1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
May 11, 2017

2. Performance Report Card
Performance Indicator
Standard
Apr 2017*
FY17
On Time Performance
> 91%
92.3%
91.4%
Late 4
< 0.10%
0.07%
0.10%
Average Hold Time
< 120 sec 80 84
Calls On Hold Over 5 Min
< 5%
5.1%
4.5%
*Preventable Collisions Per 100,000 Miles
< 0.50
0.67
0.60
*April 2017 data is not final

3. Antelope Valley Region
Performance Indicator
Standard
Apr 2017
FY17
On Time Performance
> 91%
91.0%
92.1%
Late 4
< 0.10%
0.00%
Average Hold Time
< 120 sec
117
103
Calls On Hold Over 5 Min
< 5%
4.4%
2.7%

4. Eastern Region Performance Indicator Standard Apr 2017 FY17
On Time Performance
> 91%
92.5%
91.9%
Late 4
< 0.10%
0.13%
0.10%
Average Hold Time
< 120 sec 74 60
Calls On Hold Over 5 Min
< 5%
6.4%
4.4%

5. Northern Region Performance Indicator Standard Apr 2017 FY17
On Time Performance
> 91%
92.8%
92.0%
Late 4
< 0.10%
0.08%
Average Hold Time
< 120 sec 85 95
Calls On Hold Over 5 Min
< 5%
4.1%
3.2%

6. Santa Clarita Region Performance Indicator Standard Apr 2017 FY17
On Time Performance
> 91%
96.3%
Late 4
< 0.10%
0.00%
0.03%
Average Hold Time
< 120 sec 35 37
Calls On Hold Over 5 Min
< 5%
1.0%
1.2%

7. Southern Region Performance Indicator Standard Apr 2017 FY17
On Time Performance
> 91%
91.8%
90.4%
Late 4
< 0.10%
0.03%
0.12%
Average Hold Time
< 120 sec 85
111
Calls On Hold Over 5 Min
< 5%
4.5%
5.5%

8. West Central Region Performance Indicator Standard Apr 2017 FY17
On Time Performance
> 91%
92.4%
91.2%
Late 4
< 0.10%
0.12%
0.09%
Average Hold Time
< 120 sec 73 60
Calls On Hold Over 5 Min
< 5%
6.2%
4.5%

9. Highlights April highlights:
Access staff continues to provide Where’s My Ride (WMR) presentations to ADHCs
16 riders are participating in the Callout Text pilot program in the Northern region
Staff assisted the Guide Dogs of America facility in Sylmar with evaluating their new location
New phase 3 stand signs posted at Nelson Adult School in La Puente
Monitored the Disability Athletics Fair at Mt. Sac College
254 drivers earned safe driving awards, 3 drivers reached 325,000 safe miles