1. Sysco Speaks 2020

2. Sysco Speaks – Why?
Sysco believes that every associate matters and that we can make a positive impact on engagement and retention by understanding the associate experience directly from them
Capturing feedback about the associate experience allows us to refine and change based on what our people want/need
Sysco Speaks provides insights across all of our Strategic Priorities and is a key driver for Activate the Power of Our People

3. Survey Profile
Annual, global survey deployed in January to roughly 60,000 associates
Associates (excluding contractors) with 90 days of tenure are eligible
Available from any Internet-enabled device
Individualized links are sent to associates with
Non- associates use a unique identifier (network or employee ID) to access the survey via
Survey is deployed by Perceptyx, Inc.
Survey is General Data Protection Regulation (GDPR) compliant, attributed, but confidential
No one at Sysco can see individual responses
Results are never viewable in groups of less than five
Managers receive direct access to the Perceptyx results dashboard to view results for their teams and create Action Plans

4. Sysco Speaks Categories:
Survey Design
55 questions in 13 Categories, designed to measure various aspects of the associate experience
Engagement Index – a blend of four questions measuring satisfaction, pride, intent to stay and advocacy—these form the basis of our overall engagement score
Questions are refreshed annually based on internal validation, external benchmarking and Perceptyx expertise
Open Text Comments – associates can choose up to three categories on which to comment
Communications
Customer Focus
Diversity & Inclusion
Future/Vision
Immediate Supervisor
Leadership Trust
Learning/Development
Recognition/Rewards
Safety
The Job Itself
Survey Action
Ethics
Career Development
Sysco Speaks Categories:

5. Sysco Speaks 2019 - Overview

6. Communications
Full communications plan supported by Corporate Communications
Messaging to HR
Timeline and official survey administration period
Actions – data update, post flyers, prepare kiosks
Encourage participation and support associates during administration
Support leaders with results and action planning
Messaging to Leaders
Encourage associates to participate
Prepare to share results, action plan and then take action
Support materials for HR and leaders are available on the Sysco Speaks Resources site and from the Perceptyx Dashboard

7. For HR Only Respondent Data Collection
Respondent data is organized using a standard data template
Pre-loaded data enables analysis by various demographics, and by hierarchy for managers of people
Data for respondents is securely passed to Perceptyx via:
Direct transfer from HR Systems, such as Workday
Secure FTP sites on encrypted spreadsheets for those outside systems
Data stewards at each company/location are responsible for data updating/submission
Two major data efforts
End of October – sample data file
December 4 – final data file

8. Results Analysis – Perceptyx Tool
Available in:
English
Latin American Spanish
Spanish
French Canadian
French
Swedish
HR Business Partners/Directors receive access to results for their area of the business
Managers with five or more survey responses from their team receive access to results
Pre-loaded associate demographic information enables grouping of results by Country, Company, Role, Department, Location, Tenure, etc.
Filtered results can be compared to Sysco Overall, Country or Business Norms, and Perceptyx benchmarks by country
All questions (except open comments) follow a five-point favorability scale

9. Making a Difference for Associates
Obtain Feedback
“We want your feedback’
Communicate and Analyze Results
“We heard you”
Plan Action
“We’re going to make an impact”
Take Action
“We are making an impact”
Communicate Actions Taken
“We made these impacts based on your feedback”
All managers with five or more survey responses in their hierarchy receive access to results in Perceptyx
Managers can create date-bound Action Plans on any category or question in the survey
Perceptyx reminds managers to take action by the due date, and each Action Plan can be marked as complete
Sysco’s Executive Leadership Team (ELT) determines enterprise focus areas to drive engagement across the enterprise
Feedback Loop
Managers receive training guides and videos

10. Survey Timeline October Develop survey and comms, Sample Data File
November
Finalize Survey
Communication Begins
Late November
Survey Translations
December
Final Data File
Marketing Materials Delivered
Jan Pre-Launch Communication Distributed to All
Jan Marketing Materials Up
Jan Survey Opens
Jan Survey Closes
Mid-February Results Ready