1. WAVE PUSH-TO-TALK RADIO
TLK 100 (Release 2.0) Troubleshooting Registration Failures
May 2019

2. WAVE PUSH-TO-TALK RADIO
How to Register a TLK 100 onto a WAVE Customer Account

3. WAVE PUSH-TO-TALK RADIO TLK 100
HOW TO REGISTER A TLK 100
The TLK 100 must be powered-off before starting the activation
Enter/Import the IMEI, SN and Display Name into the Register Devices wizard
As part of the wizard configure the initial set of talkgroups and contacts
If not enough WAVE wireless licenses available, select to add them when prompted by the wizard

4. WAVE PUSH-TO-TALK RADIO TLK 100
HOW TO REGISTER A TLK 100
At the end of the registration wizard the devices will appear on the TLK 100s page one at a time
Wait for the Notification indicating the result of the registration
Verify the CELL PLAN state is Activated and the USER STATUS is Active
Power-up the TLK 100 and verify that CONNECTED is Yes and the device receives the assigned contacts/talkgroups
“Channel #”

5. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - CELL PLAN Deactivated or None

6. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN DEACTIVATED OR NONE
SYMPTOM
The TLK 100s page shows CELL PLAN is Disabled or None and the USER STATUS is Disabled
The Users page shows the WAVE user STATUS is Disabled

7. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN DEACTIVATED OR NONE
RECOVERY
The SIM/cell plan state follows the WAVE user state. To Activate the SIM need to Activate the WAVE user
Verify in the Users page that there are enough WAVE Wireless licenses in order to Activate the WAVE user
If not enough WAVE Wireless licenses available purchase/add as needed using the Manage Subscription page

8. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN DEACTIVATED OR NONE
RECOVERY
Select the WAVE user(s) then select the Activate Action from the dropdown
If the WAVE user continues showing the STATUS is Disabled contact MSI Support
Otherwise check in the TLK 100s page that the CELL PLAN is Activated and the USER STATUS is Active

9. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - CELL PLAN Stuck Activating

10. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN STUCK ACTIVATING
SYMPTOM
The TLK 100s page shows CELL PLAN Activating for longer than 20 minutes. This is likely an issue on the backend while activating the cellular data plan

11. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN STUCK ACTIVATING
RECOVERY
Find the device on the TLK 100s page and click on its NAME to display the Device Details page
In the Actions drop down select Refresh Cellular Status
If successful the Cellular Status will display Activated
If the Cellular Status continues to display Activating or displays Error contact MSI Support

12. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - CELL PLAN Error

13. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN ERROR
SYMPTOM
The TLK 100s page shows CELL PLAN Error

14. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELL PLAN ERROR
RECOVERY
Find the device on the TLK 100s page and click on its NAME to display the Device Details page
In the Actions drop down select Refresh Cellular Status
If successful the Cellular Status will display Activated
If the Cellular Status continues to display Error contact MSI Support

15. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - Cellular Connection Failure

16. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELLULAR CONNECTION FAILURE
SYMPTOM
The TLK 100’s info/status area reports Cellular Connection Failure
The TLK 100 shows a blinking red LED and no channels are displayed
The TLK 100s page shows the CELL PLAN is Activated and the USER STATUS is Active
“Cellular Connection failure”
Blinking RED - Continuously (50ms on ms off)

17. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> CELLULAR CONNECTION FAILURE
RECOVERY
Most likely the issue is that the TLK 100 was powered-up before the SIM was fully active. The MNO/MVNO sometimes returns a successful SIM activation status before the SIM is completely active
Power-cycle the device in order to attempt to reconnect again to the cellular network
If the TLK 100 continues showing the symptom contact MSI Support

18. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - Out of Range

19. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> OUT OF RANGE
SYMPTOM
The TLK 100’s info/status area reports No Cellular Signal
The TLK 100 shows a blinking red LED and no channels are displayed
The TLK 100s page shows the CELL PLAN is Activated and the USER STATUS is Active
“No Cellular signal”
Blinking RED - Continuously (50ms on ms off)

20. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> OUT OF RANGE
RECOVERY
The TLK 100 does not have a good cellular connection
The cellular plan works only within the designated market/region. The cellular plan does not support international roaming
Verify that the external antenna is installed correctly
If in a building, basement or other enclosed structure try moving to a location closer to windows
If the TLK 100 continues showing the symptom contact MSI Support

21. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - Not CONNECTED

22. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> NOT CONNECTED
SYMPTOM
The TLK 100’s info/status area reports having some cellular connection
The TLK 100 shows a blinking red LED and no channels are displayed
The TLK 100s page shows the CELL PLAN is Activated and the USER STATUS is Active but CONNECTED is No
“Fair Cellular signal”
Blinking RED - Continuously (50ms on ms off)

23. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> NOT CONNECTED
RECOVERY
Power-cycle the device
If the TLK 100 continues showing the symptom contact MSI Support

24. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - PTT User Activation Failure

25. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> PTT USER ACTIVATION FAILURE
SYMPTOM
The TLK 100’s info/status area reports having some cellular connection
The TLK 100 shows a blinking red LED and no channels are displayed
The TLK 100s page shows the CELL PLAN is Activated, the USER STATUS is Active and is CONNECTED
“Fair Cellular signal”
Blinking RED - Continuously (50ms on ms off)

26. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> PTT USER ACTIVATION FAILURE
RECOVERY
The symptoms are likely a failure to activate the PTT user account
In the Users page find the DISPLAY NAME that matches the device’s NAME in the TLK 100s page. Then, click on the Reactivate link under the ACTIVATION CODE heading
Wait 45 seconds for the PTT user reactivation process to complete. If the symptom persists try the device Wipe procedure

27. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - PTT User Re-Activation Failure

28. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> PTT USER RE-ACTIVATION FAILURE
SYMPTOM
The TLK 100’s info/status area reports having some cellular connection
The TLK 100 shows a blinking red LED and no channels are displayed
The TLK 100s page shows the CELL PLAN is Activated, the USER STATUS is Active and is CONNECTED
The PTT user reactivation procedure was not effective
“Fair Cellular signal”
Blinking RED - Continuously (50ms on ms off)

29. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> PTT USER RE-ACTIVATION FAILURE
RECOVERY
Power-off the TLK 100
Press and hold the PTT, CH minus (-) and Power buttons simultaneously. Release the buttons after 3 seconds after the splash screen appears
The TLK 100 will display a wrench icon
After the wrench icon disappears, press and hold the Volume minus (-) and the Menu buttons simultaneously until the device Wipe icon appears
The TLK 100 will automatically go through the Wipe procedure and at the end will power-up to user/customer mode
If the PTT user activation failure presists contact MSI Support

30. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - No Talkgroups

31. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> NO TALKGROUPS
SYMPTOM
The TLK 100’s info/status area reports having some cellular connection
The TLK 100 shows a blinking amber LED and no channels are displayed
The TLK 100s page shows the CELL PLAN is Activated, the USER STATUS is Active and is CONNECTED
“Fair Cellular signal”
Blinking RED - Continuously (50ms on ms off)

32. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> NO TALKGROUPS
RECOVERY
Two common reasons associated with the symptom:
Talkgroup creation is pending because it doesn’t have enough members (minimum 2) or is missing a required member type - like a dispatcher in a dispatch talkgroup or a broadcaster in a broadcast talkgroup
No talkgroups or channel positions have been assigned as part of the activation wizard
Verify in the TalkGroups page that the talkgroups have the minimum number and type of members according to the talkgroup type

33. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> NO TALKGROUPS
RECOVERY
In the Manage Talkgroups page, verify the talkgroup(s) and the channel position(s) are assigned for the user

34. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - Wrong Voice Announcements Language

35. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> WRONG VOICE ANNOUNCEMENTS LANGUAGE
SYMPTOM
The TLK 100’s info/status area reports having some cellular connection
The TLK 100s page shows the CELL PLAN is Activated and the device is CONNECTED
The TLK 100 plays voice announcements in a language other than what was selected during the registration wizard
The TLK100s -> Settings page shows a mismatch between the Reported language and the Desired language
“Fair Cellular signal”

36. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> WRONG VOICE ANNOUNCEMENTS LANGUAGE
RECOVERY
The most likely cause of the problem is a SW update that is being downloaded and/or has not been installed. The TLK 100 will not download a new voice announcements package when a SW update is pending
Check the TLK 100’s info/status area for indication that SW is downloading or pending installation
If SW is available, restart the device to install the SW update
If SW is not downloading or available on the device, contact MSI Support
“Software Available. Restart to Install.”

