1. Measuring the Mountain
Understanding Experiences of Social Care in Wales

2. Assessing the early impact of the Social Services and Wellbeing Act (Wales) 2014
Welsh Government funded
All-Wales collaboration
Understanding the experiences of individuals
Will contribute to Welsh Government’s 3 year evaluation

3. Background & Steering Group
Service-user voice is very difficult to collect and assess (formal evaluation)
ONS
Social Care Wales
Cartrefi Cymru
Interlink
WAO
University of South Wales
Children in Wales
Spice
Greater Gwent Health, Social Care & Well-being Partnership

4. Why?

5. 2018: from story-gathering to Citizens’ Jury
Story gathering stories from across the population
Citizens’ Jury - an in-depth examination of a key question to arise from the stories

6. How we’re doing this… Organisations - to recruit and support Listeners
Listeners - to collect people’s stories
People - to tell their stories
Story gathering
Organisations - to recruit and support Listeners
Listeners - collect stories from people and support them to use the self-interpretation tools
Individuals - provide and interpret their own story
Citizens’ Jury
Jurors - recruitment details will be promoted through our website and mailing list

7. A tool for collecting stories
Enables self-interpretation of a story
Creates quantitative data, backed up by narrative - produces stats as well as stories
Removes the need for people to say if something was ‘good’ or ‘bad’, and why that was the case, or what could have been changed
People can record their own story or someone else can collect it from them

8. Finding the survey… New button on our webpage – www.mtm.wales
Save the survey link to your favourites
Poster with QR code and shorted URL
Use the paper version and upload later

9. Reflecting on the support I received, I...
Got what I felt I needed
Was listened to
Had a choice

10. Analysis Positivity of story vs usefulness of info provided
Service vs capacity to discuss needs with staff
Staff acting on discussions vs likelihood of others having a similar experience
Filter first by:
Service
Location
Any of the monitoring data
Key words eg health

11. Questions you might be asked…
What will you do with my data?
Will this change anything?
I’ve told loads of people my story loads of times, nothing’s ever happened or changes because of it…
What’s the point of your project?
My social worker got a story from me last week, can’t you just get her to send it over?
I’ve got loads of stories that I collected for a project at my lunch club – they’re anonymous, so I’ll just those to you, shall I?

12. What’s a good story? What do you want to hear?
Anything!!
Good, bad, boring, something that happened yesterday
Experiences not journeys
Split longer stories into shorter blocks
What if someone thinks they don’t have a story?

13. www.timecredits.com Register through our website
Provide Spice with your phone number OR a 6 digit number you’ll remember
Use this 6 digit number every time you complete a survey

14. Citizens’ Jury Liberty Stadium, Swansea – September 24th – 27th
Established research method for public engagement
Examine key issues arising from people’s stories
Jurors examine evidence and question ‘witnesses’
Conclusions and recommendations shared with Welsh Government, stakeholders and the public
Originated 50 years ago, first used in the UK 20 years ago.
An in-depth event where members of the public deliberate complex policy issues
Specifically organized to be as inclusive as possible
Jurors examine evidence and question ‘witnesses’ before reaching conclusions and recommendations
Outcomes shared with Welsh Government, social care professionals and people in Wales.

15. Get in touch… Katie Cooke 07964 407 739 kcooke@interlinkrct.org.uk/