1. RCN Grande Wave Business Services Company Overview
2018

2. Who is RCN Grande Wave Business
RCN Grande Wave are 3 award-winning Cable & Fiber MSO Brands in the US providing high-speed internet, digital TV and phone services that have merged under 1 Management Company – Patriot Media.
RCN Grande Wave deliver high-performance networks that are diverse, flexible, and scalable up to 100 Gbps.
From Video Transport and Dark Fiber to Ethernet, Internet Access, and Private Networks, we deliver access and bandwidth in metro markets throughout the U.S.
We own the network on which we deliver our solutions, RCN Grande Wave can build customized and unique solutions, and provide a level of customer support that other carriers simply cannot match.
With over 25 years of experience, RCN Grande Wave is committed to the highest level of service and support, which is demonstrated by our simple provisioning process, dedicated customer managers, and an overall company culture that believes the customer comes first.
RCN Grande Wave Business is a communications provider that delivers industry-leading high-speed internet, voice, video, and network solutions to businesses of all sizes in Boston, Chicago, Philadelphia, Lehigh Valley (PA), New York City, several cities throughout Texas, and Washington, D.C. We understand that one size does not fit all. That is why a dedicated account rep will work with you and offer a tailored communication solution delivered over our wholly owned carrier-grade, reliable fiber-rich network.
Established in 2006, RCN Grande Wave Business has an extensive fiber network with redundancy and enhanced performance that minimizes service disruptions more likely to occur with older generation networks. We support you with a 100 percent U.S.-based customer service team and Network Operations Center (NOC) that proactively monitors the network, while local technical teams and a dedicated account manager are available 24/7/365 to attend to your business needs.
RCN Grande Wave Business received PC Magazine’s “2017 Readers’ Choice Award for Best Internet Service Provider” for the second year in a row. We also received the Metro Ethernet Forum’s CE 2.0 certification in the E-Line, E-LAN, and E-Access categories in 2014
RCN Grande Wave Business is a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution.
RCN Grande Wave Business received the Metro Ethernet Forum’s CE 2.0 certification in the E-Line, E-LAN and E-Access categories in 2014.

