1. Copyright © 2004 VERITAS Software Corporation. All Rights Reserved
Copyright © 2004 VERITAS Software Corporation. All Rights Reserved. VERITAS, VERITAS Software, the VERITAS logo, and all other VERITAS product names and slogans are trademarks or registered trademarks of VERITAS Software Corporation in the US and/or other countries. Other product names and/or slogans mentioned herein may be trademarks or registered trademarks of their respective companies.

2. Agenda Challenges for Small Businesses VERITAS Software Backup Exec
Next Steps

3. Top Technology Priorities for Small Businesses
2003 Small Business important IT focus areas for next 12 months 6% 7% 9%
10%
11%
12%
18% 0% 2% 4% 8%
14%
16%
20%
Automating business processes via the Internet
Instant Messaging (IM) such as Yahoo! Or AOL
Integrating front office & back office IT systems on the Internet
Launching mission-critical applications on Windows 2000/XP
Document storage and management
IT staff training and skills enhancement
Interconnecting branch offices
Upgrading bandwidth for data networking
Electronic linkages with suppliers and distributors
Enhance data security and privacy via firewall, encryption, etc.
Desktop/web publishing & Imaging
Data back-up and disaster recovery
Source: AMI SB data Fall 2003 and AMI analysis
AMI 2003 SB Country Reports where SB = 1-24 PCs
Markets included: US, UK, Germany, France, Canada, Japan, China, Australia, Korea, India

4. Today’s Challenges Securing sufficient budget
Getting the right skills in-house
Keeping everything running
Data Vulnerability

5. Implications For Your Customers
Maximizing resources is the greatest opportunity for new efficiencies.
Only software lets you do more with your resources.

6. Opportunity to grow your data protection business.
Implications For You
Opportunity to grow your data protection business.
Opportunity to grow new servers.

7. Understanding VERITAS

8. Why VERITAS World’s Largest Storage Software Company
$1.7BN Revenues
7000+ Employees
40 Countries
55% Five Year CAGR
Leader in Windows Data Protection
Leader in Small/Medium Business Data Protection
99% of the Fortune 500 Run VERITAS Software
VERITAS has approximately a billion and a half dollars in revenue, operates in 39 countries around the world, and 99% of the Fortune 500 run VERITAS software. VERITAS is one of the top 10 software companies in the world.
5000+ solution providers, easy to do business with, easy to get product

9. The Trusted Choice of SMBs
VERITAS
Backup Exec
61%
Other
39%
Source: Gartner Dataquest, SMB Server and Storage Preferences and Investment Plans, James Browning, John Enck and Adam Couture, August 2003

10. VERITAS is the #1 choice in the channel
                                
Note: numbers shown in NPD Intellect are Sales to Date as of March 2004.
Source: PC Data / NPD Intellect, April, 2004
Winner – 2004 Channel Champions Award
“Veritas topped IBM, HP and Computer Associates International in one of the most hotly contested races: storage management software.” CRN, April 26, 2004

11. Windows Technology Leadership
Microsoft Releasing Windows Server 2003
4 Key Components written/co-developed by VERITAS
Backup, RSS, LDM, Automated System Recovery
Backup Exec 9.0 releases concurrently
2003
Release of Windows 2000, 3 OS components delivered by VERITAS:
Backup Applet, Remote Storage Services (RSS), Logical Disk Manager(LDM)
1st certified data protection for Windows 2000
1st to support Exchange 2000, SQL Server 2000 and SharePoint Portal Server
Backup Exec 8.0 for Windows NT/2000 releases concurrently
Release of Windows NT 4, Backup Applet written by VERITAS
1st Disaster Recovery Solution for Windows platforms
1st SAN Solution for Windows platforms
Backup Exec 6.11 and 7.0
With regards to the state of the current market, it’s fairly well acknowledged that 2001 was negative year for the market was better, in that the market was flat. In light of current market trends and limited long term visibility, two items work in VERITAS’ favor.
1) The Windows market is continuing to grow. With that growth, there is opportunity for VERITAS. If we maintain our current share, we’ll see additional revenue growth.
2) VERITAS is positioned to best exploit the windows market, growing or not, to gain more market share
Just look at our history with Microsoft
NT 3.1 shipped in August 93.
NT 3.5 shipped in Sept 94
NT 3.51 shipped in June 95
NT 4.0 shipped in Aug 96
And with Windows Server 2003
- Backup Applet written by VERITAS
- Logical Disk Manager written by VERITAS
- Remote Storage Service written by VERITAS
- Co-developed Automated System Recovery
Microsoft Releases Windows NT 3.1 and 3.5
Backup Applet & Microsoft Tape Format co-developed with VERITAS
Backup Exec 4.0, 5.0, and 6.0, 1st Certified for Windows NT

