.
“We migrated our new employees from Microsoft Outlook and Exchange to IBM Lotus Notes and Domino because we needed efficient, secure Web-based . For us, an employee’s ability to access information quickly and securely from our website is an integral part of our business."
"As Medex looked to its future, all plans regarding technology deployment pointed to Lotus. A key mission at Medex is to be responsive to our customers. Lotus Domino makes it simple for us to respond quickly and effectively to customer needs and/or requirements."
- Cliff Oman, Vice President of Information Technology, Medex, Inc.

45. IBM Customer Reference and Success Stories
Over 100 Domino-specific Customer Success Stories. See how customers around the world, large and small, are using Domino to enhance their business processes.
Recent Competitive Winbacks
Greif switches from Exchange to Domino for the applications and gets a windfall in the bargain
Southern California Edison powers a collaborative environment choosing IBM Lotus Notes and Domino over Microsoft Outlook and Exchange
WEBCAST:
Medex Cures Its Communication Ills With IBM Lotus Notes and Domino
DKSH - IBM Lotus Domino 6 Supports Worldwide Strategic Messaging and Collaboration Platform for International Distributor

46. And the winner is… Editor's Choice: Lotus Domino/Notes
August 22, 2003
“The real battle between Lotus and Microsoft no longer rests on mere or calendaring.”
“with Lotus Domino you have that multi-platform support that you don't quite get with Microsoft Exchange”
“One of the great features of Lotus Domino is the Administrator tool.”
Editor's Choice: Lotus Domino/Notes
“many companies are showing an impressive return on investment with Lotus Domino and we're not surprised. It features a more consistent framework than Exchange, its common toolkits are more tightly integrated, and above all it's a much better platform for developing applications.”

47. IBM Redbooks Well over 100 Domino related books.
Upgrading to Lotus Notes/Domino 6
Migrating from Microsoft Exchange 5.5 to Lotus Notes and Domino 6
Lotus Domino 6 spam Survival Guide
Domino Designer 6: A Developer's Handbook
Lotus Domino 6 for Linux
Implementing IBM Lotus Enterprise Integrator 6
Distributing Notes Clients Automatically
Portalizing Domino Applications for WebSphere Portal
Active Directory Synchronization with Lotus ADSync
and many many more…

48. Complete end-to-end client-to-server solution Lotus software for Linux offers a compelling platform for world class collaboration
Lotus Domino Web Access 6.5 supports Mozilla browser 1.3.1
Lotus Domino 6.5 for Linux on IBM zSeries® S/390
Lotus Enterprise Integrator 6.5 offers support for Linux
Provides flexibility and choice
Choose from a host of client and server side products to fit your changing business needs
Provides a solid Total Cost of Ownership value proposition
Lotus is a proven leader in reducing TCO, and coupled with the optimal distributed computing platform of Linux, Lotus delivers innovative solutions with dramatic TCO advantages
Domino Web Access 6.5
Mozilla browser (version 1.3.1) support for World-Class Domino Web Access
Includes Mail, Calendar and Scheduling, Instant Messaging integration, and Replication
Domino 6.5 server support for Linux zSeries
Domino 6.5 will support zSeries S/390. Some key benefits are:
Exceptional Scaling
Currently 8500 ND6 on a single Domino partition w/ sub-second response time
2. Business Value
Compelling platform for server consolidation
Freedom of OS choice
Client choice flexibility including Notes, Domino Web Access, Microsoft Outlook
3. Over 15% of zSeries MIPS being sold on Linux
- Domino 6.5 will support distributions from both Red Hat and the United Linux Consortium, which consists of SuSE, turbolinux, and Conectiva.
Lotus Enterprise Integrator 6.5
LEI for Linux support provides you the tools that are a key component of the robust portfolio of modular and standards-based software that easily integrates with other applications, operating systems and external data structures.

49. Lotus Market Leadership
IBM is clearly #1
Lotus Market Leadership
Market leader in collaboration (messaging, instant messaging, premises- based web conferencing, team collaboration, portal) according to both IDC and Gartner
Designed for scalability, reliability, managability, and security
Multi-platform, open standards solutions
Features to lower your overall Total Cost of Ownership
More than just means increased Return on Investment
Broadest programmability support -- power users to professional developers
IBM is the only vendor who can provide a total ebusiness on demand solution. (software, hardware, services, training, education, support, outsourcing, financing)
"Points to consider" bullets about MS's strategy
Requires 100% commitment to MS proprietary Windows 2003, Office 2003, IE6, SQL Server; most shipping products won't run (or have diminished functionality) on older MS versions
100% commitment extends to customers, suppliers, and partners for InfoPath forms-based apps, SharePoint portals, etc.
Many products are 1.0 versions, or significant re-architectures (new database, security, etc) from previous versions
Poor track record -- Exchange, which TotalElfFina has previously experienced, was promised as a collaboration platform but "today, Exchange is and calendaring" (Paul Flessner, MS, June 2003)
MS requiring customers to rip-and-replace: WebParts in SharePoint, database in SharePoint Portal, database in Exchange "Kodiak", Messenger for Office Live Communications Server, etc.
"Free" does not mean free -- no matter how licenses are structured, TCO includes implementation costs, support costs, and security/downtime costs (Sobig.F, MSBLAST, etc)

50. Top reasons to make the move to IBM Lotus Notes/Domino 6
Top reasons to make the move to IBM Lotus Notes/Domino IBM Lotus Notes and Domino 6.5 bring together all elements necessary to maximize collaboration and human interaction
Empowers productivity
Instant Messaging integration
Enhanced mail experience
Flexibility
Extended platform support
Linux client choice – offering end-to-end collaborative solution
Helps reduce total cost of ownership
IBM – the market-leading vendor you can trust
Leading-edge services and solutions—available whenever and wherever you need them
IBM global network of Business Partners
IBM Software Services for Lotus
IBM Global Services
Reduces TCO while delivering best-of-breed reliability, productivity, reusability, flexibility, and market-leading security.
IBM message -
Provides Customers Choice
Operating System, Hardware Platform, Directory, Client Access
Lower Cost Of Ownership
Policy Based Administration, Network Bandwidth, Server Storage
Unmatched Security
Granular Levels: Server, Database, View, Field.
Integrated Seamless PKI encryption. Digital Signatures. Execution Control Lists
Smartcards
Ensured Reliability
Clustering for both Failover and Load-balancing
Transaction Logging, Automated Server Restarts and Diagnostic Data Collection
Advanced Administration Tools, Statistics and Events, Tivoli Analyzer
User Productivity
Premier Messaging and Calendar/Scheduling Client
SPAM reduction, actionable mail, integrated Instant Messaging