3. Company Overview
1993
1997
2006
2008
2009
2010
2017
Founded in st American facilities-based overbuild provider
Full-service Fiber Rich Network
Acquired ConEdison Communications
Creation of RCN Business
All digital network
Acquired by ABRY Partners; Managed by Patriot Media
Acquired by TPG Capital, Google Capital; Managed by Patriot Media, Merged with Grande & Wave
The Early Years
1993: RCN Grande Wave was founded and established to provide telecommunications services to the residential marketplace. RCN Grande Wave took a controlling interest in C-TEC, a Wilkes-Barre, Pennsylvania-based telephone and cable-television company.
1995: Twin County Cable in Lehigh Valley, PA was acquired. Together, these operations were interconnected to form a highly competitive, customer-service oriented company with advanced fiber network facilities.
1996: In conjunction with the enactment of the Telecommunications Act of 1996, RCN Grande Wave jumpstarted its expansion plan with the acquisition of Liberty Cable, a company providing television services to New York City buildings. RCN Grande Wave also expanded into Boston and Washington DC by forging joint ventures with Boston Edison in Boston and Potomac Electric Power Company in Washington DC.
1997: RCN Grande Wave began building a full-service fiber- rich network, market by market, with the plan of achieving a presence within multiple markets of the country. The vision was to offer customers an attractively priced bundle of services: telephone, cable, and high-speed Internet.
1998: RCN Grande Wave continued to expand into the Internet service providers (ISPs) space through several acquisitions of smaller ISPs in the Northeast.
1999: RCN Grande Wave enters the Chicago market, acquiring 21st Century Telecom Group Inc. RCN Grande Wave expanded the footprint of the Chicago market by additionally laying thousands of miles of fiber.
: Through numerous acquisitions over the previous 10+ years, RCN Grande Wave’s fiber-rich network and facilities expansions allowed the company to provide additional business retail telecom services in the Northeast and Mid-Atlantic. These acquisitions combined with RCN Grande Wave’s existing business services capability created RCN Grande Wave Business Services.
2008: Now equipped with two business units, RCN Grande Wave Residential and Business Services, the company served multiple customer segments and continued to win customers in all of its markets.
2009: RCN Grande Wave completed its upgrade to an all-digital video platform, enabling an increase in high-definition availability. That same year, RCN Grande Wave partnered with digital-video recorder (DVR) supplier TiVo and now offers customers digital TV with a full suite of broadband entertainment options.
2011: RCN Grande Wave becomes the first operator in the country to offer TiVo's whole home solution, marketed as the TiVo Whole Home Bundle from RCN Grande Wave. The TiVo Premiere Quad DVR was made available to RCN Grande Wave customers, blending high-definition TV, RCN Grande Wave On Demand and Internet content into one user experience, all on a device with four tuners and more recording space.
2012: RCN Grande Wave embarked upon a rebranding of the company, introducing three new brand pillars for residential and business, each. Those pillars are Service, Entertainment and Value for residential and Technology, Choice and Partnership for business. With new leadership, increased investments, tech-forward focus and a strengthened workforce, RCN Grande Wave recommitted itself to its customers, with a renewed vision for delivering outstanding U.S. based customer service.
2013: RCN Grande Wave won PC Magazine Readers’ Choice Award for best cable broadband ISP. Rated #1 in satisfaction and at the top of the list for Internet speed.
RCN Grande Wave lead the way by becoming one of the first operators to be a Netflix Open Connect Partner. As a Netflix Open Connect partner, RCN Grande Wave offers Internet customers something few other providers can—faster Netflix connections and the best Netflix viewing experience. In the first ever Netflix Regional ISP Speed Ranking, RCN Grande Wave was rated #1 for best viewing experience, faster start-up times and more reliable playback.
RCN Grande Wave continued to re-invest in its infrastructure and began to roll out higher Internet speeds of 110Mbps. RCN Grande Wave also unveiled plans for its extensive TV Everywhere product, to be available on PCs, tablets and mobile devices, pairing the intuitive user experience of TiVo. The official name of the TV Everywhere product, RCN Grande Wave2GO, would be introduced to customers on PCs.
RCN Grande Wave completed a major upgrade to its On Demand platform, with the capacity to offer five times more On Demand programs than previously offered. As part of the upgrade, over 40 new networks were added with more anticipated.
2014: RCN Grande Wave launched a new service allowing Digital TV subscribers to stream Netflix movies and shows right on their TiVo DVRs, the same as watching a regular cable channel. RCN Grande Wave is one of the first three cable operators in the U.S. to offer Netflix in this manner. RCN Grande Wave also unveiled its most powerful DVR from TiVo, with the ability to record six HD shows at once with a 1TB hard drive that stores up to 150 HD hours of shows.
RCN Grande Wave received “YouTube HD Verified” status, earning the company the highest ranking Google offers due to its strong, consistent and smooth delivery of high-definition (HD) over-the-top (OTT) content across its Internet platform in all six RCN Grande Wave markets.
RCN Grande Wave doubled its upload speeds and introduced 330Mbps download speeds in its New York City market.
RCN Grande Wave Business earned its Carrier Ethernet 2.0 Certification and is one of only nine carriers to do so. Achieving MEF CE 2.0 certification indicates the ability of a communications provider to deliver today’s most advanced Ethernet services.
RCN Grande Wave maintained its #1 status on the Netflix ISP Speed Ranking report. In the markets where RCN Grande Wave provides service, RCN Grande Wave was rated #1 for best viewing experience, faster start-up times and more reliable playback for all of 2014.
2015: RCN Grande Wave increases the number of TV-to-GO apps available to its Digital TV customers, allowing them to access programming anytime, anywhere. Such additions include the “Watch” apps for ESPN, Disney, ABC, Tennis Channel, HGTV, Food Network, Cooking Channel, DIY, Travel Channel and many more.