12. WHAT THE EXPERTS ARE SAYING
“Performance results were impressive... Microsoft Exchange backup and restore options are stunning – and staggering… we found the user interface seductive…”
- Storage Magazine, March 2003
“Our preference goes to Backup Exec [over ARCserve] because of its cohesive interface and ease of use. We were amazed at how quickly we were up and running.”
- VAR Business, April 8, 2003
VERITAS is very proud of the response to the Backup Exec 9 product line. Here are just a few comments that Backup Exec has received.
Both eWeek and Storage Magazine were extremely positive in their reviews of Backup Exec, noting the strong performance customers would experience – especially on Exchange – as well as large number of accolades for the new user interfaced – designed to help streamline tasks. Storage Magazine even called the new interface “seductive.” We think that’s the first time “storage” and “seductive” have been used in the same article!
Note To Speaker: VERITAS Backup Exec 9.1 was build on the same code as Backup Exec 9.0. The Backup Exec 9.0 was a major release for the product, and any accolades received for Backup Exec 9.0 apply to functionality carried over to Backup Exec 9.1.
“… Veritas Backup Exec 9.1 for Windows is extremely easy to use… Flexibility aside, we found Backup Exec to be the best of the bunch, thanks to its intuitive design and overall ease of use."
- CNET, June 2004 1 38 2

13. WHAT CUSTOMERS ARE SAYING
“VERITAS Backup Exec 9.0 gives us 100 percent guaranteed backups, all the time.”
- Charles Pilkington, Consultant, Nationwide
“VERITAS [Backup Exec] makes my life a lot easier. It has made more of a difference than any other product I have purchased in my 20 years as an IT professional.”
- Rick Stroup, IT Manager, Simpson Group
VERITAS is very proud of the response to the Backup Exec 9 product line. Here are just a few comments that Backup Exec has received.
Both eWeek and Storage Magazine were extremely positive in their reviews of Backup Exec, noting the strong performance customers would experience – especially on Exchange – as well as large number of accolades for the new user interfaced – designed to help streamline tasks. Storage Magazine even called the new interface “seductive.” We think that’s the first time “storage” and “seductive” have been used in the same article!
Note To Speaker: VERITAS Backup Exec 9.1 was build on the same code as Backup Exec 9.0. The Backup Exec 9.0 was a major release for the product, and any accolades received for Backup Exec 9.0 apply to functionality carried over to Backup Exec 9.1.
“With VERITAS Backup Exec, backup is up to three times faster and individual mailboxes can be more easily restored.”
- Rick Rasoelbaks, IT Professional, FCDF 1 38 2

