1. Service Integration and Management
SIAM Study - Comparing the Introduction of New IT Services via Simple and Complex SIAM Models
Author: Ken Blunt 02/10/2018
Palmares Consulting

2. SIAM Model Study: Introduction of a New Service
A Study to Compare the Introduction of typical New IT Services within a Single Tower and Multi-Tower SIAM Model using a mature set of ‘Plan-Build-Run’ project tasks
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation.
Author: Ken Blunt 02/10/2018
Palmares Consulting

3. SIAM Model Study: Introduction of a New Service
Executive Summary
This document will describe the number of descrete project tasks required for each New Service Introduction Use Case via a Single and Multi-Tower SIAM Model.
For the purposes of this study, a IT New Service can include a Cloud/On-premise Application, or a VM Server configuration used by Solution Architects to host an application.
This study compares New Service Introduction project tasks via two SIAM models:
Single Tower: where all IT run service management is outsourced to a single provider
Multi- Towers: where specific IT run services are outsourced to multiple providers (i.e. Hosting – Networks – ESS – MSS - Desktop etc)
For each SIAM Model, the Client retains Portfolio Management, Project Management and Governance and oversight of Operational Run performance and quality
The following slides will describe Use Case Project tasks performed by Project Managers, Business Analysts and Change Coordinators for each Service Introduction Project Phase. Slides 6 through 7 describe the list of project tasks within each project phase which can be selected according to the New Service Introduction Use Case.
New Service Introduction Use Cases included in the study include:
SaaS - No Personal Data stored in the cloud
SaaS - With Personal Data stored in the cloud
ERP Add-On Application hosted on-premise
ERP Module Upgrade – On Premise – Global Template
ERP Module Upgrade – New Cloud Hosting – Global Template
Author: Ken Blunt 02/10/2018
Palmares Consulting

4. SIAM Model Study: Introduction of a New Service
The conclusions of this study for the introduction of New IT Services via Simple and Complex SIAM Models are:
Single Tower model is more efficient than a Muti-Tower Model
Due to security issues, more Design project tasks are required for New hosted cloud services than On-premise hosted services
Author: Ken Blunt 02/10/2018
Palmares Consulting

5. SIAM Model Study: Introduction of a New Service (All Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
Gates /
Check Points
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Project Management Lifecycle
Ecosystem Involvement
Portfolio Management
Project Tasks / Steps
Palmares Consulting

6. SIAM Model Study: Introduction of a New Service (Phase Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Request and Assign Project IS Resources (BAs)
Request and Assign Project Business Resources (SMEs)
Businesss Statement of Requirement (Business Scope)
Engage Change Competence Centres (CoC: IM, ERP, HR etc) to confirm requested solution is not on the APL
Request Project Architecture Support (Tech Office)
Early Engagement request for Enterprise Architecture Review (EAR)
Project Charter (Mandate)
Project Brief
Workpackage Breakdown Structure
OCM Charter (Organization Change Management)
Project Risk Register
Project and Stakeholder RACI
Palmares Consulting

