1. Performance Measurement Review
Lisa Posthumus Lyons County Clerk / Register of Deeds
Performance Measurement Review
2018 Review – Presented October 22, 2019

2. Presentation Overview
Our Leadership Team
Alignment with Board Priorities
Key Performance Metrics
Significant Accomplishments
Key Collaborations
A Look Ahead
Lisa Posthumus Lyons - County Clerk / Register of Deeds

3. Leadership Team Jerry Czaja Lisa Posthumus Lyons Amy Moilanen
Chief Deputy Register
Amy Moilanen
Chief Deputy Court Clerk
Gerrid Uzarksi
Elections Director
Lisa Posthumus Lyons
Clerk / Register of Deeds
Rob Macomber
Chief Deputy
Kim Perry
Assistant to the Clerk
Lisa Posthumus Lyons - County Clerk / Register of Deeds

4. Disseminate information requested in a proficient, timely manner.”
Priority Alignment
Stable Revenues
Kent County will have stable and predictable revenues to cover expenses.
Efficient Use of Resources
Kent County will provide services through the most efficient means. 
Safe Community
Kent County will be a safe community.  
Citizen Participation
Kent County will provide opportunities for citizens to be aware of and involved in County government. 
Proactive and Innovative Government
Kent County will seek-out innovative solutions and address issues systemically. 
High Quality of Life
Kent County will maintain a high quality of life that will be attractive to growth and development
Our Mission
“Maintain public records for the citizens of Kent County.
Disseminate information requested in a proficient, timely manner.”
How We Align
Stable & Predictable Filing, Recording Fees
Good Stewards of Taxpayer Dollars
Accurate Records Keep Us Safe
Citizens Run Elections
Continually Innovating Operations
All Leads to High Quality of Life for Residents
Lisa Posthumus Lyons - County Clerk / Register of Deeds

5. REGISTER OF DEEDS Mission Statement: Maintain real property records to safeguard legal chains of title
Lisa Posthumus Lyons - County Clerk / Register of Deeds

6. Recording Fees = $1,332,750 to the General Fund
Register of Deeds
63% of all land records filings are done via electronically or “e-recorded”
Recording Fees = $1,332,750 to the General Fund
Lisa Posthumus Lyons - County Clerk / Register of Deeds

7. Maintain real property records to safeguard legal chains of title
Record 100% of all documents that meet statutory recording requirements within five business days of receipt with 99.5% accuracy
Number of Documents Recorded
2016
2017
2018
2019 Exp.
114,970
108,430
100,910
102,000
100% Recorded within five days, maintaining 99.5% accuracy
Lisa Posthumus Lyons - County Clerk / Register of Deeds

8. VITAL RECORDS Mission Statement:
Administer Michigan statutes as they pertain to the County Clerk’s office
Lisa Posthumus Lyons - County Clerk / Register of Deeds

9. Vital Records Processed
Births: 11,797
Deaths: 6,076
Marriages: 4,467 (75% apply online)
Business Registrations: 2,724
Concealed Pistol Licenses: 5,510
Certified Copies – 30% requested online
Lisa Posthumus Lyons - County Clerk / Register of Deeds

10. Process and maintain records in accordance
with state and federal statutes to ensure the integrity of the vital records of the community
Achieve 99.9% accuracy when indexing documents recorded
# of Records Processed / % Accurate
2016
2017
2016
2018
2016
2019 Exp.
26,569 / 99.9
27,085 / 99.9
25,575 / 99.9
26,000
Lisa Posthumus Lyons - County Clerk / Register of Deeds

11. Process and maintain records in accordance
with state and federal statutes to ensure the integrity of the vital records of the community
Respond to 100% of records requests within four business days
# of requests processed / % within 4 days
2016
2017
2018
2019 Exp.
54,634 / 100
52,372 / 100
55,060 / 100
54,000
Lisa Posthumus Lyons - County Clerk / Register of Deeds

12. ELECTIONS DEPARTMENT Mission Statement:
Ensure an accurate electoral process in compliance with federal and state statues
Lisa Posthumus Lyons - County Clerk / Register of Deeds

13. Registered Voters (at 2018 General) 459,016 2018 Turnout
Election Statistics
Registered Voters (at 2018 General) 459, Turnout
May: 6.6%
August: 30.2%
November: 61.8%
Lisa Posthumus Lyons - County Clerk / Register of Deeds

14. Comply with state and federal laws
to ensure secure, transparent elections
Process 100% of all voter registrations within five business days of receipt
# of registrations received / % processed within 5 days
2016
2017
2018
2019 Exp.
29,340 / 100
9,467 / 100
15,089 / 100
10,000
Lisa Posthumus Lyons - County Clerk / Register of Deeds

15. CLERK OF THE COURT Mission Statement:
Maintain the 17th Circuit Court’s records on
behalf of the Court and the public
Lisa Posthumus Lyons - County Clerk / Register of Deeds

16. Achieve 99% accuracy with court filings
Keep Circuit Court records secure and complete in order to support the administration of justice
Achieve 99% accuracy with court filings
# of documents filed / % accuracy
2016
2017
2018
2019 Exp.
380,722 / 99
340,452 / 99.5
391,294 / 99.5
379,000
Lisa Posthumus Lyons - County Clerk / Register of Deeds

17. # of requests / % within 5 days
Keep Circuit Court records secure and complete in order to support the administration of justice
Release information requested from court files within five business days
# of requests / % within 5 days
2016
2017
2018
2019 Exp.
84,500 / 100
80,740 / 100
85,600 / 100
82,250
Lisa Posthumus Lyons - County Clerk / Register of Deeds

18. Financial Transactions = 72,917
Clerk of the Court
Financial Transactions = 72,917
Amount Collected = $3,938,238
Lisa Posthumus Lyons - County Clerk / Register of Deeds

19. Election Equipment Fully Implemented
New Elections Equipment was fully implemented across Kent County for elections in May, August, and November
Online Election Night Results Website Upgrade
Lisa Posthumus Lyons - County Clerk / Register of Deeds

20. Land and Vital Records Management Software
Worked with Purchasing to conduct an RFP to review the merits of seven vendors
Selected Tyler Technologies, a national leader with installations in Clerk / RoD offices throughout Michigan
Transition process began in 2019, expect full transition by early 2020
Lisa Posthumus Lyons - County Clerk / Register of Deeds

21. Substantial collaboration throughout with municipal clerks to train poll workers on new equipment and administer elections
Lisa Posthumus Lyons - County Clerk / Register of Deeds

22. Clerk of the Court / Circuit Court / Legal Assistance Center
Register of Deeds / Equalization Department for aerial photography projects to enhance GIS
CPL Fee funding support for Sheriff Department Fingerprinting Equipment
Vital Records works with Sheriff’s Office to provide birth certificates to inmates upon release
Lisa Posthumus Lyons - County Clerk / Register of Deeds

23. A Look Ahead
Recording Software Conversion Vital Records and Land Records
Campaign Finance Software Ability for online filing, enforcement
Circuit Court e-Filing
Proposal 3 Implementation
Lisa Posthumus Lyons - County Clerk / Register of Deeds

24. Performance Measurements Review
QUESTIONS?
Lisa Posthumus Lyons - County Clerk / Register of Deeds