1. Michigan Association of County Treasurers
Treasurer Rachael Eubanks
August 5, 2019

2. About Treasury
We aim to improve the citizen experience by building a culture of service through continuous improvement and engaging our employees.
We are focused on creating a culture of taxpayer service, developing a practice of continuous improvement and engaging employees .
Engaged Employees
Culture of Taxpayer Service
Continuous Improvement

3. Our Approach to Improving Service
Internal processes
Listening and sharing
Finding solutions
We are addressing many internal processes to improve the taxpayer’s experience. We have a long ways to go, but are working diligently to simplify the administration of taxes for taxpayers.
We are working with and listening to taxpayers and associations to simplify processes, improve communications and serve as a respected resource.
We are committed to improving the tax system so it is more efficient, fair and consistent.

4. The Treasury Team Rachael Eubanks Treasurer
Jeff Guilfoyle, Chief Deputy Treasurer
Sally Durfee
Chief of Staff
Jon Braeutigam
Chief Investment Officer
Glenn White
Deputy Treasurer Tax Administration
Ann Good
Deputy Treasurer
Financial & Admin. Services
Joyce Parker
Deputy Treasurer State/Local Finance

5. Michigan Treasury Responsibilities
Michigan Treasury has a wide range of responsibilities, including:
State and local tax policy
Economic and revenue forecasting
Administration and collection of over $24 billion in taxes and fees
Pension Investment ~ $65 billion in assets
Local government and school financial health
Post-secondary student financial assistance (MET, MESP)
Managing the State’s balance sheet
Managing the State’s relationship with Wall Street and rating agencies

8. Contacting our Local Government Team
Principal Residence Exemption (PRE)  
State Tax Commission (STC)
state-tax
Essential Services Assessment (ESA)
Property Services Division (PSD)
Community Engagement and Finance Division (CEFD)
Tax Exemption Section
Department of Treasury michigan.gov/treasury
State Tax Commission michigan.gov/statetaxcommission
Principal Residence Exemption michigan.gov/pre

9. Changing the way we interact with our stakeholders
INFORM – Proactively and consistently share information with stakeholders via conferences, trade shows, newsletters and media relations
RESPOND – Use stakeholder feedback to improve guidance, correspondence, policies and procedures
RESOLVE – Committed to first-time resolution for taxpayers and improved systems and applications

10. Looking Forward
Focusing on transparency, integrity and service delivery
Serving as a resource in shaping policy
Resolving issues in a collaborative way
Being faithful stewards of public funds and the public interest

11. The Road to Opportunity
Treasury looks forward to working together to solve problems so we can put Michigan on the Road to Opportunity.
Fix the roads
Boost public education
Improve skills training
Clean up our drinking water

12. Budgeting for Michigan’s Priorities
The Governor’s budget will:
Get 90 percent of our roads in good/fair condition by 2030
Provide every community with clean drinking water
Achieve 60 percent post-secondary attainment
Make Michigan a top 10 state in third grade literacy
The Governor has made clear that she will not sign a budget that does not fully fund our roads, invest in our education and improve our drinking water.

13. Budgeting for Michigan’s Priorities
The Governor has proposed increased support for local communities by $14 Million
The Governor’s 2020 budget recommends $1.4 billion in revenue sharing payments:
$262.8 million cities, villages, and townships
$886.5 million for constitutional revenue sharing grants
$228.1 million county revenue sharing and county incentive programs
$2.5 million for support of local projects targeting infrastructure, public safety, blight removal, and other community revitalization efforts

14. “ “ Building an Inclusive Environment
I want to be forward thinking to ensure we have the right technology, people, and systems in place to make interactions with Treasury more positive.
At the core of these objectives are our people. For employees to do their best work we must continuously strive to create an inclusive and diverse environment. That is critical to attracting and retaining an exceptionally engaged and talented workforce.
Rachael Eubanks, State Treasurer “

15. Questions