7. SIAM Model Study: Introduction of a New Service (Phase Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Business Functional and Non Functional Requirements (Business Requirements Catalogue (BRC)) incld WRICEF
IS High Level Technical Design (HLD)
Update BRC with IS HLD
Eco Sytem Service Introduction: Prepare Service Impact Assessment Checklist
Eco Sytem Service Introduction: Request and Receive Tower Service Impact Assessment Feedback
Eco Sytem Service Introduction: Request and receiveTower Support Contract
IaaS - PaaS Migration: High Level Source Structure and Asset Assessment
Scheme Cost Estimates: Eco-System - Request and Receive ROM (Rough Order of Magnitude) Costs - Providers: 1-6
Scheme Cost Estimates: External Suppliers - Prepare and Send PQQs
Scheme Cost Estimates: External Suppliers - Prepare and Send Data Protect questionaire
Scheme Cost Estimates: External Suppliers - Prepare and Send IT Security questionaires
Scheme Cost Estimates: External Suppliers - Review and score Data Protection questionaire with Data Protection Officer
Scheme Cost Estimates: External Suppliers - Review and score IT Security questionaire with IT Security
Scheme Cost Estimates: External Suppliers - Receive All PQQ Responses
Scheme Cost Estimates: External Suppliers - Review PQQs and Select Supplier Short List
Scheme Cost Estimates: External Suppliers - Prepare and send Supplier Short List RFXs
Scheme Cost Estimates: External Suppliers - Receive All RFX Responses
Scheme Cost Estimates - Compile Project Costs (including Tower ROMs and External RFXs)
Scheme: Prepare Business and Benefits Case
Scheme: Prepare Capital Board checklist
Scheme: Prepare CAPEX Request
Scheme: Sponsor Business Case Approval
Scheme: CAPEX Approval (Sign-offs - Procurement; DR; E-IAD; Bus)
Scheme: Capital Board 1 (Request Commercial Approval)
Scheme: Capital Board 2 (Request Scheme Approval)
Scheme: Receive Funding Approval To Proceed (CAPEX /Capital Boadr)
Scheme: Raise Scheme (on ERP)
Palmares Consulting

8. SIAM Model Study: Introduction of a New Service (Phase Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Scheme Commercial - External Supplier: Prepare and Send NDA Templates
Scheme Commercial - External Supplier: Receive and Accept NDA 1
Scheme Commercial - External Supplier: Prepare and send TCs Template to all suppliers
Scheme Commercial - External Supplier: Receive and Accept TCs 1
Scheme Commercial - External Supplier: Prepare and Send Technical Readiness Assessment Templates
Scheme Commercial - External Supplier: Receive and Accept Technical Readiness Assessment 1
Scheme Commercial - External Supplier: Prepare and Send SOW Templates
Scheme Commercial - External Supplier: Receive and Accept SOW 1
Scheme Commercial - External Supplier: Raise PO 1
Scheme Commercial - Eco Sytem: Prepare and Send CR RFQ Templates
Scheme Commercial - Eco Sytem: Receive and Accept CR RFQ 1
Scheme Commercial - Eco Sytem: Receive and Accept CR SOWs (Statement Of Work) 1
Scheme Commercial - Eco Sytem: Business Approval of All CR Costs and SOWs
Scheme Commercial - Eco Sytem: Raise CR PO1
Change Eco Sytem: IT Impact Assessment
Change Eco Sytem: Functional Specification For Costs
Change Eco Sytem: Get Change Cost
Change Eco Sytem: Approve Change Costs (Ballot)
Change Eco Sytem: Raise ITSM Service Request
Change Eco Sytem: Receive Work Order Number
Change Eco Sytem: Raise Technical Change Request (TCR)
OCM Stakeholder Plan
OCM Risk Analysis and Impact Assessment
OCM Communciations Strategy Plan
OCM Training Strategy Plan
OCM Define Success metrics
ERP Blueprint (including HLD and OCM deliverables)
ERP: Technical Change Board 1 (TCB1)
ERP: Functional Design Specification (FDSs) Final
SaaS Configuration and Migration Plan
IaaS - PaaS Migration: Detailed Source Structure and Asset Assessment
IaaS - PaaS Migration: Detailed Target Structure Design
IaaS - PaaS Migration: Prepare Migration Plan
Prepare Formal Data Protection Questionaire and send to Provider
Receive and agree Formal Data Protection Questionaire content
Formal Data Proction Questionaire - Get Data Protection Officer Sign-off
Prepare SAD (Solution Architecture Documents) / E-IAD Template and send to Provider
Receive and agree SAD / E-IAD document content
Enterprise Architecture Review (EAR): Security Board 1
Scheme Commercial - External Supplier: Pen Test RFQ and Scoping Document
Scheme Commercial - External Supplier: Raise Pen Test PO
Enterprise Architecture Review (EAR): Pen Test (Test and Report)
Enterprise Architecture Review (EAR): Pen Test Mitigation Plan (App Provider)
Enterprise Architecture Review (EAR): Security Board 2
OCM Role mapping
OCM Define Roles & Responsibilities
OCM Organization Design
OCM Performance Management Approach
OCM Authorization Roles
ERP: Design Decision (DD)
ERP Technical Change Board 2 (TCB2)
ERP: Requirement Specification (RS)
Data Migration Life Cycle Management: Analysis
Data Migration Life Cycle Management: Cleanse
ERP Business Scenarios Configuration
ERP Technical Change Board 3 (TCB3)
CTO Review of Change
Firewall: Zonal Document Update (Rules)
Project Plan Review (PPR): Prepare Checklist Artefacts
Project Plan Review (PPR)
Design Review (DR): Prepare Checklist Artefacts
ERP Design Review (DR)
Design Review (DR)
Palmares Consulting

