1. Need help communicating?

2. The NHS is required to follow these 5 steps when providing your care.

3. Check if you have any communication needs

4. Record those needs on your health records

5. Ensure those needs are easy to see on your records

6. if you are being referred
Share those needs with
other health services,
if you are being referred 

7. Make sure those needs are met as part of ALL your care
Make sure those needs
are met as part of
ALL your care

8. If this doesn’t happen, you have the right to complain at any time.

9. To contact NHS Liverpool CCG’s
Complaints Team
call: (0151)

10. Did you know … ?
If you have a communication difficulty, you can access emergency care
using Emergency SMS or Relay Assist
from anywhere in the UK.

11. Using Emergency SMS Simply text 'register' to 999
to set this up on your mobile.
Don't leave it until you need it.
Do it now, just in case…

12. To find out more, go to: www.ngts.org.uk
Using Relay Assistant
Dial ‘18000’ through the Next Generation Text (NGT) App, or from any textphone
To find out more, go to: