1. Approaches, Challenges, Lessons
Go!Durban
Approaches, Challenges, Lessons
SATC 2019

2. Presentation outline
Original approaches, Challenges, Lessons, Revised Approaches and Progress update on the following components:
IPTN Planning approach
Industry Transition.
APTMS & AFC
Infrastructure Rollout

3. IPTN PLAN 1. Original approach 2. Challenges 4.Revised approach
& Progress update
3. Lessons Learned

4. IPTN Plan: Original approach
Developed a wall to wall plan
Eight Road based corridors.
One Rail corridor – Backbone of network.
Network of Feeder services.
Complementary/Direct services.
85% of residence within 800m of PT.

5. IPTN Plan: Original approach
Key Assumptions
Concurrent implementation of Phase 1 corridors
for a network effect.
Full replacement of existing PT services.
Demand driven approach from the on set.
Full infrastructure rollout followed by operations.

6. King Shaka International
IPTN Plan: Wall to Wall Network C7 C9 C8 C6 C5
Hillcrest
Bridge City
Mpumalanga
Chatsworth
Pinetown
Umhlanga
King Shaka International
Tongaat
CBD
Rossburgh
Merebank
Prospecton
Umlazi
Isipingo C4 C2 C3 C1
Phasing
Year
Phase 1 C3
2019
ICDS
2022 C9
2023 C1
2024
C2 (Rail)
TBC
Phase 2
C5, C7
2026
Phase 3
C4, C8
2028
Phase 4 C6
2030

7. Planned Operational Year
IPTN PLAN: Focus on Phase 1 C9 C3 C1
Bridge City
Pinetown
Umhlanga
CBD
Phasing
% Trunk – Feeder Trips
Planned Operational Year
Phase 1 C3
25%
2019
ICDS
2022 C9
2023 C1
2024
C2 (Rail)
40%
TBC

8. IPTN Plan: Challenges/Lessons/ Revised approach
Developed a wall to wall plan
Eight Road based corridors
No changes to trunk corridor network
One Rail corridor – Back bone of network catering for 40% of the demand
Uncertainty of C2 rollout timelines due to PRASA’s internal challenges
Review of IPTN wall to wall plan, possible
introduction of road based solution

9. IPTN Plan: Challenges/Lessons/ Revised approach
Network of Feeder and Complementary/Direct services
Low cost recovery ratio impacts on network financial sustainability
Feeder and complementary network prioritization and
ramp-up approach to full coverage

10. IPTN Plan: Challenges/Lessons/Revised approach
Key Assumptions
Concurrent implementation of Phase 1 corridors for a network effect
Limited PTNG funding
Corridor by corridor implementation
Full replacement of existing services
Feasibility has not been demonstrated in other cities
Hybrid approach

11. IPTN Plan: Challenges/Lessons/Revised approach
Demand driven implementation from the on set
Demand estimation is tricky due to existence of competing services and absence the network effect.
Supply driven ramp-up approach.
Full infrastructure rollout followed by operations
Long lead time to the start operations.
Plan to fast track operations ahead of full
infrastructure rollout.

12. C3 ROUTE

13. C3: Infrastructure Corridor Portfolio Status ROW 26.3km
Stations Operational by Sept 2019
Stations Operational by June 2022
Interim Terminal Operational by May 19
Mixed Traffic km
Interim Depots
Ntuzuma
Pinetown
Corridor Portfolio
Status
ROW
26.3km
22.3 km Complete
Stations 14
10 Complete
Depot -
Bridge City 1
Planned construction
Terminal
Planned construction

14. C3 Operational Plan: Year 1: Trunk only service
X 22 Standard Buses
4am to 9am
Every 6min in peak
Every 15min off-peak
X 10 Closed Stations
X 1 Temporary Terminal
X 880 peak hour
X 4400 per weekday
X 38 Drivers
Mifare
Trunk = Distance based
Feeder = Flat fare
Reloading: Kiosks &TVMs
X km/mnth

