1. Chatbots for Public Administration
Technical workshop on Catalogue of Public Services
Chatbots for Public Administration
16th May 2019
Deirdre Lee CEO, Derilinx
@deirdrelee @derilinx

2. 2

3. Clients 3

4. # 1 for Open Data in Europe4

5. Chatbots for Public Administration5

6. Enabling Access to Digital Government Services to Widest Range of Potential Customers6

7. Key Limitations for
Services are not presented in a customised way to the user.
The breadth of services on gov.ie from different organisations and different sectors.
No existing knowledge-base of queries.
No human support fall-back option for more complex queries. 7

8. Vision
Empower self-service access to Digital Government Services to a wide range of citizens.
How
Use universal design to provide customised responses with related information and services. 8

10. AI APIs
BOT Frameworks and SDKs
Python NLP and AI Libraries

11. GovAssist©

12. Innovative Approach

13. Leverage the rich chatbot, dialogue systems and AI technology
Learn from its experience and interactions, continually improving the quality and accuracy of its dialogue
Utilise a number of data sources
gov.ie
citizensinformation.ie
Linguistic Data Consortium (LDC)
European Language Resources
Association (ELRA)
Kaggle
Artificial Intelligence

14. Facilitate the interoperability of information by creating connections between data, supporting rich querying.
Use EC’s Core Public Services Vocabulary (CPSV) and the Core Public Organisation Vocabulary (CPOV) to build a catalogue of public services.
Linked Data

16. Conform to 7 Principles of Universal Design Adopt Inclusive by Design
Enable access to digital government services to the widest range of potential customers
Conform to 7 Principles of Universal Design
Adopt Inclusive by Design
approach to
Channels
Interaction
Interface
Layout
Universal Design

18. Chatbots for Public Administration
Technical workshop on Catalogue of Public Services
Chatbots for Public Administration
16th May 2019
Deirdre Lee CEO, Derilinx
@deirdrelee @derilinx