1. The Consumerization of HME
Application in HME in 2019 and Beyond
HME Business Summit
September 23, 2019
The Ritz-Carlton
Cleveland, OH

2. Your Panel Moderator: Gary Sheehan, CEO Cape Medical Supply Panel:
Robert Boeye, EVP HME, Brightree
Gregory Dench, Director of NA Sleep Marketing and Product Management, ResMed
Tim Murphy, GM Philips Sleep and Respiratory Care
Andrew Schremp, Founder and CEO, Health Sqyre
September 22-24, 2019 – The Ritz-Carlton - Cleveland OH

4. We are not measured by our customers last best financial services experience, we are measured against our customers last best online experience.

5. Defining Consumerization
HIMSS:
involves convenience of care, whether that is ease of making appointments, the option of eVisits or Amazon-like same day delivery of prescriptions. Our current healthcare system is notoriously inconvenient for patients, garnering criticism for long wait times, requirements for prior approvals, confusing insurance coverage and lack of transparency on costs, to name a few.

6. Defining Consumerization
Gartner:
the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, new technologies and models that originate and develop in the consumer space, rather than in the enterprise IT sector.

7. Defining Consumerization
JP Morgan:
Being successful in the new consumerized marketplace will require a fundamental shift in your approach to the patient experience. It means providing value, not just care. It will require embracing the values of customer service, convenience and transparency—all without sacrificing the quality of care. It means using technology to help patients meet their goals and working to harness disruptive technologies that threaten the old business model.

8. Defining Consumerization
PWC:
the acknowledgment of the growing role of consumers and the need to develop strategies and market offerings that fulfill their needs and preferences and fully engage them in an end-to-end customer experience — is becoming an imperative in healthcare for payors, hospitals and health systems, and life sciences companies.

9. Robert Boeye
Brightree
Gregory Dench
ResMed
Tim Murphy
Philips
Andrew Schremp
Health Sqyre

10. Questions?