1. Enhanced Maximo Scheduling using Field Service Optimiser
Project Phoenix
Enhanced Maximo Scheduling using Field Service Optimiser
Pravina Dhar | Integral CAFM Support Lead Jake Anchell | Deloitte Core Workstream Lead
22 May 2019

2. Agenda
Project Phoenix Overview Scheduling Requirements Our Solution Technical Environment Q & A
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

3. Project Phoenix Overview
Industry Leaders UK’s largest independently owned property maintenance business
Locations 16 branches across 4 regions
Headcount engineers per branch
Throughput Average of 3.2 tasks completed per engineer per day
Business Challenge Complex scheduling requirements
Partners Deloitte & Decision Brain
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

4. Scheduling Requirements
Organisational Structure
Field Staff vs Office Staff
Engineer Crafts Skills and Qualifications
Automated vs Assisted scheduling
Availability & Absences
Shift patterns & overtime
Subcontractors
Appointments
SLAs
Customers, locations & routing
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

5. Our Solution Modern intuitive UI “Smarter” scheduling outcomes
Accelerated turnaround time for service requests
Increased volume of completed work
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

6. Our Solution Easily visualised schedule
Simple “drag-and-drop” interface for work assignment
Proposed resources based on suitable skills and locations
Live updates to Maximo and Engineers
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

7. Technical Environment
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

8. Technical Environment
Initiate batch
Real-Time updates 1
Full batch info returned 3
Calculated batch returned
IBM CPLEX Optimization 4
Transform and create response
MIF Web Service via REST
Obtain required detail 2
ESB Params
Update of full batch 5
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser

9. Questions & Answers Contacts
Pravina Dhar | Integral CAFM Support Lead:
Fillipo Focacci | Decision Brain CEO:
Jake Anchell | Deloitte Core Workstream Lead:
Project Phoenix | Enhanced Maximo Scheduling using Field Service Optimiser