1. Communication Skills

2. Some Quotes on Communication
"The art of communication is the language of leadership." 
"To listen well is as powerful a means of communication and influence as to talk well."
"We have two ears and one mouth so that we can listen twice as much as we speak." 
Communication - the human connection - is the key to personal and career success.
Words should be used as tools of communication and not as a substitute for action.

3. Why is communication important?
Important for expressing information, behavior, our feelings and thoughts.
Helps to understand and respond to other’s feelings, thoughts, knowledge and behavior.

4. What is Effective Communication?

5. TYPES OF COMMUNICATION
VERBAL
FACE TO FACE
TELEPHONE
NON VERBAL
BODY LANGUAGE
GESTURES
WRITTEN
BOOKS S
VISUALIZATION
GRAPHS AND CHARTS
MAPS

6. Formal Communication
It is the process of exchanging information by following the prescribed or official rules.

8. Informal Communication
It is the process of spontaneous exchange of information among various people of different status.

12. TOTAL COMMUNICATION PROCESS

13. The 7 C of Communication Courteous Concise Complete Correct Clear
Consideration
Concrete

14. Potential influences Body Language/ Non- Verbal Communication
Language used
Existing knowledge
Assumptions
Context
Memory
Attitudes
Stress
Clarity
Culture
Listening skills
Writing skills

15. The Communication Process
Medium
Barrier
SENDER
(encodes)
Barrier
RECEIVER
(decodes)
Feedback/Response

16. Barriers to Effective Communication
Language
Noise
Time
Distractions
Other people
Put downs
Too many questions
Distance
Discomfort with the topic
Disability
Lack of interest

17. Over coming the barriers of Effective Communication Skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

18. Open-ended and closed-ended questions get different results – and feel different to providers
Open-ended questions…
You care about their opinions and feelings
You care about what they think is important
How it feels to providers
Expand the dialogue
They invite the other person to tell you more
End the dialogue
Only get you the specific answer you’re asking for (at best!)
Closed-ended questions…
You see them only as a source of information
You are judging them (answer is right or wrong)
How it feels to providers

19. Tips for Asking Open Questions?
How do you …..?
What has been your experience with……?
What is your opinion about …….?
How do you feel about …….?
When do you ………?
Describe …..
Tell me about …….
For which type of clients do you……?
What would happen if ……?

20. An Introduction To Public Speaking

21. What skills are required for Public Speaking?
1. Planning & Preparation
Before you can start to plan and prepare the message and the structure for your Public Speaking activity you will need to consider the…
Purpose
Audience
Timings

22. 2. Positive Non-Verbal Communications
Public Speaking isn’t just about what you say; It’s also about how you say it!
Your Posture & Body Movements
Your Facial Movements & Making Regular Eye Contact
Your Voice Pitch & Tone

23. Of Non-Verbal Communication Members Of The Audience
Positive Examples
Of Non-Verbal Communication
Negative Examples
Head Looking Up
A Smile
Small Hand & Arm
Gestures
Free Arms
Keeping To One Area
Of The Stage
Making Eye Contact
With Various Members
Of The Audience
Head Looking Down
A Frown
Exaggerated Hand
& Arm Gestures
Folded Arms
Wondering About
The Stage
Only Focusing Your Eye
Contact On One Or Two
Members Of The Audience

24. 3. CONFIDENCE For building confidence, one must avoid the following:-
Hesitation - A pause longer than three seconds.
Repitation - Using the same words or phrases repeatedly (excluding the phrase of the topic)
Deviation - Going completely off the given topic.

25. The Four Communication Styles

26. How to communicate with People:-
Director
Socializer
Be clear, brief, fast, and precise.
Be well-prepared to provide solutions to their problems.
Skip the small talk and get down to business.
Highlight key points.
Avoid going into too much detail.
Find out their goals and provide options with clear costs and benefits.
Supply concrete data to back up claims of progress.
Show how goals have been obtained.
Take time to build a relationship and socialize with them.
Create a fun, lively atmosphere with new and diverse elements.
Help them make a list of priorities, but try to skip the unimportant details and boring material.
After a meeting, be clear about who is going to do what and by when.
Put everything down in writing.
Make them look good in front of others.
Be slow to criticize them. Instead, motivate them with praise.

27. How to communicate with People:-
Analyser
Relator
Avoid too much small talk and socializing.
Go slow and give them time and space to think things through.
Be well-prepared to answer their questions thoroughly with precise data.
Put everything down in writing.
Make good on your promises.
Be patient and show sincere interest in them as a person.
Build a relationship and learn more about their personal lives before getting down to business.
Reduce their fears by clearly explaining how a certain change will benefit them and those around them.
Be predictable and follow through with your stated promises.
Be warm and inviting.
Focus on their feelings.
Don't ever push them into a corner to get what you need.

28. ROLE OF SOCIAL MEDIA IN COMMUNICATION

30. “If you are not on Facebook, you don’t exist! (?)”
TRUE
FALSE

31. Example of social media segmentation

33. TYPES OF PERSONS IN COMUNICATION

34. QUIET QUIZ I prefer one-on-one conversations to group activities?
I often prefer to express myself in writing?
I enjoy solitude?
I seem to care about wealth, fame, and status less than my peers?
People tell me that I'm a good listener?
I'm not a big risk-taker?

35. I enjoy work that allows me to "dive in" with few interruptions?
I like to celebrate birthdays on a small scale, with only one or two close friends or family members.?
People describe me as "soft-spoken" or "mellow.“?
I prefer not to show or discuss my work with others until it's finished.?
I tend to think before I speak?
I often let calls go through to voice- mail?

36. Your Personality Profile
I = Introvert
If you answered the majority of the questions true, you're probably an introvert. Given the choice, you'll devote your social energy to the people you care about most, preferring a glass of wine with a close friend to a party full of strangers. You think before you speak, and relish solitude. You feel energized when focusing deeply on a subject or activity that really interests you. You have an active inner life, and are at your best when you tap into its riches.
E/I = Ambivert
If you answered the questions evenly, true and false, you're probably an ambivert - meaning that you fall smack in the middle of the introvert-extrovert spectrum. In many ways, ambiverts have the best of both worlds, able to tap into either pole as needed.
E = Extrovert
If you answered the majority of the questions false, you’re probably an extrovert. You relish social life, and are energized by interacting with friends and strangers alike. You are assertive, go-getting, and able to seize the day. You're great at thinking on your feet, and are relatively comfortable with conflict. You are actively engaged in the world around you, and are at your best when you tap into its energy.