1. Microsoft Teams Partner Office Hours April 16, 2019

2. Welcome to Microsoft Teams Partner Office Hours
How it works:
Submit questions 3 days prior to the Partner Office Hours live event to
Join the Microsoft Teams Partner Office Hours live event every other Tuesday at Note: event link will be active 15 minutes before the start of each event
Session recordings, presentations and Q&A posted to
Stay tuned to M365 Partner Community on Yammer for:
Event reminders with calendar invites
Q&A Recaps

3. Agenda 1 2 3 4 Microsoft Teams Resources for Partners & Programs
Microsoft Teams Development Platform & Microsoft Build 3
Microsoft Teams Auto Attendant / Call Queues 4
Submitted Questions / Live Q &A

4. Microsoft Teams Resources & Programs

5. As a Microsoft partner –
Where do I go to find…
Where can I sign up for…

6. Places to know
Microsoft Teams Partner Toolkit –
Microsoft Teams Customer Facing Adoption Toolkit –
M365 Partner Yammer:
User Voice -
Success With Teams –
Skype for Business to Teams DPS Materials –
Admin Training Resources –
Microsoft Teams Help Center -
Microsoft Tech Community -
Intelligent Communications Learning Path: us/training/assets/collection/understanding-microsoft%27s-intelligent-communication-vision-18667#/
Microsoft 365 Public Roadmap – aka.ms/m365roadmap
Office 365 Weekly Blog –

7. Microsoft Teams Auto Attendant / Call Queues

8. Microsoft Teams Automated Attendant & Call Queues
New functionality for Automated Attendants & Call Queues
Ability to configure Automated Attendant & Call Queues within Modern Portal
Service and quality enhancements to improve the provisioning, navigation and ease of set up
No ETA on the timing around the release within Modern Portal

9. Microsoft Teams Development Platform

10. Microsoft Teams: Application platform
Microsoft Teams provides a powerful and extensible platform
Build apps with a rich set of capabilities to reach your users through chat, channels, notifications and personal workspace.
Integrate with new or existing business processes and services
Adaptive Cards
Add rich interaction to your connector cards
Message Extensions
Allow users to query and share rich cards in conversations
Tabs
Surface rich content as well as SharePoint Framework* based solutions
Build in intelligence and connect to data that drives productivity
Microsoft Graph
Connectors
Post rich updates to channels
Activity Feed
Engage users via feed notifications
Bots
Help users get tasks done in conversations
Microsoft Teams has announced a rich set of capabilities to build apps or integrate with new or existing business processes and services.
[NOTE] You can pick couple of the examples to pitch your partners. Although it is crucial for partners to understand the full stacks of the capability, but SharePoint Framework and Graph API are the top opportunities.
First, we’ve created a single Office 365 platform for deploying your apps into both SharePoint and Teams so if you’re a SharePoint partner, you can now take the web parts you’ve built and make them available in Teams. This provides a consistent developer and user experience and increases visibility and use of your existing solutions.
Second, we’ve introduced a whole set of new Graph APIs for automating the end-to-end Teams lifecycle. You can now automate the provisioning of teams, the creation of channels and tabs, the deployment of apps, and much more. This was one of your top asks and now it is available.
Graph API Teams scenarios:
Example scenarios
Here are a few potential scenarios where you might provision groups of teams:
Airlines: provision new channels for new flight routes 
Legal: create a new team or channel when a new case arises.
Educational institutions: every semester, create a new batch of teams tied to class rosters, schedules, etc.
Project management teams: every time you spin up new projects, automatically create & populate relevant teams and channels to get started more quickly and efficiently.
Sales: Have a new lead? Perfect, automatically provision a launch a new team with the key virtual team you’ll need to land the deal.
Event planning: for each new conference and event, coordinate better by leveraging templates to spin up new teams and channels for that event. This is how we planned Ignite!
General: re-orgs, memberships for external databases, incident management and more.
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Tabs allow you to surface rich content within Teams, so you can bring the tools and services your team cares about right into a channel or private chat. Add rich dashboards and data visualization, collaborate on documents and note taking, manage tasks across the group, and share designs.
Bots help users get tasks done in conversations in Teams. Bots can do things like kick-off workflows and provide related status, give and receive kudos from team members, create lightweight surveys to gauge employee satisfaction, and answer natural language questions about sales and customer usage data.
Connectors help bring useful information and rich content from external services into channels in Microsoft Teams. Get social media notifications, updates about pull and push requests, and news updates.
With Actionable messages, you can add rich content to your connector cards.
Message extensions allow users to query and share rich cards in conversations.
Activity feed notifications engage users via feed notifications.
To learn more about the Teams developer platform, visit the Office Dev Center at Developer.Microsoft.com/Microsoft-Teams.
And with this rich set of capabilities, many the result of partner feedback, it has opened up significant opportunities for you as partners to create a very wide range of customized solutions for your customers.
App Store
Drive engagement by submitting your app to our app store or just to certain company stores
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Bots – Getting up and running
Microsoft Build 2017
5/19/ :13 AM
Bots – Getting up and running
Leverage existing Microsoft Teams Getting Started sample
Leverage App Studio to register your bot
Enter your AppID and Password into your dev environment
Build and publish or run locally with Ngrok
Update manifest with your AppID
Rebuild package
Sideload into Microsoft Teams
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Additional Questions - BOT
1. Why is the process between the Bot Services Teams Chat Channel and deployment within Teams and Teams Store so difficult, especially for business analysts? NB The shift towards tools for building bot apps that are codeless means more and more non technical people can be involved yet bot deployment into Teams is still dependent upon technical people
Use QnA maker to quickly create a BOT based on a FAQ document. . This approach is for non technical people to easily create BOT and deploy it into Teams

13. Start Building Solutions on Teams TODAY!
Have a Solution Already? complete this form to qualify for case study opportunity!
Teamwork Solution Accelerator:
Understand partner opportunity with Teams solution
Get trained with Teams Platform Academy Series
Try your knowledge with Teamwork Solution Hands-on Labs
(Search for Teamwork Solutions” to access the labs)
Ask Questions in Teamwork Solutions Yammer community.
Teams Dev center:
Developer support:
Teams Dev docs:

14. Additional Questions
Will the customized backgrounds be available in mobile phones or only on desktop app?
Only on desktop
How do I handle Microsoft Teams in education? For example I want students at a school to only see other students, not employees.
Use Scoped Directory Search. Microsoft Teams scoped directory search allows organizations to create virtual boundaries that control how users can find and communicate with other users in their organization.

15. Additional Questions
How do you handle shared calendars within Teams and users that have guest access?
Is there a Microsoft Teams TAP Program like there is for other Microsoft programs? How are we able to join it?