1. M&S Snapshot, February 2019 Retailer performance Must see stores
2017
2018e %
Change
Group Sales (£ excl. sales tax)
£10.7bn
0.0%
Number of Stores
1,035
1,050
1.4%
Sales area (sq.m)
1,623,248
1,568,222
-3.4%
M&S Waterloo
M&S’s largest railway station franchise store caters to a heavily commuter-centric customer base.
M&S Marble Arch,
485 Oxford Street, London,
WC1C 1AP
M&S’s remodelled flagship foodhall.
M&S Food to Go
Ludgate Circus and Spitalfields
New food to go concept stores showcase
the retailer’s latest thinking in this high
growth channel
See report
See report
See report
Source: IGD Datacentre, M&S
Trading priorities
Your checklist to trade with M&S
Values and Positioning
Innovating against core priorities of fresh, healthy and convenience
Focus on improving availability and stocking the full range in more stores
Focus on value for money through sharper pricing on basics and more targeted promotions
Strong ethical stance through Plan A sustainability targets and sourcing policy
Online and digital
Building on data and feedback from trial of online grocery service, launched Autumn 2017
Unlocking insight and building customer engagement through the Sparks loyalty scheme
Stores
Food new store opening programme slowed. 36 new stores in the first six months of 2018
Making stores easier to shop with better segmentation and navigation.
Format innovation including The Market Place food to go concept and trial with Wasabi sushi counters
International
Focused on sustainable and profitable growth, M&S is retreating from direct ownership and operation, and extending its franchise partnerships
Can you assist M&S in its ambition to become more regarded as the nation’s favourite foodhall?
Do your products demonstrate distinctive innovation and include the highest quality ingredients?
Can your products help M&S to build its basket size?
Can you demonstrate leading ethical and sustainability standards?
Can you help further strengthen M&S’s market leading position in healthy meals?
Are you able to contribute to the success of M&S’s popular ‘Dine In’ meal promotions?
© IGD 2019
Source: IGD Research Follow us on

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M&S Snapshot, February 2019
See the full Marks & Spencer profile on Retail Analysis
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Latest developments
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So what?
January 2019
New appointments
M&S has appointed Andrew Mann as its new head of insight & loyalty, and Samantha Hornsby as head of food online.
Plastic take-back initiative
New recycling bins in store will allow shoppers to return plastic packaging which they can't recycle at home. This includes items such as black ready meal trays and cosmetics containers.
M&S plastic-free produce aisles trial
M&S has launched over 90 lines of loose fruit and vegetables completely free of plastic packaging across two aisles in a new three month trial at the Tolworth store.
M&S "steady performance" in Q3
Group sales declined -3.9% to £3.044bn in the 13 weeks to 29 December 2018
Food sales declined -1.2% to £1.679bn, with like-for-like sales down -2.1%
Clothing and Home sales fell -4.8% to £1.103bn, with like-for-like sales down -2.4%
International sales declined -15.1% to £262m (-1.4% excluding sale of Hong Kong business, and closure of stores in exit markets)
Steve Rowe
Chief Executive
Previously Director of Retail and Executive Director, Food
Sharry Cramond
Marketing director for food & hospitality
Patrick Bousquet-Chavanne steps down from his role on May 2018 following marketing restructure.
Paul Friston
International director
Joined M&S as a graduate in Has held positions right across the business.
Robert Weston
Marketing director of brand and consumer
Joined in M&S in May 2011 from John Lewis.
Stuart Machin
MD of food
Director of Food Andy Adcock steps down in April 2018, following the creation of this new role
Humphrey Singer
Chief financial offier
Replaces Helen Weir who left the business on 31st March 2018
Sacha Berendji
Retail director
Previously Merchandising Director. Responsible for stores.
Melanie Smith
Strategy director
A new role created in 2017 to look forward and develop future growth opportunities
© IGD 2019
Source: IGD Research