4. Network Coverage Area 1 Company – 3 Brands
6th largest cable operator in the U.S.

5. RCN Grande Wave Business Services Facts and Figures
925,000+ residential and business customers served
17,000+ fiber route miles
100+ connected data centers
20+ connected financial exchanges
12 colocation centers
100+ carrier hotels and central offices
RCN Grande Wave’s plant and network is superior to incumbent competitors
6,464 Miles of Metro Ethernet Fiber Network with ring MPLS architecture supported by Cisco 3600’s
Direct, geographically diverse, Internet connectivity to over 125 networks globally.
Over 80% of internet traffic is direct peering
Robust fiber access to all major data-centers in our footprint including Equinix, FiberNet, Telx, Telehouse, etc…
A comprehensive SLA including jitter, packet-loss, availability, MTTR, and latency
RCN Grande Wave’s telephony network consists of five 5E and five VoIP switches

6. Why RCN Grande Wave Business
RCN Grande Wave Business topped PC Mag’s Business Choice Awards for second year in a row
Ranked highest for overall satisfaction.
Best overall Internet service.
Highest ranking in value.
And most likely to recommend.

7. Network Overview Low Latency Hub Model Media Leadership Diversity
RCN Grande Wave owns and operates its dense all-fiber network; 99.99% availability across our network and allows us to build custom solutions for customers
Total Network Ownership
One of the highest fiber density and building count of any metro fiber provider in our footprints
Highest Network Density
We provide our customers with award-winning customer support and industry-leading emergency response
Award Winning Service
RCN Grande Wave is a leading network provider in the financial services space; the company’s network carries trillions of dollars in trades each day
Financial Services Leadership
Our Low Latency Network delivers the lowest latency routes between critical exchanges and data centers in our markets
Low Latency
RCN Grande Wave’s commitment to connect to every major data hub within its footprint enables the company to be a critical player in Cloud services market.
Hub Model
We are connected to stadiums and arenas, media venues, video distribution hubs, and broadcast centers throughout the U.S.
Media Leadership
RCN Grande Wave offers unique options for network routes and building access utilizing utility rights-of-way and conduit throughout our markets
Diversity

8. RCN Grande Wave Business Solution Overview
Metro Ethernet connections up to 100 Gbps; DIA, E-Line (PTP) and E-LAN (Mulit-Point)
Business Trunking; including PRI, Analog, and SIP interfaces
Full-featured Business Voice offering; including Business Phone with Call Manager and Hosted Voice
Managed Router, LAN, Switch, Wifi
Broadband Internet access with download speeds up to 1 Gig (not all markets)
Dark Fiber
Dedicated Local Project Managers, Sales Engineers, and 24/7 business support
So Internet, Video, and Traditional Telephone services are our core offerings. But we do much more.
Private Data Networks
SIP Trunking for Business Lines
Dedicated Internet Access
Bi-Directional Ethernet with speeds up to 10 Gig per second
And even co-location at hubs