9. SIAM Model Study: Introduction of a New Service (Phase Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Change Eco Sytem: Build SOW1
Change Eco Sytem: Build CR1
Change Eco Sytem MyIT: Scope Requirements1
Change Eco Sytem MyIT: Raise Ticket1
Change Eco Sytem: MyIT Build1
Desktop Build Eco Sytem: ITSM Service Request
Desktop Build Eco Sytem: Received Work Order Number
Desktop Build Eco Sytem: Test Application Compatibilty
Desktop Build Eco Sytem: APL Approval and SOU
Desktop Build Eco Sytem: Tier Approval
Desktop Build Eco Sytem: Groups Deployed1
SaaS UAT Build: Access Configuration
SaaS UAT Build: Customer Configuration - Build Trusted Site
Host Build Eco Sytem: Proof Of Concept (POC) infrastructure - Raise Request
Host Build Eco Sytem: VM Server(s) Reserve
Host Build Eco Sytem: VM Server Capacity Approved
Host Build Eco Sytem: Database Farm
Host Build Eco Sytem: Database Farm - Capacity Approved
Host Build Eco Sytem: Procure ERP Licences
Host Dev Build Eco Sytem: Configuration (Roles etc)
Host Dev Build Eco Sytem: Infrastructure / DB / Networks (1-4)
Host Dev Build Eco Sytem: Application / Change / Config
Host Dev Build Eco Sytem: Unit Test
Design Specification (DS) - (ERP CoC Approval required before move to UAT)
Host UAT Build Eco Sytem: Configuration
Host UAT Build Eco Sytem: Infrastructure / DB / Networks1
Host UAT Build Eco Sytem: Application / Change / Config
Technical Review (TR): Prepare Checklist Artefacts
Technical Review Gate (TR)
Data Migration: First Pass (Eco Sytem / Supplier)
OCM Prepare Training Material
OCM Training: Train the Trainer
Test: Develop Test Scripts (Eco Sytem / Supplier)
SaaS - IaaS - PaaS Migration: M&A Day One Plan
IaaS - PaaS Migration: Install and Configure AD, 365 and Sharepoint migration Tool(s)
IaaS - PaaS Migration: Migrate AD Accounts to Test Forrest Domain
IaaS - PaaS Migration: Migrate AD Resources to Test Forrest Domain
Palmares Consulting

