1. VCS Agents SE Interlock ‘06
Q1’06
Roger Davis
Product Manager, HA Solutions
Todd Ruhl
Technical Product Manager, HA Solutions

2. Agent Agenda Roadmap Agent Strategy
Selling HA Solutions for ISV Applications
Competition

3. Standardization: Major Apps & DBs
Q2’06
-- Today --
Databases
Version
Solaris
AIX
HP/UX
Windows
Linux (RH)
Oracle
8i-9i,10g
DB2
(+EEE)
N/A
Sybase
11.x-12.5
SQL
2000, 2005
Applications
Exchange
2000, 2003
Oracle E-Bus Suite
Oracle App Srvr
PeopleSoft
8.x
SAP
4.6, 4.7, 6.2
Siebel
6.x-7.7
Sun ONE (Sun JES)
Tuxedo
WebLogic Server
6.1-8.x
WebSphere App Srvr
5.x, 6.0
WebSphere MQ
5.3
10gR2
(+SLES)
, 15
, .10
NetWeaver
, 7.8
, 9.0
, 9.0

4. Primary Source of Agent Information: The Agent Matrix and Roadmap
VNET\Products\Cluster Server\Agents & Options\ VERITAS Cluster Server Agents List
Continually updated – a living document
Lists all the VCS agents, for all the platforms
Categorizes agents
Lists key compatibility information
Authoritative roadmap: reasonably up-to-date
It is no longer a download site for agent binaries
ICG’s are downloadable

6. Future of Agents: Our Strategy
Dominate large, fast growing sectors identified with HA
Increase primary application focus on ERP (SAP) space
Leverage Consulting and generic “Solution Bundles”
Extend strategy for current DB and Application agents
Continue with quarterly Agent Pack CD as release vehicle
Ensure that agent portfolio is compatible with VAD and VCS

7. TPM Support for ISV Solutions
Paul Belk
SAP
Manuel Braun
SAP and SAP/RAC certifications
Kevin Barth
WebLogic, WebSphere, Oracle App Server
Todd Ruhl
Siebel, PSFT, Oracle E-Business, MQ, Tuxedo, Sun Messaging Server
Put some names to faces

8. Deeper Dive on ISV Agents Todd Ruhl
A few HA/DR configurations – SAP
Common objections
Suggestions for selling
Competitive notes

9. Example: SAP HA Configuration
VERITAS Cluster
Central Svc
NFS Svc
Central Svc
NFS Svc
Web Disp
Router
(ECC & EP)
Dialog Instance
Dialog Instance
Database Server
(ECC & EP)
Enqueue Replication
Enqueue Replication
Wish there were time to review each ISV HA solution in more detail
Will briefly review SAP since it’s our largest oppty—also most complicated solution,
Complexity of SAP deployments, large nbrs of instances, ripe oppty to emphasize manageability benefits…simplify
Focus of next agents (Q2) is support for NW, Enqueue, (both UNIX and Win) and 64-bit on Windows
Diagram depicts simplified and small SAP deployment
2 apps deployed, supported by almost bare min nbr servers for each
Key terms you’ll encounter
R/3 and ABAP (old SAP arch in which apps run)
NW (new Java arch in which apps run)
Enqueue Replication – HA feature of SAP – agent has sophisticated functionality to automate recovery of enq table
Using CFS for Central Services shared directories (Manuel’s customer)
Web DB
SCS
EnqRep
Dialog
ERP Central Component (ECC)
Enterprise Portal (EP)
SCS
EnqRep
Dialog

10. Rockwell SAP HA Configuration
Veritas Cluster
Web Dispatcher & SAP Router
(ECC, SCM, XI & EP)
Dialog/Application Server Instance
Dialog/Application Server Instance
Dialog/Application Server Instance
Dialog/Application Server Instance
Central Svc & Enqueue Replication
Central Svc & Enqueue Replication
Central Svc & Enqueue Replication
Real-world complex, large environment…hundreds of servers eventually…with a DR site
4 applications sharing groups of servers dedicated to each tier…more apps are coming
Begging for standardization, automation, integration…and simplified management
Ripe VAD – server farms dedicated to each tier
Central Svc & Enqueue Replication
Central NFS Services
Database Services
(ECC, SCM, XI & EP)
SCS
Web
EnqRep
Dialog DB
ERP Central Component (ECC)
Enterprise Portal (EP)
Supply Chain Mgmt (SCM)
Exchange Infrastructure (XI)

11. Common Objections Why Cluster All Tiers of My Application?
Why clustering redundant or HA-capable services?
Multiple instances of the service may exist
SAP dialogue instances
PeopleSoft application servers and web servers
Siebel application servers
Service already has HA capabilities
WebLogic and WebSphere clustering
Tuxedo domains
Sun Messaging Server watcher process
MQ parent process restarts child processes