14. Award Winning Backup Exec
Windows and .NET Magazine 2004 Readers Choice Award
Second year in a row!
"Best Disaster Recovery Tools, Enterprise Backup/Recovery Archive Software"
“Best Disaster Recovery Tools, Local Backup/Recovery”
Windows Server System Magazine Magazine’s 2004 Readers Choice Award (formerly .NET Magazine)
“Best Data Management Solution”
“Best Backup and Recovery”
W2Knews 2004 Target Award Winner – Backup
eSchool News 2003 – Best Data Backup and Recovery Solution
NetworkNews 2002 Editor’s Choice for Windows Backup/Recovery
As the industry leader in data protection and specifically in the Windows environment, Backup Exec has received numerous awards. The high praise received in the product’s initial reviews by the editors and press was further validated by, most importantly, the end-user community. Backup Exec received the .net Magazine’s Reader’s Choice Award at Microsoft Tech Ed in Dallas on June 3rd.
The Education vertical market followed shortly thereafter via eSchool News, Veritas Software’s Backup Exec emerged at the top of this category owing to its ease of use, robustness, and reliability. “Veritas’ Backup Exec has proven itself. The ability to specify backup paths through separate network cards, VLANs, and SANs has been responsible for more saved hides than I can shake a stick at,” one reader wrote. Backup Exec received 48% vote, 3 times the vote of the next competitor (CA).
And in September, Windows and .NET Magazine honored Backup Exec with two major reader’s choice awards:
- "Best Disaster Recovery Tools, Enterprise Backup/Recovery Archive Software"
- “Best Disaster Recovery Tools, Local Backup/Recovery”
The quotes from these customers really say it all. One customer note that Backup Exec was “very easy to configure and use,” while another went so far as to say “This product rocks!” This is high praise from customers. And this is the kind of information and these are the messages you can take to your customers to let them know they are getting a great solution – so you can close more business.

15. VERITAS Backup Exec 9.1 for Windows Small Business Servers

16. Comprehensive And Complete Microsoft Exchange 2003 Microsoft SQL 2000
Desktop / Laptop Protection
Microsoft SQL 2000
Open File Protection
SharePoint Team Services
Single Drive Support
Remote Server Protection
Intelligent Disaster Recovery

17. VERITAS Backup Exec 9.1 Protecting SBS 2003
Two New Backup Exec 9.1 SBS Editions
Included Functionality
Standard Edition
($595)
Premium Edition
($795)
Agent for Exchange Server 
Intelligent Disaster Recovery
Single Tape Drive Support
SharePoint Service Support
Agent for SQL Server
Support for Microsoft’s SBS 4.5 & 2000
With Backup Exec 9.1, VERITAS continues to lead by matching Microsoft in its offerings by making available two specific Backup Exec for Windows Small Business Server editions, one for the Premium Edition (priced at $795) and the brand new Standard Edition (priced at $595). Key points that you should note:
VERITAS supports what Microsoft SBS offers, including SQL in Premium, but not in Standard
VERITAS provides leading Windows data protection at a reduced price - $595 – less than MS’ SBS Standard Edition price
We also provide IDR functionality, Single Library Support, as well as Microsoft TEAM services in each new Edition
Only the Premium Edition will support SBS 4.5 and 2000
VERITAS has attractive pricing for customers to upgrade from BEWS 9.1 SBS Standard to Premium, or even to Backup Exec Server Edition, which means there’s really no price penalty for upgrading

18. What Customers Like About Backup Exec
I have used NT Backup in the past for my OCModShop backup needs which worked fine but was lacking in areas I needed. I am very impressed with Backup Exec because of its functionality, options, and speed. With the ability to backup data, Exchange, SQL, and the system state all with one program and all in a single instance the time saved is enormous. Not only does the consolidated backup save time but if I ever need to restore anything that also will be much faster and give me more flexibility on how I want to restore.
– Brandon Turnbull, OCModShop, September 2004

19. Why Backup Exec for SBS 2003 Reliable data protection
Offsite backup to remote location
Fast Backup and Restore solution
Easy and flexible scheduling
Comprehensive notification scheme
Powerful disaster recovery
Great flexibility and granularity to manage backups
Exclude non-business-related data
Single mailbox backup/restore
Multi-server management