10. SIAM Model Study: Introduction of a New Service (Phase Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Data Migtation: Parallel Run 1
Test: Localization and UAT - Kick-Off
Test: Localization and UAT - Test Execution Schedule
Test: Localization and UAT - Execution of All UAT Scripts
Test: Localization and UAT - Open Items from Regression Tests
Test: Authorization and Roles
Data Migration: Second Pass
Data Migration: Parallel Run 2
SaaS Prod Build: Access Configuration
SaaS Prod Build: Customer Configuration
IaaS - PaaS Migration: Migrate AD Accounts to Target Forrest Domain
IaaS - PaaS Migration: Migrate AD Resources to Target Forrest Domain
SaaS 365 Migration: Move Mailboxes
SaaS 365 Migration: Move Skype for Business
SaaS 365 Migration: Move public folders
SaaS 365 Migration: Migrate content of other Office 365 workloads(i/e Sharepoint)
Host Prod Build: Configuration
Host Prod Build: Infrastructure / DB / Network1
Host Prod Build: Application / Change / Config
Cutover: Data Migration to Production
Cutover: Data Test and Reconciliation
ERP: Technical Change Board 3 (TCB3)
Cutover: Production App / Change Available
OCM Knowledge Transfer - Prepare documents
OCM Knowledge Transfer - Sessions
OCM Performance Management Strategy Map
OCM Business Balanced Scorecard
OCM Benchmarking
OCM Orchestration Agenda
OCM Training: User Training
TR / OR - OR: Prepare Checklist Artefacts (Production Information Release Pack (PRIR))
Enterprise Archecture Review (EAR): Security Board 3
Operational Review (OR Gate)
Combined Technical Readiness & Operational Readines Gate (TR/OR)
Checklist UAT: Prepare Checklist Artefacts
CheckPoint UAT - Performance and Load Testing Approval
IaaS - PaaS Migration: Complete AD Migration
Checklist Early Life Support: Prepare Checklist Artefacts
CheckPoint Early Life Support
Application: Raise Statement of Use (SOU)
Application: Raise request to add to Application Product List (APL)
Application: APL (Approved Product List) Approval and SOU (Statement fo Use)
Palmares Consulting

11. SIAM Model Study: Introduction of a New Service (Phase Project Tasks)
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Close: System Go-Live
Decommission: Requirement Specification
Decommission: Request Costs
Decommission: Approve Costs
Decommission: ITSM Service Request
Decommission: Build Archive
Decommission: Test Archive
Decommission: Shut Down
Charge: Receive Invoice (SOW, TCR, Pen Test, or MyIT Charge) 1-20
Close: PIR
PCD: Lessons Learnt
PCD: Lessons Learnt - Deliver Report
PCD: Prepare Checklist Artefacts
PCD
Palmares Consulting

12. SIAM Model Study: Introduction of a New Service – Use Case
New Service: SaaS - No Personal Data stored in the cloud
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
Gates /
Check Points
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Project Management Lifecycle
Ecosystem Involvement
Portfolio Management
Project Tasks / Steps
Palmares Consulting

13. SIAM Model Study: Introduction of a New Service – Use Case
New Service: SaaS - With Personal Data stored in the cloud
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
Gates /
Check Points
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Project Management Lifecycle
Ecosystem Involvement
Portfolio Management
Project Tasks / Steps
Palmares Consulting

14. SIAM Model Study: Introduction of a New Service – Use Case
New Service: ERP Add-On Application hosted on-premise
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
Gates /
Check Points
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Project Management Lifecycle
Ecosystem Involvement
Portfolio Management
Project Tasks / Steps
Palmares Consulting

15. SIAM Model Study: Introduction of a New Service – Use Case
New Service: ERP Module Upgrade – On Premise – Global Template
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
Gates /
Check Points
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Project Management Lifecycle
Ecosystem Involvement
Portfolio Management
Project Tasks / Steps
Palmares Consulting

16. SIAM Model Study: Introduction of a New Service – Use Case
New Service: ERP Module Upgrade – New Cloud Hosting – Global Template
Plan
Build
Run
Relationship Management
Initiate
Define
Design
Build
Implement
Close
Gates /
Check Points
High Level design Complete
Scheme Approved
Conceptional design Complete
Full design Complete
Build and System Test Complete
UAT
&
Early Life Support
Decommission
&
Close
Product Management
Project Management Lifecycle
Ecosystem Involvement
Portfolio Management
Project Tasks / Steps
Palmares Consulting

17. SIAM Model Study: Introduction of a New Service – Use Cases
New Services: Single Tower
Project Tasks / Steps
Palmares Consulting