1. Follow-up and Assessment
Module 5
Follow-up
and
Assessment

2. Follow-up Definition: A review done by a team member to insure all corrective actions were implemented as stated.
Did we do what we said we would do?
Was it effective?
Without followup we would not know if we prevented recurrence.
PW-1

3. Assessment Definition: An independent review to determine if the corrective actions have been effective in preventing recurrence..
Assessments should be done by customer or independent process auditor.
Example: ISO auditor reviews corrective actions.

4. Who Determine will verify corrective actions have been effective.
-Finished?
-Ontime?
-Effective?

5. Now you will know if you have been sucessfulÖ...
-More members
-Look at cause chain
-Different corrective action
Yes!
-Periodic reassessment

6. Exercise PW-4 Identify who will do follow-up, and list effectiveness measures for corrective actions shown.
Event 4: -Watch for water around bed.
- Check mattress and liner monthly
- Monitor heater semianually for shorts
Event 5: -Check lock regularly
- Check kids for signs of smoking
- Make random surprise returns home
Event 6: - Listen for loud noises
- Check muffler regularly
- Check for tire damage from potholes
- Observe daughters driving

7. How much time does the process Take?
Workshop vs Reality ? ?
Collection
Analysis
Solution
Assessment ? ? ? ? ? ?

8. Module 6 Reporting

9. The Job Isnít Over
Until the Paperwork
is Finished

10. Follow the Process All other Paths Lead to Ruin!

11. Final Exam !
Collection
Analysis
Solution
Assessment