Digital Strategy Project

Digital Strategy Project
Stage 2 – Strategy Development Workshop 20 November 2019 Facilitated by: Angeline Veeneman Maysix Consulting

Agenda Lunch at 12pm (45 minutes) Workshop ends 3pm Intro
Today’s objectives and recap Part 1 Proposed strategic approach to building digital capacity for the sector Part 2 Implementing the strategy Part 3 Technology trends in the legal sector Close Next steps Lunch at 12pm (45 minutes) Workshop ends 3pm

Objectives & Update Intro Facilitation technique: facilitator presents
The introduction is about setting and aligning expectations for the session. And so, what happens here? Anything said here, or is it laid out in slides that follow?

Intro Today’s objectives Validate approach Determine way forward

Digital Strategy Working Group
Intro Digital Strategy Working Group ATSIWLS Basic Rights Bayside Brisbane North Cairns Caxton Central QLD CLCQ EDO Gold Coast Hub LawRight Mackay Moreton North QLD WLS Pine Rivers Prisoners QAI QIFVLS RAIL Suncoast TASC Taylor Street Tenants QLD Townsville WLSQ

Recap on progress to date
Intro Recap on progress to date Step 1 Develop understanding Step 2 Develop approaches and resources Step 3 Deliver the strategy Review current state of digital (stage 1 foundations + survey) Establish needs and priorities for the sector

Recap on progress to date
Intro Recap on progress to date Step 1 Develop understanding Step 2 Develop approaches and resources Step 3 Deliver the strategy Review proposed approach and validate Determine outputs and delivery mechanisms

Findings to date: key themes
Intro Findings to date: key themes Priorities focused on core capability building One size does not fit all Capacity is, and always will be, a challenge Collaboration is key How to we build digital capacity for the sector?

Building digital capacity: proposed approach
1 Building digital capacity: proposed approach Facilitation technique: facilitator presents The introduction is about setting and aligning expectations for the session. And so, what happens here? Anything said here, or is it laid out in slides that follow?

Digital Strategy: stating the vision
Part 1 Digital Strategy: stating the vision What it is Its mission Its vision A plan to help CLCs harness technology and close the digital gap. Build digital capacity for the QLD CLC sector ?

what does the sector look like when we’re “done”?
Part 1 Digital Strategy: stating the vision Its vision what does the sector look like when we’re “done”? Write your vision statement on a post-it You can write more than 1 statement You can use the words shown here, or not

What’s happening across the sector
Part 1 What’s happening across the sector CLASS as national db complemented by API + other systems Microsoft platform New national accreditation portal (SharePoint) Cyber security New risk management guide + policies Exploring other possible services (e.g. websites) 2-year program ( ) to pilot delivery of multiple solutions BBS migration, websites (Drupal), CRM (CiviCRM), online directory, ICT policies, etc. Solutions delivered to pilot CLCs Interest from sector but insufficient funding to continue program of work Resources developed as part of the program can be reused

Part 1 What’s happening across the sector 2.5-year program of work to deliver multiple technology projects and solutions Includes MS365, SharePoint, websites, CRM (Salesforce), helpdesk Pilot approach then social enterprise and fee for service Open to sharing resources (training, policies) No dedicated digital/technology program for the sector CLASS: resource funded for Data Consistency project Partnerships approach: VIC Legal Aid (online referral tool), Justice Connect (A2J), Vic Law Foundation research centre Developing support strategy for sector (digital/tech work may stem from it)

Part 1 What’s happening across the sector CLASS, data standards and policies + potential other services IT/digital service provider (WIP) IT/digital service provider (stopped) General capacity building

Part 1 What’s happening across the sector General capacity building IT/digital service provider (stopped) IT/digital service provider (WIP) CLASS, data standards and policies + potential other services

Building digital capacity for the sector
Part 1 Building digital capacity for the sector Proposed approach: Autonomous Collaborative Centralised

Part 1 Building digital capacity for the sector Proposed approach: Autonomous Collaborative Centralised Autonomous + Ability to address local CLC-specific needs and circumstances + No dependencies on anyone else (own needs / own pace) / self- determination - Isolating - Costly / high demand on CLC capacity - Missed opportunities

Part 1 Building digital capacity for the sector Proposed approach: Autonomous Collaborative Centralised Autonomous Centralised + Ability to address local CLC-specific needs and circumstances + No dependencies on anyone else (own needs / own pace) / self- determination - Isolating - Costly / high demand on CLC capacity - Missed opportunities + Economies of scale and less ”reinventing of the wheel” + Shift the risk away from CLCs + Increased ability to stay up to date - Can create dependencies / slow downs - Difficult to fund - Difficult to enforce

Building digital capacity for the sector: CLCQ role
Part 1 Building digital capacity for the sector: CLCQ role Proposed approach: Autonomous Collaborative Centralised Autonomous Collaborative Centralised + Ability to address local CLC-specific needs and circumstances + No dependencies on anyone else (own needs / own pace) / self- determination - Isolating - Costly / high demand on CLC capacity - Missed opportunities + Tailored / opt-in approach + Some economies of scale / leverage resources + Greater opportunities at CLC level - Some CLCs could be “left behind” - Challenging to maintain momentum / participation + Economies of scale and less ”reinventing of the wheel” + Shift the risk away from CLCs + Increased ability to stay up to date - Can create dependencies / slow downs - Difficult to fund - Difficult to enforce

Building digital capacity for the sector: proposed approach
Part 1 Building digital capacity for the sector: proposed approach Govern Fund Support Adopt Innovate Build digital capacity for the QLD CLC sector

Part 1 Building digital capacity for the sector Strategic Objective: Enable CLCs to make informed decisions about technology, plan and manage change and risks. Proposed approach: Autonomous Centralised CLC level Peak Body Get tech/digital on CLC leadership agenda Integrate in CLC strategy (strategic and operational plans including organisation and board) Develop Digital/IT plans at CLC levels, in line with CLC’s strategic and operational plans Protect organisation and data through insurance and policies Support CLCs in planning for technology at CLC level (guidelines/resources) Include technology risk management in new RMG (NACLC) Provide cybersecurity insurance (NACLC) Provide standard governance policies and guidelines for CLCs to adopt and adapt (NACLC, CLCQ) Review sector needs in terms of Data Standards usage?

