1. DSC Admin Forum
Welcome.
Good turn out.
The want to improve. Personal development
Why we’re here?
Step back and assess what we do.
GROUPS
Allocated groups. Check numbers are roughly even. Explain groupings
“Innovation is taking two things that already exist and putting them together in a new way.” –Tom Freston

2. Schedule 5:30PM – WELCOME 5:35PM – ADMIN PROCESSES CASE STUDY
REVSPORT PROCESSES
MARKETING & COMMUNICATIONS
6:10PM – BREAK
6:20PM
MARINE ACT
OUTTHERE SAILING YOUTH PROGRAM
RETENTION
PARENT ENGAGEMENT
7:00PM – SUMMARY / FAREWELL
TOPICS
FEEDBACK FORMS: please leave them over there…
Do it as we go
Be honest, its anonymous
THEME or MINDSET
Thanks to anyone who read the DESIGN THINKING article.
Challenge the way we think, the way we approach things, consider what else might be possible.
Avoid discussing what’s not possible. Solutions focus, outcome driven, progression.
Learn from others in the room. Diverse knowledge, sailing & non sailing. New faces
ICEBREAKER
Everyone get A4 paper, 5 sec to scribble something
Pass it left
15 sec to draw a bird
DSC Admin Forum

3. Westernport YC
HOME PAGE
Tiles
Simple

4. Westernport YC Mobile friendly
HOME PAGE

5. Albury Wodonga YC
HOME PAGE
Events on the home page
Facebook & news

6. AWYC
EVENTS PAGE
Search function
Simple

7. Completely online enrolment

8. Template info
PLUS “How to register” to make it very clear what an AS number is

9. Volleyball ACT
CLICK PHOTO LINK
Then go to: UPCOMING EVENTS > Coaching Clinic > ONLINE ENROLMENT
ASK: What benefits might come of a site like this??? Site & Enrolment???
WHITEBOARD POINTS

10. WEBSITE & ENROLMENT PROCESS BENEFITS
Less Data Entry
Less Finance Admin
Accessible and User Friendly
38% of people will leave a website if they find the layout unattractive.
Voice shopping (Alexa, Google Home) is estimated to be 40 billion in the U.S. by 2020
5 million Australians voted early.
Automated/Personalised Communications
The use of emojis in marketing messages increased 775% from 2015 to 2016.
= Reduced administration labor
= More time doing what you love!!!
GOOD WEBSITE & ENROLMENT PROCESS BENEFITS:
Less data entry. (time saver)
Exceptions: IT illiterate / school groups
CSV upload > merge members
Less manual finance (time saver)
Avoid cash handling and bank transfers.
Download finance report > upload to Xero/MYOB
Accessible & User Friendly
(more entries, less phone calls about the course because the info is readily available)
Automated communications
(time saver > easier to send more coms > better retention)
=Reduced admin time
80% entries will enter autonomously
20% entries require your assistance
More time doing what you love
SUMMARY
These are the points I want to get across to all DSCs. Course content is great because it’s what we enjoy. Admin processes haven’t progressed with current trends because we haven’t stepped back and accessed.
SLIDE END 5:45PM
DSC Admin Forum

11. Group Work REVSPORT PROCESSES MARKETING & COMMUNICATIONS
GROUP WORK – CHECK GROUP SIZES
REVSPORT PROCESSES 5 min
List 3 things that work
List 3 things to change, improve, solutions
E.g. admin access, who does what, entry process, cloning events, rostering
Marketing & Communications 5 min
E.g. auto s, follow up phone call, school newsletter, local business support, socials…
WHITEBOARD COMMON THEMES
BREAK 6:10PM
RETURN 6:20PM
REVSPORT PROCESSES
MARKETING & COMMUNICATIONS

12. Marine Act Established in 2017 through Ports and Marine Legislation
Amendment Bill
Objective was to mirror public safety duty that already exists in Occupational, Health and Safety Law to enable Marine Safety Victoria to monitor compliance and promote good practice through guidance, audits and, if needed, enforcement action.
Intention was not to establish new obligation:
The incidents that highlighted safety risks associated with events were managed by quasi commercial event managers
Recreational boating events run by volunteer based organisations who are not “employers” are not covered and have never been the focus of legislative changes
However, it should be recognised that masters of recreational vessels, other persons involved in operation of a vessel and passengers all already have safety duties under the Marine Safety Act 2010 to take reasonable care.

13. Marine Act cont Safety duty for boating activity event managers
Safety duty came into effect on 30 June 2018
Duty is to ensure safety, so far as is reasonably practicable
What does this mean:
Need to identify and understand the safety risks associated with the proposed boating activity event
Think about what can be done to eliminate or minimise risk: what is practicable?
Risk controls can be costly, what level of risk control is reasonable?
Starting point is what constitutes good practice
Focus is on improving risk management and avoiding safety incidents
In practice, enforcement action is rare
No prosecutions for failure to fulfil safety duty under Marine Safety Act since 1 July 2012
Prosecutions under OHS only occur when there are significant failures i.e. no evidence of understanding of risk, no understanding of good practice and no precautions taken.

14. A VicHealth initiative
May 2019

15. What does the data say?
Of the 330 OutThere Sailing registrations, 247 post participation surveys were sent out (This difference is due to paper forms being illegible).
33 people then filled out the post participation survey.
I have included some questions and responses in the following slides. All are direct responses and are non-identifiable.
OutThere Sailing

18. What did you like most about the program?
The program provided was fun and challenging for my son and I thought the cost was very reasonable compared with other sporting activities.
The freedom to relax and sail a boat at leisure.
The fact they can learn more and be outdoors
The experience and being able to learn how to sail in such a short time
Separated from the younger children and treated age appropriate
Hanging with friends with something to do (structure)
Fun casual structured atmosphere
Everything. I loved learning how to use the sups and wind surfing and fun games with sailing, and especially the motorboats, and going out to the seals, it was all very enjoyable.
Cost and opportunity to try something new.

19. What did you least like most about the program?
Lack of skill of facilitators to work with and engage young people. General disorganisation.
Maybe a little more variety would've been good, I know it depends on weather but if we did a wider variety of activities it would be even more fun
My daughter found the physical aspects somewhat challenging and uncomfortable so she learnt that she was not an absolute enthusiast
nothing really would like to know more about other activities that are available
They spent most of the time listening not doing, so it wasn't engaging

20. What does the program need to engage and retain people aged 14-17?
Promotion via social media. • Various opportunities • Like able and minded teens
cool & funky 2. Not cumbersome 3. Cheapish
Food. (: 2. Friendship... maybe like 'bring a friend' sort of thing. Or make new friends Advertise at schools?
Advertise on social media Make it fun and exciting Close to the water in summer
Have engaging sessions that allow independence to some degree. Simplify theory based talks and add engaging components to let teens engage in this activity. Teens seem to like food. So I'd suggest supplying food ? 😂
Short instructions but clear, don't over explain
To Be Fun To be Exciting To be organised
Young instructors Flexibility Good facilities and equipment

24. Group Discussion RENTENTION PARENT ENGAGEMENT Slide start 6:35pm
RETENTION – 5min
List 3 things that work
List 3 things to change, improve, solutions
PARENT ENGAGEMENT - 5min
WHITEBOARD COMMON THEMES
Slide End 7pm
RENTENTION
PARENT ENGAGEMENT

25. DSC Review Process
Self Assessment Review Form
I-Audit

26. THANK YOU See you at the Instructor Conference 27th July
Feedback Forms
See you at the Instructor Conference 27th July