12. Why Cluster Redundant or HA-Capable Services
Limitations of HA-capable application services
They enhance HA for that app service only
They are unaware of other app services—no coordination
Their response to failure is often limited (e.g. service is removed from the load-balancer only—no restart attempted)
The feature helps, but cannot achieve the overall level of HA offered by VCS
Reasons to cluster all application services
To manage interdependencies among services at all tiers
To facilitate and expedite system maintenance
To simplify application management (start, stop, and monitor all services from the same interface)
To ensure performance capacity (get the failed app or web server back online ASAP)
Clustering all services is essential to a reliable DR solution
Some single points of failure are “grey” (e.g. Siebel Gtwy)
Reference supporting slides on VNet

13. Example: Ferrellgas HA Configuration
Showing Ferrellgas config for following reasons
Solution involved multiple agents
All services were clustered, even redundant app and web servers (for DR and manageability)
Model sales and consulting effort

14. Example: Ferrellgas HA Configuration
VCS also simplifies the management of a complex app environment
Imagine trying to start, stop, monitor, and coordinate all these services without VCS (tedious and error-prone)

15. Selling Tools
Immerse yourself in the customer’s application requirements (their pain, problems, objectives, and issues related to HA).
Capture them in diagrams and descriptions
Summarized list of driving requirements
Diagram of existing or “currently planned” environment
List of hardware and application software to deploy
Diagrams of proposed environment
HA use cases
May need to get time with Sr Mgt, DBAs, sys admins, application architects and admins, network admins, SAN admins
Gathering and capturing this is the path to becoming a trusted advisor
Will force the customer to provide necessary detail, will educate them, force them to analyze and decide upon important HA issues
You’ll have the info to develop compelling and credible proposal
Use the following slides as templates in your sales efforts

16. Selling Tools Diagrams of Existing/Planned Environment
Potential wealth of info: requirements, constraints
Get involved early so HA requirements influence hdw and sftw architecture and purchases
Engage a SME (ECS experienced with the app or TPM, or both) – the apps are complex…nuances, exceptions
CIC Example

17. Selling Tools List of Hardware and Software to Deploy
Servers
(2) Sun V880, 12 CPU, 32 GB RAM, (2) Emulex LP9802, Quad NIC, [database]
(6) Sun V440, 4 CPU, 16 GB RAM, (2) Emulex LP9802, Quad NIC, [other servers]
O/S
Solaris 10
SAN
Hitachi Thunder 9570, Hitachi TrueCopy, Brocade 4100 switches
Infrastructure Software
SF/HA 4.1
Application
PeopleSoft Enterprise:
CRM 8.11, Finance 8.10, Portal 4.2.1
PeopleTools 8.47
With this info, now ready to use VNet and other resources to determine what’s available
Note common confusion with version of PSFT app and version of PeopleTools

18. Selling Tools Diagrams of Proposed Environment
Veritas Cluster
Msg Srvr LDAP
Msg Srvr MMP
Msg Srvr1 POP/IMAP
Msg Srvr2 POP/IMAP
Msg Srvr3 POP/IMAP
Hot Standby
Msg Srvr MTA - In
Msg Srvr MTA - Out
HA-centric diagram communicates virtualization, breakdown of the app, decoupling, flexibility, compreh mgt and visibility,
Local cluster example
LDAP
MMP
Msg1
MTAin
MTAout
Msg2
Msg3

19. Selling Tools Diagrams of Proposed Environment
Better appreciate the value statements of manageability, automation, and simplifying a complex environment

20. Selling Tools Diagrams of Proposed Environment
Global Cluster
SAP Deployment at AIG
WAN
Site A
Site B
App Srvr 1
App Srvr 2
App Srvr 3
FTP
App Srvr 1
App Srvr 2
App Srvr 3
FTP CI CI
DB Server
TE Server
DE Server
Hot Stand-by
DB Server
TE Server
DE Server
Hot Stand-by
Global cluster example
App1
App2
App3
App1
App2
App3
Volume Replication CI
FTP CI
FTP
IP Network DB TE DE DB TE DE

21. Selling Tools Proof Point – Ferrellgas Deal - TOC
Requirements and proposal captured in one document
Engage consulting early
Propose an analysis and design project to scope our and define the larger project

22. Selling Tools Proof Point – Ferrellgas Deal - Events
Sample of detail event/response requirements in the proposal

23. Selling Tools VNet Agents & Options
One of two authoritative, update-to-date sources of info about VCS agents (your agent Bible)
Refer to the support matrix and VNet first, then ping PM or TPM

24. Selling Tools VNet Agents & Options – Example Detail Page
This section visible from public web site:
VNet and spreadsheet matrix have differing capabilities and serve different purposes
Subset of VNet info is also on public site, some is internal
Refer your customer to etc…
Spreadsheet matrix contains more details, internal-only data (roadmap); not as readable

