1. PART I: GIVING AND RECEIVING CRITICAL FEEDBACK
What is Critical Feedback?
Webster dictionary: The act of criticizing unfavorably.
“The art of evaluating or analyzing with knowledge and propriety”. Thus, critical feedback, when viewed as an opportunity to expand one’s understanding, is more often a tool for achieving positive results”.
-Patti Hathaway, CSP
Properly given critical feedback becomes constructive feedback where we will build our team, strengthen each other and uplift one another.
Often we view critical feedback as something totally negative , but it is the art…

2. WHY DO WE NEED TO GIVE CRITICAL FEEDBACK?
We are doing an awesome job and we deserve to know.
We are off track and we want everyone back on track.
Organizations that utilize critical Feedback as a management tool enjoy higher levels of productivity and morale.
Shift behavior. Make a change or keep doing what you’re doing.
Conversation requires a balance between the talking and listening and somewhere along the way we lost our balance. we are not ready to listen.
Fostering a culture of openness will lead to excellence in organizations.

3. HOW TO GIVE CONSTRUCTIVE CRITICAL FEEDBACK?
Make it timely, keep it private, Use I statement, and two issues.
For negative feedback you need to consider your timing: you can do it immediately following the behavior as constructive criticism or you can do it just prior to the next improve or grow as advice.
You should never ask for a complete change of character after giving the critical feedback. Do not expect changes overnight. We need to be realistic about your expectations. That’s why it is so important to set up mutual goals and be as immediate as possible,
“ Great spirit, grant that I may not criticize my neighbor until I have walked a mile in his moccasins” Indian prayer

4. HOW TO GIVE CONSTRUCTIVE CRITICAL FEEDBACK?
Describe
Acknowledge
Specific
Reaffirm
It is a one-way communication to the receiver. We are redirecting someone back to the goal and expectation he/she missed.
Use DASR
People have tendency to use “ you-blaming” statements, such as “you never turn in your monthly status report on time
Or why are you always late to our staff meetings?

5. 5 STRATEGIES TO HANDLE CRITICISM

6. It takes an open mind to be able to listen to an opposing view
It takes an open mind to be able to listen to an opposing view. If we can understand and use it, feedback can empower us……