1. Monarch Park Collegiate The Future Shop Co-op Education Placement Presented by Jia Di & Andrei

2. WELCOME TO The place of opportunities for computer-fueled people

3. A+ Certified Technicians Babak Weber

4. Computer repair/upgrade.(Desktop and Laptop) Appliance test/repair.(ex. DVD player, vacuums etc.) Technical support/customer service.(by phone / in person) Detecting and solving problems efficiently Under the leadership of our technical support professionals we were able to accomplish our common goals: learning from trade professionals as well as applying our knowledge and gaining hands- on experience. Here are some examples of the skills weve learned:

5. Developed skills to manipulate complex hardware. Learned patience and detail-orientation with any hardware I encountered a problem with. Developed ability to implement different resources in order to solve a problem efficiently and precisely. What Did We Do ?

6. Installation, Configuration and Upgrading Fresh Install, System Restore Program Set-up, Hardware Set-up Windows Update, Driver Update, Anti- Virus Update (system tune-up)

7. Diagnosing and Troubleshooting Service CD (All-in-One) Knowledge In Store Test

8. Maintenance Dust Clean (case /system) Printer Clean (inkjet, laser)

9. BABAK on The Phone

10. Weber, who teaches us everything!

11. In the fast-paced environment of constantly evolving technology one has to maintain professionalism in order to provide quality service. Being up-to-date with new technological advances is a part of high level professionalism. Future Shop professional technicians set their professional level and maintain it throughout their entire career. This is a very important part of education for a new generation of professional technicians.

12. Work Time

13. It is very important in every work or study environment to perform at a high level independently as well as as a team member. Teamwork bonds people of different ages, social strata & cultural backgrounds. As co-op students we were given a chance to work on the same team with A+ certified technicians as well as with students of the same trade level as us. Reaching common goals and overcoming obstacles as one team became a great experience.

14. MULTITASKING … is one of the most important skills in technology-related industry. Paying attention to every detail as well as having a general overview is a significant skill for a technology trade professional. With the help of a team of technicians at Future Shop, co-op students have an opportunity to exercise the skill of multitasking along with many other abilities.

15. ARE YOU UP FOR THE CHALLENGE? Being a co-op student at Future Shop is a great adventure. Especially if you are a part of the technical support team, you have an opportunity to get hands-on experience in computer repair/upgrade. For computer and tech lovers it is the best way to learn how to deal with everyday problems that customers meet and become able to help them.

16. FUTURE SHOP COME SEE WHAT THE FUTURE HAS IN STORE.