1. Hosted by: Carol Saunders, Simon Thompson & Melissa Jacobi
Student Support Model
Hosted by: Carol Saunders, Simon Thompson & Melissa Jacobi

2. Outline of presentation
Strategy overview
Overview of the Student Support model
Course Leader position
3 Adviser roles
Collaborative working
Outline of presentation

3. Shaping Futures Strategy set by the Shaping Futures Pillar Board
All students will have access to three named Advisers:-
Academic Advisers
Employability Advisers
Student Support Advisers .

5. Course Leader

6. New Structure of Help and Advice from January 2019

7. 3 Adviser Roles Academic Adviser Student Support Adviser
Employability Adviser

8. Academic Adviser
Links to the Academic Advising Framework and new AA Policy.
Sits within a local 'model of academic advising'.
Key Remit:
Academic Progression: monitoring academic performance and providing academic advice
Personal Development: providing a personal point of contact and regular contact throughout their studies.
Professional Development: providing academic advice on professional development including further study.

9. Developments During 2019/20
"Leave with More"

10. No. of Comments Related to AA
NSS Comments
Year
No. of Comments Related to AA
Positive
Negative
Single Improvement
2018 13
2019
137 79 41 17
No group academic adviser meeting throughout second year, even though we were scheduled for 2 but academic adviser cancelled both. Negative Example
Could not have asked for a better academic adviser. Student Support services and the careers service are brilliant and give students the maximum support while studying and maximum opportunity to progress in the future. Positive Example
Having a regular academic adviser to contact. Improvement Example

11. Student Support Adviser
Supporting prearrival, welcome week and extended induction activities.
Preventative welfare interventions supported by data profiling.
Promoting self sufficiency and autonomy
Pastoral support and advice
Coordination and oversight of specialist support pathways
Escalation route to support students with complex needs who may need cause for concern
Supporting Academic performance and retention in a proactive approach.
Working as part of the Student Support Triangle to provide holistic support.

12. Access to service
The new Hallam help service will make it easier for students to access high quality support via new Hallam Help Points and a range of other channels. If academic colleagues have a student that requires pastoral help and support, colleagues can:
Direct the student to access self service via MyHallam, this allows access to 'how to' information and offers options to contact Hallam Help and request further information or support including support from Student Support Advisers
Direct the student to or phone Hallam Help. If ing to the student, colleagues can copy in the Hallam Help address and this will allow the team to review the details of the enquiry and book any necessary follow up with the SSA as required.
Direct the student to one of the helpdesks where an appointment or attendance at one of the SSA drops ins arranged.

14. Employability Adviser (EA)
Provides specialist employability support and advice for students and graduates including help with:
creating or improving a CV 
help with application forms
interview and selection event preparation
developing psychometric 'test fitness'
find out what employers are looking for
effective job search support for part-time work, placements, graduate jobs or internships
creating or improving a LinkedIn profile
advice on further study options
referral for careers guidance or signposting to other specialist support services

15. Employability Adviser (EA)
Works collaboratively with Faculty Academic staff and other BESE colleagues in support of delivering our Highly Skilled Employment (HSE) commitment:
departmental caseload
part of a multi-disciplinary BESE Faculty employability team
supporting and delivering Career Readiness pathway activities in the curriculum
employability skills preparation for Work Experience
supporting delivery of a holistic student support offer in partnership with AAs and SSAs

16. Collaborative Working
Acknowledge challenges post January.
Genuine commitment to develop practice, communication and processes to improve moving forwards.
Systems Development