1. New technologies have made it possible to:
reduce the costs associated with delivering training.
increase the effectiveness of the learning environment.
help training contribute to business goals.
Prior to the introduction of new technology:
Trainees played a passive role in learning.
Interaction among learners occurred primarily outside the training room and tended to be limited.
Due to technology, learning has become a more dynamic process.
Instructor is more of a coach and resource person.

2. Benefits of Technology
Employees can gain control over when and where they receive training.
Employees can access knowledge and expert systems on an as-needed basis.
The learning environment can look, feel, and sound just like the work environment.
Employees can choose the type of media they want to use in a training program.
Paperwork and time needed for administrative activities is reduced.
Employees’ accomplishments during training can be monitored.
Traditional training methods can be delivered to trainees rather than requiring them to come to a central training location.

3. Multimedia Training
Multimedia training combines audiovisual training methods with computer-based training
These programs integrate text, graphics, animation, audio, and video
Because this training is computer-based, the trainee can interact with the content
Can be delivered using interactive video, the Internet or intranets

4. Advantages and Disadvantages of Multimedia Training:
Expensive to develop
Ineffective for certain training content
Trainee anxiety with using technology
Difficult to quickly update
Lack of agreement on effectiveness
Advantages
Self-paced
Interactive
Consistency of content
Consistency of delivery
Unlimited geographic accessibility
Immediate feedback
Built-in guidance system
Appeals to multiple senses
Can test and certify mastery
Privacy

5. Computer-Based Training
Computer-based training (CBT) is an interactive training experience in which:
the computer provides the learning stimulus,
the trainee must respond, and
the computer analyzes the responses and provides feedback to the trainee

6. Distance Learning
Distance learning is used by geographically dispersed trainees to provide information about new policies, procedures, and skills training and expert lectures to field locations
Features two-way communications between people
Involves two types of technology:
teleconferencing
individualized, personal-computer-based training

7. Training Support Technologies: Expert Systems
Expert systems - technology that organizes and applies the knowledge of human experts to specific problems
Used as a support tool that employees refer to when they have problems or decisions they feel exceed their current knowledge and skills

8. Training Support Technologies: Expert Systems
Expert systems have three elements:
A knowledge base that contains facts, figures, and rules about a specific subject
A decision making capability that draws conclusions from those facts and figures to solve problems and answer questions
A user interface that gathers and gives information to the person using the system

9. Training Support Technologies: Groupware
Groupware (electronic meeting software) - a special type of software application that enables multiple users to track, share, and organize information, and to work on the same document simultaneously
Institute have been using groupware to improve Training processes, to improve meeting effectiveness, as well as to identify and share knowledge in the organization

10. Technologies for Training Administration
Interactive voice technology - uses a conventional personal computer to create an automated phone response system.
Imaging - scanning documents, storing them electronically, and retrieving them.
Training software applications - used to track information related to training administration, employee skills, employees’ training activities, online learning, and transfer of training.