1. COURT PERFORMANCE Why and what to follow

2. Why Measure Performance?
Different Purposes - Different Measures
Robert D. Behn
Harvard University
Public Administration Review • September/October 2003, Vol. 63, No. 5

3. Purposes I Evaluate Control Budget Motivate
How well is my public agency performing?
Control
How can I ensure that my subordinates are doing the right thing?
Budget
On what programs, people, or projects should my agency spend the public's money?
Motivate
How can I motivate line staff, middle managers, nonprofit and for-profit collaborators, stakeholders, and citizens to do the things necessary to improve performance?

4. Purposes II Promote Celebrate Learn Improve
How can I convince political superiors, legislators, stakeholders, journalists, and citizens that my agency is doing a good job?
Celebrate
What accomplishments are worthy of the important organizational ritual of celebrating success?
Learn
Why is what working or not working?
Improve
What exactly should who do differently to improve performance?

5. Characteristics of Performance Measures – Needs I
Evaluate
Outcomes, combined with inputs and with the effects of exogenous factors
Control
Inputs that can be regulated
Budget
Efficiency measures (specifically outcomes or outputs divided by inputs)
Motivate
Almost-real-time outputs compared with production targets

6. Characteristics of Performance Measures – Needs II
Promote
Easily understood aspects of performance about which citizens really care
Celebrate
Periodic and significant performance targets that, when achieved, provide people with a real sense of personal and collective accomplishment
Learn
Disaggregated data that can reveal deviancies from the expected
Improve
Inside-the-black-box relationships that connect changes in operations to changes in outputs and outcomes

7. Conclusion
"What gets measured gets done“
If you measure it, people will do it.

8. CEPEJ
Activities on Court Performance

9. Activities of CEPEJ in the field of…
Evaluation of Judicial Systems
Judicial time management
Quality of justice
Enforcement
Mediation
Targeted co-operation

10. CEPEJ – recommends especially
Evaluation of Judicial Systems – Report
“Time Management Checklist“
SATURN – European Uniform Guidelines for Monitoring of Judicial Timeframes (EUGMONT)
GOJUST – Guidelines on Judicial Statistics

11. CEPEJ – recommended indicators
Type of case
Cases pending on
New cases initiated
in 2008
Resolved cases
Cases pending on 1
Civil cases 1a
Litigious divorces 1b
Dismissals

12. CEPEJ – recommended indicators
Efficiency rate, Total backlog, Backlog resolution, Case per judge, Standard departure …

13. CEPEJ indicators – applied to TK I

14. CEPEJ indicators – applied to TK II

15. Comprehensive court quality models
The Netherlands: measurement system court quality and RechtspraaQ
Finland: Quality Benchmarks Rovaniemi Courts
Ongoing work of CEPEJ-GT-QUAL 15