25. Selling Tools VNet Agents & Options – Example Detail Page
Internal only, you see this information:
Sales Tools

26. Selling Tools VNet Agents & Options
If questions remain, use AskPM or contact the TPM directly

27. Other Selling Suggestions
Engage early in the application planning process
Influence number, type, usage of servers, SAN, etc.
Engaging after key decisions have been made may constrain the solution
Beware of consultants from SI’s and the ISV. Strong knowledge of application, but limited knowledge of HA/DR
Engage a SME as needed (ECS or TPM)
To facalitate capturing requirements
To create proposal
Engage ECS for an HA design project
1-3 days for smaller app deployments
5-10 days for larger
Be sure to secure an experienced architect for this
For deployment, engage a consultant with experience in clustering the application

28. Competitive Notes Platform Vendors Application Vendors
Most have the major packaged apps covered (agents) and have better relationships (eng and sales) with the ISVs
Application Vendors
SAP developed their own HA solution using MSCS; VCS not a supported configuration for SAP on Linux & Windows
WebLogic continues to add features which enhance HA and DR
PeopleSoft has a HA/DR solution whitepaper which suggests clustering software is unnecessary
Symantec has more off-the-shelf, supported agents
Generally, ISV agents more robust and intelligent in all entry points
Intelligently delaying first-monitor event until fully instantiated
Multiple levels of monitoring and custom monitoring
Ability to control and tune performance impact of monitoring
Latitude in monitor entry point that allows a service having temporary problems to self-correct before faulting it
First failure data capture
Thorough and reliable methods to clean the system after a fault occurs
These ISV agent features demonstrate that Symantec has more expertise in and commitment to HA than the competition.

29. Backup Slides

30. MC/SG Feature VERITAS Cluster Server HP ServiceGuard
Application support
Plug-and-play support for applications like Oracle, DB2, Sybase, SAP, Siebel, NetBackup and replication services like SRDF, TrueCopy, VVR, and many more, through enterprise agents.
Templates available for applications like Oracle, RAC, Informix, Sybase, SAP and Peoplesoft
All templates need some level of customization

31. HACMP Application Enablers
Orderable Enablers
Smart Assists
HACMP Smart Assist for WebSphere
Downloadable enablers
HACMP plug-ins
DNS plug-in
DHCP plug-in
Print server plug-in
HTTPServer plug-in
HACMP XD (Extended Distance) Tools
GMDSizing tool
Application Integrators
Application Server
Oracle Application Server 10g - Cold Failover Cluster
Database
DB2 Universal Database EE v5.0
DB2 Universal Database v5 and beyond
(now include HA Scripts!)
Oracle Release 7.3/8
Oracle Release 7.3/8/8i
Transaction Monitoring
Tivoli Enterprise 3.6
Enterprise Availability Management
Candle Command Center DB2 UDB EE v5.0

32. Red Hat Cluster
Service failover: Red Hat Cluster Suite not only ensures hardware shutdowns or failures are detected and recovered from automatically, but it also monitors applications to ensure they are running correctly and restarts them automatically if they fail.
For high-volume open source applications, such as NFS, Samba, and Apache, Red Hat Cluster Suite provides a complete ready-to-use failover solution. For most other applications, customers can create custom failover scripts using provided templates. Red Hat Professional Services can provide custom Red Hat Cluster Suite deployment services where required.

33. Microsoft Cluster Server (MSCS)
Scripting
Existing applications can be made Server cluster-aware using scripting (VBScript and Jscript) rather than writing resource dlls in C or C++.
Benefits
Easier Development – makes it much simpler to write specific resource plug-ins for applications so they can be monitored and controlled in a Server cluster. Supports resource specific properties, allowing a resource script to store Server cluster-wide configurations that can be used and managed in the same way as any other resource.

34. Potential New Application Markets for Agents:
> ~$1B Size, with CAGR > ~8%
“Current agent coverage”

35. Outside of Application Space, Market Targets:
> ~$1B Size, with CAGR > ~8%
Application Management Markets ($M)
System Infrastructure Markets ($M)

36. Future Directions New Agents
How do we determine which markets to target?
Which need HA?
Timeframes…

37. Increase Revenue with Current Agents
Expand commitment to SAP
Leverage Consulting Agents
Leverage Bundled Agents
GenericService Agent
Application Agent
Process Agent

38. Address SAP-related Product Issues
Solve the Linux issue: VCS without kernel components
Get support for Windows SAP agents (need new API calls)
Increase coverage of types of SAP servers. Build new:
Agent for SAP DB/MaxDB database (on the roadmap)
Agent for LiveCache (on the roadmap)
Enqueue Replication agent (on the roadmap)
Partner with SAP to coordinate requirements and releases
E.g., need shipping agent in sync with coming versions of SAP NetWeaver-s.
Coordinate Symantec product solution efforts across departments and product groups
I.e., Data Protection, Availability, Performance, Storage Management