15. C3 Operational Plan: Year 2: Trunk only service
X 33 Standard Buses
4am to 9am
Every 4min in peak
Every 15min off-peak
X 11 Closed Stations
X 1 Temporary Terminal
X 1400 peak hour
X 6900 per weekday
X 50 Drivers
Mifare
Trunk = Distance based
Feeder = Flat fare
Reloading: Kiosks & TVMs
X km/mnth

16. C3 Operational Plan: Year 3: Trunk & Priority Feeder
4am to 9am
Every 3min in peak
Every 10min off-peak
X 33 12m Rigid buses - Trunk
X 22 Rigid Buses - Feeders
X 67 MBT - Feeders
X 13 Closed Stations
X 1 Temporary Terminal
X 5600 peak hour
X per weekday
Mifare
Trunk = Distance based
Feeder = Flat fare
Reloading Kiosks & TVMs
X 267 Drivers
X km/mnth

17. Industry Transition 1. Developed City wide Principles
2. Six negotiation principles
3. Key Challenges & Lessons Learnt
Progress update

18. Industry Transition : Approach
Identified, agreed and signed off on City wide Negotiation Principles.
Combined both Minibus and Bus Industry into one Vehicle Operating Company.
Phased replacement of existing PT services i.e Only withdraw in line with supply provided on the corridor.

19. Industry Transition: Negotiation Principles
Training & Skills Development
Minimum terms of contract
Fleet Ownership 4 5 6
Compensation
Value Chain 1 2 3
Eligibility
1- 5 agreed and signed off except :Fleet Ownership

20. Industry Transition: Challenges/Lessons/Approach
Non agreement on a vehicle ownership model
Freeze principle 5 and proceed with negotiations. City is procuring the first tranche of 50# buses.
Delays reaching consensus/agreement with three separate entities i.e
MBT - Western Region, MBT - Northern Region & Bus Industry
Organised separate engagements followed by
joint engagements

21. Industry Transition: Challenges/Lessons/Approach
Limited information dissemination from MBT leadership to associations & individual operators.
City organizes and participates in briefing sessions with industry sub structures.
Historical issues of alleged intimidation of bus operators by the minibus taxi operators.
Established at separate task team to discuss and conclude on this matter.

22. APTMS and AFC 1. Original Approach 2. Challenges Revised Approach
& Progress update
3. Lessons Learned &

23. APTMS: Original & Revised approach
Implement full APTMS package from the on set
APTMS costs too high: Ball park costs = R400m; 500 buses/6 years
Decided on an APTMS lite solution: R25m; 500 buses /6 years.
On board CCTV - None
Passenger information:- Android based smartphone
Scheduling software – MS Excel
Bus Schedule monitoring:- Netstar Bus tracking software
Driver Communication - Voice and text via hand-free
smart cellphone device

24. AFC: Original and Revised Approach
AFC Proposed alternative
Implement full EMV DOT guidelines
Costs too high
Decided on an MiFare - EMV compliant for bank issued credit & debit cards.
MIFARE
EMV PREPAID
No bank charges for loading cards.
Incurs bank charges for every load
Cost of a Mifare card is less
EMV cost is higher
Cost of Ticket Office Machine for loading Mifare is 30% less than EMV
Cost of Ticket Office Machine for loading EMV 30% higher

25. INFRASTRUCTURE ROLLOUT
1. Original Approach
2. Challenges
3. Lessons Learned
4. Revised Approach & Progress update

26. Infrastructure Rollout: Delays
Construction on existing road network
Land Acquisition incl PTO
Delays in re-location and renewal of services
Consequential upgrades to existing road infrastructure
Work stoppages
PT operators and communities demanding a stake in construction.
Service delivery protests - not related to the project.
Inter governmental agreements (MR5577 – Provincial road, R102)

27. Infrastructure Rollout: Response to Work stoppages
Include a 10% CPG stake in contracts for communities.
Conduct extensive engagements with communities, business forums, ward councillors, MKMVA
Create opportunities database.
Establish Business Desk with representation form key stakeholders
Introduced incubation programmes for 1CE – 3 CE contractors
Ballot process for selection from the database.

28. C3 Pinetown
St John’s underpass

29. C3 Wyebank, Pinetown

30. N2 Umgeni Crossing: Dumisani Makhaye Rd

31. Cornubia BLVD / N2 Bridge

32. Thank-you