37. WAVE PUSH-TO-TALK RADIO
TLK 100 Troubleshooting - Internal SW Error

38. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> INTERNAL SW ERROR
SYMPTOM
The TLK 100 constantly/repeatedly displays the error screen/icons followed by 3 or 4 digit error code

39. WAVE PUSH-TO-TALK RADIO TLK 100
TROUBLESHOOTING-> INTERNAL SW ERROR
RECOVERY
If possible, manually capture a diag/logs package
Power-cycle the device
Contact MSI Support

40. WAVE PUSH-TO-TALK RADIO
TLK 100 Manually Capturing Diagnostics

41. WAVE PUSH-TO-TALK RADIO TLK 100
MANUALLY CAPTURING DIAGNOSTICS/LOGS
The TLK 100 records exceptional events and conditions in an internal rotating log
It is best to capture a diagnostics/logs package as soon as the error/issue occurs
Press and hold the Volume plus (+) and Volume minus (-) buttons until the Creating Logs icon is displayed
The TLK 100’s info/status area will show “Logs Available” until the diagnostics/logs package is uploaded by MSI Support over the air
“Good Tone“
“Creating LOG”
“Log available”

42. BACKUP

43. WAVE PUSH-TO-TALK RADIO
TLK 100 Operating Modes

44. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> MAINTENANCE MODE
To enter, press and hold PTT and CH- buttons for 3-5 secs during device power-up
A wrench icon is displayed for a few seconds
Connect to the embedded web server over USB or Wi-Fi
To connect over USB, connect a USB cable between device and PC. Device enumerates as a USB RNDIS (network adapter) device. Drivers not required when using Windows 10
To connect over Wi-Fi, use smartphone/laptop to connect to Wi-Fi AP with SSID “TLK100-xxxx” (xxxx = last 4 digits of device’s IMEI), default pw = last 8 digits of device’s SN.
Admin can change the default password through WOC Portal

45. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> MAINTENANCE MODE
Open a web browser instance and enter in the address bar
The home page will be displayed. No need to login to configure the temporary Wi-Fi AP or view the Radio Information
To login enter:
Username: TLK100_adm
Default password: last 8 digits of the device’s SN
Admin can change the default password through WOC Portal

46. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> MAINTENANCE MODE -> TEMP WI-FI AP CONFIG
Use if no network connectivity (cellular/Wi-Fi) is available to the connection to the DM server
E.g. When Wi-Fi AP password has expired or can’t activate the SIM and need to collect logs
On the Connect to WiFi Access Point page
Enter the temporary SSID, security type (None or WPA/WPA2) and PSK (password) configuration
Press Submit and then Reboot
Device will power-up in User mode and will connect to the Wi-Fi AP using the temporary config
When device syncs with DM server, it will RESET the Wi-Fi connection and use Wi-Fi AP config downloaded from DM server

47. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> MAINTENANCE MODE -> DOWNLOAD DIAG/LOGS
Use when info/status area indicates diag/logs package is available on device but can’t be uploaded to DM server
The Download Diagnostics page displays the diag/log package name if one is available
Click the Download button to download diag/logs package to PC/smartphone. Then the package to MSI Support
“Logs available”

48. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> MAINTENANCE MODE -> UPLOAD SW UPDATE FILE
Use when the SW update file can’t be downloaded directly from the DM server
On the Software Update page, choose the file to upload from local storage and click the Upload button. The SW update file is the same downloaded directly from the DM server. Must have valid build signatures
SW will be installed on the next power-up

49. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> MANUAL TEST MODE
To enter, press and hold PTT and CH plus (+) buttons for 3-5 secs during device power-up
The string “TEST” is displayed for a few seconds followed by the start of the first test section INFO
Short press any button traverse the tests in the section. Long press the Menu button to move to the next section
Press and hold the Power button to power-off the device
The test sections are presented in the following LTR order
INFO
LED .
SPKR
EAR
LOOP
BATT
GNSS
BTN
Device info Base Ver, Apps Ver, SN, IMEI, ICCID, HWID, WiFi MAC, BT MAC
Toggle tri-color LED
Toggle LED matrix pixels
Play tone to main SPK
Play tone to earpiece SPK
Play earpiece MIC audio to
earpiece SPK
Tri-color LED shows battery level
GNSS chip ping response
Play tone on button press/ release

50. WAVE PUSH-TO-TALK RADIO TLK 100
DM FEATURES -> OPERATING MODES -> STUN MODE
To enter, set the Device Mode to stun in the WOC Portal
Device automatically reboots and enters Stun mode
At the end of the power-up seq the stunned icon for a few seconds and when pressing the Info button
The cellular plan remains active but the Kodiak user account is suspended
To exit, set the Device Mode to user in the WOC Portal

51. THANK YOU