20. New SBS-Specific Agents/Options
Advanced Open File Option
Desktop Laptop Option
Library Expansion Option
Remote Agent (CAL)
Specially priced for Small Business Server market
Can only be used with Backup Exec for Windows Small Business Server Editions
And with the introduction of the Backup Exec 9.1 for Windows Small Business Servers, VERITAS now offers specific agents and options for the Small Business Server market. These are agents and options that are specially priced for customers purchasing Backup Exec for Windows Small Business Server. And there is an upgrade path for all the agents and options, so you won’t have to buy them over again, should you grow beyond their Small Business Server into a full fledge Server offering.
It is important to note that these agents and options will only work with Backup Exec for Windows Small Business Server, and not with Backup Exec for Windows Server edition.

21. Improved Application Availability Backup Exec Agent for Exchange – Included
Keep application online during backups
Reduces backup windows
Microsoft certified protection for Exchange 2003
Deliver more granular support
Backup individual mailboxes
Maintain single instance storage of attachments
Run Incremental/differential backups for mailboxes and public folders
Specify folder exclusions
Globally include/exclude folders
Exclude deleted/sent Items
Backup Exec delivers the fast backup and restore for Exchange servers, and supports Exchange Key features are:
Single Instance Backup of Message Attachments – This backs up only one copy of attachments delivered to multiple users, delivering faster backups of individual mailboxes by reducing backup of duplicate information. No longer will you be backing up that large sales or technical presentation sitting in everyone’s mailbox.
Greater Granularity – Exchange users can now perform incremental  and differential backups of individual mailboxes and public folders when performing mailbox level backups.
Specific Folder Exclusion – This provides Exchange users the ability to globally include or exclude specific folders, such as Deleted Items or Sent Items, during Exchange mailbox backups.
The bottom line impact – Application availability improves backup windows are reduced, and application availability is improved. A key benefit for businesses AND IT depts.

22. How Single Instance Storage WorksVP
TRADITIONAL BACKUP
SINGLE INSTANCE
Messages
Attachments 1 2 3
100+
EE #1
Exchange 2003 on SBS 2003
Tape Drive
EE #2
First build is automatic
Let me show you exactly how single instance storage of attachments works. In this instance, we have a VP who is sending an out. And it has a PowerPoint presentation attached, probably with a lot of graphics.
Hit Page Down or click on mouse to advance
He may send it to one employee, two, or maybe the whole company – more than 100 employees.
And that he sends out will send the PowerPoint presentation in every that goes out.
Those s, and their attachments will be on the Exchange server.
And all that data will get backed up.
As we look at traditional backup methods, each either sent from the VP or sitting in the employee’s inbox will get backed up, as will EVERY copy of the PowerPoint presentation. This unnecessarily increases the backup size, amount of data to be stored, and slows the backup.
With the Single Instance Storage included in the Exchange Agent for Backup Exec in v9.0 or later, the process is much more efficient. It separates the message and the attachment, placing each in its own category.
And it only backs up the attachment ONE TIME.
It provides pointers to that specific attachment – in this case, a PowerPoint file – so easy retrieval at a future date.
The benefit is that we reduce the amount of data to be recovery, enable simple, easy recovery, and help you maximize your storage resources. Faster backups, faster restores, greater granularity and protection.
EE #75

23. Improve Application Availability Backup Exec Agent for SQL–Included in Premium
Keep application online during backups
Deliver granular support
Backup individual file groups
Faster, smarter recovery
Use automation to restore the master database
Run a single pass restore using automated disaster recovery
Redirect restores to alternative database
Implement and support SQL Server clusters

24. Backup Exec Intelligent Disaster Recovery – Included
Automated
Easy, reliable, error-proof Windows server restores
Able to be used by non-technical staff
Gets you to get back to business – fast
To assist organizations with rapid server recovery, VERITAS offers the Backup Exec Intelligent Disaster Recovery Option. It is an affordable, cost-effective solution for server recovery. What’s key is that it is automated, so it removes the manual, laborious, time intensive server restores and gets you back in to business fast.
And it integrates with Backup Exec. You already have to do backups. It is simple, easy, and affordable to add the additional functionality to ensure rapid server recovery, while you are doing your regular backups.

