1. Nick Collins Director – Performance & Improvement
Using our professional voice The development of our role in service improvement
Nick Collins
Director – Performance & Improvement

2. CFOA Objectives Leadership Policy development
Communication and stakeholder engagement
Develop our capacity and competence

3. Does this work take us forward?
To lead in driving improvement
Develop credibility and maturity
Move from a “competition culture” to a “cooperation culture”
Develop internal capacity and understanding

4. The Improvement Cycle

6. Peer Assessment

7. Peer role
Objectivity
Critical friend
Fair, supportive, constructive

8. Using peers Operational assessment (OpA)
Organisational Assessment (OA)
Other improvement work

9. Peer review Team Flexible in context of each service being reviewed
1 IDeA manager
1 elected Member
2 Fire specific with operational technical knowledge – one with sufficient seniority and credibility to lead team
1 non-fire specific sector person

10. Peers Review present numbers and skills More needed
Accreditation centres
Lead CFOA member is in charge!

11. Organisation
Through IDeA based on establish Local Government Peer review process established and coordinated through IDeA
IDeA manage the process and write the report

12. Quality Control and Management
Coordinated through IDeA
No appeal process
Each service determines the weight they attribute to the outcome

13. Costs Officer peers Free + expenses Member peer £400pd IDeA £8800
Admin costs £400
Total (5 days) £11200

14. The Way Forward

15. Roles & Responsibilities
FRA
Continuous Improvement
Assessment
CAA
OpA
HSE
Improvement
Identified
Improvement Plan
RIEPS & CFOA
LGA
Improvement Board &
FSMC
Minister
Support
Fire & Rescue Service Improvement Diagram

16. Coordination of Support
Performance & Improvement Directorate
Improvement board
Coordinate involvement of support bodies on strategic level
Seek most appropriate support bodies for specific issues
Pass on to FRAs how to contact bodies

17. Questions Is anything missing from the improvement cycle?
Are there aspects of wider Service that are not including ?
What’s needed to support the development of self assessment?

18. Questions Are we confident that CFOA is credible in coordinating role?
Is an “Improvement Board” the right approach?
Are there areas of improvement support that are missing?