1. Communicating

2. Use this Master Student Map to ask yourself,
WHY?
Your communication skills are as important to your success as your technical skills.
WHAT?
Power Process: Employ your word
Communication creates our world
Keeping the channels open
Choosing to listen
Choosing to speak
Five ways to say “I”
Communicating with you boss
Three phases of effective writing
Writing for the workplace
Making presentations
Master Student: Cesar Chavez
HOW?
Make and keep agreements as a tool to create your future
Listen in a way that contributes to other people
Speak and write in ways that win acceptance for my ideas
WHAT IF?
...you could consistently create the kind of relationships that you’ve always wanted?
Master Student Maps that introduce each chapter guide students through the chapter with an overview while reinforcing the four key questions of the Kolb Learning Style Inventory – Why? What? How? and What If? You may wish to highlight key articles as you walk students through this slide, or ask if there are any questions about any of the articles.

3. Employ Your Word
This movie clip points out that the world works by agreements… agreements that are made every minute of every day. The words we choose to use when making agreements inform not only the person we are agreeing with but also ourselves… about our level of commitment to that agreement.
Video: In Show Mode click image above

4. Ladder of powerful speaking
Employ Your Word
Ladder of powerful speaking
Promise
Passion
Preference
Possibility
Obligation
This slide shows the “ladder” of powerful speaking, from the lowest level, obligation, to the highest level, promise. Ask students which of these levels do they currently speak at? Are they willing to commit to stepping up at least one rung on the commitment ladder?

5. Employ Your Word
This movie clip summarizes the importance of following through on our agreements, or taking responsibility when we are unable to.
Video: In Show Mode click image above

6. Communicating creates our world
Ask students to share a time when they communicated something that got all mixed up in the interpretation. Communication is the process of creating shared meaning. We exchange symbols – words, images, gestures- that are open to interpretation. We can never be sure the message we send is the message received. When students learn skills to listen, speak and write effectively, they can create a new world. Look for ideas in this chapter to overcome the challenges inherent in human communication.

7. Communication – Keeping the Channels Open
In communication, noise is a term for any factor that distorts meaning. Noise can be external (lawnmower) or internal (emotions). When present, the channels of communication start to close. Skillful communication can reduce this noise. This chapter gives us a powerful technique that separates the roles of sending and receiving to facilitate shared meaning. Use the critical thinking exercise to have students practice sending or receiving.

8. Choosing to LISTEN Nonverbal listening Verbal listening Be quiet
Maintain eye contact
Display openness
Send acknowledgments
Release distractions
Suspend judgments
Be willing to look for value in any idea
Keep listening for
answers
Verbal listening
Choose when to speak
Feedback meaning
Notice verbal and nonverbal messages
Listen for requests and intentions
Allow emotion
Be careful with questions and advice
Take care of yourself
Stay open to the adventure of listening
Listening requires concentration and energy. This article gives strategies to enhance nonverbal listening, which involves remaining silent when another person is talking, and verbal listening, where you occasionally speak up in ways to help understand the message.

9. Choosing to SPEAK Replace “you” messages with “I”
Questions are not always questions
Choose your nonverbal messages
Notice barriers
Speak candidly
Offer “feedforward”
Speak up
Sometimes messages are not received in the way we intend them to be. This article will help students communicate effectively during times when emotions may be getting in the way.

10. 5 WAYS to say ‘I’ Observations Feelings Wants Thoughts Intentions
This movie clip explains to students how to make “I” statements, and why they are important.
Video: In Show Mode click image above

11. Communicating with your boss
Minimize surprise with regular communication
Observe the chain of command
Before you approach your boss…
While speaking to your boss…
Communicate with a difficult boss
Success at work mean promoting your boss. Help your boss complete projects on time and within budget, and the rewards will come back to you. This article will help students learn skills to take responsibility for keeping the channels of communication open.
Ask students to share stories of difficult bosses and find ideas in this article to improve those relationships in the future.

12. Three phases of effective writing
1. Getting ready to write
schedule and list tasks
choose a topic
write a thesis statement
consider your purpose
do initial research
outline
do in-depth research
The next three slides summarize a lengthy article about how to be a more effective writer. Obviously this is an overview as we don’t suggest that we can teach people how to write in a student success course. These three phases not only review effective writing strategies but reinforce what they have learned, are learning, or will learn in their English composition courses. Phase 1 – Getting ready to write. Possibly the most important step in the process, many students procrastinate on writing assignments and therefore skip this step altogether. Ask students to write an intention statement that includes one or more of these getting ready tools.

13. Three phases of effective writing
2. Writing a first draft
gather notes and outline
ease into it
first drafts are not for keeps
speak it
use free writing
make writing a habit
respect your deep mind
get physical
A first draft is not a final draft… unless you procrastinate. If you allow yourself sufficient time, you can do one or more of these strategies to help you write a creative useful draft.

14. Three phases of effective writing
3. Revising your draft
plan 2-3 revisions
cut
paste
fix
prepare
proof
Revising is an important step in writing effectively. Talk about these six steps. How much time must be allowed in order to get ready, write a first draft, and then revise it? This topics makes a compelling case for starting writing projects early.

15. Writing for the workplace
Get to the point
Answer key questions
Make it clean how you want readers to respond
Let the text breathe
Write for online audiences
Write s that get results
Writing is essential to career success. This article offers strategies to communicate in ways that get right to the heart of the message and respect that the readers are often busy people.

16. Making presentations Phase 1: Preparing Start from passion
Consider a process speech
Analyze audience
Organize presentation
Write introduction
Write main body
Write conclusion
Create speaking notes
Create supporting visuals
Overcome fear
Practice presentation
Preparing a speech. Slides 13 & 14 describe the first phase of public speaking, preparation. There are many suggestions to create a good speech. Ask who has taken a public speaking class and to testify about their experience in that class. 16

17. Making presentations Phase 2: Delivering Dress for the occasion
Project your voice
Maintain eye contact
Notice your nonverbal communication
Notice time
Pause when appropriate
Have fun
Phase 3: Reflecting
The second phase is delivering the speech. Seven strategies will aid in speech delivery. Ask for more testimonials. Finally, reflect on what worked and what didn’t work in your speech so the next one will be even better. 17