1. Homelessness Reduction Act (HRA) Partnership Quarterly Day Wednesday 18th September

2. Introductions & Icebreaker
Icebreaker and energizer

3. Agenda for today 10.30 - 10.50 Welcome, Update & Introductions Plenary
Quiz
Plenary
Designing Your Service Review
Hands-On
Lunch
HRA Project Website
Case File Audits
Guided Conversation
MI Training Guided Conversation
Afternoon Break
Action Learning Sets Guided Conversation
Close & Reflections Plenary

4. National update
General election & spending round for 2020/21 (£422m)
Government 2-year review of HRA – reports March 2020
First year (Apr 18 – Mar 19) of H-CLIC data now released
Consultation on new legislation to abolish Section 21 evictions
CIH rethinking allocations work published this week
Assurance that domestic abuse bill will not be dropped

5. Our priorities for this quarter (July – Sept 2019)
Wrap up ongoing service design projects
Finalise self-assessment tools
Engage externally with good practice library – identify gaps to prioritise
Develop approach to service reviews
Help support "consult" level of user involvement with the five of you
Finalise training package including "train the trainer" options
Interactions with MHCLG

6. Quiz

7. Designing Your Service Review

8. Discussion: the "why" of service reviews
Discuss in your tables the questions below for each of these user groups:
Portfolio Holder
Director/ Head of Service
Service Manager
Team Leader/ Frontline Officer
What do they want/ need from a service review?
How should they be involved?
How should the results be played back? What outputs would be helpful?
Please capture notes and thoughts from the discussion
15/20 mins

9. What citizens experience
What the council says
Service
Process
Policy

10. Holistic Approach to Service Reviews/ Audits - Potential Activities
What citizens experience
What the council says
“Are we a user-centred service?”
Review Strategies & Policies
Prevention/ Relief Offer
User Research
Stakeholder Research
Staff Research
“Are we following statutory guidance?”
“Are we meeting our legal duties?”
User Journey Mapping
“Are we implementing best practice?”
Case File Audit
Process Mapping
Benchmark Performance/ Value for Money
Mystery Shopping
Practice Observations
Secondary Research
Service
Process
Policy

11. Exercise: designing your service review
Review in your tables the handouts and service review activities
1. Complete the "Who?" And "Where" columns for each service review activity (it can be more than one of the options)
2. Pretend you are commissioning a review of your service from us. Design the rough specification for this including:
Who will be involved (grades and teams, internal/ external, partners etc.)
Which activities will be included and who will be doing them
Timelines (including days onsite/ offsite)
Outputs and outcomes you want
Any specific focus areas e.g. things you don't know, assumptions, problem areas etc.
Be as specific as you can and write it up in a way that makes sense to you
3. Add any other thoughts or notes on the handout e.g. other case studies, comments, success factors, barriers etc.
Side Question: Part VI allocations, commissioned and non-commissioned services including supported housing sector
Staff assessment?

12. Lunch

13. Breakout sessions HRA Project Website Case File Audits MI Training
Rebecca
Joe
Lisa

14. Action learning sets

15. Action learning sets Non-directive and non-judgmental
Exercise Instructions
Non-directive and non-judgmental
Supportive and confidential
Focus is on listening and questioning
Based on principle people have their own solutions and make own decisions on actions they will be held accountable to (by their peers)
Purpose of discussion is to understand the issue the presenter is facing, not to give advice
Introductions. Someone volunteer to present an issue or challenge
Presenter presents (informally) their issue to the group, uninterrupted
Questions from the group
Tool designed for practitioners to learn from other practitioners
Uses the combined wisdom and skills of a diverse group of people to work through real challenges and issues and support one another to take action
Combines 'learning' & 'doing'
Allows you to build connections with the other authorities and provide peer support on the common issues you are facing with the HRA
Discussions confidential but main themes will be captured and used within the partnership
Facilitator summarises
Presenter identifies actions and reflects on learning

16. Reflections & close
Reflections and evaluations on learning process today
Feedback and discussion on future frequency – can use for other things e.g. working through things, Q&A on particular cases, cardboard citizens, test things with you
Digital collaboration space – any other methods to facilitate peer support and learning?
What we will do with the outputs 

18. Action learning sets: guidance for facilitators
Indicative Timings (20 mins)
Facilitator's role is to guide the process and timing, capture notes and help the group stick to the principles of action learning (non-directive, non-judgemental, understand not advise)
Will be difficult for groups to maintain the non-directive approach (listen and support without directing a course of action) without a facilitator
Encourage members to reflect on their learning 
Where necessary, facilitators can demonstrate useful questions which enable the presenter to gain a deeper understanding of their issue (what, how, clarify)
Facilitators should stop the group from descending into advice giving and leading questions, reminding them they are to ask questions which enable them to understand the presenter’s issue, the presenter of the issue decides their own actions
Try and enable as many people to present an issue as possible
Someone volunteer to present an issue or challenge
Presenter presents (informally) their issue to the group, uninterrupted – 3 mins
Facilitator summarises issue – 2 mins
Questions from the group – 10 mins
Facilitator summarises discussion – 2 mins
Presenter identifies actions and reflects on learning - 3 mins

19. Template for note capture
Facilitator
Group Member & Role
Local Authority
Template for note capture
Issue/ Challenge
Discussion
Actions