1. Distribution and Transportation
Houghton Mifflin Harcourt
John George Operations Manager

2. Moving forward together
Distribution topics
Distribution key facts
Key impacts
Shipping Presentation
Packing lists
World Languages
TX Avancemos 2018
TX Bien Dit
Subscription Process
Go Math, Science, Social Studies, and High School Math
to Customer
Customer Care website
Other
Replacements
(smaller volumes – will CE cover?)
Life of Title
Value added services / special requirements
SPEAKER NOTES
First, we want to share some general information about the Distribution and Transportation teams from a value add perspective along with providing you statistics for 2016.
Then, we want to have an open dialog about taking our delivery to the customer to the next level and how Sales and Distribution can work together to achieve these positive changes. As part of this, I have some examples to help provide context around communications and delivery expectations – along with a focus on key factors impacting transportation, residential and storage container deliveries, and barcoding.
Lastly, wanted to discuss ways our teams can move forward together this year to achieve these goals.
Moving forward together

3. 142 Indy, IN (506K sq. ft.) Troy, MO (596K sq. ft.)
Full time employees 210
Busy Season Temps
142
Total years of work experience 3,412
Avg. yrs. experience 16.2
Indy, IN (506K sq. ft.)
6-12 Foreign Language, Language Arts, Science, and Social Studies
K-5 Science
Trade +
5.5 miles of conveyor
Geneva, IL (516K sq. ft.)
K-5 Language Arts,
Math, Reading, and ISG K-12
Troy, MO (596K sq. ft.)
Supplemental,
K-5 Social Studies and 6-12 Math
Heinemann
SPEAKER NOTES
There is a strong and experienced team leading and delivering distribution and transportation services for HMH physical products.
Remainder of facts on PPT page.

4. Typical Peak Season Shipping Dock (Geneva, IL)
SPEAKER NOTES
Here is an quick view of a typical day at an HMH warehouse during busy season. This picture only shows a part of the lines/spurs at the Geneva. Multiply this activity by six to get an estimate of the action going on in one day at the 3 distribution centers.

5. Shipment Presentation
Inside Delivery
Liftgate truck (campus or district warehouse without standard dock)
Carton labels facing out
Pack and Palletize Options
Pack by grade – Same grade will be packaged in a carton, no grades will be mixed within a single carton.
Palletize by grade – All cartons for a specific grade will be shipped on a separate pallet. The grade level label is added to each carton. Depending on order size, grades may be consolidated on a single pallet (K and 1, 2 and 3, etc.)  
Palletize by school – (Non-EMAT orders only)
Each school is palletized separately when shipping to one address (District warehouse). Depending on order size, two campuses may be consolidated on a single pallet but will be separated with campus names 8X10 label.  
Standard transit times for Texas

6. Shipment Presentation
Problem – Delivery of truckload with double stacked pallets
Full Truckload (TL) shipments – after loading, TL is sealed by HMH DC (same color seal for each DC).
HMH carrier pick-ups and delivers to district warehouse without stopping off at their local carrier hub center.
If seal is broken or if different color/type, please take picture so that we can address with HMH carrier
SPEAKER NOTES
Customers/Sales Reps ask for duplicate packing lists information.
Packing lists are always included with a shipment, but the list is placed in different locations based on LTL/Truckload (8x11 envelope) or UPS (located in first carton of the order).
Loose content label (1) is located on the outside of the carton and provides the content of these cartons that contain less than full carton quantities
Trailer label (2) value added label that provides special information such as grade level.
Packing list for truckload or LTL (less than trailer) (3)
UPS Ground (4) ‘packing list enclosed’ appears on the content label.

7. Problem – Customers can not find packing list
Packing lists
TRUCK – PALLETS
Packing list located on outside of palette (8x10 envelope)
Multi-pallet shipments - packing list included on the number 1 pallet.
Problem – Customers can not find packing list
Packing lists are always included with a shipment, but the list is placed in different locations based on type of transportation (parcel or truck).
SPEAKER NOTES
Customers/Sales Reps ask for duplicate packing lists information.
Packing lists are always included with a shipment, but the list is placed in different locations based on LTL/Truckload (8x11 envelope) or UPS (located in first carton of the order).
Loose content label (1) is located on the outside of the carton and provides the content of these cartons that contain less than full carton quantities
Trailer label (2) value added label that provides special information such as grade level.
Packing list for truckload or LTL (less than trailer) (3)
UPS Ground (4) ‘packing list enclosed’ appears on the content label.
Parcel (UPS) text on the outside of box indicates “packing list inside”

8. TX Avancemos 2018 Category Material ISBN Material Name Pieces per Case
Cases per Pallet
Piece Weight
Case Weight
Core Student
Texas Student Edition Level 1A 13 36
2.42
32.66
Texas Student Edition Level 1B 12
2.38
30.00
Texas Student Edition Level 1 35
3.24
40.30
Texas Student Edition Level 2 10 40
3.44
36.04
Texas Student Edition Level 3 30
3.84
39.74
Texas Student Edition Level 4 25
2.96
36.90
Core Teacher
Texas Teacher Edition Level 1A 11
3.14
35.64
Texas Teacher Edition Level 1B
3.26
37.12
Texas Teacher Edition Level 1 8 45
4.26
35.20
Texas Teacher Edition Level 2 7
4.70
34.12
Texas Teacher Edition Level 3
4.68
39.02
Texas Teacher Edition Level 4
3.42
35.56
Student Resources
291358
Cuaderno: Practica por niveles Student Edition Level 1A
0.80
32.48
291359
Cuaderno: Practica por niveles Student Edition Level 1B 46
37.28
291366
Cuaderno: Practica por niveles Student Edition Level 1 24
1.44
35.82
291356
Cuaderno: Practica por niveles Student Edition Level 2 42
1.40
34.90
291357
Cuaderno: Practica por niveles Student Edition Level 3 20
1.42
29.48
Cuaderno Student Edition Level 4 68
0.50
34.98

9. TX Bien Dit Category Material ISBN Material Name Pieces per Case
Cases per Pallet
Piece Weight
Case Weight
Core Student
Texas Student Edition Level 1A 20 35
1.84
34.00
Texas Student Edition Level 1B 18
2.02
37.04
Texas Student Edition Level 1 11 36
2.72
31.38
Texas Student Edition Level 2
2.92
33.58
Texas Student Edition Level 3 10
3.24
33.74
Core Teacher
Texas Teacher Edition Level 1A/1B/1 9
4.04
37.40
Texas Teacher Edition Level 2 8
4.14
34.62
Texas Teacher Edition Level 3
4.58
37.46
Student Resources
Grammar Tutor Levels 1A/1B/1-3 38 42
0.76
29.48
Cahier de vocabulaire et grammaire Student Edition Level 1A/1B/1 76
0.48
36.30
Cahier de vocabulaire et grammaire Student Edition Level 2 80
38.38
Cahier de vocabulaire et grammaire Student Edition Level 3
0.46
37.82

10. Subscription Process

11. E-mail to customer example

12. Customer Care

13. Customer Care

14. Customer Care

15. Customer Care

16. Contact Information
John George
Houghton Mifflin Harcourt
Home based in Corinth, TX
Office :
Cell :