25. Server Recovery Manual vs. Automated
REBOOT
Load “backup” media; re-catalog, then restore data.
Reload Backup Exec
Reload the OS from media, apply all service packs,
drivers updates, etc.
Gather all software media
(O/S, Applications, serial numbers, etc. to rebuild serve)
Manual
Reduces Server Restore Time By 50 – 80%
Time To Restore
REBOOT
Load “backup” media;
restore data
(using DR CD or Disk)
Diskette/CD Media
REBOOT
REBOOT in DR mode
(& restore data)
Bootable Tape
In fact, we can compare traditional (or manual) restores to automated server recovery. You’ve got to gather your operating system and application media, restore the server, apply any previous service packs AND driver updates. And how many of you can tell me where all your serial numbers are right now?
Take informal poll
By comparison, you can see how automated or rapid server recovery significantly reduces the time.
Hit Page Down or click mouse.
In fact, HP did a study that included Backup Exec, and it showed that automated server recovery can reduce server restores by 50 – 80%. And when that means reducing the time to get your Exchange server backup in 80% less time – well, that could be a career enhancing move.
Traditional
Automated Server Recovery
Level Of Simplicity

26. Simple As 1 – 2 – 3 Prep CD Media Step 1 Burn CD Media Step 2
Restore: Insert CD
Step 3
System walks user through:
O/S restore
Application/Data restore
First build is automatic
How does it work? Well, it’s as simple as 1, 2, 3. Once installed, you follow the wizard to create your recovery media.
Hit Page Down or click mouse
Then it will ask you how you want to set up the media. We recommend a bootable CD image.
Then simply select the computer or computers to protect.
Step 2 is you burn a CD of the recovery disk you’ve just set up. Keep in mind – you don’t need specific CD burning software. It’s included for free with Backup Exec.
Step 3 – When you need to restore, you simply insert the CD in the downed server. The CD will walk you through the O/S, application, and data restore.
Recovery CD

27. VERITAS Backup Exec 9.1 for Windows Small Business Servers
Improved Protection

28. Improved Backup Integrity Backup Exec Advanced Open File Option
Protect files even while in use
Increases application availability
Improves your backup quality
Increases speed of your backups
Leverage snapshot “frozen image” technology
VERITAS Volume Snapshot provider (VSP)
Microsoft Volume ShadowCopy Service (VSS)
VERITAS Volume Manager FlashSnap
With better protection also means better data integrity. According to a survey conducted by Strategic Research Corporation, open files cause 97% of incomplete backups. So to meet today’s challenges companies needs a solution that ensures all files on local or remote servers are protected - even while in use. Advanced Open File , which includes the Backup Exec Remote Agent for Windows, provides that functionality. Additionally, the Advanced Option File Option and integrates the ability to detect the
Additional/Technical Information
Microsoft Volume Snapshot Service (VSS) for shadow copy components, VERITAS Volume Snapshot, or Volume Manager FlashSnap -- providing users the option to select either frozen image solution to protect open files.
The impact in application availability needs are met, but data integrity goes to 100%.
100% complete backups
100% data integrity of the backups