9. Business Services

10. Business Services
*Some services are not available in all markets

11. Why Agents Love RCN Grande Wave
Partnership
Choice
Technology
Faster response
Simple,direct contact
Tailored solution
Reliable Support and Installation
Channel Mentality
Overbuilder mentality
Diverse from Incumbent
Flexible Pricing
Highest Payouts
Opportunity Protection
Fiber install within 30 days
Speculative Build Model
Custom network configuration
Robust SLA’s
Partnership
Our dedicated account representatives are local. That means you have simple, direct contact with one person who understands your business inside and out, and will help find the perfect tailored solution to grow your business. It starts with listening. Our sales team is dedicated to continually learning and building their knowledge to better comprehend your business needs. This allows us to deliver custom-fit technologies to help grow your business. Plus, we are a part of the community we serve with local operations to provide a faster response and reliable connection for your business.
Choice
Your business moves fast and you need flexibility in order to stay ahead of your competition. RCN Grande Wave Business offers an array of Enterprise products, services, and contract options to create a reliable, scalable, customized technology solution that contributes to your success and growth. You get exactly what your company needs so you can stay focused on driving your business forward. We provide the tools, knowledge, and support to let you chart your path and control your business at every level.
Technology
We own and have full control of our fiber network that gives you unparalleled speed, agility, and reliability for continuous connections. RCN Grande Wave Business is passionate about the technologies we provide. We never stop pushing the limits of innovation to bring you superior solutions and the latest technological advancements. We offer scalable symmetrical speeds up to 100 Gbps with customizable network configurations backed by robust service level agreements for availability, latency/repair, packet loss, and mean time to repair.

12. Where to Find RCN Grande Wave Service
Fiberlocator (
Intelisys web portal
Telarus web portal
Masterstream portal (agent and reseller)

13. Service Check and Order Processing
Initial Serviceability Request
1 Day
Company gives RCN Grande Wave the customer’s names, address and service request.
RCN Grande Wave Channel Manager reviews and submits survey if Near Net
Survey
3-5 Days
RCN Grande Wave preforms a survey either by desktop or physical walk-out to determine cost and scope.
Desktop- typical turnaround is 3-5 business days.
Physical- typical turnaround is 3-5 business days.
Pricing
CM creates ROI model and sends pricing to Partner
Sales Order Form (SOF)
Indirect Manager Creates Order Form
Signed SOF is sent to Indirect Manager
Closed Won
SOF is signed and approved by Management.
Handed off to our Project Management Team (PM).
Internal Approvals
3-5 Business Days
Equipment, Risers, Construction, Etc approved by GM

14. Install Process (cont.)
Kick Off Meeting (fiber only)
3-5 Days
Usually takes place 1-2 weeks after closing.
PM meets via phone or in person to determine timelines and scope of project.
Construction
Time intervals and progress are given to contact during the Kick Off Meeting.
Install parameters
Fiber lit-building 45 business days from closing
Fiber non-lit up to 90 business days from closing
Coax lit-building 1-5 business days from closing
Coax non-lit building days from closing
Install Complete
RCN Grande Wave completes install and preforms test of circuit or modem.
Monitoring- For Enterprise (fiber) customers only.
All equipment is monitored 24/7 by our TAC department.
Billing
Does not bill until install has been completed.
Welcome with escalation procedure after billing begins. Includes Circuit and IP information

15. Active Monitoring of all Voice, Video, and Data
NOC
24x7x365 centralized NOC
Out of Region Backup (PA)
Integrated OSS Architecture
Full-time monitoring
Full-time fault management
Full-time alarm data collection
Full-time alarm filtering
Full-time trouble reporting
Equipped with complete disaster recovery backup capability including a network wide backup power system
Active Monitoring of all Voice, Video, and Data

16. Front Office Support Executive NY Tri-State Market
Melissa Rose – Channel Manager
Texas Markets
Gabriel Casanova – Channel Manager
New England Market
Marc Bouvier – Channel Manager
Chicago
Jay Halim - Channel Manager
DC, Philadelphia, Lehigh Valley
Patrick Dial – Director
Executive
Ted White – VP of Business Services
(609)

17. Back Office Support Post-Sales 570-270-15808 camille.patchoski@rcn.net
Camille Patchoski – Customer Account Manager
Michael Chopick – Customer Account Manager
Commissions
Michael Chopick

18. Marketing Support
is our Agent Portal, contact your CM today for login access or go straight to the portal to request a login
Master Agents and Sub Agents can work with the local Channel Manager and local Marketing teams to develop ways to target new business and send promotions to your customer base
MDF funds are available
RCN Grande Wave supports local events and charities and wants to help you grow your business!
Funds are limited - it is best to work with your local CM a year in advance before October when budgets are set.