1. RTI Online rtionline.gov.in
Good Governance simplified…
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
(IR Division)

2. VISION & MOTTO
"We will transform governance, making it more transparent, accountable, accessible and participative," Shri Narendra Modi Empowering the citizens & promoting transparency & accountability via implementation of ICT tools within government Infrastructure.

3. How to Exercise RTI Act,2005?
A citizen by writing a request letter accompanied with a RTI fees can file request to a Public Authority(PA).No fee for BPL person.
Further fees, towards cost of providing information, to be intimated by the Public Information Officer (PIO).
Information can be sought in form of documents, inspection of documents, electronic form, certified copies.
RTI request so received by a PA is responded to by a PIO in 30 days
First appeal to the officer immediately senior to Public Information Officer within 30 days of decision.
Second appeal to CIC/SIC within 90 days of decision of Appellate Authority.

4. Conventional Process

5. Conventional Process of Handling RTI Requests
Send the application to the concerned Public Authority
Citizen writes RTI Request
By Post
Over the Counter
RTI Fees
Demand Draft
Banker’s Cheque
eIPO
Post Order
Cash
RTI transferred to other PA
RTI Request forwarded to CPIO by R&I section
Reply will be received by citizen through post
RTI transferred to other PA
Request forwarded to DPIO (if required)
Reply sent to CPIO
Information collation by PIO
Information dissemination to the citizen by post

6. Drawbacks of Manual Process
Delays in filing RTI request due to :
Payment of RTI fees (through DD, Banker’s cheque, IPO etc.)
Postal or in transit delays.
Delays in replying to RTI requests due to internal processing :
Inter-organisational transfers of requests as per provision of the ACT
Collating information from various sections and departments
File movements
Preparing draft reply and sending reply by post
Cataloguing of replies and storage of the same for record keeping.
Additional costs involved
For citizens: typing and sending by posts & opportunity cost
For CPIO/ Appellate Authority: Typing/ copying and sending by post

7. Continued… Miscellaneous Issues
Delays in seeking of additional documents from RTI applicant
Encashment of RTI Fee received by public authority in the form of DD and IPO
Constraints for filing RTI application from inaccessible areas
Lack of uniformity across Public Authorities

8. RTI Online Portal
Initiative to facilitate citizens in filing the RTI applications and to facilitate public authorities in managing and monitoring RTI applications, by applying the tools of Information and Communications Technology (ICT).

9. Why RTI Online Digital INDIA Vision
Process reengineering to enable more productive workforce in government
Large base of population having access to internet and smartphones
More secure and safe for RTI applicant
Environment friendly
Effective control and management
Record maintenance made easier

10. Stakeholders RTI-ONLINE Citizens CIC Second Appeal CITIZEN
Central Public Information Officer
CITIZEN
FIRST APPELATE AUTHORITY
Citizens
PUBLIC AUTHORITY
CIC
Second Appeal

11. LIFE CYCLE OF RTI REQUEST
Request Received by Nodal Officer
Request forwarded to CPIO
Citizen File RTI Request Online
Request forwarded to DPIO (if required)
Reply sent to CPIO
FINAL REPLY
REQUEST DISPOSED OF

12. NODAL OFFICER MODULE CITIZEN (with intimation to applicant)
NEW REQUEST NODAL OFFICER
1.Forward Request to Transfer Supporting Return to
concerned CPIO request to other PA document (if required Applicant
from Applicant )
(with intimation to applicant)

13. CPIO MODULE Nodal officer Citizen CPIO
RTI Forwarded by Nodal Officer to CPIO
UNDER PROCESS
1. Third party information involved
2. Additional Payment Required
3. Request under process
TRANSFER
1.Partially transfer req. to other PIO
2.Transfer req. to other PIO
3.Partially transfer req. to other PA
4.Forward req. to DPIO
5.Transfer req. to other PA
FINAL REPLY
1.Reject RTI Request
2.Partially Reject/Accept RTI Request
3.Request Dispose of with reply

14. FAA Module File First Appeal Citizen Appeal Disposed Of FAA
Comment Received from PIO
Seek Comments from PIO
Call Parties for Hearing
CPIO

15. Salient Features
Available 24x7 all through the year for filing/tracking of RTI request and first appeal.
Savings in terms of time and money
Bilingual (English & Hindi)
Enables filing RTI request /first Appeal online.
Payment of fee online: debit/credit card & Net banking
Tracking the status of RTI request/ appeal through SMS and .
Facilitating monitoring of pending requests/appeals .
Integrated features and advantages

16. Salient Features Alerts of pending requests /appeals to CPIO/FAA
Generation of various types of Returns required by CIC.
Audit Trail maintained for the entire life cycle of a RTI Request /first appeal.
Facility to register and upload the RTI request and first appeal received physically.
Uploading Text of RTI requests and its replies on the concerned PA’s website, further enhancing Suo-Motu disclosure.

17. Salient Features
Sustainability : a dedicated Project Monitoring Unit (PMU) setup to manage the portal and working as single support window
Troubleshooting queries of citizens and government officials via helpline
Feedback and continuous improvement
Pre alignment training of Nodal officers, FAAs and CPIOs
PMU supported by NIC for design and development of the system

18. Positive Outcomes

19. Expansion
RTIMIS extended to 1005 PAs as on 31st October, 2016

20. Online RTIs in Last 3 Financial Years
9.12%

21. Top 10 Recipients of RTIs through Portal
S.No.
Ministry/Department/Organisation Name
Online Receipt(s) 1
Ministry of Railways
33,401 2
Department of Personnel & Training
22,010 3
Department of Higher Education, M/o Human Resource Development
19,793 4
Ministry of Home Affairs
16,508 5
Department of Financial Services
15,851 6
MEA - Consular, Passport & Visa Division (CPV)
15,142 7
University Grants Commission (UGC)
13,950 8
Department of Posts
13,418 9
Department of Health & Family Welfare
12,837 10
Staff Selection Commission - HQ
12,452

22. Way Forward

23. On boarding Public Authorities
To onboard all public authorities by June 2017
200 PAs being aligned every month
Training the CPIOs/PIOs/Nodal officers
Focus on increasing usage of RTI online portal
Uploading all data in RTI MIS.

24. CIC-RTI Data Sharing Mechanism
CIC Soft Launch done
RTI-CIC exchange of Data enabled
All data to be available to CIC
Personal appearances may be dispensed with

25. Mobile Application Growing digital space- mobile
Close to 90% internet usage through mobile
Rolling out mobile app for RTI
Increase the outreach

26. More Payment Gateways RTI Fees and Additional Payment is made online
Option of more payment gateways to be introduced
Introducing additional modes of payment like payment wallets, eIPO etc,.
Data integration with CIC website for reference

27. Thank you

28. DPIO Module Forward Request to DPIO Send Reminder/Direction to DPIO
CPIO
Send Reply to CPIO
Final Reply
Taken Up for Processing
Citizen