1. A manifesto for the student experience
Ian Dunn

2. 10 key aspects of the student experience
Quality of teaching
Communities of learning
An inclusive environment
Physical learning environment
Openness and challenge
Student voice
Graduate outcomes
International experiences
Technology
The customer experience

3. Quality of teaching Coherence of the course
The importance of the teacher as a role model
Learning resources
Data to support learners and learning

4. Communities of learning and belonging
Students as partners
Co-creation and co-development of courses
Cohort identity
Creating an early, strong bond between student and university

5. An inclusive environment
Celebrating diversity
Curriculum that includes and engages
Learning spaces as enablers

6. The physical environment
Quality learning spaces
24/7 study spaces
Technological infrastructure
Collaborative and accessible spaces

7. Open debate and challenge
Freedom of speech and space to challenge
Tolerant behaviours
Communities of practice

8. Engaged students and their voice
Representation and individual voices
Clear feedback and action
Informal mechanisms for engagement – the coffee conversation
Wide access to a range of supported extra and co-curricula activities

9. Graduate outcomes and destinations
Placements, internships and volunteering
Advice and guidance
Leading societal change for inclusive employment
Data

10. An international experience
Mobility as social capital
Partnerships and the opportunity to gain credit across borders
Connected global classrooms
International classrooms on campus

11. The role of technology Campus infrastructure and accessibility
Learner analytics and AI
On-line learning
Curriculum built from the technology out
Micro-credentials

12. The broader customer experience
Managing the journey
Understanding the customer
Individual experiences

13. Current challenges Sector regulation – national and international
Innovating for outstanding student experiences
Value for money
Digital credentials and the big corporates
Over complicating the experience – it is about great teaching!

14. Summary Managing the current risks and looking to the future
Keeping things as simple as possible and remember the students
Creating an open and inclusive environment
Personalising the learner journey
Creating great student experiences