29. Backup Exec Desktop and Laptop Option
Improves Data Protection
Provides continuous disk-based protection
Enables Synchronization
Enable files on multiple desktops and laptops synchronized, allowing data to remain “in-place” where users need it
Provides Simple Administration
Offers a single console keeps administration to a minimum
Allows simple management of user groups and backup parameters
Helps Ensure Regulatory and Audit Compliance
Extends robust protect for Outlook Personal Folder (.PST)
Sends only message level changes for faster backup
To solve the IT need for a reliable desktop and laptop data protection, VERITAS introduces the Desktop and Laptop Option. The Desktop and Laptop Option not only provides data protection in a new continuous mode that will protect users whether they are in the office or on the road but it introduces something new to this space, Synchronization. Synchronization allows users with multiple machines to synchronize their data in-place or where they need it; similar to how a Palm Pilot synchs with a computer. To help with the total cost of ownership the Desktop and Laptop Option utilizes existing hardware, storage and personnel, making the implementation and deployment of the solution fast and easy. A single console allows for at-a-glance management that the Administrator will need to view once a day to ensure operations are running smoothly. In addition, the Desktop and Laptop Option manages thousands of users via profiles, which allow the Administrator to segment users however they like (by workgroup or department for example), assigning backup parameters such as including/excluding files, setting maximum amount of storage used and schedules to ensure the operation runs smoothly. Lastly, we have enhanced our ability to handle .pst (personal outlook folders, those sitting on the hard drive) files. Instead of treating the .pst as one large file it is considered a series of files or individual mail messages. The desktop and laptop option will only backup the changed mail messages, thereby delivering faster, less obtrusive backup.

30. Desktop and Laptop Protection Continuous Coverage
DOC
Tape Drive
(or other storage media)
Desktop at HQ
PDF
Laptop on the Road
This slide graphically shows how it works/architecture. It builds automatically.
The Desktop and Laptop Agent resides on each individual desktop and laptop and facilitates the copy of files to a file server or network share via a Backup Exec server. In this particular representation the Backup Exec console is separated from the network share to show that data flows directly to storage and does not pass through the server. Once the data is stored on the file server it can be easily added to the Backup Exec server backup rotation to ensure that the data is safe in case of disaster on the appropriate tape drive or other media.
DOC
DOC
PDF
XLS
PDF
XLS
XLS
Desktop at Local Office

31. Library Expansion Option
One tape drive license included
Additional tape drives require library expansion option (LEO)

32. Next Steps

33. Next Steps
Educate
Evaluate
Engage

34. Next Steps – Educate

35. Next Steps – Educate You and Your Customers
Datasheets
White Paper
Exchange
SQL
Disaster Recovery
Flash Demo
Intelligent Disaster Recovery
Customer Pain Video
Desktop and Laptop Protection

36. Next Steps – Evaluate Download the product
Only Turn on agents/options:
Exchange Agent
SQL Agent
IDR Option

37. Next Steps – Engage Veritas Partner Program Veritas Partner Network
Veritas Advantage Program

38. VERITAS Partner Program
“Sales, Technical, Training and Marketing Benefits”
Access to our Extranet for Partners
Free Online Sales Training (SMB Track Available in June)
Free Technical Support – 24x7 Telephone Support
Participate in our Sales Promotions
Attend free webcasts
Free Evaluation Software
Free NFR (Not For Resale) Software
MDF (Premier and Elites Only)
Promotions (receive points for training and selling at the VERITAS Advantage Program (
Partner Locator (Later In 2004)
SMB Recruitment and Development Kit
Join our VERITAS Architect Network – Technical Forum

39. VERITAS Partner Network
Order Evaluation software and “Not for Resale” (NFR) software
Competitive Information
White Papers
End User Presentations
Demo Tools
Print on Demand
Customer Testimonials
Sales Kits
Marketing Kits

40. The Advantage Program
The Advantage Program
A points based rewards program for partners
Points are earned on Promotions and Training
Points are redeemed for over 1,000 different items in our online catalog
Promotions Launched
Quarterly Promotions Running all the time
Customer Referral Promotion – Advantage Program
Double Points Training Promotion – Advantage Program
VERITAS Sales Professional Program
Free online sales training for Partners
Become a Sales Professional by completing required training

41. Contact VERITAS Inside Sales (800-327-2232, Option 2)
Next Steps – Engage
Contact VERITAS Inside Sales ( , Option 2)

42. &
QUESTIONS
ANSWERS