Part 1 Building digital capacity for the sector Strategic Objective: Enable funding of technology/digital initiatives above and beyond the baseline. Proposed approach: Autonomous Centralised CLC level Peak Body Plan budgets for IT spend (operational plan) and manage own tech funding Leverage NFP discounts, offerings and pro bono opportunities Submit funding requests to: DJAG (tech & innovation fund) alternative sources (grant makers, philanthropists, giving programs) Apply guiding principles to funding requests (Guiding Principles Framework) Provide guidelines and template on developing IT budget (operations and projects) Assist with funding requests to DJAG and application of Guiding Principles Framework Identify and share alternative sources of funding / access to low-cost solutions and services

Part 1 Building digital capacity for the sector Strategic Objective: Adopt digital solutions that address business priorities and are fit for purpose for the sector Proposed approach: Autonomous Centralised CLC level Peak Body Identify key business needs and priorities for CLC and plan for technology improvements Apply guidelines for solution / vendor selection and new technology implementations Leverage CLC/CLCQ network for existing solutions and lessons learnt Participate in joint projects Provide guidelines on overall sector needs and possible solutions (capability framework) Identify and facilitate access to vendors for solutions commonly used Conduct regular review of sector needs and solutions footprint, and share knowledge with other peak bodies Help coordinate joint initiatives such as pilots across multiple CLCs Keep sector informed

Part 1 Building digital capacity for the sector Strategic Objective: Upskill and support CLCs and their teams in using technology and grow with them Proposed approach: Autonomous Centralised CLC level Peak Body Identify support and training needs Formally incorporate tech/digital training in organisation skills development Address training needs and gaps at operational, executive and board levels Establish cost-effective support agreements with external vendors Curate and facilitate access to digital / tech skills training and resources (online resources, webinars, workshops, conference sessions, etc.) Provide guidelines or IT support vendor agreements Source and facilitate access to IT support vendor(s)

Part 1 Building digital capacity for the sector Strategic Objective: Foster an innovation mindset and help the sector to prepare for successes and failures Proposed approach: Autonomous Centralised CLC level Peak Body Establish innovation “profile” and determine centre’s approach by centre Identify opportunities to innovate Participate in innovation conversations Share innovation projects and lessons learnt Provide guidelines and practical tools on approaching innovation at CLC level Form central innovation hub / forum and facilitate innovation conversations Identify and share innovation sources (e.g. forums, hackathon, conferences) Engage with external stakeholders and keep sector informed of innovation trends

Implementing the strategy
2 Implementing the strategy Facilitation technique: facilitator presents The introduction is about setting and aligning expectations for the session. And so, what happens here? Anything said here, or is it laid out in slides that follow?

Implementing the strategy: building the roadmap
Part 2 Implementing the strategy: building the roadmap ACTIVITIES What are the activities we need to plan for and execute? RESOURCES Who needs to get involved in implementing the strategy and what resources and skills do we need? TIMELINE When do things need to happen and what pace do we need to bring change? OUTCOMES What outcomes can we measure: how do we know the strategy is working? HOW MUCH What is the funding model for this and how much do we think this is going to cost?

Part 2 Implementing the strategy: building the roadmap Work Package ACTIVITIES RESOURCES TIMELINE OUTCOMES 1 Sector engagement How do we communicate with the sector about digital capacity? How do we keep the sector engaged and secure active participation? What can we do to develop a “digital culture”? 2 Knowledge development & sharing How do we develop knowledge over time about technology and digital? What kind of resources will be useful? How do we make this available, accessible and usable to the sector? 3 Digital/Tech Projects How do we identify digital/innovation projects that would benefit from a joint approach from the sector? Are these specific projects we can think of now that we could take on as a sector (e.g. piloting a specific solution, developing a digital training program, etc.)? 4 Partnerships Development What kind of partnerships within and outside the sectors should we try to develop? What could this look like and how will it help the sector? Are there external collaboration opportunities that will help the CLCs as a sector?

Part 2 Implementing the strategy: building the roadmap ACTIVITIES RESOURCES TIMELINE OUTCOMES Work Package:

Tech trends for the legal sector
3 Tech trends for the legal sector Facilitation technique: facilitator presents The introduction is about setting and aligning expectations for the session. And so, what happens here? Anything said here, or is it laid out in slides that follow?

A look at legal tech trends in the legal sector
Part 3 A look at legal tech trends in the legal sector Graeme Grovum Principal - Innovation, Technology

Next steps Close Facilitation technique: facilitator presents

Next steps Strategy paper will be circulated to the group
Resources will be developed Review and feedback round with online session if required PLEASE JOIN our SLACK online workspace to participate in discussions and share ideas.

Thank you Facilitation technique: facilitator presents

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